Help Scout

Director of Data and Analytics

Senior Account Manager

Customer Enablement Lead

Senior PHP Engineer

Help Scout is seeking a Director of Data and Analytics to shape how data drives decision-making and innovation across the company. This role involves leading the data strategy, building a high-performing team, and architecting systems to leverage data effectively. The Director will be responsible for setting and executing a company-wide data strategy, building and leading a data team, overseeing data infrastructure and governance, driving actionable insights through KPI development and Looker, and partnering with leadership to champion innovation through analytics and AI. The ideal candidate will have experience leading data teams at a high-growth SaaS or tech company, deep expertise in data architecture, analytics, and governance, and experience with modern data tools such as dbt, Looker, Snowflake/BigQuery, and Git. They should also be AI-curious and passionate about developing people.

<h2>Who we are</h2>At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.helpscout.com/blog/remote-culture/">fully remote</a> from the beginning, and have a team of 140+ people all over the world.We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.bcorporation.net/">Certified B Corporation</a> since 2019 and have <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.helpscout.com/for-good/">pledged 1%</a> of our equity back to the community.Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us! <h2>Company values</h2><h3>Happy to Help</h3>Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).<h3>Craft over Convention</h3>Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.<h3>Progress not Perfection</h3>The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.<h3>Own the Outcome </h3>Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today and ten years from now in mind.Read more about how we define, share, and live these values <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.helpscout.com/blog/aligning-culture-with-values/">here</a>. <h2>Impact</h2>At Help Scout, we believe in empowering people with information — customers and teammates alike. As our Director of Data and Analytics, you’ll shape how data fuels decision-making, innovation, and meaningful outcomes across the company. You'll lead our data strategy, build a high-performing team, and architect the systems that turn data into one of our most valuable assets.This is a hands-on leadership role for someone who thrives at the intersection of strategy and execution and finds joy in mentoring teams, simplifying complexity, and connecting insights to action.<h2>About the role</h2><ul style="min-height:1.5em"><li>Set and execute a company-wide data strategy aligned with business goals, emerging technologies, and evolving privacy standards.</li><li>Build and lead a high-performing data team, fostering a culture of curiosity, data literacy, and continuous improvement.</li><li>Oversee and evolve our data infrastructure and governance, ensuring systems are scalable, secure, and support reliable data access across teams.</li><li>Drive actionable insights and decision-making, guiding KPI development and nurturing our Looker environment as a trusted source of truth.</li><li>Partner cross-functionally with leadership to turn data into a strategic asset, uncover new opportunities, and champion innovation through analytics and AI.</li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You’ve led data teams at a high-growth SaaS or tech company, balancing strategic thinking with hands-on execution.</li><li>You bring deep experience in data architecture, analytics, and governance—alongside a strong point of view on how to scale these as a business grows.</li><li>You’ve had extensive experience working in modern data tools such as dbt, Looker, Snowflake/ BigQuery, and version-controlled workflows (e.g., Git).</li><li>You’re AI-curious and excited about exploring how emerging technologies can drive data innovation, automate insights, and support smarter decision-making across the company.</li><li>You’re as excited about developing people as you are about modeling data—mentorship and collaboration are at the core of how you work.</li><li>You’re a natural storyteller who can translate complex findings into actionable insight for a range of audiences.</li></ul><h2>Who You’ll Work With</h2>You’ll collaborate closely with a thoughtful, driven group of leaders who care deeply about using data to drive impact across the company:<ul style="min-height:1.5em"><li><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/fishershawna/">Shawna Fisher</a> – You will report to Shawna, our Chief Operating Officer</li><li><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/andreakayal/">Andrea Kayal</a> – Chief Revenue Officer</li><li><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/scottrocher/">Scott Rocher</a> – VP of Product</li><li><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/elioverbey/">Eli Overbey</a> – Director of Revenue Operations</li><li><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/kyle-thompson264/">Kyle Thompson</a> – Analytics Engineer</li><li><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/farahaljoher/">Farah Aljoher</a> – Data Analyst</li></ul>You’ll be part of a collaborative, cross-functional environment where your work will shape key decisions across Marketing, Product, Sales, Finance, and Customer Success.<h2>Compensation</h2>Each role at Help Scout has a pay range aligned to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.helpscout.com/blog/employee-compensation/">salary formula</a> and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.helpscout.com/blog/remote-employee-compensation/">remote compensation philosophy</a> is not based on the employee’s geographic location. You are paid the same no matter where you live.The salary range for this role is $206,000 - $225,000.<h2>Perks &amp; Benefits</h2>Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit <a target="_blank" rel="noopener noreferrer nofollow" class="attrlink" href="https://www.helpscout.com/company/careers/">our careers page</a> to learn more.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The opportunity</h3>The Unity Studio Productions team is looking for a Senior Technical Program Manager based in Japan to plan and coordinate efforts with internal teams responsible for co-developing alongside market-leading Unity customer studios across the APAC region.In this role, you will work with a team of industry experts to ensure the successful production of game projects and achieve desired customer outcomes. You will also be responsible for reporting to internal key project management leaders on the innovations that contributed to these outcomes, and identifying ways to potentially improve the engine as a result. 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If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out <a href="https://docs.google.com/forms/d/e/1FAIpQLSdrbRLG1N-apH1eahQ622Gypo-rmiAB6LLTP1UsSWQNu7omxQ/viewform" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">this form</a>to let us know._This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.Your privacy is important to us. Please take a moment to review our <a href="https://unity.com/legal/global-data-privacy-notice-to-prospects" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Prospect</a>and <a href="https://unity.com/de/legal/global-data-privacy-notice-to-applicants" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Applicant</a>Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com._

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