In The Pocket

Product & Design Lead

Intern

Data Engineer

C# Engineer (.NET)

Digital Transformation Consultant

Design Engineer

Back-end Engineer (Node.js)

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As a Product & Design Lead at In The Pocket, you will oversee all product and design activities within your tribe. Your responsibilities include leading a community of Product & Design professionals, delivering outstanding product leadership, and shaping the tribe's long-term mission and talent strategy. You will be responsible for fostering a culture of sharing and continuous improvement, ensuring the team is equipped with the right mentorship and tools, providing strategic guidance to clients, and driving strategic initiatives within the company. You'll need to build and maintain strong relationships with key clients to grow trust and uncover new opportunities. In short, you would combine product leadership with people management skills to succeed in your role.

C# DEVELOPER

<div>Product &amp; Design Lead <a href="https://www.inthepocket.com/">In The Pocket</a> is a leading European Digital Product Studio. We are a complete delivery organisation that defines, designs &amp; ships digital strategies, products and platforms. We’re a <a href="https://www.inthepocket.com/careers/life-at-itp">lively bunch</a> that’s up for any challenge: global cloud-based platforms, large audience apps, AI agents, medical devices, banking software, and much, much more. As long as it lives and breathes digital. In The Pocket is organized in Tribes, typically consisting of about 6-8 product teams of ±10 people. Tribes are managed by a cross-functional leadership team consisting of a Tribe Lead, an Engineering Lead and a Product &amp; Design Lead. Together, these 3 people are responsible for realizing In The Pocket’s mission towards their clients and people. What will you do? As a Product &amp; Design Lead, you oversee all product &amp; design activities within your tribe. You combine product leadership with people management skills to succeed in your role. Your key responsibilities include: Lead a thriving community of Product &amp; Design professionals <ul> <li>Lead all Product Managers and Product Designers within the tribe (±15 people).</li> <li>Establish coaching practices to foster a culture of sharing, feedback and continuous improvement.</li> <li>Ensure the team is equipped with the right mentorship, training, tools, processes and best practices to grow in their roles.</li> <li>Facilitate a smooth onboarding and integration of new team members.</li> <li>Ensure that continuous attention is given to quality, team wellbeing and performance, with timely interventions as needed.</li> </ul> Deliver outstanding product leadership <ul> <li>Promote strong product thinking, rigorous design processes, and strategic alignment to ensure high-quality delivery, towards our clients and within the tribe.</li> <li>Provide strategic guidance and challenge teams to unlock better outcomes with our clients.</li> <li>Build and maintain strong relationships with key clients to grow trust and uncover new opportunities.</li> <li>Offer support during crucial phases such as kickoffs or escalations.</li> <li>Maintain close collaboration with our communities of practice to maintain best-in-class product &amp; design processes.</li> </ul> Shape the tribe’s long-term mission and talent strategy <ul> <li>Oversee workload distribution and team composition, making adjustments where necessary.</li> <li>Play a key role in staffing decisions and in identifying future hiring needs.</li> <li>Drive strategic initiatives and contribute actively to company-wide programs.</li> <li>Promote presales excellence by mentoring team members and supporting the creation of impactful proposals.</li> </ul> Who you are? <ul> <li>Experienced in leading multidisciplinary teams of product managers and designers.</li> <li>Strong background in digital product development, with hands-on experience in product management and/or design.</li> <li>Strategic thinker who can balance client goals, user needs, and business impact.</li> <li>A people-first leader focused on empowerment, growth, and performance.</li> <li>Skilled in building trust and connecting with clients and internal stakeholders alike.</li> </ul> &nbsp; What do we offer you? <ul> <li>You will start in a full-time permanent contract, in a role with a great amount of responsibility and trust.</li> <li>A competitive salary in line with your experience.</li> <li>A comprehensive benefits package (hospitalisation insurance, group insurance, meal vouchers, phone subscription, etc.).</li> <li>A mobility budget that gives you the freedom to decide how to spend it on your mobility.</li> <li>Lots of team events spread throughout the year.</li> <li>Since we believe that learning is a process that never stops, everyone at ITP gets an L&amp;D budget after 6 months.</li> </ul> &nbsp; What do we value? Since culture is an essential part of ITP, we are looking for someone who shares our values: <ul> <li>Ownership: Working at In The Pocket means accepting a high level of autonomy. You take ownership and show the ability to decide and act for the good of the company.</li> <li>Integrity: Stick to your values, even when it doesn’t pay off in the short term. In The Pocket relies on trust and openness, which in turn relies on your integrity.</li> <li>Lead &amp; Educate: Digital technologies are changing the world. We go all in, head-first. We take the lead in designing and building with emerging technologies. We share our passion and knowledge with as many people as possible.</li> <li>Agility: In The Pocket is permanently under construction. We never settle, it’s never done. Observing, adapting and improving is in our nature. That resonates with the people who work here. We are always looking for a better solution, always ready for the next step, pragmatic and committed to move forward.</li> <li>Team: As individuals we are bright and talented, as a team we’re unbeatable. We are open and positive, constructive and honest. We help and inspire our colleagues to do their best work. </li> </ul></div>

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Betson Group

Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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Technical Compliance Process Officer

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<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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