Humanitarian Operations

Facilities Manager

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We are seeking a skilled and reliable Facilities Manager to join our growing team. The ideal candidate will have expertise in carpentry, painting, decorating, and a good understanding of basic plumbing and electrical work. You will be responsible for maintaining multiple office locations, so a valid driver's license is essential for traveling between sites.

Part-Time Legal/Finance Assistant

<p class="my-4 text-gray-700 leading-relaxed">We are seeking a skilled and reliable Facilities Manager to join our growing team. The ideal candidate will have expertise in carpentry, painting, decorating, and a good understanding of basic plumbing and electrical work. You will be responsible for maintaining multiple office locations, so a valid driver's license is essential for traveling between sites.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Perform general maintenance and repair work across various office locations.</li><li class="leading-relaxed">Carpentry tasks such as furniture assembly, door/window repairs, and other woodwork.</li><li class="leading-relaxed">Painting, decorating, and surface preparation to maintain building aesthetics.</li><li class="leading-relaxed">Basic plumbing tasks including fixing leaks, unblocking drains, and repairing fixtures.</li><li class="leading-relaxed">Handle minor electrical repairs such as replacing lights, switches, and inspecting wiring.</li><li class="leading-relaxed">Identify and address maintenance issues promptly.</li><li class="leading-relaxed">Ensure all work adheres to health and safety standards.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience as a Handyman or in a similar maintenance role.</li><li class="leading-relaxed">Strong carpentry, painting, and decorating skills.</li><li class="leading-relaxed">Basic knowledge of plumbing and electrical systems.</li><li class="leading-relaxed">Valid driver’s license (essential for traveling between office locations).</li><li class="leading-relaxed">Ability to work independently and manage time efficiently.</li><li class="leading-relaxed">Attention to detail, reliability, and a strong commitment to quality.</li><li class="leading-relaxed">Good problem-solving skills and a proactive attitude.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why Work With Us:</h2><p class="my-4 text-gray-700 leading-relaxed">We take pride in looking after our employees, offering a supportive and respectful work environment.</p><p class="my-4 text-gray-700 leading-relaxed">You'll have the opportunity to work across multiple office locations, providing variety in your day-to-day tasks.</p><p class="my-4 text-gray-700 leading-relaxed">Competitive pay and a team-oriented atmosphere where your contributions are valued.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About HOPE</h2><p class="my-4 text-gray-700 leading-relaxed">Humanitarian Operations (HOPE), was established in 2004 and is dedicated to eradicating educational inequality. Every child in the world should have equal opportunity to become numerate and have the ability to read and type, regardless of their background or nationality, and without prejudice.</p><p class="my-4 text-gray-700 leading-relaxed">This should be done using the latest entertainment technology, thus enabling each lesson to come to life and envelop children, globally for free for those who cannot contribute financially.</p><p class="my-4 text-gray-700 leading-relaxed">We are rapidly growing our team and we are looking for like-minded individuals to bring their skills to push our mission forward. We value teamwork, honesty, and flexibility in the workplace, and create an environment for everyone to flourish.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What is it like to work at HOPE?</h2><p class="my-4 text-gray-700 leading-relaxed">At Humanitarian Operations, we do things a little differently. We are done with corporate hierarchies and work in an agile, start-up, fashion. We celebrate everyone’s individuality and ideas as exactly what they are: valuable!</p><p class="my-4 text-gray-700 leading-relaxed">The work culture at HOPE is collaborative and relaxed. We encourage feedback and support each other to solve problems–always striving to be the best we can be. We are driven by a passion for quality and delivering outstanding products.</p>

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Position Overview:</h3><p class="my-4 text-gray-700 leading-relaxed">Due to phenomenal growth, we are seeking a Customer Support Specialists to join our team in Galway. The Customer Support Specialist will handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. We are looking for someone with exceptional written and verbal communication skills in English, and advanced to fluent level in Portuguese.</p><p class="my-4 text-gray-700 leading-relaxed">Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.</p><p class="my-4 text-gray-700 leading-relaxed">The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services</li><li class="leading-relaxed">Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.</li><li class="leading-relaxed">Diagnose and resolve technical and software issues involving internet connectivity, login problems and more</li><li class="leading-relaxed">Identify and escalate priority issues per Client specification - Redirecting problems to appropriate resource</li><li class="leading-relaxed">Accurately process and record call transactions using a computer and designated CRM software</li><li class="leading-relaxed">Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business, researching solutions using available resources.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Experience/Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience of phone-based Software Application/Technical Support or call centre experience supporting end users</li><li class="leading-relaxed">Exceptional written and verbal communication skills in English are required, and advanced to fluent level in Portuguese</li><li class="leading-relaxed">Working knowledge of Windows OS</li><li class="leading-relaxed">Proven problem-solving skills and technical aptitude</li><li class="leading-relaxed">Superb communication and customer handling skills</li><li class="leading-relaxed">Ability to think on your feet in a highly demanding and fast-moving environment</li></ul>

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