In The Pocket

Country Lead The Netherlands

Marketing Manager

Internship

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In The Pocket is an independent European digital product studio seeking an experienced professional to establish and grow its Dutch operations as Country Lead. This role involves full commercial responsibility, including sales, marketing, and account management, with the opportunity for co-ownership in the local entity. The Country Lead will define market strategy, drive business development, build a local team, and engage with senior decision-makers to shape digital strategies with technological innovation and AI.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About In The Pocket</h2>We’re an independent European digital product studio with a strong track record of delivering market-defining strategies and products for enterprises and governments. With over 200 people in 4 countries, premium AI capabilities and a diversified portfolio of international clients, we’re ready for our next step.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Opportunity</h2>We are looking for an experienced professional from the digital agency space to establish and grow our Dutch operations. In this role, you will take on full commercial responsibility—covering sales, marketing, and account management—and have the opportunity to become a co-owner in our local entity. This position offers a unique balance of strategic leadership and hands-on execution, supported by our international team. You’ll connect and engage with senior decision-makers, helping them shape their digital strategies by matching business needs & goals with technological innovation, client expectations, and the possibilities of AI.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What will you do?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Market Strategy: Define the approach for entering and expanding within the Dutch market, ensuring alignment with broader company goals.</li><li class="leading-relaxed">Business Development: Leverage your network to identify and pursue growth opportunities, oversee sales activities, and manage client relationships.</li><li class="leading-relaxed">Team Building: Recruit, lead, and develop your local team, fostering a collaborative and outcome-oriented culture.</li><li class="leading-relaxed">Stakeholder Engagement: Communicate effectively with internal and external stakeholders, ensuring transparency and alignment on objectives.</li><li class="leading-relaxed">Ownership & Accountability: Take on real equity in the Dutch entity, sharing both in its responsibilities and rewards.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who you are?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Digital Agency Background: 7+ years in a digital agency, IT-consulting, or similar environment, with exposure to end-to-end client engagements.</li><li class="leading-relaxed">Entrepreneurial Drive: Demonstrated ability to balance strategic thinking with hands-on problem-solving in a fast-paced setting.</li><li class="leading-relaxed">Strong Network: Established relationships in the Dutch market, particularly in the digital or technology sectors.</li><li class="leading-relaxed">Leadership Experience: Proven track record of building and managing teams, including motivating and mentoring talent.</li><li class="leading-relaxed">Sales & Account Management Skills: Comfort in pitching to senior-level stakeholders and shaping long-term partnerships.</li><li class="leading-relaxed">Industry Knowledge: Familiarity with current digital and technological trends, as well as product development processes. Deep understanding of the latest developments in AI.</li><li class="leading-relaxed">Language Proficiency: Fluent in Dutch and English, both written and spoken.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What's in it for you?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strategic Impact: Help define and shape a key growth market, supported by an international team of ambitious experts.</li><li class="leading-relaxed">Collaborative Culture: Work in an environment that values innovation, trust, and continuous learning.</li><li class="leading-relaxed">Competitive Package: Receive a comprehensive compensation plan tailored to match your experience and potential.</li><li class="leading-relaxed">Equity Participation: You will have the opportunity to become a co-owner and also financially benefit from the results of your leadership and strategic decisions as a co-owner.</li></ul>If you are interested in this opportunity to guide our Dutch expansion and take a leadership role with real skin in the game, we encourage you to apply. We look forward to hearing how your strengths and experience can help drive our success in the Netherlands.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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cyara

Customer Success Manager/Senior Customer Success Manager (West)

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Cyara is seeking an exceptional Customer Success Manager/Senior Customer Success Manager to join their team, preferably based on the West Coast or in Pacific Time. This role involves owning customer outcomes, ensuring value from Cyara’s solutions, negotiating renewals, and acting as a program manager throughout the customer journey. The manager will understand customer pain points, build adoption plans, deliver insights, and serve as a technical bridge, identifying new opportunities within the existing customer base.

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Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.comCyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.We are seeking an exceptional Customer Success Manager to join our team, preferably based on the West Coast or in Pacific Time. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Let's talk about the role and responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle</li><li class="leading-relaxed">Understand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives</li><li class="leading-relaxed">Negotiate long-term renewals with keen attention to detail and with secured revenue uplift</li><li class="leading-relaxed">Act as a program manager throughout the entire customer journey including professional services engagements</li><li class="leading-relaxed">Understand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology</li><li class="leading-relaxed">Build adoption and value plans with customers to set a long-term vision for success and growth</li><li class="leading-relaxed">Deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion</li><li class="leading-relaxed">Act as an escalation point when things are not going to plan</li><li class="leading-relaxed">Organize and host regular customer check-in meetings, onsite visits and Executive Business Reviews</li><li class="leading-relaxed">Coordinate and manage customer special requests & projects</li><li class="leading-relaxed">Serve as a technical bridge between stakeholders at all levels, translating complex product capabilities into strategic value for C-suite executives while providing hands-on technical guidance to end users and implementation teams</li><li class="leading-relaxed">Identify new opportunities within our existing customer base and grow revenue opportunities; Cross-sell & Upsell</li><li class="leading-relaxed">Travel may be required from time to time</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Let’s talk about your skills/expertise:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of experience in a Customer Success Role</li><li class="leading-relaxed">Consistently delivers excellent customer experience</li><li class="leading-relaxed">Strategic mindsight with experience managing large, multinational accounts</li><li class="leading-relaxed">Can have strategic conversations with and confident presenting to senior customer executives</li><li class="leading-relaxed">Able to act as a quarterback to leverage internal resources to deliver customer outcomes</li><li class="leading-relaxed">Demonstrated background in developing and managing commercial relationships</li><li class="leading-relaxed">Proven track record of meeting and exceeding targets</li><li class="leading-relaxed">Strong technical acumen to add value to customer discussions and translate product strengths into business value</li><li class="leading-relaxed">Strong program management skills</li><li class="leading-relaxed">Strong analytical skills/ ability to identify patterns and spot trends</li><li class="leading-relaxed">Previous experience working in a SaaS environment, or telecoms would be a distinct advantage</li><li class="leading-relaxed">Knowledge of testing, the software development lifecycle desirable</li><li class="leading-relaxed">Bachelor's degree in a related discipline is desirable</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You Are:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Organized</li><li class="leading-relaxed">Process-driven</li><li class="leading-relaxed">Shows initiative</li><li class="leading-relaxed">Customer Focused</li><li class="leading-relaxed">Articulate and confident</li><li class="leading-relaxed">A communicator</li><li class="leading-relaxed">A problem solver</li></ul>This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.Why you should join us: At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:Deliver ExcellenceInnovate BoldlyIntegrity FirstEmbrace CuriosityInterested? Know someone who might be? Apply online now.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.