Hero Gaming was founded in 2013 by Georg Westin, who was at the forefront of offering gamified casinos – a unique experience which players had not previously seen. Casino Heroes was launched in 2014 with an initial focus on Scandinavian countries.Throughout the past few years, our multi-brand strategy grew to include the launch of a number of new brands to our ever-growing portfolio, aimed at providing the best experience for our players. The speed at which these brands went to market is a reflection of the passion for innovation and agility which in turn enabled us to reap great benefits for the business and for our Heroes. We’re now thrilled to embark on our next adventure where we’re daring to dream to take Hero Gaming to a global level.

Hero Gaming

Senior CRM Manager

Campaign Coordinator

This Senior CRM Manager role at Hero Gaming in Marbella involves organizing, managing, and reporting on player campaigns to optimize conversion, retention, reactivation, and Customer Lifetime Value. Key responsibilities include analyzing campaign delivery, developing segmentation strategies, and coordinating promotions across various brands. The role requires a data-driven, strategic mindset, strong organizational skills, and collaboration with design, product, and development teams to ensure effective and targeted customer engagement.

<p class="my-4 text-gray-700 leading-relaxed">We are expanding our CRM team and have an exciting new position to fill! We are looking for a Senior CRM Manager to join our Marbella team. The role is key in allowing us to continue engaging, exciting and impressing our customers around the world.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role:</h3><p class="my-4 text-gray-700 leading-relaxed">You will be organizing the production, managing the delivery, and reporting of all player campaigns with the aim of optimizing conversion, retention, reactivation and ultimately Customer Lifetime Value.</p><p class="my-4 text-gray-700 leading-relaxed">Analysing and reporting on the delivery as well as post-campaign analysis, developing and strategizing the segmentation and circulation plan are also key tactics for managing the campaigns.</p><p class="my-4 text-gray-700 leading-relaxed">To perform this job successfully, an individual must be able to: solve practical problems and deal with variables; interpret and/or follow a variety of instructions furnished in written or oral form; use basic concepts to solve business problems associated with the role; use and understand computer programs to analyse and solve business issues in a fast-paced environment.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Other responsibilities will include:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Planning and coordinating all promotions to our fast growing database</li><li class="leading-relaxed">Managing a budget and promotion calendar for different brands</li><li class="leading-relaxed">Guiding the Campaign Coordinators and making sure that tasks are prioritised correctly and ensure quality delivery within deadlines</li><li class="leading-relaxed">Optimising communication send-outs (e-mail, SMS etc)</li><li class="leading-relaxed">Planning and coordinating multichannel, segmented life cycle campaigns, with a strong focus on the customer conversion, retention and reactivation journeys</li><li class="leading-relaxed">Collaborate with our design, product and development teams on a daily basis</li><li class="leading-relaxed">Making sure that campaigns do not overlap, and customers are targeted with the relevant offer</li><li class="leading-relaxed">Creating manuals and training new team members</li><li class="leading-relaxed">Setting up bonus campaigns in our back office</li><li class="leading-relaxed">Utilize customer list management skills for A/B testing, segmenting, and the development of opportunities to discover best marketing practices within each customer segment</li><li class="leading-relaxed">Ability to analyse the data, provide solid reporting, and support the team in best offers and practices. Share learnings with the team and management</li><li class="leading-relaxed">Ability to understand and report on deliverability and in boxing and make tactical day-to-day decisions as well as long term strategies based on changes in the industry</li><li class="leading-relaxed">Perform quality control checks on campaigns to ensure stability of templates across client/browser/device combinations</li><li class="leading-relaxed">Assist in the development of and monitoring of automated programs</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Thorough knowledge of CRM including copy-writing, email, SMS creation and processes</li><li class="leading-relaxed">High level computer and software knowledge</li><li class="leading-relaxed">Excellent attention to detail and ability to effectively plan work tasks to meet deadlines</li><li class="leading-relaxed">Experience within the iGaming industry and Casino experience is required</li><li class="leading-relaxed">Strategic mindset</li><li class="leading-relaxed">Data driven mindset</li></ul>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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As a Sr. Support Engineer 1, you will join an AI-driven Global Supply Chain Solutions Software Product Company, recognized as a "Best Place to Work." This role requires a strong technical foundation and hands-on collaboration with engineering teams. You will provide end-to-end customer support, enhance solution stability, and drive service quality through continuous improvements. Responsibilities include early engagement in customer projects, acting as a Subject Matter Expert, and ensuring customer satisfaction. The role involves working with various technologies like SQL, Splunk, Azure, and scripting, focusing on problem resolution and knowledge sharing.

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential.™

AI Engineer

Sr Support Engineer 1 - Blue Yonder Demand/Blue Yonder Fulfillment/Blue Yonder ESP/Blue Yonder SCPO

