HYCU

Customer Success Engineer

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As a Customer Success Engineer at HYCU, you will be responsible for protecting and growing SaaS and enterprise cloud customers. You will help Public Cloud and Enterprise administrators simplify and streamline their data protection stack. This involves identifying solutions for smooth implementation, sharing best practices, and increasing platform effectiveness. You will advocate for customers, build coalition support, demonstrate HYCU's value, drive consumption, and apply technical acumen for successful deployments, ensuring customer needs are met and promoting loyalty and on-time renewal.

Generative AI Architect

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Join HYCU?</h3><p class="my-4 text-gray-700 leading-relaxed">HYCU is the fastest-growing leader in the multi-cloud data protection as a service industry. By bringing true SaaS-based data backup and recovery to both on-premises and cloud-native environments, the company provides unparalleled data protection, migration, disaster recovery and ransomware protection to thousands of companies worldwide. As an award-winning and recognized visionary in the industry, HYCU solutions eliminate complexity, risk and the high cost of legacy- based solutions, providing data protection simplicity to make the world safer. With an industry- leading NPS score of 91, customers experience frictionless, cost-effective data protection, anywhere, everywhere. HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at <a href="http://www.hycu.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.hycu.com</a></p><p class="my-4 text-gray-700 leading-relaxed">.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Overview</h3><p class="my-4 text-gray-700 leading-relaxed">As a Customer Success Engineer (CSE), you will be responsible for protecting and growing our SaaS and enterprise cloud customers. You will help Public Cloud and Enterprise administrators dramatically simplify and streamline their entire data protection stack. Identifying solutions to make implementation smooth and efficient, as well as sharing best practices that ease adoption and increase the effectiveness of our platform, are all a part of a typical day for our CSEs.</p><p class="my-4 text-gray-700 leading-relaxed">The successful candidate enjoys helping customers overcome challenges and achieve their business outcomes. You must be able to cover Central-West time zones. You must be able to think critically to solve difficult technical problems and provide solutions that may not be apparent. The CSE must possess a deep understanding of multi-clouds and data protection and be able to communicate clearly and effectively.</p><p class="my-4 text-gray-700 leading-relaxed">Location: *This role will cover Central & West regions</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Chicago, IL (Hybrid; 3 days onsite/2 days remote)</li><li class="leading-relaxed">Boston, MA (Hybrid; 3 days onsite/2 days remote)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be a customer advocate: foster trust, transparency, and confidence with customers</li><li class="leading-relaxed">Build coalition support (IT and business) with customers</li><li class="leading-relaxed">Demonstrate a clear, detailed understanding of the customer’s technology and business challenges and goals</li><li class="leading-relaxed">Value creator: Identify and articulate HYCU value through demonstrations of customer centricity and examples and help build case studies with these outcomes</li><li class="leading-relaxed">Consumption: Analyze what customers are using versus needs while driving greater consumption of HYCU solution and increase customer value</li><li class="leading-relaxed">Technical acumen: Apply customer needs, technical knowledge, product knowledge and deliver best technical value/architecture and successful deployments</li><li class="leading-relaxed">Leverage social, phone, digital, chat to effectively reach and engage customers</li><li class="leading-relaxed">Learning ability: Maintain technical skills and knowledge per market trends and collaborate with technical community</li><li class="leading-relaxed">Make sure customer needs are met with constant and close collaboration with product management, engineering, and account management teams</li><li class="leading-relaxed">Help drive product adoption, promote customer loyalty and on-time renewal</li><li class="leading-relaxed">Measure customer knowledge on cloud/data protection/SaaS and help deliver enablement through partners</li><li class="leading-relaxed">Meet and exceed target for GRR and net recurring revenue by creating opportunities with customers through trusted advisor/advocacy</li><li class="leading-relaxed">Be a Subject Matter Expert (SME) on HYCU products (enterprise and public cloud solutions)</li><li class="leading-relaxed">Focus on the following KPIs: ensuring the customer is leveraging the solution they invested in</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We’re Looking For:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s Degree in Computer Science or Equivalent with 5+ years in technical architecture, consulting/engagement, implementation and design or technical support</li><li class="leading-relaxed">4+ years of successful experience in SaaS/IT infrastructure/data protection in enterprise and public cloud, preferably with medium-large customers</li><li class="leading-relaxed">Public cloud certifications are a plus (Azure/AWS/GCP)</li><li