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Hudl is seeking a Customer Success Manager to manage a portfolio of Japanese sports teams. The primary goal is to maximize customer benefit and ensure high ROI from subscriptions, with a focus on renewals. Responsibilities include developing strong customer relationships, providing product demonstrations and education, and engaging in commercial activities to achieve quarterly and yearly renewal targets, identifying upsell opportunities.

(Elite) Match Analysis Support Specialist

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">New</h1>At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of <a href="https://www.hudl.com/blog/newsweek-top-100-global-most-loved-workplaces-2023" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Newsweek's Top 100 Global Most Loved Workplaces</a>.We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.Ready to join us?<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Role</h2>We’re looking for a Customer Success Manager to look after a portfolio of sports teams in Japan, focusing on providing the maximum benefit to customers while ensuring the company a high ROI out of their subscriptions. The number one priority? Renewals for next season.In this role, you’ll:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.</li><li class="leading-relaxed">Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.</li><li class="leading-relaxed">Work toward goals. Throughout the year, CSMs aim to achieve quarterly and yearly renewal targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Location</h4>We’re looking to hire someone who can work from our Tokyo, Japan office, with a minimum of three days in the office per week.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Must-Haves</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent communicator. Presentation skills are key in this role.</li><li class="leading-relaxed">Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement.</li><li class="leading-relaxed">Proactive. You’re always on top of reaching out to clients, and you love going the extra mile to help a customer.</li><li class="leading-relaxed">Empathetic. You can step into the customer’s world, understanding their problems to provide better solutions.</li><li class="leading-relaxed">Organized. You have workflows and processes that help prioritize what’s most important.</li><li class="leading-relaxed">Delegator. You know what to take on yourself and what can be sent off to other areas within Hudl to best serve your customer.</li><li class="leading-relaxed">Bilingual. Fluent Japanese and business-level English are a must (any other languages are a plus).</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice-to-Haves</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Sports technology savvy. If you already understand our products and are able to effectively communicate their value to clients, that’s a plus.</li><li class="leading-relaxed">Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.</li><li class="leading-relaxed">Growth mindset. You’re not willing to settle for where you’re at.</li><li class="leading-relaxed">Previous sales experience. You’ve walked the walk.</li><li class="leading-relaxed">Salesforce (CRM) experience. You’re comfortable navigating Salesforce (or a similar CRM) to track activity, manage opportunities and follow sales processes.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation</h2>The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.Base Salary Range¥4,095,000 - ¥6,825,000 JPYOn-Target Earnings¥5,850,000 - ¥9,750,000 JPY<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Inclusion at Hudl</h2>Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.We offer resources to ensure our employees feel safe bringing their authentic selves to work, <a href="https://www.hudl.com/about-inclusion" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">including employee resource groups and communities</a>. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in <a href="https://www.hudl.com/blog/2024-inclusion-at-hudl-report" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">annual inclusion reports</a>.We also know imposter syndrome is real and the <a href="https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">confidence gap</a> can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Privacy Policy</h2><a href="https://www.hudl.com/jobs/hudl-applicant-and-candidate-privacy-policy" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Hudl Applicant and Candidate Privacy Policy</a>

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