Hudl

Customer Success Manager - Elite (Basketball)

Director, Customer Solutions and Implementation

Account Executive - APAC (South East Asian Language beneficial)

Customer Success Manager - APAC (South East Asian Language beneficial)

Account Executive - Scandinavian Speaker

Account Executive - Italian Speaking

Account Executive - Eastern Europe Language Required

Account Executive - German Speaking

We are looking for a Customer Success Manager to join our sales team, focusing on customer renewals in the NCAA Division I and professional basketball space. This role involves developing strong customer relationships, maximizing satisfaction, and acting as a trusted partner. Responsibilities include product demonstrations, customer education, and various engagement and commercial activities, all aimed at achieving quarterly and yearly revenue and engagement targets, primarily driving renewals and identifying upsell opportunities.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Role</h2>We’re looking for a Customer Success Manager to join our sales team with a focus on customer renewals at the NCAA Division I and professional basketball space. In this role you’ll work with schools and conferences across the United States working directly with basketball coaches, athletic directors, and commissioners within your territory, while collaborating with one Account Executives in the territory. Customer Success Managers look after a portfolio of clients, providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription. The number one priority? Engagement activities that lead to next year’s renewals.In this role, you’ll:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.</li><li class="leading-relaxed">Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.</li><li class="leading-relaxed">Work toward goals. Throughout the year, CSMs work towards the achievement of quarterly and yearly revenue and engagement targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.</li></ul>This role requires three days in our Lincoln, NE headquarters per week, so we're only considering candidates who live within commuting distance Lincoln, NE at this time<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Must-Haves</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experienced. You’ve previously spent time in a client-facing role (preferably in a technology company). You have experience working with basketball coaches at the NCAA DI and/or professional sports level, as well as experience with Hudl products.</li><li class="leading-relaxed">Mastery of Hudl’s Pro Suite for basketball. You’re a product and workflow expert. You understand the why behind an Elite basketball workflow and are effective in driving Hudl’s value across multiple departments within an elite organization.</li><li class="leading-relaxed">Communication skills. You can easily communicate with internal and external stakeholders, and it’s no sweat for you to handle tough conversations.</li><li class="leading-relaxed">Time management skills. Balancing your time across multiple responsibilities—including holding effective business reviews with customers, supporting customers with unique product issues, advising on workflow best practices and identifying expansion opportunities—comes easily to you.</li><li class="leading-relaxed">Growth mindset. You’re not willing to settle for where you’re at.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice-to-Haves</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Sales experience. It's preferred that you have experience either as an Account Executive or CSM at already.</li><li class="leading-relaxed">Cross-functional experience. You know how to efficiently collaborate with internal stakeholders in customer support, product and operations on customer feedback and challenges, in order to address improvements that benefit the wider organization.</li><li class="leading-relaxed">Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.</li><li class="leading-relaxed">Solution oriented. You possess the ability to diagnose problems and find creative and effective solutions for your customers.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Role</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.</li><li class="leading-relaxed">Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.</li><li class="leading-relaxed">Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.</li><li class="leading-relaxed">Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.</li><li class="leading-relaxed">Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.</li><li class="leading-relaxed">Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.</li><li class="leading-relaxed">Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation</h2>The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.Base Salary Range$42,000 - $72,000 USDOn-Target Earnings$60,000 - $100,000 USD<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Inclusion at Hudl</h2>Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.We offer resources to ensure our employees feel safe bringing their authentic selves to work, <a href="https://www.hudl.com/about-inclusion" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">including employee resource groups and communities</a>.But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in <a href="https://www.hudl.com/blog/2024-inclusion-at-hudl-report" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">annual inclusion reports</a>.We also know imposter syndrome is real and the <a href="https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">confidence gap</a> can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Privacy Policy</h2><a href="https://www.hudl.com/jobs/hudl-applicant-and-candidate-privacy-policy" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Hudl Applicant and Candidate Privacy Policy</a>

