Help Scout

Director of Data and Analytics

Senior Account Manager

Customer Enablement Lead

Senior Paid Marketing Manager

Senior PHP Engineer

iOS Engineer

Help Scout is seeking a Director of Data and Analytics to shape how data drives decision-making and innovation across the company. This role involves leading the data strategy, building a high-performing team, and architecting systems to leverage data effectively. The Director will be responsible for setting and executing a company-wide data strategy, building and leading a data team, overseeing data infrastructure and governance, driving actionable insights through KPI development and Looker, and partnering with leadership to champion innovation through analytics and AI. The ideal candidate will have experience leading data teams at a high-growth SaaS or tech company, deep expertise in data architecture, analytics, and governance, and experience with modern data tools such as dbt, Looker, Snowflake/BigQuery, and Git. They should also be AI-curious and passionate about developing people.

<h2><strong>Who we are</strong></h2><p style="min-height:1.5em">At Help Scout, we’re on a mission to help businesses delight more customers<strong>. </strong>We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.helpscout.com/blog/remote-culture/">fully remote</a> from the beginning, and have a team of 140+ people all over the world.</p><p style="min-height:1.5em">We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best <em>and</em> leaves the world a better place — a company that seeks <strong>balance</strong> between profit and purpose. That's why we've been a <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.bcorporation.net/">Certified B Corporation</a> since 2019 and have <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.helpscout.com/for-good/">pledged 1%</a> of our equity back to the community.</p><p style="min-height:1.5em">Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us! </p><h2><strong>Company values</strong></h2><h3><em>Happy to Help</em></h3><p style="min-height:1.5em">Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).</p><h3><em>Craft over Convention</em></h3><p style="min-height:1.5em">Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.</p><h3><em>Progress not Perfection</em></h3><p style="min-height:1.5em">The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.</p><h3><em>Own the Outcome </em></h3><p style="min-height:1.5em">Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today <em>and</em> ten years from now in mind.</p><p style="min-height:1.5em">Read more about how we define, share, and live these values <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.helpscout.com/blog/aligning-culture-with-values/">here</a>. </p><h2>Impact</h2><p style="min-height:1.5em">At Help Scout, we believe in empowering people with information — customers and teammates alike. As our Director of Data and Analytics, you’ll shape how data fuels decision-making, innovation, and meaningful outcomes across the company. You'll lead our data strategy, build a high-performing team, and architect the systems that turn data into one of our most valuable assets.</p><p style="min-height:1.5em">This is a hands-on leadership role for someone who thrives at the intersection of strategy and execution and finds joy in mentoring teams, simplifying complexity, and connecting insights to action.</p><p style="min-height:1.5em"></p><h2>About the role</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Set and execute a company-wide data strategy</strong> aligned with business goals, emerging technologies, and evolving privacy standards.</p></li><li><p style="min-height:1.5em"><strong>Build and lead a high-performing data team</strong>, fostering a culture of curiosity, data literacy, and continuous improvement.