Help Scout

Lead/Principal Brand Designer

Lead Product Marketing Manager

The Lead/Principal Brand Designer will define and evolve the Help Scout brand's visual identity, ensuring consistency across all customer-facing touchpoints. This role involves executing strategic design initiatives, generating business impact, and owning the implementation of design systems and frameworks. The designer will also mentor teammates, foster brand consistency, and elevate the overall brand experience for hundreds of thousands of users monthly, contributing to multi-channel campaigns and creative outputs.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who we are</h2>At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company values</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Happy to Help</h3>Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Craft over Convention</h3>Our success relies on the quality and craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Progress not Perfection</h3>Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Own the Outcome</h3>Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along.Read more about how we define, share, and live these values <a href="https://articles.helpscout.com/blog/aligning-culture-with-values/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.➡️ <a href="https://pitch.com/v/principal-brand-designer-x33ewq/99f35424-ca23-488c-966b-bacda8a831da" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Check out our Pitch Deck</a> ✨<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our impact</h2>Brand Creative is a small but mighty in-house team of designers and developers. While our primary focus is to bring our product to market on our website, our team is well-rounded and supports many creative outputs — from multi-channel brand campaigns to retreats & swag.We are arbiters of the brand. Everything customer-facing passes through the design team in some way. You’ll be making things that are seen and used by several hundred thousand people every month, and it’s your job to ensure that every moment — no matter how big or small — looks, feels, and sounds like Help Scout.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the role</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The Lead/Principal Brand Designer is accountable for executing work that defines and evolves the look & feel of the Help Scout brand.</li><li class="leading-relaxed">Your work not only sets the visual standard for our team, but it is tethered to strategic initiatives and generates business impact.</li><li class="leading-relaxed">You will own and implement design systems, frameworks, and direction documents that serve as reference and starting points for the rest of the team.</li><li class="leading-relaxed">This team member is a multiplier that inspires and mentors teammates, fosters consistency across channels, and elevates our brand and the way we work.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About you</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You’re a world-class visual designer with a keen attention to detail.</li><li class="leading-relaxed">You lead by example, and remain curious and consultative with teammates and cross-functional partners, seeing their feedback as critical to your work’s success.</li><li class="leading-relaxed">You communicate effectively and leverage prototyping and asynchronous techniques to move work forward, often handling multiple complex projects in tandem.</li><li class="leading-relaxed">You root work in performance metrics and business strategy, and pursue the most impactful tactics. If you see other opportunities, you speak up and propose them.</li><li class="leading-relaxed">You know when to use time-saving approaches and when to build new systems. You coordinate folks around the business to take projects from idea to completion.</li><li class="leading-relaxed">You are a role model and a culture leader who embraces ambiguity and finds ways to create clarity for yourself and coach your fellow teammates.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Team</h2>You’ll be reporting to our Creative Director, <a href="https://www.linkedin.com/in/mattplays/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Matt Plays</a>. You'll work closely with everyone in the Revenue Org, including Content, Sales, Demand Gen, and Partnerships teams. Cross-functionally, you’ll interact regularly with our Co-founder & VP of Product Design, <a href="https://www.linkedin.com/in/wjaredmcdaniel/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Jared McDaniel</a>, and our CPO, <a href="https://www.linkedin.com/in/scottrocher/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Scott Rocher</a>. You’ll also work alongside support team members, product teams, and engineering.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Perks & Benefits</h2>Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit <a href="https://www.helpscout.com/company/careers/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">our careers page</a> to learn more.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Hiring Guidelines:</h2>All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location.For our Sales roles, we are only able to hire in the United States.For other roles, we are only able to hire in the following countries: United States, Canada, Australia, Ireland, Netherlands, Poland, United Kingdom, Denmark, Italy, Spain.We’re working on expanding this list. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.We are an equal opportunity employer and are committed to building a company that embraces and celebrates <a href="https://www.helpscout.com/dei/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">diversity and inclusion</a>. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">A note on the use of AI in our interview process</h2>While we understand that AI in an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Help Scout</h2>We're on a mission to help businesses delight more customers. We love crafting beautiful products and resources to solve that challenge, but we're also trying to do something bigger. We're trying to build a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a <a href="https://www.bcorporation.net/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Certified B Corporation</a> since 2019, have <a href="https://www.helpscout.com/for-good/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">pledged 1%</a> of our equity back to the community, and have been remote since day one, now with 140+ people in 115 cities worldwide.To learn more about who we are, visit the <a href="https://www.helpscout.com/about/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">About page</a>.Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an `@helpscout.com` email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

