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As a Customer Service Specialist, you will be the primary point of contact for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to proactively solve technical issues. You will play a key role in ensuring customers have seamless, satisfying experiences with Trackman products, whether assisting them via phone, email, or chat. You will respond promptly to customer inquiries, educate them on product features and troubleshooting, handle a high volume of requests, and conduct proactive outreach. Additionally, you will provide high-quality support, identify and resolve technical issues, participate in training, and collaborate with cross-functional teams.

As a Customer Service Specialist, you’ll be the frontline connection for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to solve technical issues with a proactive approach. You’ll play a key role in ensuring our customers have seamless, satisfying experiences with Trackman products, whether assisting them via phone, email, or chat.Key ResponsibilitiesCustomer Service:<ul><li>Respond promptly to customer inquiries via phone and email, maintaining professionalism and empathy in every interaction.</li><li>Educate customers on product features, updates, and troubleshooting steps to empower them to utilize Trackman products fully.</li><li>Handle a high volume of incoming customer support requests, maintaining response time and quality standards.</li><li>Conduct proactive outreach to customers following up on recent interactions to confirm resolution satisfaction and offer additional assistance if needed.</li><li>Assist new customers with onboarding by providing personalized guidance through initial setup, configuration, and usage of Trackman products, ensuring they feel confident and fully equipped to use all key features and functionalities.</li></ul>Customer Support:<ul><li>Provide high-quality support and guidance to customers, addressing questions, troubleshooting issues, and ensuring efficient resolutions.</li><li>Identify, diagnose, and resolve technical issues related to Trackman products and services, documenting cases thoroughly in our support system.</li><li>Participate in team training sessions, knowledge-sharing meetings, and customer support improvement initiatives to stay current on product updates and new features.</li><li>Engage with international customers and coordinate with translation resources as needed to ensure clear and accurate support across multiple languages.</li></ul>Internal Processes:<ul><li>Collaborate with cross-functional teams to escalate complex cases when necessary and follow up to ensure timely solutions.</li><li>Document each interaction thoroughly in the customer support system, ensuring accurate records of issues, resolutions, and follow-up actions.</li></ul>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Tekion Corp

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As a Product Designer II, you will design user-friendly and scalable experiences to solve real-world problems in a collaborative environment. You will balance strong systems thinking with execution, shaping experiences across multiple user journeys, modules, and touchpoints. You will be responsible for the entire design process, from discovery and research to interaction flows, wireframes, prototypes, and high-fidelity UI. You will translate complex workflows into elegant and usable experiences for web and mobile platforms. You will also contribute to and use Tekion's design system and collaborate with engineers, product managers, researchers, and other designers to ensure quality. Advocate for user needs, making tradeoffs based on analytics, qualitative feedback, and business priorities.

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<div>About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.</div><div>Job Description: As Product Designer II, you'll design high-impact, intuitive, and scalable experiences for real-world problems in a highly collaborative environment. You’ll balance strong systems thinking with executional craft, shaping end-to-end experiences across multiple user journeys, modules, and touchpoints. This role is perfect for a mid-level designer stepping into greater ownership of product and design decisions while influencing product direction through thoughtful, user-centered solutions. Key Responsibilities: Systems Thinking + Strategic Execution: 1. Apply systems thinking to design scalable, modular, and reusable solutions that align with the product architecture. 2. Identify patterns and unify experiences across workflows, reducing redundancy and ensuring platform-wide cohesion. 3. Understand and influence how your work fits into the broader product strategy and business objectives. UX Design Ownership: 1. Own the design process end-to-end: from discovery and research to interaction flows, wireframes, prototypes, and high-fidelity UI. 2. Translate complex workflows and technical constraints into elegant,usable experiences for web and mobile platforms. 3. Balance data-informed decisions with intuition and creative experimentation. Design Systems &amp; Collaboration: 1. Use Tekion’s design system thoughtfully and contribute to its evolution by identifying gaps or proposing enhancements. 2. Collaborate closely with engineers, product managers, researchers, and other designers to ensure alignment and delivery quality.Cross-Functional Influence 3. Facilitate collaborative problem-solving using workshops, critiques, and user interviews. 4. Communicate your design decisions effectively to a variety of audiences and adapt your storytelling as needed. 5. Work comfortably in fast-paced environments with shifting priorities.User &amp; Data Focus 6. Advocate for user needs across the product development lifecycle,making tradeoffs based on behavioral analytics, qualitative feedback,and business priorities. 7. Partner with UX research to validate concepts and improve product usability continuously. Skills and Experience 1. 3+ years of experience in end-to-end product design (preferably in B2B or platform-based environments). 2. A portfolio showcasing user-centered, systems-informed design solutions with measurable outcomes. 3. Mastery in Figma and understanding of design system principles, UI patterns, auto-layout, components, and tokens. 4. Experience working across web, iOS, and Android platforms. 5. A clear grasp of product thinking, user psychology, and agile team dynamics. 6. Strong communication and storytelling skills—you articulate decisions and rationale confidently across disciplines. 7. Proven ability to navigate ambiguity and proactively clarify problems through a mix of research, collaboration, and iteration. Preferred Skills: 1. Familiarity with the automotive, logistics, or enterprise tech domains. 2. Exposure to data visualization, automation workflows, or messaging platforms. 3. Comfort with cross-touchpoint experiences blending physical and digital interactions. 4. Experience mentoring junior designers or participating in design hiring/interview processes. What We Offer: 1. A world-class team of 75+ designers, working on real industry transformation at scale. 2. A learning-first environment with budgets for conferences, courses, and mentorship. 3. Competitive salary, equity options, and comprehensive medical benefits. 4. Opportunities to grow into Senior Product Designer and beyond through well-defined competencies and mentorship. Growth Path: Toward Senior Product Designer: This role sets you up for elevation to Senior Product Designer. You’ll be expected to: - Lead with increasing clarity and autonomy. - Solve more complex and strategic problem spaces. - Mentor peers and collaborate across functions at a higher influence level. - Continuously raise the quality bar in craft, process, and systems design. Perks and Benefits: <ul> <li>Competitive compensation</li> <li>Generous stock options</li> <li>Medical insurance coverage</li> <li>Work with some of the brightest minds from Silicon Valley’s most dominant and successful Companies</li> </ul></div><div>Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.&nbsp; For more information on our privacy practices, please refer to our Applicant Privacy Notice <a style="font-size: 14px;" href="https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice">here</a>.</div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

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