Support Engineer 2 - BY SCPO/ BY Demand Fulfillment

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Overview:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Leading <strong>AI-driven Global Supply Chain Solutions Software Product Company</strong> and one of Glassdoor’s “<strong>Best Places to Work</strong>”</li><li class="leading-relaxed">Seeking an astute individual that has a <strong>strong technical foundation</strong> with the <strong>additional ability to be hands-on</strong> with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Scope:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Core responsibilities is required to:</li><li class="leading-relaxed">Provide excellent customer experience and solution support to BY customers with end-to-end ownership, proactive and innovative approach</li><li class="leading-relaxed">Plan and execute implementation of high service quality through continuous improvements in the operational processes by regular tracking of operational metrics and leveraging lean methodology, automation etc.</li><li class="leading-relaxed">Own Tier 1 customer solution as required, enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service</li><li class="leading-relaxed">Early engagement in Tier 1 customer implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.</li><li class="leading-relaxed">Act as Subject Matter Expert providing mentorship to Support Engineers, delivers product/technical trainings and JIRA Gatekeeper to review and prevent inflow of WAD JIRA to PD.</li><li class="leading-relaxed">Consistently demonstrate customer centricity and relentless attitude to innovate through positive teamwork beyond his/her team</li><li class="leading-relaxed">Build and demonstrate high competency in product and domain, Azure & relevant tools and technologies, solution architecture etc.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our current technical environment:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Webservers</strong> IIS, Tomcat</li><li class="leading-relaxed"><strong>Platform support engineering</strong>: API and/or MuleSoft integration troubleshooting</li><li class="leading-relaxed"><strong>Cloud Architecture</strong>: MS Azure (Application gateway, Virtue Networks, Event Hub, Azure AD)</li><li class="leading-relaxed"><strong>Frameworks/Others</strong>: SQL, RDBMS, ASP.Net, Java, Python</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you’ll do:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be part of Solution transition to Support</li><li class="leading-relaxed">Work with customization teams (BY, Third-Party or Customer IT) to walkthrough the customization requirements</li><li class="leading-relaxed">Work with Product Management Group (PMG) and Product Development (PD) in order to resolve customer adoption and consumption issues</li><li class="leading-relaxed">Work with Product Management Group (PMG) and Product Development (PD) in cases where customer’s requirements are generic and is a good fit for the products future state</li><li class="leading-relaxed">Understanding of Database structures. Understanding of various functional platforms and infrastructures.</li><li class="leading-relaxed">Understands BY’s product suite to convey relationships and touchpoints to the customer.</li><li class="leading-relaxed">Responsible for the quality service, including communication, resolutions, and case content.</li><li class="leading-relaxed">Maintain customer satisfaction - level of service, monitor SLA compliance</li><li class="leading-relaxed">Ensures quantity and quality content in the Knowledgebase. Create knowledge base articles for recurring issues.</li><li class="leading-relaxed">Manages the day-to-day team activities to ensuring adherence of operational guidelines.</li><li class="leading-relaxed">Adherence to department and company operational guidelines, meet organization and personal goals.</li><li class="leading-relaxed">Work in shifts on rotation basis. Be On-Call over weekends on rotation basis</li><li class="leading-relaxed">Expertly utilizes support tools (Zoom, JIRA, Salesforce.) to expedite case resolution</li><li class="leading-relaxed">Provides functional and/or technical support during a customer’s product implementation and "go-live" periods.</li><li class="leading-relaxed">Understands business features and functionality to be provided by the product.</li><li class="leading-relaxed">Works in a cross-functional capacity to support quality design, development and testing.</li><li class="leading-relaxed">Should be able to investigate all angles and identifies the root cause to solve a variety of problems. Proactively evaluates and promotes the same outlook in the team</li><li class="leading-relaxed">Proactively strives to add value to the service delivered keeping in mind the underlying customer’s needs. Is aware of the financial implications of his/her actions and act appropriately</li><li class="leading-relaxed">Is aware of the potential of his team and supports team to develop new skills. Resolves conflicts effectively and delegates effectively.</li><li class="leading-relaxed">Plans and co-ordinates routine activities and also does contingency planning.</li><li class="leading-relaxed">Liaisons and networks with stakeholders outside the immediate team to facilitate team or business objectives. Encourages an atmosphere where teamwork thrives</li><li class="leading-relaxed">Willing to learn new things and take on challenges provided with positive outlook. Look forward for every new opportunity as learning opportunity</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we are looking for:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree (or equivalent) in Computer Science or Engineering or other relevant discipline.</li><li class="leading-relaxed">5-8 years of corporate experience in customer facing roles as a senior consultant</li><li class="leading-relaxed">Ability to resolve complex problems with minimal guidance.</li><li class="leading-relaxed">Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration and Middleware technologies and applications</li><li class="leading-relaxed">Good communication skills</li><li class="leading-relaxed">Experience in IT support</li><li class="leading-relaxed">Collaboration across different regions/teams</li><li class="leading-relaxed">Zeal for continuous improvement/Innovation</li><li class="leading-relaxed">Align to the values, priorities, and culture of the organization</li><li class="leading-relaxed">OOPS / Object oriented programming concepts</li><li class="leading-relaxed">Code Debugging in any one of the programming languages (Python/JAVA/.NET)</li><li class="leading-relaxed">SQL Server / MS SQL scripting</li><li class="leading-relaxed">PowerShell Scripting</li><li class="leading-relaxed">Must have Operational knowledge on Azure</li><li class="leading-relaxed">Good knowledge on relational database concepts</li><li class="leading-relaxed">Operational Knowledge on AppDynamics\\Splunk</li><li class="leading-relaxed">Hands-on on Azure application support/deployment</li><li class="leading-relaxed">Working expertise on Python scripting</li><li class="leading-relaxed">Fundamentals of Machine Learning, Statistic and Probability</li><li class="leading-relaxed">Fundamentals of Object-Oriented Programming</li><li class="leading-relaxed">Fundamentals of Artificial Intelligence</li><li class="leading-relaxed">Knowledge of Retail/Supply chain concepts</li><li class="leading-relaxed">ITIL certification</li><li class="leading-relaxed">Performance analysis / tuning for project</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.