thumbnail_Rockstar.webp

Rockstar.webp

Rockstar Jobs

thumbnail_EA.webp

EA.webp

EA Jobs

thumbnail_Playstation.webp

Playstation.webp

Playstation Jobs

small_Ubisoft.webp

thumbnail_Ubisoft.webp

Ubisoft.webp

Ubisoft Jobs

thumbnail_Epic Games.webp

Epic Games.webp

Epic Game Jobs

thumbnail_Riot Games.webp

Riot Games.webp

Riot Jobs

08cafc09dac48d655284704f063dc64e.webp

CDPR Jobs

80ad888d-4837-48d9-8b65-0ffdee910f35.webp

Krafton Jobs

thumbnail_a14feb4b393500244d0b8864bda07b2c.webp

a14feb4b393500244d0b8864bda07b2c.webp

Twitch Jobs

thumbnail_865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

Larian Jobs

thumbnail_02_21_2024__11_00_53.webp

02_21_2024__11_00_53.webp

Wargaming Jobs

medium_naughty dog.webp

small_naughty dog.webp

thumbnail_naughty dog.webp

naughty dog.webp

Naughty Dog Jobs

large_netflix.webp

medium_netflix.webp

small_netflix.webp

thumbnail_netflix.webp

netflix.webp

Netflix Jobs

large_supercell.webp

medium_supercell.webp

small_supercell.webp

thumbnail_supercell.webp

supercell.webp

Supercell Jobs

zynga_logo.jpg

Zynga Jobs

Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

Test your Unity UI knowledge with this quiz! Explore essential concepts like Canvas, EventSystem and many more. 

Challenge yourself with this Unity Input System quiz! Test your skills in input mapping, device handling, and action events.

Take your Unity skills to the next level with Part 3 of this quiz, covering scripting, physics, rendering, and performance optimization!

Test your Unity expertise with this quiz, covering initialization to advanced rendering and physics!

Test your Unity knowledge with this comprehensive quiz, covering everything from MonoBehaviour basics to advanced physics, rendering, and optimization techniques across multiple difficulty levels!

Assess your knowledge of Unity's Rigidbody component and its advanced physics interactions with this in-depth quiz!

Test your understanding of Unity’s Physics, Movement, and MonoBehaviour with this insightful beginner-friendly quiz!

Dive into the fundamentals of open-world game development in Unity with this beginner-friendly quiz.

Challenge yourself with this beginner-friendly quiz on building an endless runner in Unity!

Test your beginner-level knowledge of Unity platformer development with this engaging quiz.

Test your basic knowledge of Unity and Unreal Engine with this beginner-friendly quiz on game development fundamentals.

This assessment evaluates your understanding of Unity's component-based architecture, how GameObjects and their components interact, the hierarchy system with nested GameObjects, and how to reference them in scripts.

This assessment evaluates your understanding of Unity's NavMesh system, including navigation baking, NavMeshAgents, pathfinding, obstacles, and scripting interactions with NavMesh to create AI-driven movement.

