ideogram

Community & Customer Success Manager

Executive Assistant

Founding Product Manager

Brand Designer

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Ideogram is seeking a Community & Customer Success Manager to build and nurture its rapidly growing global community of creatives, AI enthusiasts, and early adopters. This role involves acting as the voice of the customer, translating community feedback into actionable insights for product teams, and developing a world-class support and community ecosystem. The manager will also define the future of customer experience at Ideogram, leveraging AI and automation to streamline workflows, scale operations, and deliver proactive, delightful support that anticipates user needs.

Machine Learning Researcher

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Ideogram</h2>Ideogram’s mission is to make world-class design accessible to everyone, multiplying human creativity. We build proprietary generative media models and AI native creative workflows, tackling unsolved challenges in graphic design. Our team includes builders with a track record of technology breakthroughs including early research in Diffusion Models, Google’s Imagen, and Imagen Video. We care about design, taste, and craft as much as research and engineering – shipping experiences that creatives actually love.We’ve raised nearly $100M, led by Andreessen Horowitz and Index Ventures. Headquartered in Toronto with a growing team in NYC, we're scaling fast, aiming to triple over the next year. We're a flat team with a culture of high ownership, collaboration, and mentorship.Explore <a href="https://ideogram.ai/features/3.0" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Ideogram 3.0</a>, <a href="https://ideogram.ai/features/canvas" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Canvas</a>, and <a href="https://ideogram.ai/features/character" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Character</a> blog posts, and try Ideogram at <a href="http://ideogram.ai/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">ideogram.ai</a>.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Opportunity</h2>Ideogram is home to a rapidly growing global community of creatives, AI enthusiasts, artists, and early adopters of generative media. This includes a vibrant base of beta testers and deeply loyal customers who love giving us feedback and shaping the future of the product.We’re looking for a Community & Customer Success Manager to become both the voice of the customer and the architect of a world-class support and community ecosystem. In this role, you'll build meaningful relationships with users, surface insights to product teams, and empower the community to create, learn, and thrive.You will also help define the future of customer experience at Ideogram, using AI and automation to streamline workflows, scale operations, and deliver proactive, delightful support that anticipates user needs.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Mission</h2>Community Management & Engagement (~40%)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Grow and nurture a thriving community across Discord and social channels through educational programming like creator spotlights, tutorials, events, and AMAs.</li><li class="leading-relaxed">Design rituals, systems, and social architecture that keep the community connected, supported, and valued, while identifying and supporting community champions, moderators, and ambassadors.</li><li class="leading-relaxed">Oversee affiliate and creative partner programs to boost customer acquisition and engagement.</li></ul>Voice of the Customer & Insights (~25%)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as the bridge between users and the product team, translating community feedback into actionable insights.</li><li class="leading-relaxed">Build AI-powered systems to collect, analyze, and synthesize feedback at scale.</li><li class="leading-relaxed">Collaborate with Product and Engineering to inform roadmaps and feature development.</li></ul>Customer Support, CX Operations & AI Automation (~20%)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deliver empathetic, timely support across all channels with a strong focus on human connection and understanding, spotting issues early and acting fast to ensure users feel genuinely guided, supported, and empowered.</li><li class="leading-relaxed">Build Al-powered systems, macros, and tools to automate repetitive tasks, reduce manual triage, and develop scalable support strategies that blend human expertise with intelligent automation.</li><li class="leading-relaxed">Create and maintain help centre content, troubleshooting guides, docs, and support resources that meet users where they are.</li></ul>Education, Content & Community Storytelling (~15%)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner cross-functionally to create educational resources, tutorials, and best practices that elevate users' creative output.</li><li class="leading-relaxed">Celebrate and amplify community creations, workflows, and stories.</li><li class="leading-relaxed">Develop a consistent content cadence that keeps users inspired, informed, and confident exploring new features.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We're Looking For</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer-Obsessed Relationship Builder: You prioritize trust, empathy, clarity, and responsiveness. You love elevating user voices and helping creatives succeed.</li><li class="leading-relaxed">Strategic, Forward-Looking Problem Solver: You anticipate issues before they appear, think in systems, and naturally identify smarter, faster, more elegant ways to solve problems.</li><li class="leading-relaxed">AI-Savvy & Automation-Driven: You are excited to use AI to automate support operations, cluster and analyze user feedback, predict customer needs, build scalable workflows, streamline community management, and proactively improve user experience. You approach AI as a toolkit that elevates human connection, not replaces it.</li><li class="leading-relaxed">Creative & Curious: You love experimenting with new tools, learning from the community, and sharing insights that help others grow.</li><li class="leading-relaxed">Operationally Excellent: You bring consistency and structure, build strong processes, and aren't afraid to roll up your sleeves to execute.</li><li class="leading-relaxed">Communication & Storytelling Strength: You communicate clearly, turn complex ideas into approachable narratives, and help users feel empowered and informed.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Bonus</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience building AI-powered customer support systems or automation workflows.</li><li class="leading-relaxed">Background in design, creative tools, content creation, or online learning.</li><li class="leading-relaxed">Experience supporting early-stage, high-growth SaaS or creative tech communities.</li><li class="leading-relaxed">Familiarity with Discord community dynamics, moderation frameworks, or ambassador programs.</li><li class="leading-relaxed">Experience with beta programs or structured user research.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Culture</h2>We’re a team of exceptionally talented, curious builders who love solving tough problems and turning bold ideas into reality. We move fast, collaborate deeply, and operate without unnecessary hierarchy, because we believe the best ideas can come from anyone.Everyone at Ideogram rolls up their sleeves to make our products and our customers successful. We thrive on curiosity, creativity, and shared ownership. We believe that small, dedicated teams working together with trust and purpose can move faster, think bigger, and create amazing things.Ideogram is committed to welcoming everyone — regardless of gender identity, orientation, or expression. Our mission is to create belonging and remove barriers so everyone can create boldly.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We Offer</h2>💸Competitive compensation and equity designed to recognize the value and impact of your contributions to Ideogram’s success.🌴 4 weeks of vacation to recharge and explore.🩺 Comprehensive health, vision, and dental coverage starting on day one.💰 RRSP/401(k) with employer match up to 4% to invest in your future from the moment you join.💻 Top-of-the-line tools and tech to fuel your creativity and productivity.📍 Toronto HQ perks: Steps from Union Station and the PATH, with team lunches every Tuesday and dinners every Thursday.🔍 Autonomy to explore and experiment — whether you’re testing new ideas, running large-scale experiments, or diving into research, you’ll have access to compute/resources you need when there’s a clear business or creative use case. We encourage curiosity and bold thinking.🌱 A culture of learning and growth, where curiosity is encouraged and mentorship is part of the journey.🏡 Fully remote flexibility across North America, with regular in-person team meetups and collaboration opportunities.