class="leading-relaxed">Prior experience in solution architecture and/or solution design or strategic consulting</li><li class="leading-relaxed">In-depth knowledge of Hybrid Cloud environment with IaaS and SaaS environment Knowledge of at least one or more public clouds</li><li class="leading-relaxed">Be customer obsessed and be the voice of customer through customer advocacy and work with internal teams to remove any blockers</li><li class="leading-relaxed">Clear and effective communicator. Able to quickly grasp and explain technological and business concepts</li><li class="leading-relaxed">Creative problem-solver and strategic thinker</li><li class="leading-relaxed">Ability to work cross-functionally and converse with all levels of management</li><li class="leading-relaxed">Possess a growth mindset, has a positive outlook, determined to make the customer a successful one</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">It’s Great if You Have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">B2B SaaS experience</li><li class="leading-relaxed">Experience within data protection, cloud-native, security, data storage industries</li><li class="leading-relaxed">Drive to build with fast-growing SaaS company</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Attributes of a Successful HYCUer:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strategic thinker who thinks outside the box</li><li class="leading-relaxed">Takes responsibility and ownership for driving successful outcomes</li><li class="leading-relaxed">Team collaborator who can inspire and motivate others</li><li class="leading-relaxed">Hands-on and builders' mentality with an entrepreneurial mindset</li><li class="leading-relaxed">Intellectual curiosity, always open for continuous learning</li><li class="leading-relaxed">Results-driven with a winning attitude</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who We Are:</h3><p class="my-4 text-gray-700 leading-relaxed">Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.</p><p class="my-4 text-gray-700 leading-relaxed">The following is how we approach each Core Value:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Authenticity – To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we’re going to do.</li><li class="leading-relaxed">Grit – To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it’s staying late to help a colleague or customer or finding a better process and making sure it’s communicated cross-functionally. You just have to do it and love it…and never stop trying.</li><li class="leading-relaxed">Empathy – We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don’t live in a constant state of empathy, if we don’t strive to truly put ourselves in another person’s shoes, we cannot truly serve the market.</li></ul><p class="my-4 text-gray-700 leading-relaxed">"We are at our best when we stay true to our Core Values."</p><p class="my-4 text-gray-700 leading-relaxed">~ Simon Taylor, CEO</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We Offer:</h3><p class="my-4 text-gray-700 leading-relaxed">Come work for one of CRN’s "<a href="https://www.hycu.com/company/newsroom/press-release/hycur-earns-place-crns-cloud-100-list-2026" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Cloud 100 Companies for 2026</a></p><p class="my-4 text-gray-700 leading-relaxed">”. At HYCU you’ll have the opportunity to build your career with a “Visionary” B2B SaaS company from <a href="https://www.hycu.com/company/newsroom/press-release/hycur-positioned-visionary-2025-gartnerr-magic-quadranttm-backup-and" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Gartner’s Magic Quadrant for Enterprise BackUp</a></p><p class="my-4 text-gray-700 leading-relaxed">. HYCU provides an excellent benefits package including Medical, Dental, Vision, Life Insurance, 401K match, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Pay Transparency</h3><p class="my-4 text-gray-700 leading-relaxed">The anticipated cash compensation range for this position is $125,000 - $160,000 annually. The cash compensation package includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HYCU's bonus plan for eligible roles. In addition to cash compensation, all roles are eligible to participate in HYCU’s equity plan and benefits program. Individual compensation packages are determined by a combination of factors unique to each candidate, including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for the position across all US locations. Actual compensation may deviate from this range based on experience, skills and qualifications.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Equal Opportunity Employer</h3><p class="my-4 text-gray-700 leading-relaxed">HYCU is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, religious creed, national origin, ancestry, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.</p><p class="my-4 text-gray-700 leading-relaxed">Apply for This Job</p>

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Mattel Inc

Asset Protection Associate (Part-Time)

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The Asset Protection Associate at American Girl Retail Flagship Chicago is responsible for maintaining a safe environment for customers and employees and safeguarding company assets. This role requires multitasking, outstanding communication, compassion, and professionalism. Key responsibilities include monitoring safety, managing customer traffic, providing customer service, preventing asset loss through surveillance and checks, and serving as a safety mentor.

