Help Scout

Director of Data and Analytics

Senior Account Manager

Customer Enablement Lead

Help Scout is seeking a Director of Data and Analytics to shape how data drives decision-making and innovation across the company. This role involves leading the data strategy, building a high-performing team, and architecting systems to leverage data effectively. The Director will be responsible for setting and executing a company-wide data strategy, building and leading a data team, overseeing data infrastructure and governance, driving actionable insights through KPI development and Looker, and partnering with leadership to champion innovation through analytics and AI. The ideal candidate will have experience leading data teams at a high-growth SaaS or tech company, deep expertise in data architecture, analytics, and governance, and experience with modern data tools such as dbt, Looker, Snowflake/BigQuery, and Git. They should also be AI-curious and passionate about developing people.

<h2>Who we are</h2>At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.helpscout.com/blog/remote-culture/">fully remote</a> from the beginning, and have a team of 140+ people all over the world.We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.bcorporation.net/">Certified B Corporation</a> since 2019 and have <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.helpscout.com/for-good/">pledged 1%</a> of our equity back to the community.Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us! <h2>Company values</h2><h3>Happy to Help</h3>Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).<h3>Craft over Convention</h3>Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.<h3>Progress not Perfection</h3>The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.<h3>Own the Outcome </h3>Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today and ten years from now in mind.Read more about how we define, share, and live these values <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.helpscout.com/blog/aligning-culture-with-values/">here</a>. <h2>Impact</h2>At Help Scout, we believe in empowering people with information — customers and teammates alike. As our Director of Data and Analytics, you’ll shape how data fuels decision-making, innovation, and meaningful outcomes across the company. You'll lead our data strategy, build a high-performing team, and architect the systems that turn data into one of our most valuable assets.This is a hands-on leadership role for someone who thrives at the intersection of strategy and execution and finds joy in mentoring teams, simplifying complexity, and connecting insights to action.<h2>About the role</h2><ul style="min-height:1.5em"><li>Set and execute a company-wide data strategy aligned with business goals, emerging technologies, and evolving privacy standards.</li><li>Build and lead a high-performing data team, fostering a culture of curiosity, data literacy, and continuous improvement.</li><li>Oversee and evolve our data infrastructure and governance, ensuring systems are scalable, secure, and support reliable data access across teams.</li><li>Drive actionable insights and decision-making, guiding KPI development and nurturing our Looker environment as a trusted source of truth.</li><li>Partner cross-functionally with leadership to turn data into a strategic asset, uncover new opportunities, and champion innovation through analytics and AI.</li></ul><h2>About You</h2><ul style="min-height:1.5em"><li>You’ve led data teams at a high-growth SaaS or tech company, balancing strategic thinking with hands-on execution.</li><li>You bring deep experience in data architecture, analytics, and governance—alongside a strong point of view on how to scale these as a business grows.</li><li>You’ve had extensive experience working in modern data tools such as dbt, Looker, Snowflake/ BigQuery, and version-controlled workflows (e.g., Git).</li><li>You’re AI-curious and excited about exploring how emerging technologies can drive data innovation, automate insights, and support smarter decision-making across the company.</li><li>You’re as excited about developing people as you are about modeling data—mentorship and collaboration are at the core of how you work.</li><li>You’re a natural storyteller who can translate complex findings into actionable insight for a range of audiences.</li></ul><h2>Who You’ll Work With</h2>You’ll collaborate closely with a thoughtful, driven group of leaders who care deeply about using data to drive impact across the company:<ul style="min-height:1.5em"><li><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/fishershawna/">Shawna Fisher</a> – You will report to Shawna, our Chief Operating Officer</li><li><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/andreakayal/">Andrea Kayal</a> – Chief Revenue Officer</li><li><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/scottrocher/">Scott Rocher</a> – VP of Product</li><li><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/elioverbey/">Eli Overbey</a> – Director of Revenue Operations</li><li><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/kyle-thompson264/">Kyle Thompson</a> – Analytics Engineer</li><li><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/farahaljoher/">Farah Aljoher</a> – Data Analyst</li></ul>You’ll be part of a collaborative, cross-functional environment where your work will shape key decisions across Marketing, Product, Sales, Finance, and Customer Success.<h2>Compensation</h2>Each role at Help Scout has a pay range aligned to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.helpscout.com/blog/employee-compensation/">salary formula</a> and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.helpscout.com/blog/remote-employee-compensation/">remote compensation philosophy</a> is not based on the employee’s geographic location. You are paid the same no matter where you live.The salary range for this role is $206,000 - $225,000.<h2>Perks &amp; Benefits</h2>Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit <a target="_blank" rel="noopener noreferrer nofollow" class="attrlink" href="https://www.helpscout.com/company/careers/">our careers page</a> to learn more.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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supercell

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The Marketing Manager, North America, will manage and execute Supercell’s marketing strategy in North America, focusing on efficient and effective marketing efforts to meet defined goals and contribute to the overall go-to-market strategy. This role involves leading campaigns, managing digital and social media, collaborating with global teams, and ensuring sustained improvement in business and marketing KPIs.

We believe games have the power to bring people around the world together and closer to each other. We work to create new, innovative, memorable experiences no one has played before. This is why we try to design games that excite wide and diverse player communities as well as to expand the audience for otherwise smaller “niche” game concepts. If you love to think, talk, play and make games, Supercell is the place for you. We’ve built a company of proactive and independent teams with the freedom to do what they think is best for their players, our games and the company at large.