</p></li><li><p style="min-height:1.5em"><strong>Oversee and evolve our data infrastructure and governance</strong>, ensuring systems are scalable, secure, and support reliable data access across teams.</p></li><li><p style="min-height:1.5em"><strong>Drive actionable insights and decision-making</strong>, guiding KPI development and nurturing our Looker environment as a trusted source of truth.</p></li><li><p style="min-height:1.5em"><strong>Partner cross-functionally with leadership</strong> to turn data into a strategic asset, uncover new opportunities, and champion innovation through analytics and AI.</p><p style="min-height:1.5em"></p></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You’ve led data teams at a high-growth SaaS or tech company, balancing strategic thinking with hands-on execution.</p></li><li><p style="min-height:1.5em">You bring deep experience in data architecture, analytics, and governance—alongside a strong point of view on how to scale these as a business grows.</p></li><li><p style="min-height:1.5em">You’ve had extensive experience working in modern data tools such as dbt, Looker, Snowflake/ BigQuery, and version-controlled workflows (e.g., Git).</p></li><li><p style="min-height:1.5em">You’re AI-curious and excited about exploring how emerging technologies can drive data innovation, automate insights, and support smarter decision-making across the company.</p></li><li><p style="min-height:1.5em">You’re as excited about developing people as you are about modeling data—mentorship and collaboration are at the core of how you work.</p></li><li><p style="min-height:1.5em">You’re a natural storyteller who can translate complex findings into actionable insight for a range of audiences.</p></li></ul><p style="min-height:1.5em"></p><h2>Who You’ll Work With</h2><p style="min-height:1.5em">You’ll collaborate closely with a thoughtful, driven group of leaders who care deeply about using data to drive impact across the company:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/fishershawna/">Shawna Fisher</a> – You will report to Shawna, our Chief Operating Officer</p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/andreakayal/">Andrea Kayal</a> – Chief Revenue Officer</p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/scottrocher/">Scott Rocher</a> – VP of Product</p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/elioverbey/">Eli Overbey</a> – Director of Revenue Operations</p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/kyle-thompson264/">Kyle Thompson</a> – Analytics Engineer</p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/farahaljoher/">Farah Aljoher</a> – Data Analyst</p></li></ul><p style="min-height:1.5em">You’ll be part of a collaborative, cross-functional environment where your work will shape key decisions across Marketing, Product, Sales, Finance, and Customer Success.</p><p style="min-height:1.5em"></p><h2><strong>Compensation</strong></h2><p style="min-height:1.5em">Each role at Help Scout has a pay range aligned to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.helpscout.com/blog/employee-compensation/">salary formula</a> and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.</p><p style="min-height:1.5em">Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.helpscout.com/blog/remote-employee-compensation/">remote compensation philosophy</a> is not based on the employee’s geographic location. You are paid the same no matter where you live.</p><p style="min-height:1.5em"><strong>The salary range for this role is $206,000 - $225,000.</strong></p><h2>Perks &amp; Benefits</h2><p style="min-height:1.5em">Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit <a target="_blank" rel="noopener noreferrer nofollow" class="attrlink" href="https://www.helpscout.com/company/careers/">our careers page</a> to learn more.<br />

