HYCU

Sales Operations Manager

Business Systems Operations Manager (Sales Operations)

Summer Internship - Product Marketing

Business Systems Operations Manager (Sales Ops)

Product Manager

Channel Account Manager, Federal

Product Marketing Manager

HYCU is a fast-growing leader in multi-cloud and SaaS data protection, offering data backup, recovery, migration, disaster recovery, and ransomware protection. The company is seeking a Sales Operations Manager to optimize Go-To-Market (GTM) operations and drive data-informed decisions across Sales, Marketing, and Customer Success. This hands-on role involves working with core GTM systems like Salesforce, Clari, Salesloft, and ZoomInfo to improve workflows, enforce data standards, support territory design, and build performance dashboards. The manager will be responsible for data management, reporting, forecasting, audits, territory and quota planning, process improvements, and supporting sales enablement tools and training.

Why Join HYCU?&nbsp;
HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The company's award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at <a rel="noopener noreferrer" href="https://www.hycu.com">www.hycu.com</a><a rel="noopener noreferrer" href="https://www.hycu.com./">.</a>&nbsp;
 
About the Role&nbsp;
We’re looking for a Sales Operations Manager who’s excited to optimize our Go-To-Market (GTM) operations and help drive data-informed decisions across Sales, Marketing, Customer Success, and more. This role is hands-on and high-impact perfect for someone who thrives in systems, loves solving problems with data, and wants to make a visible impact on revenue growth and operational efficiency.&nbsp;
 
You’ll report into the Sr. Director of Sales Operations and support core GTM systems such as Salesforce, Clari, Salesloft, ZoomInfo, and more. You'll work cross-functionally to improve workflows, enforce data standards, support territory design, and build dashboards that enable GTM performance and insight at scale.&nbsp;
 
Location:&nbsp;
<ul>
<li>Belgrade, Serbia (Hybrid Office)&nbsp;</li>
<li>Bangalore, India (Hybrid Office)</li>
</ul>
 
What You’ll Do:&nbsp;
 
Data Management &amp; Reporting&nbsp;
<ul>
<li>Build and maintain reporting and dashboards to provide visibility into pipeline health, sales activity, quota performance, and conversion trends, helping identify risks and opportunities.&nbsp;</li>
</ul>
<ul>
<li>Support the end-to-end forecasting process in partnership with Sales Leadership ensuring alignment on methodology, cadence, and forecast accuracy.&nbsp;</li>
</ul>
<ul>
<li>Conduct regular audits to ensure data accuracy, system integrity, and sales process compliance.&nbsp;</li>
</ul>
<ul>
<li>Support territory and quota planning, account segmentation, and rep assignments.&nbsp;</li>
</ul>
<ul>
<li>Drive process improvements around CRM hygiene and forecast data quality.&nbsp;</li>
</ul>
&nbsp;
Sales Process &amp; Enablement&nbsp;
<ul>
<li>Assist with lead and opportunity routing logic to ensure speed-to-lead and ownership clarity.&nbsp;</li>
</ul>
<ul>
<li>Help operationalize planning cycles and document process changes and best practices.&nbsp;</li>
</ul>
<ul>
<li>Support sales enablement by managing Sales Operations tools and partnering with Sales Leadership on training and enablement initiatives.&nbsp;</li>
</ul>
<ul>
<li>Assist with change management and training initiatives for new tools, features, and processes.&nbsp;</li>
</ul>
&nbsp;
Systems &amp; Tools Support&nbsp;
<ul>
<li>Support Salesforce administration (user setup, reports, dashboards, layouts, deduplication).&nbsp;</li>
</ul>
<ul>
<li>Assist in the optimization of core GTM tools: Clari, Salesloft, ZoomInfo, DealHub, etc.&nbsp;</li>
</ul>
 
