Harvey

Majors Customer Success Manager

Strategic Business Development Lead (Japanese Speaking), APAC

User Operations Specialist, APAC

Manager, Sales Development

Job not found

Enterprise Account Executive

Strategic Business Development Lead, APAC

Software Engineer, Full Stack

Staff Software Engineer, Developer Experience (DevExp)

As a Majors Customer Success Manager, you will guide Harvey's largest customers, defining the future of work at elite law firms, Fortune 500 companies, and premier asset managers. This pivotal role ensures customers adopt and derive maximum value from our technology. You will act as a trusted advisor, integrating Harvey into business processes, providing expert industry advice, and shaping Harvey’s product roadmap. The position focuses on client relationship management, strategic implementation, customer health monitoring, training, advocacy, and feedback loops to continuously improve products and services.

Enterprise Sales Manager

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Why Harvey</h1><p class="my-4 text-gray-700 leading-relaxed">Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, including <a href="https://news.bloomberglaw.com/business-and-practice/paul-weiss-assessing-value-of-ai-but-not-yet-on-bottom-line" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Paul Weiss</a>, <a href="https://www.allenovery.com/en-gb/global/news-and-insights/news/ao-announces-exclusive-launch-partnership-with-harvey" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">A&O Shearman</a>, <a href="https://www.ashurst.com/en/who-we-are/our-news-work-market-recognition/ashurst-launches-global-harvey-partnership-following-extensive-firmwide-trial" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Ashurst</a>, O'Melveny & Myers, <a href="https://www.pwc.com/gx/en/news-room/press-releases/2023/pwc-announces-strategic-alliance-with-harvey-positioning-pwcs-legal-business-solutions-at-the-forefront-of-legal-generative-ai.html" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">PwC</a>, KKR, and many others.</li><li class="leading-relaxed">Strategic investors: Raised over <a href="https://www.harvey.ai/blog/harvey-raises-series-d" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">$500 million</a> from strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.</li><li class="leading-relaxed">World-class team: Harvey is hiring the best <a href="https://www.linkedin.com/company/harvey-ai/people/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">talent</a> from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.</li><li class="leading-relaxed">Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.</li><li class="leading-relaxed">Performance: 4x ARR in 2024.</li><li class="leading-relaxed">Competitive compensation.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Role Overview</h1><p class="my-4 text-gray-700 leading-relaxed">As a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What You'll Do</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.</li><li class="leading-relaxed">Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.</li><li class="leading-relaxed">Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.</li><li class="leading-relaxed">Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.</li><li class="leading-relaxed">Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.</li><li class="leading-relaxed">Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.</li><li class="leading-relaxed">Travel required: Up to 25% of the time</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What You Have</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house or in-house) or top tier management consulting firms.</li><li class="leading-relaxed">History and comfort conducting change management and wide-scale adoption for large technology projects.</li><li class="leading-relaxed">Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.</li><li class="leading-relaxed">Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.</li><li class="leading-relaxed">A strong commitment to be collaborative and proactive with a team-first mentality.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What We Offer</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive.</li><li class="leading-relaxed">An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.</li><li class="leading-relaxed">A collaborative work environment that promotes growth, learning, and development.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Please find our CA applicant privacy notice <a href="https://www.harvey.ai/legal/california-applicant-privacy-notice" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.</h3><p class="my-4 text-gray-700 leading-relaxed"><em>Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.</em></p><p class="my-4 text-gray-700 leading-relaxed">We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing <a href="http://harvey.ai/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">interview-help@harvey.ai</a>.</p>

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Sprinkler

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As an Implementation Consultant, you will deliver enterprise voice solutions across CCaaS and CPaaS platforms, owning the full implementation lifecycle from onboarding to go-live. You will ensure technical excellence, operational efficiency, and an outstanding customer experience, acting as a Voice SME and building scalable processes to drive customer value. Sprinklr is a leading enterprise software company for all customer-facing functions, helping global brands deliver human experiences across modern channels.

