Help Scout

Lead/Principal Brand Designer

Lead Product Marketing Manager

The Lead/Principal Brand Designer will define and evolve the Help Scout brand's visual identity, ensuring consistency across all customer-facing touchpoints. This role involves executing strategic design initiatives, generating business impact, and owning the implementation of design systems and frameworks. The designer will also mentor teammates, foster brand consistency, and elevate the overall brand experience for hundreds of thousands of users monthly, contributing to multi-channel campaigns and creative outputs.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who we are</h2>At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company values</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Happy to Help</h3>Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Craft over Convention</h3>Our success relies on the quality and craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Progress not Perfection</h3>Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Own the Outcome</h3>Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along.Read more about how we define, share, and live these values <a href="https://articles.helpscout.com/blog/aligning-culture-with-values/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.➡️ <a href="https://pitch.com/v/principal-brand-designer-x33ewq/99f35424-ca23-488c-966b-bacda8a831da" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Check out our Pitch Deck</a> ✨<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our impact</h2>Brand Creative is a small but mighty in-house team of designers and developers. While our primary focus is to bring our product to market on our website, our team is well-rounded and supports many creative outputs — from multi-channel brand campaigns to retreats & swag.We are arbiters of the brand. Everything customer-facing passes through the design team in some way. You’ll be making things that are seen and used by several hundred thousand people every month, and it’s your job to ensure that every moment — no matter how big or small — looks, feels, and sounds like Help Scout.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the role</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The Lead/Principal Brand Designer is accountable for executing work that defines and evolves the look & feel of the Help Scout brand.</li><li class="leading-relaxed">Your work not only sets the visual standard for our team, but it is tethered to strategic initiatives and generates business impact.</li><li class="leading-relaxed">You will own and implement design systems, frameworks, and direction documents that serve as reference and starting points for the rest of the team.</li><li class="leading-relaxed">This team member is a multiplier that inspires and mentors teammates, fosters consistency across channels, and elevates our brand and the way we work.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About you</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You’re a world-class visual designer with a keen attention to detail.</li><li class="leading-relaxed">You lead by example, and remain curious and consultative with teammates and cross-functional partners, seeing their feedback as critical to your work’s success.</li><li class="leading-relaxed">You communicate effectively and leverage prototyping and asynchronous techniques to move work forward, often handling multiple complex projects in tandem.</li><li class="leading-relaxed">You root work in performance metrics and business strategy, and pursue the most impactful tactics. If you see other opportunities, you speak up and propose them.</li><li class="leading-relaxed">You know when to use time-saving approaches and when to build new systems. You coordinate folks around the business to take projects from idea to completion.</li><li class="leading-relaxed">You are a role model and a culture leader who embraces ambiguity and finds ways to create clarity for yourself and coach your fellow teammates.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Team</h2>You’ll be reporting to our Creative Director, <a href="https://www.linkedin.com/in/mattplays/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Matt Plays</a>. You'll work closely with everyone in the Revenue Org, including Content, Sales, Demand Gen, and Partnerships teams. Cross-functionally, you’ll interact regularly with our Co-founder & VP of Product Design, <a href="https://www.linkedin.com/in/wjaredmcdaniel/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Jared McDaniel</a>, and our CPO, <a href="https://www.linkedin.com/in/scottrocher/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Scott Rocher</a>. You’ll also work alongside support team members, product teams, and engineering.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Perks & Benefits</h2>Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit <a href="https://www.helpscout.com/company/careers/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">our careers page</a> to learn more.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Hiring Guidelines:</h2>All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location.For our Sales roles, we are only able to hire in the United States.For other roles, we are only able to hire in the following countries: United States, Canada, Australia, Ireland, Netherlands, Poland, United Kingdom, Denmark, Italy, Spain.We’re working on expanding this list. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.We are an equal opportunity employer and are committed to building a company that embraces and celebrates <a href="https://www.helpscout.com/dei/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">diversity and inclusion</a>. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">A note on the use of AI in our interview process</h2>While we understand that AI in an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Help Scout</h2>We're on a mission to help businesses delight more customers. We love crafting beautiful products and resources to solve that challenge, but we're also trying to do something bigger. We're trying to build a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a <a href="https://www.bcorporation.net/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Certified B Corporation</a> since 2019, have <a href="https://www.helpscout.com/for-good/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">pledged 1%</a> of our equity back to the community, and have been remote since day one, now with 140+ people in 115 cities worldwide.To learn more about who we are, visit the <a href="https://www.helpscout.com/about/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">About page</a>.Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an `@helpscout.com` email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