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Telnyx is seeking its first full-time Partner Marketing Manager to build a revenue engine from the ground up. This foundational role involves mobilizing an ecosystem of GSIs, TSDs, and MSPs to generate opportunities for Telnyx. Key responsibilities include activating partners with sales playbooks and campaign kits, executing high-impact co-marketing events, and establishing scalable frameworks for partner engagement. The ideal candidate is a revenue marketer with 5-8 years of B2B marketing experience, including 3+ years in partner/channel marketing, who is a builder, storyteller, data-obsessed, and proficient in Salesforce and Excel/Sheets.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Telnyx</h3>Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a <a href="https://telnyx.com/our-network" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">private, global, multi-cloud IP network</a>, to bringing <a href="https://telnyx.com/resources/about-edge-connectivity" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">hyperlocal edge</a> technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Role</h3>We aren’t just looking for a marketer; we are looking for a Pipeline Architect.We are hiring our first full-time Partner Marketing Manager to build a revenue engine from the ground up. In this foundational role, you won’t just create content—you will mobilize our ecosystem of GSIs, TSDs, and MSPs to become an extension of our sales force.Your mandate is clear: Get partners to start creating opportunities for Telnyx. You will compete for partner mindshare, equip them with "ready-to-sell" campaigns, and drive a measurable increase in deal registrations and pipeline velocity.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do (The Pipeline Engine)</h3>1. Activate the Partner Sales Force<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Turn Partners into Sellers: Move beyond generic "enablement." Build high-impact sales playbooks, battle cards, and "reason-to-call" scripts that give partner sellers the confidence to pitch Telnyx to their Enterprise clients immediately.</li><li class="leading-relaxed">Drive "Thru-Partner" Demand: Design and deploy scalable "Campaign-in-a-Box" kits that allow partners to launch lead-gen campaigns with zero friction. If a partner wants to run a campaign, you ensure they can do it in 24 hours.</li></ul>2. Execute High-Impact Co-Marketing<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Pipeline-Focused Events: Move beyond logo placement. Orchestrate joint roadshows, steak dinners, and targeted workshops designed specifically to unstick stalled deals and open new doors.</li><li class="leading-relaxed">The "Event-in-a-Box" Framework: Create a repeatable event framework that allows regional teams and partners to spin up local field events quickly, ensuring we maximize face time with prospects without reinventing the wheel.</li></ul>3. Build the Foundation for Scale<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Systematize Success: Establish the frameworks for how we handle co-marketing requests, MDF (Marketing Development Funds) allocation, and asset delivery. You will build the machine that allows us to scale from 10 active partners to 100.</li><li class="leading-relaxed">Measure What Matters: You will be judged on the numbers. specific KPIs include: Partner-Sourced Pipeline, Deal Registrations, and MDF ROI. You will track activation rates and pivot strategies based on what drives revenue.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who You Are</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You are a Revenue Marketer: You understand that the goal of marketing is a signed contract. You view partners not as a channel to manage, but as a sales team to motivate.</li><li class="leading-relaxed">You Know the Ecosystem: You have 5–8+ years of B2B marketing experience, with 3+ years specifically in Partner/Channel marketing. You understand the GSI/TSD/MSP landscape and know how to cut through the noise to get their attention.</li><li class="leading-relaxed">You are a Builder: You thrive in ambiguity. You don’t need a playbook handed to you; you want to write it. You are ready to set the standard for how Telnyx goes to market with partners.</li><li class="leading-relaxed">You are a Storyteller & Simplifier: Telnyx technology is complex; your messaging shouldn't be. You can distill technical capabilities into clear commercial value propositions that a partner sales rep can memorize and repeat.</li><li class="leading-relaxed">You are Data-Obsessed: You live in Salesforce and Excel/Sheets. You know exactly which partners are producing pipeline and which ones need activation.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bonus Points For</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Direct experience leveraging Global Systems Integrators (GSIs) and Technology Services Distributors (TSDs) to penetrate Enterprise accounts.</li><li class="leading-relaxed">Familiarity with the telecom, CPaaS, Voice API, or AI infrastructure landscape.</li><li class="leading-relaxed">Experience with PRM tools (PartnerStack, Salesforce communities) and Marketo.</li><li class="leading-relaxed">Design chops (Canva/Adobe) to make quick edits to keep campaigns moving fast.</li></ul>

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Customer Success Manager - Elite (Basketball)

Director, Customer Solutions and Implementation

Account Executive - APAC (South East Asian Language beneficial)

Customer Success Manager - APAC (South East Asian Language beneficial)

Account Executive - Scandinavian Speaker

Account Executive - Scandinavian Speaker

Account Executive - Italian Speaking

Account Executive - Eastern Europe Language Required

Account Executive - German Speaking

Job Details