HHA Exchange

Supervisor, Technical Customer Care

Revenue Cycle Solutions Analyst

Sr. Full Stack Engineer

Director, Digital Workforce Operations

Business Analyst, GTM Systems

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Associate Account Executive

Technical Customer Care Representative

Data & Business Intelligence Analyst

HHAeXchange is a leading technology platform for home and community-based care, aiming to transform healthcare by connecting patients, providers, and organizations. The Technical Customer Care Supervisor will lead, coach, and mentor a team of up to 12 Technical Support staff, ensuring enhanced performance and development. This on-site role requires strong communication skills, adherence to SLAs, and a commitment to company core values, focusing on direct management and team cultivation.

Commercial Project Manager

<p class="my-4 text-gray-700 leading-relaxed">HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.</p><p class="my-4 text-gray-700 leading-relaxed">Our Technical Customer Care Supervisor will lead, coach, and mentor their Technical Customer Care staff to ensure enhanced performance, growth, and development. This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line manager position where you will directly manage up to 12 Technical Support staff.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>This is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.</strong></p><p class="my-4 text-gray-700 leading-relaxed">To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Essential Job Duties</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead, coach, support, and mentor Technical Customer Care staff to ensure enhanced performance, growth and development, including monitoring and managing ticket system queues to ensure timely resolutions of assigned tickets.</li><li class="leading-relaxed">Communicate clearly and effectively, aligning team members to organizational goals and SLAs.</li><li class="leading-relaxed">Address escalations and supervisor calls.</li><li class="leading-relaxed">Adhere and enforce established policies and protocols ensuring alignment of goals and guidelines.</li><li class="leading-relaxed">Deliver performance evaluations and follow the disciplinary process according to company policy.</li><li class="leading-relaxed">Work with Quality Assurance to understand technical support specialist opportunities for improvement and address through on-going coaching and performance development.</li><li class="leading-relaxed">Maintains familiarity, expertise, and certifications with all product offerings, relevant industry knowledge, and customer personas.</li><li class="leading-relaxed">Supervise, interview, and hire a staff of Technical Customer Care representatives.</li><li class="leading-relaxed">Cultivate a positive company culture focused on collaboration and team building.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Other Job Duties</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Other duties as assigned by supervisor or HHAeXchange leader.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Travel Requirements.</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">None</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Education, Experience, Certifications and Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in managing a technical customer care team.</li><li class="leading-relaxed">Excellent customer service, communication skills and proficiency in Salesforce.</li><li class="leading-relaxed">Strong organizational skills and ability to manage priorities and workflow.</li><li class="leading-relaxed">Detail oriented with strong technical skills.</li><li class="leading-relaxed">Demonstrated team building and leadership skills.</li><li class="leading-relaxed">Ability to balance department efficiency and excellent customer service.</li><li class="leading-relaxed">Leadership abilities to lead and motivate a team towards shared goals.</li><li class="leading-relaxed">Proven interpersonal, collaborative, and relationship building skills.</li><li class="leading-relaxed">Passionate about customer service and delivering value to customers.</li><li class="leading-relaxed">Ability to work assigned shifts including Saturday or Sunday, if applicable, from our Minneapolis, MN location.</li><li class="leading-relaxed">Experience with SMB / non-tech savvy personas a plus.</li><li class="leading-relaxed">Experience supporting software that offers a freemium platform a plus.</li></ul><p class="my-4 text-gray-700 leading-relaxed">The base salary range for this US-based, full-time, and exempt position is $75,000-$80,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.</p><p class="my-4 text-gray-700 leading-relaxed">This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.</p><p class="my-4 text-gray-700 leading-relaxed"><em>HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.</em></p>

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><p class="my-4 text-gray-700 leading-relaxed"><em>Position at Ness Digital Engineering</em></p><p class="my-4 text-gray-700 leading-relaxed"><strong>Job ID 5398/5921</strong></p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Ness</h3><p class="my-4 text-gray-700 leading-relaxed">We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.</p><p class="my-4 text-gray-700 leading-relaxed">You'll gain knowledge by working alongside other highly skilled professionals that will help accelerate your career progression.</p><p class="my-4 text-gray-700 leading-relaxed">You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities, and attractive compensation.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements and responsibilities</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">What you'll do</h4><p class="my-4 text-gray-700 leading-relaxed">Our data scientists are the link between our business, customers and technology solutions. By modelling and transforming datasets, our data scientists provide valuable insights that help us to make decisions and build customer solutions.</p><p class="my-4 text-gray-700 leading-relaxed">As a data scientist, you’ll work on challenging projects at a large scale with real life data. You define new metrics, build new tools, and work on machine learning solutions. You’ll help us deep dive the needs of our customers so we can keep adapting to their demands and improving their experience.</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">What you'll bring</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Data Science experience Senior level;</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with Standard AI mathematic models, deploying the models;</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Communication skills and experience of writing detailed specifications;</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Should be a self-starter, team oriented and be able to work independently and creatively;</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Able to thrive in a fast-paced environment and learn quickly.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Key skillset</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Standard AI Algorithms (anomaly detection, linear regression);</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Python, Tensorflow working with AI models and deploying the models</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Statistical models (math background),</li><li class="leading-relaxed">Data Science with Math;</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Cloud;</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">How Models are built (templates);</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Custom-built models;</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ideally building models in FS arena;</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Predictive analytics;</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Not GenAI but standard AI Algorithms (anomaly detection, linear regression, etc...)</li><li class="leading-relaxed">English - advanced (spoken and written);</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Pro-active and Team Oriented approach;</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ability and willingness to learn new technologies;</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Position is suitable for an engineer who is experienced with standard AI mathematic models</li><li class="leading-relaxed">Position is not suitable for students or Junior Engineers.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Not checking every single requirement?</h3><p class="my-4 text-gray-700 leading-relaxed">If this role sounds good to you, even if you don't meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.</p><p class="my-4 text-gray-700 leading-relaxed">Let's meet and you may just be the right candidate for one of our roles.</p><p class="my-4 text-gray-700 leading-relaxed">At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.