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The Marketing Manager, North America, will work closely with the Americas Marketing team to manage and execute Supercell’s marketing strategy in North America. This role is focused on ensuring efficient and effective marketing efforts that meet defined goals, significantly contributing to the overall go-to-market strategy. The Marketing Manager will execute with autonomy and align closely with the strategic direction set by Global and Regional Marketing Leads.Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Campaign Management: Lead and manage marketing campaigns based on strategies set by the Marketing Lead. Ensure all efforts meet defined objectives and quality standards. Develop and execute marketing strategies aligned with broader company goals, driving performance and meeting short-term targets.</li><li class="leading-relaxed">Digital, Social Media, and Influencer: Own and manage digital, social media, and influencer campaigns, ensuring alignment with target audience expectations and achieving desired engagement and conversion results.</li><li class="leading-relaxed">Partnership Collaboration: Work cross-functionally with global teams to develop and maintain partnerships that elevate the Supercell brand and contribute to measurable business growth.</li><li class="leading-relaxed">Go-to-Market Execution: Execute the go-to-market strategy with excellence, ensuring operational plans are completed effectively and on time.</li><li class="leading-relaxed">Team Collaboration: Actively contribute to and collaborate with team members across different crafts, ensuring the successful delivery of marketing initiatives.</li><li class="leading-relaxed">As a Supercell employee, you are expected to travel as part of your role to collaborate with global teams, attend industry events, and contribute to the success of our games and partnerships. While travel may vary by role, employees should anticipate a minimum of up to 35% travel.</li></ul>Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years of progressive marketing experience, with a strong preference for experience in the gaming or entertainment industry.</li><li class="leading-relaxed">Deep understanding of the North America market, with expertise in tailoring strategies to local consumer behavior.</li><li class="leading-relaxed">Proven track record in digital and social media campaign management, with evidence of exceeding performance goals.</li><li class="leading-relaxed">Well rounded knowledge around other media (TV/CTV, Audio, OOH, etc….)</li><li class="leading-relaxed">Strong collaborative skills for working effectively with global and local teams.</li><li class="leading-relaxed">Excellent communication, interpersonal, and problem-solving abilities.</li><li class="leading-relaxed">Demonstrated resourcefulness and adaptability in dynamic environments.</li></ul>What Success Looks Like<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Short-Term (3 months): Demonstrate ability to manage and execute campaigns aligned with strategic goals.</li><li class="leading-relaxed">Mid-Term (6-12 months): Deliver measurable results on brand awareness and player engagement metrics through effective campaign execution.Demonstrated ability to lead campaign developments and executions. Demonstrated strong external partner management.</li><li class="leading-relaxed">Long-Term: Collaborate with the Marketing Lead and global teams to ensure sustained improvement in business and marketing KPIs and ROI, establishing a strong market presence for Supercell games.</li></ul>Benefits and CompensationWhile the salary range based on your background, skills, and experience for this position is $156,000 – $234,000, your financial compensation model also consists of an annual bonus, RSU equity, and 401k. However, luring you in with glitter, glamour, and gems is not what we seek to do. We develop Supercell as an employer for you to do your best work and to call this the best experience in your professional life. We want you to enjoy your time here fully, so we structure our compensation and benefits to serve this purpose. It starts with perceiving you as a human being, not a resource. <a href="https://supr.cl/jd-benefits" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Read More</a>About SupercellWe are a game company based in Helsinki, Finland, with offices in San Francisco, Seoul and Shanghai. Since our launch in 2010, we've released five games globally – Hay Day, Clash of Clans, Boom Beach, Clash Royale, Brawl Stars, and Squad Busters. To make six games, we've killed dozens along the way. That's because we're obsessed with quality. Our mission is to create great games that as many people as possible play for years and that are remembered forever. To achieve this goal, we put together the best possible teams and give them the freedom and independence to succeed. <a href="https://supr.cl/jd-about-us" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Read More</a>You Might Love It Here...If you love games, Supercell is the place for you. We're made up of proactive, independent teams that have the freedom to do what they think is best for their players, our games, and the company. We know it takes more than trust and independence to make great games, so we also take good care of our people, providing them with the compensation, work environment and resources they need to succeed and have fun while at it. <a href="https://supr.cl/jd-why-you" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Read More</a>You Are Not Your Job TitleWorking with us means you won’t need to focus on chasing titles or climbing ladders. We’ve decided that our internal job titles don’t include prefixes like senior, junior, principal, or director. Instead, we embrace our non-hierarchical culture, allowing us to concentrate on what truly matters: doing what’s best for our players. Recognition isn’t tied to your job title, nor does your title define the impact you can have. For hiring purposes, we do use industry-standard job titles to help attract talent. When it comes to public-facing spaces like LinkedIn, we trust and encourage everyone to select a title that feels most appropriate for them. <a href="https://supercell.com/en/news/you-are-not-your-job-title/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Read More</a>This position is in San Francisco, but you're not?Luckily, moving to San Francisco is easier than you might think. No matter where you would be moving from, our dedicated people will help you from beginning to end. We're here to ensure the process is as smooth as possible for you, your family and whoever and whatever you bring along. In addition to cats and dogs, we've even relocated a horse. <a href="https://supr.cl/jd-living-helsinki" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Read More</a>Not sure if you should apply?Do it! You might feel like you don't tick all the listed requirements with stellar scores. That's fine! We're here to help you succeed. Also, we're happy to learn about any specific accommodations you might require to fully engage in our recruitment process.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.