American Girl Salon Stylist (Reg. 30 Hour Benefitted)

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American Girl Asset Protection Associate (Part-Time)

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(Associate) Key Account Manager – Fandom & Collectibles

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Company Description</h3><p class="my-4 text-gray-700 leading-relaxed"><strong>CREATIVITY IS OUR SUPERPOWER.</strong> It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>The Team:</strong> The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Description</h3><p class="my-4 text-gray-700 leading-relaxed"><strong>The Opportunity:</strong> The Asset Protection Associate is located at the AG Retail Flagship Chicago location and reports directly to the Retail Asset Protection Manager. This position is responsible for maintaining a safe environment for American Girl customers and employees, as well as safeguarding company assets. The individual we seek must be able to multi-task, have outstanding communication skills, and exhibit a high level of compassion and understanding while maintaining a professional detachment.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>What Your Impact Will Be:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Maintain safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.</li><li class="leading-relaxed">Provide external and internal customer service in a positive, friendly, and professional business manner and the skill set to diffuse escalated situations.</li><li class="leading-relaxed">Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining to retail security.</li><li class="leading-relaxed">Serve as a safety mentor for store employees, lead by example.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><p class="my-4 text-gray-700 leading-relaxed"><strong>What We’re Looking For:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Must be available to work evening, weekend, and holiday shifts.</li><li class="leading-relaxed">One to two years of loss prevention, law enforcement, criminal justice, military, or security experience, preferred.</li><li class="leading-relaxed">State specific license, if applicable.</li><li class="leading-relaxed">Working knowledge of Microsoft Word, Excel, and Outlook Software programs, preferred.</li><li class="leading-relaxed">Demonstrated ability working with a broad and diverse work force and customer base, including working with children, preferred.</li></ul><p class="my-4 text-gray-700 leading-relaxed">*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.*</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Additional Information</h3><p class="my-4 text-gray-700 leading-relaxed">Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join <a href="https://join.smartrecruiters.com/MattelInc/7ba8af16-f677-49d8-8d6c-5790da28d7d9-mattelconnect" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Mattel's Talent Community</a> and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so <a href="https://jobs.mattel.com/talent-community" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here!</a></p><p class="my-4 text-gray-700 leading-relaxed"><strong>How We Work:</strong></p><p class="my-4 text-gray-700 leading-relaxed">American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>We collaborate:</strong> Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.</li><li class="leading-relaxed"><strong>We innovate:</strong> At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.</li><li class="leading-relaxed"><strong>We execute:</strong> We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Who We Are:</strong></p><p class="my-4 text-gray-700 leading-relaxed">American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, <a href="https://www.mattel.com/en-us" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.mattel.com</a>), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.</p><p class="my-4 text-gray-700 leading-relaxed">Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.</p><p class="my-4 text-gray-700 leading-relaxed">Visit us at <a href="https://jobs.mattel.com/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://jobs.mattel.com/</a> and <a href="http://www.instagram.com/MattelCareers/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.instagram.com/MattelCareers</a>.</p><p class="my-4 text-gray-700 leading-relaxed">Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.</p><p class="my-4 text-gray-700 leading-relaxed">Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.</p><p class="my-4 text-gray-700 leading-relaxed">Videos to watch:</p><p class="my-4 text-gray-700 leading-relaxed"><a href="https://youtu.be/gWyvtJNrMno" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">The Culture at Mattel</a></p><p class="my-4 text-gray-700 leading-relaxed"><a href="https://corporate.mattel.com/philanthropy" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Corporate Philanthropy</a></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

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Programming Patterns

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