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><p class="my-4 text-gray-700 leading-relaxed">As the Implementation Consultant, you will be responsible for the delivery of enterprise voice solutions across our CCaaS and CPaaS platforms in a hyper growth environment. You will own the execution, and continuous improvement of all customer voice implementations, from onboarding through go-live, ensuring technical excellence, operational efficiency, and an outstanding customer experience. You will act as the Sprinklr Voice SME across deployments, while building scalable processes to support growth and drive customer value.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Leadership & Strategy</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the voice implementation and solution delivery strategy across enterprise CCaaS and CPaaS customers.</li><li class="leading-relaxed">Collaborate with Product, Sales, Engineering, and Customer Success to ensure seamless execution from pre-sales to post-implementation.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Solution Design & Technical Oversight</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Oversee the design and delivery of complex voice solutions, including SIP Trunking, PSTN connectivity, call routing architecture, and global number management.</li><li class="leading-relaxed">Serve as a Sprinklr Voice SME, guiding teams on best practices in telephony, IVR, QoS, failover, and multi-region deployments.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Customer Delivery Excellence</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive consistent, scalable, and repeatable implementation methodologies to ensure on-time, on-budget delivery.</li><li class="leading-relaxed">Partner with key enterprise customers to define success criteria, manage executive expectations, and resolve escalations.</li><li class="leading-relaxed">Champion a customer-first culture throughout the implementation lifecycle, ensuring high NPS and long-term retention.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Process Optimization & Tooling</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Standardize documentation, project plans, QA checklists, and go-live processes across the implementation team.</li><li class="leading-relaxed">Own operational metrics (e.g., time-to-implement, voice quality incidents, go-live success rate) and help drive continuous improvements.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Required:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of experience in telecommunications, cloud communications, or contact center technology.</li><li class="leading-relaxed">Proven experience delivering enterprise-grade CCaaS/CPaaS or voice infrastructure solutions globally.</li><li class="leading-relaxed">Deep understanding of and hands-on experience troubleshooting SIP, RTP, WebRTC, Session Border Controllers (SBCs).</li><li class="leading-relaxed">Hands-on experience with Network Topologies, Networking fundamentals (UDP/TCP/IP, DNS, MPLS), QoS (latency, jitter, packet loss mitigation), VPNs, IPSec, Firewalls, and NAT traversal for VoIP.</li><li class="leading-relaxed">Strong background in leading customer-facing technical teams (product, implementations, professional services, or technical consulting).</li><li class="leading-relaxed">Strong communication skills with ability to engage directly with senior-level stakeholders and enterprise clients.</li><li class="leading-relaxed">Travel to customer sites may be required occasionally.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Strongly Preferred:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with major CCaaS and CPaaS platforms (e.g., Sprinklr, Twilio, Five9, Genesys, NICE CXone, Talkdesk, or similar).</li><li class="leading-relaxed">Familiarity with programmable voice APIs, call analytics, and cloud-native infrastructure (AWS, Azure, GCP).</li><li class="leading-relaxed">Relevant certifications (SIP School, AWS, PMP, CCNA/ Collaboration, etc.).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why You'll Love Sprinklr:</h3><p class="my-4 text-gray-700 leading-relaxed">We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.</p><p class="my-4 text-gray-700 leading-relaxed">For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.</p><p class="my-4 text-gray-700 leading-relaxed">We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.</p><p class="my-4 text-gray-700 leading-relaxed">We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.</p><p class="my-4 text-gray-700 leading-relaxed">We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.</p><p class="my-4 text-gray-700 leading-relaxed">EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.</p><p class="my-4 text-gray-700 leading-relaxed">Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Compensation Range</h3><p class="my-4 text-gray-700 leading-relaxed">$100,000 - $133,000 - $166,000</p><p class="my-4 text-gray-700 leading-relaxed">The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.</p><p class="my-4 text-gray-700 leading-relaxed">US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.