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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Yahoo

Principal Software Web Frontend Engineer

Autodesk

Senior Customer Success Manager

Sales Representative, New Business

Manager, User Research (Construction)

Senior Business Development Representative, New Business

Software Developer

Director, Renewal Sales, APJ

Manager, Consulting Services

Manager, Account Executive

We are looking for a Principal Software Web Frontend Engineer to join our Consumer Monetization team. This role involves finding, evaluating, building, and scaling new monetization, subscription, and internal campaign tools and products, ad formats, and functionalities across all Yahoo Inc brands. You will collaborate with product and engineering teams to design and implement solutions for ad formats and self-serve campaign testing. Responsibilities include performing end-to-end technical design, code reviews, making technical design decisions, and innovating on new revenue models like subscriptions or new ad formats. You will be part of an agile scrum team, taking ownership of features, recommending alternative solutions, and improving quality and efficiency. The ideal candidate will have 8+ years of development experience, a strong command of frontend technologies, and excellent problem-solving skills.

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.

Senior Principal Data Engineer - Consumer Monetization Platform

Service Reliability Engineer I

Account Lead - Global Sales SEM

Principal Android Apps Engineer

Business Development, Partner Manager

ML Engineer

Director, Strategy & Operations

Field Account Executive

Senior Principal React Native Engineer, Design Systems

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you’re looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business—and the world.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b><span>A Little About Us</span></b></p><p><b><span>&nbsp;</span></b></p><h2><span>We are an industry leading direct to Consumer and Ad tech solution for advertisers and publishers. Our innovative ad tech gives one stop access to Yahoo Inc's trusted data, high quality inventory and demand, creative ad experiences and industry-leading machine learning, at global scale. Consumer Monetization team’s charter is to Find, Evaluate, Build, and Scale new monetization, subscription and internal campaign tools and products, ad formats and functionalities across all Yahoo Inc brands including Yahoo Homepage, Yahoo Sports, Yahoo Finance, Yahoo News, HuffPost and AOL. This team is uniquely positioned to identify growth and revenue generation opportunities, design and implement solutions across consumer products and advertising platforms including video, display, native, and search.&nbsp;</span></h2><h2><span>&nbsp;</span></h2><h2><b>A Lot about You</b></h2><ul><li><h2>A builder and designer to scale ad formats, tools to create , manage and enable self-serve campaign testing and launch, by collaborating with product &amp; engineering teams</h2></li><li><h2>You will perform end to end technical design and code reviews and help make technical design decisions in every phase of product lifecycle</h2></li><li><h2>You will innovate on new revenue models like subscriptions, commerce or new ad formats, opportunities and new ideas to generate revenue as a media publisher, and figure out ways to build the product</h2></li><li><h2>You are passionate about brainstorming and creating business models to monetize online product offerings , digital advertising technologies and platforms used across all media products, and help media product teams solve critical revenue impacting problems</h2></li><li><h2>A crucial part of an agile scrum team that is very results driven and demonstrate use of iterative development and fail fast and learn mindset</h2></li><li><h2>Takes ownership of features and areas of the web application that will impact millions of users.</h2></li><li><h2>Recommends alternative approaches to solving complex problems and use new technology to achieve goals.</h2></li><li><h2>Seeker of opportunities in day-to-day workflow to improve quality and efficiency from ideation to deployment</h2></li></ul><h2>&nbsp;<br><b>Required Skills and Qualifications</b></h2><ul><li><h2>8+ years of development experience writing and reviewing code daily in a team environment</h2></li><li><h2>BS or&nbsp; MS in Computer Science or a related major.</h2></li><li><h2>Hands-on experience in frontend programming languages such as nodeJS, React, AngularJS, Javascript, CSS</h2></li><li><h2>Deep technical knowledge of web application development with strong command of browser-side client technologies including AJAX, HTML5, CSS3, TypeScript and object-oriented Javascript</h2></li><li><h2>Frontend engineer who can design and implement solution across multiple platforms</h2></li><li><h2>Good understanding of algorithms, data structures, performance optimization techniques, and object-oriented programming</h2></li><li><h2>Demonstrated experience in shipping high quality products and services</h2></li><li><h2>Excellent communication, interpersonal, and problem-solving skills</h2></li><li><h2>Ability to work well with diverse groups of people, geographically dispersed across the world.</h2></li></ul><h2></h2><h2><b>Preferred Qualifications: (Not Required)</b></h2><ul><li><h2>Prior knowledge of display, video or native advertising is added advantage</h2></li><li><h2>Prefer someone who has experience with troubleshooting and solving large scale problems across multiple systems</h2></li></ul><h2></h2><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><span>The material job duties and responsibilities of this role include those listed above as well as adhering to </span><span>Yahoo</span><span> </span><span>policies</span><span>;</span><span> </span><span>exercising sound judgment</span><span>;</span><span> </span><span>working effectively, safely and inclusively with others</span><span>;</span><span> </span><span>exhibiting </span><span>trustworthiness</span><span> </span><span>and</span><span> </span><span>meeting expectations</span><span>;</span><span> </span><span>and safeguarding business operations and brand integrity.</span></p><p></p><p>At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!</p><p></p><p>Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. <span>Yahoo will consider for employment qualified applicants with </span><span>criminal histories in a manner consistent with applicable law. </span>Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (<a href="https://www.yahooinc.com/careers/contact-us.html" target="_blank" rel="noopener noreferrer"><span><span><span><span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">www.yahooinc.com/careers/contact-us.html</span></span></span></span></span></span></span></span></a>) or call <span>+1.866.772.3182</span>. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.</p><p></p><p><span>We believe that a diverse and inclusive workplace strengthens Yahoo and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome. </span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>The compensation for this position ranges from $143,625.00 - $299,375.00/yr and will vary depending on factors such as your location, skills and experience.The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Our comprehensive benefits include healthcare, a great 401k, backup childcare, education stipends and much (much) more.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span><span><span><span><span><span><span><i>Currently work for Yahoo? Please apply on our internal career site.</i></span></span></span></span></span></span></span></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.