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Ceragon Networks

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This position offers an excellent opportunity for a Technical Proposal Engineer to join Ceragon's Wireless Solutions team and develop technical skills, work with a variety of wireless technologies, and engage in global projects. This role involves building expertise in microwave communication systems, Point-to-Multipoint networks, Wi-Fi, and private 4G/5G networks. The Proposal Engineer will work closely with Worldwide Pre-Sales, supporting RFP responses, network planning, and cost-efficient Bill of Material creation for Global Sales teams.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>About us:Ceragon (NASDAQ: CRNT) is the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.Our customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and an array of applications that harness our ultra-high reliability and speed. Ceragon solutions are deployed by more than 600 service providers, as well as more than 1,600 private network owners, in more than 130 countries.Through our innovative, end-to-end solutions, covering hardware, software, and managed & professional services, we enable our customers to embrace the future of wireless technology with confidence, shaping the next generation of connectivity and service delivery. Ceragon delivers extremely reliable, fast to deploy, high-capacity wireless solutions for a wide range of communication network use cases, optimized to lower TCO through minimal use of spectrum, power, real estate, and labor resources - driving simple, quick, and cost-effective network modernization and positioning Ceragon as a leading solutions provider for the “connectivity everywhere” era.About the role:This position offers an excellent opportunity for a Technical Proposal Engineer to join our Wireless Solutions team and develop technical skills, work with a variety of wireless technologies, and engage in global projects. This role offers the chance to build expertise in microwave communication systems, Point-to-Multipoint networks, Wi-Fi, and private 4G/5G networks. As part of our global team, you will gain hands-on experience working with advanced wireless technologies and collaborate with professionals from diverse cultural environments worldwide.The Proposal Engineer is required to work closely with Worldwide Pre-Sales and support various back-office tasks for our Global Sales teams. These includes RFP (Request for Proposal) responses, network planning and cost-efficient BoM (Bill of Material) creation.What will you do:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assist in the design, implementation, and optimization of microwave transmission systems, working closely with senior engineers.</li><li class="leading-relaxed">Support the design and solutioning of Wi-Fi and private 4G/5G wireless networks, gaining exposure to broader wireless technologies.</li><li class="leading-relaxed">Wi-Fi, and private 4G/5G wireless systems under the guidance of senior engineers</li><li class="leading-relaxed">Develop accurate and error-free Bills of Materials (BOM) for various products, tailored to meet specific client requirements</li><li class="leading-relaxed">Support the pre-sales and sales team by helping to prepare technical proposals and presentations that address client needs</li><li class="leading-relaxed">Participate in international projects, working with teams and clients across different cultural environments</li><li class="leading-relaxed">Assist in addressing technical inquiries from clients, providing support during various project stages</li><li class="leading-relaxed">Contribute to the preparation of technical documentation, including network designs and implementation plans</li><li class="leading-relaxed">Continuously build knowledge of wireless technologies, including microwave, Wi-Fi, and 4G/5G, through hands-on experience and training</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Requirements</h2>What are we looking for:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">BSc/BA Telecommunications/Computer Science or equivalent</li><li class="leading-relaxed">+4 years of experience</li><li class="leading-relaxed">Understanding of microwave communication principles, including link budgeting and path design</li><li class="leading-relaxed">Experience in wireless communication/networking market</li><li class="leading-relaxed">RF path design, Carrier Ethernet, Traffic Engineering</li><li class="leading-relaxed">Interest or foundational knowledge in Wi-Fi , 4G, 5G networks</li><li class="leading-relaxed">Excellent written and verbal English communication skills, with the ability to work effectively in a team</li><li class="leading-relaxed">Basic problem-solving skills, with a desire to learn and improve</li><li class="leading-relaxed">Enthusiasm for working in a global environment, with a willingness to learn and adapt to different cultural contexts</li></ul>It would be nice to have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Previous exposure to or experience in Pre-Sales/Product Management/System Engineering/Network Engineering/Network operations FO/BO in the field of wireless and/or packet</li><li class="leading-relaxed">LTE/5G private network knowledge</li><li class="leading-relaxed">Experience in working across multiple teams globally</li><li class="leading-relaxed">Coding skills</li></ul>What we offer<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Access to state of the art laboratory equipped with the entire Ceragon products portfolio.</li><li class="leading-relaxed">Benefit online through a generous monthly budget.</li><li class="leading-relaxed">Private medical subscription: Priority Plus at Regina Maria.</li><li class="leading-relaxed">Special bonuses for life's milestones: whether you're expanding your family or facing difficult times, we provide additional paid days off and financial support to help you through.</li><li class="leading-relaxed">Additional vacation days that increase with your tenure at the company.</li><li class="leading-relaxed">Additional time off for health care needs.</li><li class="leading-relaxed">A day off for your birthday and a birthday gift.</li><li class="leading-relaxed">Compensation days for public holidays that fall on weekends.</li><li class="leading-relaxed">Extra vouchers/gifts for special events (Easter, 1st of June, 8th of March, Christmas).</li><li class="leading-relaxed">Bookster.</li><li class="leading-relaxed">Glasses allowance.</li><li class="leading-relaxed">All the modern comforts: daily coffee, a selection of teas, fresh fruits, and warm pastries to start your mornings right.</li><li class="leading-relaxed">Breakroom with games and a cozy terrace.</li><li class="leading-relaxed">Social activities: Sports Day, Easter & Christmas Party, other quarterly events and Happy hours.</li><li class="leading-relaxed">Hybrid Work (2 days from office).</li><li class="leading-relaxed">Central location on Calea Victoriei and parking facilities.</li><li class="leading-relaxed">…and last but not the least: the opportunity to grow your career in a friendly, dynamic, multinational environment!</li></ul>If you feel you’re the right candidate for the role, please click ‘apply’ now and send us your CV in English! We’d love to hear from you!

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Lead/Principal Brand Designer

Lead Product Marketing Manager

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