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Born creates AI friends, with over 15 million users and rapidly growing products like Pengu, the biggest AI character app in the US. This role involves backend and LLM engineering to develop AI characters that remember conversations, understand context, and react to real-world events. As an early engineer, you'll have significant ownership and impact, shipping to millions of users from day one.

SLAY, founded in December 2022, has swiftly made its mark in the mobile world. The company developed 5 apps and games that reached the #1 spot in the App Store across 3 continents.Backed by some of the world's most esteemed investors, including Accel, Kevin Weil, Riccardo Zacconi, Scott Belsky, and Ilkka Paananen, SLAY is rapidly growing and reaching millions of users.

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At Born, we create AI friends. Friends that enter your life at the right moment. Friends that last for a lifetime, always there for you whenever you need them most. Because everyone deserves a great friend. We now have over 15 million users and are rapidly growing across our products.Since launching in 2022, we have released five apps, each reaching the top of the App Store worldwide. Our flagship AI friend is Pengu. Pengu is an IP-based AI character that lives between you and your real friends — you can raise it together, play games, chat, and watch it live its own life. Pengu has become the biggest AI character app with its own IP in the US. We have also launched a new AI social product in stealth that is already seeing outstanding adoption.We are backed by world-class investors, including Accel, Kevin Weil, Riccardo Zacconi, Scott Belsky, and Ilkka Paananen, and we have raised $25M to date.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Tasks</h2>You’ll work on a mix of backend and LLM engineering to bring our characters to life: remembering past conversations, understanding context, and reacting to time, trends, and what’s happening in the world.As one of our first engineers, you’ll ship to millions of users from day one and have ownership across the stack.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Philosophy:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A-Players Only: We’re building a team of top-tier talent. A-players hire A-players. We’d rather invest in one exceptional person with an above-market salary they’re thrilled about than settle for multiple B-players at standard rates.</li><li class="leading-relaxed">Drive: You’re relentless and motivated to do whatever it takes to succeed. You might have something to prove, a fire in your belly, or a mind that works differently. Work isn’t just a job, it’s a core part of who you are and how you find purpose.</li><li class="leading-relaxed">Flat Structure: Flat company org. Titles reflect scope. No political promotion games.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum 3 years of experience.</li><li class="leading-relaxed">Having product sense is great.</li><li class="leading-relaxed">Bachelors' degree in Computer Science, or equivalent experience building software.</li><li class="leading-relaxed">Experience writing code to integrate models into production environments.</li><li class="leading-relaxed">Experience translating current, relevant AI research into production systems.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Compensation and Stock Options: Competitive compensation and equity options.</li><li class="leading-relaxed">Your move, our support: Generous relocation bonus included.</li><li class="leading-relaxed">Openness: Flexible hybrid work environment.</li><li class="leading-relaxed">Prime Berlin Office: Our Berlin Mitte office boasts state-of-the-art amenities, including Apple Studio Displays and Herman Miller chairs.</li><li class="leading-relaxed">Full Commute Reimbursement: We cover 100% of your commuting costs.</li><li class="leading-relaxed">Gym Membership: Stay fit and healthy on us.</li><li class="leading-relaxed">Visa Sponsorship & Assistance: We support your visa process and guide you through all the paperwork.</li><li class="leading-relaxed">Supportive team: A team that values passion, openness, and having your back.</li><li class="leading-relaxed">Regular offsite gatherings: To celebrate wins, and build connections.</li></ul>

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