What We’re Looking For:&nbsp;
<ul>
<li>Bachelor's degree required; Salesforce Admin Certification strongly preferred.&nbsp;</li>
</ul>
<ul>
<li>5+ years of experience in high-growth SaaS sales operations or GTM systems function.&nbsp;</li>
</ul>
<ul>
<li>Experience supporting large-scale GTM planning cycles (territories, quotas, segmentation).&nbsp;</li>
</ul>
<ul>
<li>Exposure to CPQ tools and revenue intelligence platforms like Clari.&nbsp;</li>
</ul>
<ul>
<li>Strong analytical skills with experience building dashboards in Salesforce and Excel&nbsp;</li>
</ul>
<ul>
<li>Detail-oriented, with a passion for operational excellence and scalable processes. </li>
<li>Comfortable in a high-growth, high-change environment and capable of balancing multiple projects simultaneously.</li>
</ul>
&nbsp;
Who We Are:&nbsp;&nbsp;
Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.&nbsp;&nbsp;&nbsp;&nbsp;
&nbsp;&nbsp;
The following is how we approach each Core Value:&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Authenticity – To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we’re going to do.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Grit – To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it’s staying late to help a colleague or customer or finding a better process and making sure it’s communicated cross-functionally. You just have to do it and love it…and never stop trying.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Empathy – We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don’t live in a constant state of empathy, if we don’t strive to truly put ourselves in another person’s shoes, we cannot truly serve the market.&nbsp;&nbsp;</li>
</ul>
&nbsp;&nbsp;
"We are at our best when we stay true to our Core Values."~ Simon Taylor, CEO&nbsp;&nbsp;
&nbsp;&nbsp;
What We Offer:&nbsp;
Come work for one of CRN’s “<a rel="noopener noreferrer" href="https://www.hycu.com/company/newsroom/press-release/hycu-r-earns-spot-on-crns-cloud-100-list-for-2025">Cloud 100 Companies for 2025</a>”. At HYCU you’ll have the opportunity to build your career with a “Visionary” B2B SaaS company from <a rel="noopener noreferrer" href="https://www.hycu.com/news/hycu-named-visionary-2024-gartner-magic-quadrant-enterprise-backup-and-recovery-software">Gartner’s Magic Quadrant for Enterprise BackUp</a>. HYCU provides an excellent benefits package including Medical insurance, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.&nbsp;

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Warner Bros. Discovery is a global media and entertainment company offering a comprehensive portfolio of content across television, film, streaming, and gaming. The Content Systems Engineering team builds applications and services for the company's content supply chain, supporting thousands of internal users. This role is for a full-stack developer in Bangalore, comfortable with building, implementing, and consuming RESTful APIs, working with Java and Node.js services, and transitioning monolithic applications to micro-front-ends. The team seeks a hands-on GenAI Engineer to design and implement AI-powered prototypes across the media supply chain, focusing on machine learning solutions for content and ad platforms.

Staff Software Engineer- Full stack developer (Media Supply Chain Team)

