Hologate 

IT Support

Unreal Developer (f/d/m)

XR / Game Producer (f/d/m)

HOLOGATE is seeking a highly motivated IT Support to join our team. The successful candidate will oversee the day-to-day support of our clients and ensure our business’s smooth and efficient running. The IT Support will work in flexible shifts to ensure that our products and services meet the needs of our clients.

Job Category: ITJob Type: Full Time Part TimeJob Location: Munich On-siteGender: f/d/mHOLOGATE is seeking a highly motivated IT Support to join our team. The successful candidate will oversee the day-to-day support of our clients and ensure our business’s smooth and efficient running. The IT Support will work in flexible shifts to ensure that our products and services meet the needs of our clients.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">We offer:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A competitive salary</li><li class="leading-relaxed">Intensive onboarding and individual training</li><li class="leading-relaxed">High growth potential</li><li class="leading-relaxed">Flexible work arrangements with core hours / work-life balance</li><li class="leading-relaxed">A great team spirit in a dynamic and international working environment</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support for hard- and software</li><li class="leading-relaxed">Troubleshoot system and network problems</li><li class="leading-relaxed">Diagnosing and solving hardware or software faults</li><li class="leading-relaxed">Respond within agreed time limits to call-outs</li><li class="leading-relaxed">Work continuously on a task until completion</li><li class="leading-relaxed">Prioritize and manage open cases at one time</li><li class="leading-relaxed">Test and evaluate new technology</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The ability to think logically</li><li class="leading-relaxed">A good memory of how software and operating systems work</li><li class="leading-relaxed">Excellent listening and questioning skills</li><li class="leading-relaxed">The ability to interact confidently with clients to establish what the problem is and explain the solution</li><li class="leading-relaxed">Problem-solving skills</li><li class="leading-relaxed">Attention to detail</li><li class="leading-relaxed">A strong customer focus</li><li class="leading-relaxed">German fluent</li></ul>

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Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.

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Identify areas of license expansion and potential renewal risk weekly.</li><li class="leading-relaxed">Maintain a good understanding of Sprinklr licensing models to provide both sales and customers assistance in licensing discussions.</li><li class="leading-relaxed">Monitor customer health metrics to proactively identify and communicate risks. Work cross functionally to develop risk mitigation strategies and drive appropriate actions</li><li class="leading-relaxed">Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems</li><li class="leading-relaxed">Engage customers in conversations around renewal readiness, timing and general customer needs.</li><li class="leading-relaxed">Connect with customers on multi-year contracts via direct and indirect communication to ensure continued engagement and customer value realisation.</li><li class="leading-relaxed">Adhere to and execute on Renewals Management priorities, expectations and programs</li><li class="leading-relaxed">Create, present, and negotiate renewal proposal(s) and options throughout post sales process.</li><li class="leading-relaxed">Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable order form.</li><li class="leading-relaxed">Forecast accurately utilising Renewal & Forecast Guidelines</li><li class="leading-relaxed">Partner with our Sales and Customer Success organisation to review customer value achievement & product adoption.</li></ul>What We Are Looking For:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ability to perform under pressure & within a fast-paced, hyper growth culture</li><li class="leading-relaxed">Fluency in German and English Mandatory.</li><li class="leading-relaxed">Team player mindset with a track record of building positive relationships with peers and cross-functional partners.</li><li class="leading-relaxed">Excellent customer management skills; including sales, account management, and customer service.</li><li class="leading-relaxed">Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency.</li><li class="leading-relaxed">Demonstrated strong work ethic and consistent quota achievement.</li><li class="leading-relaxed">Proactive approach with strong attention to detail, time management and organization</li><li class="leading-relaxed">Excellent written and verbal communication skills</li><li class="leading-relaxed">Growth mindset who always keeps our customers’ success at the core</li></ul>What Makes You Qualified:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Demonstrated success in a Renewal Account Management customer facing, quota carrying role</li><li class="leading-relaxed">Fluency in English and German</li><li class="leading-relaxed">Demonstrable expertise with contract renewal processes, sales negotiations and renewals forecasting</li><li class="leading-relaxed">Deep knowledge and expertise with SaaS sales & services models focused on enterprise software</li><li class="leading-relaxed">10-15% travel (region/territory dependent)</li></ul>“Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. 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Our vision is to be the world’s most loved enterprise software company, ever.We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.Warning about Recruiting Scams:Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <a href="https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">review</a> the Federal Trade Commission's advice to avoid these types of scams.If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

IT Support

Unreal Developer (f/d/m)

XR / Game Producer (f/d/m)

Job Details