HopSkipDrive

Metro Service Manager - Denver

Senior Sales Operations Analyst

New Business Sales Manager

Manager, Product Design

HopSkipDrive is a technology company focused on solving complex transportation challenges with a high need for safety, equity, and care. The Metro Service Manager will ensure high standards of client care, providing proactive support throughout the operational lifecycle. This role involves managing client operations, resolving issues, leading new business implementations, and collaborating cross-functionally to improve service quality and optimize ride experiences for clients in the Denver metro area.

<p class="my-4 text-gray-700 leading-relaxed">At HopSkipDrive, our goal is to create opportunity for all through mobility.</p><p class="my-4 text-gray-700 leading-relaxed">We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.</p><p class="my-4 text-gray-700 leading-relaxed">Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who we are</h2><p class="my-4 text-gray-700 leading-relaxed">As HopSkipDrive continues to grow, we are excited to introduce a new role—Metro Service Manager—that ensures our high standards of client care. This role will provide exceptional, proactive support for our clients throughout the operational lifecycle. This position bridges the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience.</p><p class="my-4 text-gray-700 leading-relaxed">The Metro Service Manager will take ownership of ongoing client operations and issue resolution. This new role will work closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences. We are looking for creative problem-solvers who, like us, believe that challenges require innovative approaches, unique perspectives, and new ways of thinking.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the primary point of contact for assigned clients, ensuring needs are addressed and solutions delivered with urgency and professionalism.</li><li class="leading-relaxed">Respond to and resolve complex client inquiries, leveraging internal resources and collaboration to provide swift resolutions.</li><li class="leading-relaxed">Lead and manage the implementation of new business from contract signed through launch, ensuring a successful implementation process and maintaining communication with clients throughout the implementation</li><li class="leading-relaxed">Act as a trusted advisor by continuously learning about HopSkipDrive's evolving products and services to best support clients.</li><li class="leading-relaxed">Gather and analyze feedback on ride experiences to identify improvement opportunities and implement service enhancements.</li><li class="leading-relaxed">Collaborate with cross-functional teams to address systemic issues affecting client satisfaction and advocate for impactful changes.</li><li class="leading-relaxed">Partner with Customer Support Specialists to resolve real-time ride and account issues while delivering weekly optimization reports.</li><li class="leading-relaxed">Conduct virtual and in-person client meetings to strengthen relationships, align on goals, and ensure adoption of best practices.</li><li class="leading-relaxed">Drive the strategic planning and execution of business reviews to align ongoing service strategies with client objectives.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who You Are</h2><p class="my-4 text-gray-700 leading-relaxed">You’re a proactive and strategic customer success professional who excels at building strong client relationships, solving complex challenges, and driving measurable results. You thrive in fast-paced environments and are passionate about enhancing client experiences through data-driven insights and collaboration.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of experience in Customer Success, Account Management, or Implementation roles, preferably in a high-pressure or start-up environment.</li><li class="leading-relaxed">Willingness to travel (10%-20%) to strengthen client relationships and support service strategies.</li><li class="leading-relaxed">Proven ability to manage client relationships, resolve issues swiftly, and deliver exceptional customer service.</li><li class="leading-relaxed">Strong communication skills, both written and verbal, with the ability to present insights and solutions effectively in meetings and reports.</li><li class="leading-relaxed">Expertise in analyzing data, identifying trends, and implementing actionable solutions to improve client outcomes.</li><li class="leading-relaxed">Experience collaborating across teams to address root causes of recurring challenges and enhance service delivery.</li><li class="leading-relaxed">Proficiency with CRM tools such as Salesforce or Kustomer, and advanced Excel skills are preferred.</li><li class="leading-relaxed">A proactive, problem-solving mindset with the initiative to drive continuous improvement and innovation.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Investment In You</h2><p class="my-4 text-gray-700 leading-relaxed">We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision, and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The base salary range for this role is $80,000 - $90,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.</p><p class="my-4 text-gray-700 leading-relaxed">HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.</p><p class="my-4 text-gray-700 leading-relaxed">*NOTE* This role will be remote but candidates must be based in the Denver metro. There will be occasional (10-20%) travel required as well.</p>

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<p class="my-4 text-gray-700 leading-relaxed">HB Studios is a driving force in the creation of sports video games and the studio behind PGA TOUR 2K Golf. We have an opportunity for an Associate Producer to join our team of developers, creators, and fans, who are passionate about the art and process involved in video game development.</p><p class="my-4 text-gray-700 leading-relaxed">The Associate Producer supports the delivery of high-quality game features by driving coordination, clarity, and execution within an assigned area of development. They work closely with their Producer and cross-discipline teams to ensure the schedule, tools, and communication enable the team to meet milestones effectively. 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Metro Service Manager - Denver

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Job Details