Unlocking the Power of the Genome &nbsp;

Illumina


Staff Program Manager, Software

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As a Staff Program Manager, Software, you will lead and coordinate the development of Research Use Only (RUO) and In Vitro Diagnostic (IVD) Software Products. You will manage complex projects, ensuring timely and budget-conscious completion. You will develop project plans, manage resources, and collaborate with teams to define requirements and address risks. You will also monitor project progress and ensure compliance with relevant regulatory standards. The role involves optimizing project management processes and staying updated with industry trends, including agile software development and cloud computing.

What if the work you did every day could impact the lives of people you know? Or all of humanity?
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At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
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Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
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Position Summary: 

We are seeking a highly skilled and experienced Staff Program Manager to lead and coordinate the development of Research Use Only (RUO) and In Vitro Diagnostic (IVD) Software Products. The successful candidate will be responsible for managing complex projects, ensuring their successful delivery, and collaborating with cross-functional teams to drive innovation in the field of Genomic Analysis. This role offers the unique opportunity to lead a core team in the development of interpretation and analytics products in both the cloud and in the lab (on device).&nbsp; You will interface with other technology teams and senior leadership to establish scope, schedule, and cost as well as communicating status, issues and risks.&nbsp;

Responsibilities: 
<ul><li>Lead a cross-functional leadership team (a.k.a. Core Team) in successfully delivering program commitments.</li><li>Lead and manage the planning, execution, and delivery of complex RUO and IVD Software Products so they are completed on time, within scope and within budget.</li><li>Develop comprehensive project plans, timelines, resource management and budgets.</li><li>Collaborate with software development teams to define project requirements and deliverables.</li><li>Identify potential risks and issues. Develop and implement effective mitigation strategies. Proactively address challenges to maintain compliance and product quality.</li><li>Foster effective communication and collaboration among team members and stakeholders.</li><li>Monitor project progress and report on key performance indicators.</li><li>Ensure that all IVD software development activities comply with relevant regulatory standards as well as all RUO software development activities comply with the industry standards.</li><li>Stay up to date with industry trends and emerging technologies, including agile software development and cloud computing.</li><li>Organize software development activities involving Agile/Scrum methodologies at the team level and a phase-gate lifecycle approach at the enterprise level.</li><li>Continuously define and optimize software project management and development processes, methodologies, and tools to improve organizational efficiency and effectiveness.</li><li>Determine resource needs for each project to ensure efficient project execution</li></ul>

Requirements: 
<ul><li>8 or more years of experience leading complex software product development projects.</li><li>4 or more years of experience leading software product development in an ISO 13485 regulated environment.</li><li>Experience leading core teams.</li><li>Experience with Scaled Agile Framework and/or quarterly planning processes.</li><li>Familiarity with Jira for SW program management</li><li>In depth knowledge in product development processes with experience following traditional project management methodologies as well as agile software development methodologies. (i.e. phase gate, waterfall etc.).</li><li>Able to communicate effectively and able to present with confidence, clarity, and focus across all levels of the organization including senior leadership.</li><li>Demonstrated business judgement navigating complex program challenges to deliver enterprise-scale software successfully according to contract.</li><li>Demonstrated success championing and delivering improvements to the software development and program management processes of a growing organization.</li></ul>

Preferred Skills &amp; Experience:
<ul><li>Familiar with Medical Device Manufacturing and Design Controls for the development of medical devices such as 21CFR820, ISO 13485, and ISO 14971.</li><li>Business training such as an MBA degree, business certificate, or equivalent</li><li>Experience in the genomics industry is highly preferred</li><li>Software development/programming experience.</li><li>Experience integrating deliverables spanning host software, web/cloud, embedded software, and hardware deliveries</li><li>Preferred Certifications: PMI PMP, Scrum Master, Scrum Product Owner, SAFe Program Consultant (SPC)</li></ul>

Experience/Education: 
<ul><li>Typically requires a minimum of 8 years of related experience with a Bachelor’s degree in Computer Science, Math, Engineering, Science, or a related technical discipline; or 6 years and a Master’s degree or better.</li></ul>

#LI-HYBRID
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The estimated base salary range for the Staff Program Manager, Software role based in the United States of America is: $126,800 - $190,200. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.
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We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

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Enverus is seeking an Application Support Analyst to join their Customer Support team. This hybrid role involves providing front-line support for software applications via phone, email, and virtual screen share. Responsibilities include troubleshooting and diagnosing software issues, answering client calls and emails, maintaining organized records of customer requests, and educating customers on product value. The analyst will build rapport, drive customer satisfaction, maintain product knowledge, and follow department processes. They will also collaborate with team members, share knowledge, escalate product issues with proper documentation, and provide updates on outstanding customer inquiries. Day-to-day activities include troubleshooting technical issues, managing open cases, and assisting with product navigation and training.

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<h3>Description</h3>
<div style="line-height: 11.9pt;">Application Support Analyst</div><div style="line-height: 11.9pt;">Why YOU want this position&nbsp;</div><div style="line-height: 11.9pt;"></div><div style="line-height: 11.9pt;">Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.&nbsp;</div><div style="line-height: 11.9pt;">&nbsp;</div><div style="line-height: 11.9pt;">We are currently seeking an Application Support Analyst to join our Customer Support team. 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helvetica;font-size: 10.0pt;">Escalate product issues, thoroughly document relevant information to facilitate resolution, and anticipate follow-up questions and next steps.&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product.&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Provide updates to customers on outstanding issues that have yet to be resolved.&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Day-to-Day Activities&nbsp;</li><ul style="margin-top: 0.0in;"><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Answer client calls and proactively call clients for troubleshooting&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Respond to email and web form inquiries.&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Troubleshoot technical issues.&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Manage open cases.&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Review and update escalated issues.&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Collaborate with team members via chat rooms, emails, and phone calls.&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Help customers log in, general application navigation, and product training.&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Read product release updates.&nbsp;</li></ul></ul><div style="line-height: 11.9pt;">&nbsp;</div><div style="line-height: 11.9pt;"> &nbsp;</div><div style="line-height: 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helvetica;font-size: 10.0pt;">High level of self-awareness and self-regulation.&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Experience in application support roles or similar client-facing roles preferred.&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Bachelor's degree&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Advanced experience with Microsoft Excel&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Industry experience or an industry degree is a plus.&nbsp;</li><li style="color: black;margin-left: 0.0in;font-family: helvetica;font-size: 10.0pt;">Flexibility – this position is a day-schedule role, but during onboarding/training some overnight work will be required.&nbsp;</li></ul>

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