Headout

Senior UX Writer

As a Senior UX Writer at Headout, you will lead UX writing initiatives, elevate writing standards across the team, and collaborate with designers, product managers, and developers.  You'll ensure brand consistency, create engaging copy for various platforms (app, web, emails), and work with specialists to guarantee accessibility and quality. This high-impact role requires crafting compelling, concise copy that enhances the customer journey. You'll be responsible for shaping the voice of Headout's products, contributing to a meaningful user experience from start to finish. The role demands a strong portfolio showcasing impactful UX writing, exceptional copywriting skills, strategic thinking, and the ability to navigate a fast-paced environment.

<div id="content" class="">
    <div class="content-intro"><h1><strong>🚀</strong> Why Headout?</h1>
<h3>What we do is important</h3>
<p>In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to <strong>head out</strong> to our next real-life experience. We do this by running a managed marketplace to the world’s most exceptional real-life experiences — from immersive tours to museums to live events and everything in between.</p>
<h3>We’ve got scale, fast growth, and solid fundamentals</h3>
<p>Headout has served tens of millions of guests from 196 countries (every single sovereign state on the planet) on one of our experiences across 100+ cities in 9 languages. Today, we have sales of 100s of millions of $s a year and are growing rapidly. Contrary to the norm, we deliver this scale and growth while being profitable. We've been unit profitable for 18 months + and have recently turned EBITDA profitable as well. We have raised $60M+ from top-tier investors and are building a durable company for the long term - because that's what our mission needs and deserves.</p>
<h3>Now is the right time</h3>
<p>While we have a fast-growing business, we are still very early in our journey with a large upside to capture and have a team that is small enough for you to have an indelible outsized impact on our journey. We are not too early, we are not too late.</p>
<h3>Our culture</h3>
<p>Every place has its own beat and we are no different. We are not the right place for everybody but we are the right place for a certain group of people. Read more about it here: <a href="https://bit.ly/HeadoutPlaybook" target="_blank">https://bit.ly/HeadoutPlaybook</a></p></div>

    <h1><strong>👩‍💻The role</strong></h1>
<p>Step into the vibrant world of Headout's Product Design team—a collective of agile and creative minds dedicated to shaping cutting-edge products. As our UX Writer, your collaboration with cross-functional teams will be pivotal in building a global travel platform, curating experiences that users trust for their unforgettable moments.</p>
<p>In this role, you will lead UX writing initiatives right from the word go and while you are at it, elevate the standards of writing throughout the team. There is a company-wide eagerness to drive strategy through carefully curated copywriting and you are expected to be the face of it.&nbsp;</p>
<p>Dive into a world where your words shape the user experience from the very start, steering our UX writing ship towards new horizons. With artfully crafted copy kicking off the guests’ journey on the Headout platform and to unique experiences thereafter, you are set to be the guiding star!</p>
<h1><strong>🤩 What makes this role special?</strong></h1>
<ul>
<li><strong>Collaboration:</strong> You’ll be an integral stakeholder in the end-to-end design process collaborating with designers, product managers, and developers to craft innovative, strategically sound on-brand UX copy solutions.</li>
<li><strong>High Ownership:</strong> You’ll be the guardian of consistency in the brand’s tone and voice across all design front, from error states to success criteria. You won’t just be a cookie-cutter who’s here to make cosmetic changes.</li>
<li><strong>High Impact Role:</strong> You’ll foster an understanding that UX writing is a significant part of the customer experience, and work closely with design to ensure that text and visuals achieve perfect harmony</li>
<li><strong>Hands-on experience:</strong> You’ll create a range of quirky and creative content for interaction flows, emails, product tours, and style guides, that enhances and elevates our customer experiences across app and web.&nbsp;</li>
<li><strong>Quality Focused: </strong>You’ll be spending time with Accessibility, QA, Legal, and Localization specialists to ensure content appears properly for every audience.</li>
</ul>
<h1><strong>💝What skills &amp; experience do you need?</strong></h1>
<ul>
<li><strong>You’re A Powerhouse:</strong> You bring with you a high-impact portfolio of relevant work samples with a UX focus; including problems you helped solve for, your contributions, and the impact created on customers, bringing with you a minimum of 4-5 years of relevant writing experience in UX / Tech / Product Marketing roles.</li>
<li><strong>You’re An Innovator:</strong> A master of the Engligh language, a knack for engaging copywriting and a sharp understanding of UX principles, you sculpt the voice of our products. Your exceptional copy doesn't just tell a story—it's a strategic player in our business, making every touchpoint a deliberate stride towards a meaningful user experience.</li>
<li><strong>You’re A Negotiator:</strong> You can prove your ability to present to all levels within Headout, both verbally and in writing along with the ability to juggle multiple changing priorities in an ambiguous, start-up environment.</li>
<li><strong>You’re a High Flyer:</strong> You can craft quirky, whimsical and memorable UX copy and create the most impact in the least amount of words, displaying a strong sense of autonomy and a sniper-like precision when it comes to creating the right UX copy with minimal to no back and forth.</li>
</ul>
<h1>➕<strong>Bonus</strong></h1>
<ul>
<li>You have proficiency in writing copy in other international languages&nbsp;</li>
<li>You’re experienced in working with a CMS, and creating documentation for technical/digital products.</li>
<li>You have prior experience working with data: tracking it, understanding how to gain insights from it, and creating actions based on that information.</li>
</ul>

    

    <div class="content-conclusion"><hr>
<h2>EEO statement</h2>
<p>At Headout, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and the community at large. Headout&nbsp;provides&nbsp;equal employment&nbsp;opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. During the interview process, if you need assistance or an accommodation due to a disability, you may contact the recruiter assigned to your application or email us at <a href="mailto:life@headout.com">life@headout.com</a>.</p>
<h2>Privacy policy</h2>
<p>Please note that once you apply for this job profile your personal data will be retained for a period of one (1) year. Headout shall process this data for recruitment purposes only. Once the relevant job profile is filled or once the time period of one (1) year from the date of the job application has passed, whichever is later, Headout shall either delete your data or inform you that it shall keep it in its database for future roles. In compliance with the relevant privacy laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that the processing of your personal data be restricted. If you have any concerns or questions about the way Headout handle your data, you can contact our Data Protection Officer for more information.</p></div>
</div>

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