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Welcome to Warner Bros. Discovery… the stuff dreams are made of.</h1><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We Are…</h2>When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Warner Bros. Discovery:</h2>Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines Warner Media’s premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.For more information, please visit www.wbd.com<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Meet Our Team:</h2>The Content Systems Engineering team builds the applications and services that power Warner Bros Discovery’s content supply chain. Our applications cover the entire breadth of the media supply chain, from idea to distribution. We have a robust global community of thousands of internal Warner Bros Discovery users who rely on our apps every day to get television produced, on the air, and onto Discovery+.We’re looking for a developer who can be an integral part of our new development team in Warner Bros Discovery’s Bangalore office. We need a full stack developer who’s comfortable building, implementing, and consuming RESTful APIs for enterprise solutions. Our current service tier is a blend of Java and Node.js services. We’re transitioning our older, monolithic Dojo-based SPA to a micro-front-end featuring reusable components and loosely-coupled micro-apps. As a full-stack developer you’d be working alongside our current development team that features other full-stack developers along with some specialists dedicated to either front-end or back-end layers. No need to be an expert in everything, but we need you to be comfortable in your skills in each layer to contribute to it. Requirements and designs don’t deliver set in stone, so we would like you to be able to think on your feet and fill in the blanks when necessary.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Roles & Responsibilities:</h2>We are seeking a hands-on GenAI Engineer to join our team and lead the design and implementation of Generative AI-powered prototypes across Media supply chain.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The role will focus on building out machine learning solutions for WBD’s content and Ad platform. Primary focus will be on unlocking machine learning opportunities in media supply chain, captioning services, ad conditioning, metadata extraction and building foundational machine learning training and inference pipelines at scale.</li><li class="leading-relaxed">You will lead by example and define the best practices, will set high standards for the entire team and for the rest of the organization. You have a successful track record for ambitious projects across cross-functional teams. You are passionate and results oriented. You strive for technical excellence and are very hands-on. Your co-workers love working with you.</li><li class="leading-relaxed">Build cutting-edge capabilities utilizing machine learning and data science (e.g., large language models, computer vision models, advanced ad & content targeting, etc.)</li><li class="leading-relaxed">Lead design and development of machine learning systems.</li><li class="leading-relaxed">Design and implement prompt-based applications using LLMs (e.g., OpenAI, Claude, Mistral).</li><li class="leading-relaxed">Build pipelines for RAG (Retrieval-Augmented Generation) using tools like LangChain, LlamaIndex, or Haystack.</li><li class="leading-relaxed">Integrate LLMs with external APIs, structured databases, and unstructured content (PDFs, contracts, metadata).</li><li class="leading-relaxed">Use embedding models and vector stores (e.g., Pinecone, Weaviate, FAISS) for semantic search.</li><li class="leading-relaxed">Develop reusable modules for key initiatives like Cairo, Rights Summarization, Deal Assist, and Contract QA automation.</li><li class="leading-relaxed">Collaborate with TPMs, domain SMEs, and software engineers to define and implement POCs.</li><li class="leading-relaxed">Monitor and evaluate GenAI system outputs for factual accuracy and hallucination risk.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What to Bring:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">9-13 years of experience designing, building AI/ML or GenAI projects.</li><li class="leading-relaxed">Strong programming skills in Python, Java, or Golang.</li><li class="leading-relaxed">Good understanding of Distributed systems, design and architecture.</li><li class="leading-relaxed">Familiarity with LLM APIs (e.g., OpenAI, Anthropic, Cohere, HuggingFace Transformers).</li><li class="leading-relaxed">Proficiency in operating machine learning solutions at scale, covering the end-to-end ML workflow.</li><li class="leading-relaxed">Experience with Deep Learning, NLP, LLMs, Reinforcement Learning, Causal Inference. good knowledge of ML tools and frameworks (TensorFlow, Keras, pyTorch, scikit-learn, Spark,...).</li><li class="leading-relaxed">Exposure to RAG (Retrieval-Augmented Generation), vector databases (e.g., FAISS, Pinecone, Weaviate), and embedding techniques.</li><li class="leading-relaxed">Experience with GenAI frameworks like LangChain, LlamaIndex, or PromptLayer.</li><li class="leading-relaxed">Familiarity with real-world ML systems (configuration, data collection, data verification, feature extraction, resource and process management, analytics, training, serving, validation, experimentation, monitoring).</li><li class="leading-relaxed">Experience with offline experimentation and A/B testing.</li><li class="leading-relaxed">Understanding of batch and streaming data processing techniques.</li><li class="leading-relaxed">Knowledge of AWS or similar cloud platforms.</li><li class="leading-relaxed">Deep understanding of media supply chain workflows—including content ingestion, metadata, rights, and distribution.</li><li class="leading-relaxed">Masters/ Bachelors in Computer Science or related discipline.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We Offer:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A Great Place to work</li><li class="leading-relaxed">Equal opportunity employer</li><li class="leading-relaxed">Fast track growth opportunities</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How We Get Things Done…</h2>This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Championing Inclusion at WBD</h2>Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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