An assessment to test the correct usage of Unity's events and lifecycle functions in the context of the game "Clash Royale"

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

Electronic Arts

Security Automation Engineer

Senior UI Artist - Battlefield

Associate Quality Designer - Sports F1

Software Engineer

Technical Artist - EA Sports FC

EA SPORTS FC Franchise Activation Intern

nova quark

Lead Writer Production - F/M/NB

Senior Sound Designer - F/M/NB

London stock Exchange

Senior Associate, Application Mgmt

Electronic Arts is seeking a motivated Security Automation Engineer to join the Enterprise Security Engineering Apps team. This role involves building enterprise-class automation toolsets, integrating AI and machine learning for automated security alert responses, and developing low-code/no-code platforms for security analysts. The engineer will create SOAR playbooks, design new features, guide automation tool evolution, and develop AI integrations to enhance incident response, working in a hybrid model from Bucharest, Romania or Guildford, UK.

AI Ad Operations Intern

Security Software Engineer II

Site Reliability Engineer II

Environment Art Director

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">General Information</h3>Locations: Bucharest, RomaniaRole ID210992Worker TypeRegular EmployeeStudio/DepartmentCT - SecurityWork ModelHybrid<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description & Requirements</h3>Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.We're looking for a motivated Security Automation Engineer to join our Enterprise Security Engineering Apps team. This hands-on role is perfect for someone who loves building automations that protect our organization every day.You will work on enterprise class automation toolsets and have the opportunity to grow them by integrating AI and machine learning for automated response to security alerts. This is more than just an engineering position, you will shape the future of automated response by building low-code/no-code platforms that empower security analysts. You will collaborate with operations teams to translate repetitive tasks to SOAR playbooks while looking at the big picture to set a roadmap to maximize AI automated responses. You'll work on real-world security challenges with a team that values innovation, quality, and constant improvement. We offer a collaborative environment where your contributions directly influence the safety and success of our enterprise.The Security Automation Engineer will be a part of the Enterprise Security – Application Engineering team and will report directly to the Director, Enterprise Security Engineering Apps.We are working hybrid, meaning 3 days per week from our office in Bucharest, Romania or Guildford, UK.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop in-house SOAR playbooks that help incident response, and facilitates security automation.</li><li class="leading-relaxed">Design and implement new features, customizations, and performance enhancements to improve usability, scalability, and security.</li><li class="leading-relaxed">Guide the evolution of automation tools, helping set the technical direction based on shifting enterprise security needs.</li><li class="leading-relaxed">Develop AI Integrations, including ML and data modeling tools that enhance incident response.</li></ul>Qualifications:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in Computer Science, Engineering, or equivalent hands-on experience.</li><li class="leading-relaxed">3+ years experience working with automation frameworks in a security context (such as Splunk SOAR, N8N, Tines, or other SOAR platforms).</li><li class="leading-relaxed">Familiarity with AI/ML integrations using Azure AI services.</li><li class="leading-relaxed">3+ years experience with relational databases like MySQL (design, queries, optimization)</li><li class="leading-relaxed">Hands-on experience with AWS services including Lambda, EC2, DynamoDB, SQS, API Gateway, IAM</li><li class="leading-relaxed">Experience with networking concepts (reverse proxy, DNS, SSL/TLS certificates)</li><li class="leading-relaxed">Proficiency with Docker and containerization (including building custom containers with frameworks such as Flask)</li><li class="leading-relaxed">Proficiency in Python</li><li class="leading-relaxed">Familiarity with integration tasks (e.g., scripting for ETL or automation).</li><li class="leading-relaxed">Experience writing clean, reliable, and maintainable code</li><li class="leading-relaxed">Knowledge of Splunk Enterprise Security</li></ul>About Electronic ArtsWe’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.LinkedInID1449<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><a href="https://jobs.ea.com/enUS/careers" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Back to Role List</a></li></ul>

Follow Mayank - career advice

Follow Mayank Grover for game development resources

Free | C# | Midnight Pizza Fight

Free | C++ | Lethos

Free | C++ | Pong

Follow Abhishek - tech content

Follow Abhishek Smith for game programming content

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Lead/Principal Brand Designer

Lead Product Marketing Manager

Job Details