Index Exchange

Software Development Engineer in Test (SDET)

Staff Software Engineer

Backend Engineer, Data Products

Seeking a Software Development Engineer in Test (SDET) with 3+ years of experience to design, build, and maintain test automation frameworks for our high-volume, global ad tech platform.  Must have strong experience in automated testing, data validation, and scripting languages like JavaScript, Perl, and Golang.

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 We shaped the earliest forms of ad tech, and we’re looking for the technical expertise to help shape its future. Our customers have unique problems that can only be solved at internet scale, and that’s where the technical skills of our team make a real difference. Our exchange handles over 500 billion requests every day (for comparison Google serves an estimated 9 billion searches a day), all running in our own global data centers. Every member of our technology team has an enormous amount of autonomy in building and managing our systems to support and enable our growing level of scale. Through the transparency of our technology, dedication to innovation and integrity, and long-standing customer relationships, we lead through change. What’s it like to work at Index? We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers. Index is an exciting and fast-paced place to work. We’re built on our values of change, support, learning and teaching, trust, and intention. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. Our culture of success is truly supportive and collaborative. In working together across our teams, we’re continually investing in the people and technology to solve the industry’s most complex problems. As we extend the promise of ad tech to every channel, we’re looking for talented engineers to help advance Index, and the industry, forward. Are you ready to join the programmatic evolution? Index Exchange funds the open web. Content and journalism across the internet are funded through advertising, and we are the engine that helps to make that happen transparently, safely and efficiently. Handling hundreds of billions of auctions per day within milliseconds requires an intense understanding of the exchange and the ecosystem that we live in. Our business is growing significantly every year and is poised to grow even faster. Our people and our platforms are the foundation and enabler of that growth. We are significantly expanding our technology teams, and are looking for technologists with a passion for high performance software development, and a drive to deliver software products and platforms that enable and empower industries at a global scale. About The Role We’re looking for a Software Development Engineer in Test (SDET) who can bring their depth and breadth of experience to help us continue to scale while maintaining high standards for efficiency, quality, performance, integrity, and technical excellence. Index’s scale spans the globe, our transactions happen 24x7 in our global data centers, and every second that passes millions of requests are evaluated across our exchange. In order to achieve our mission, global efficiency and reliability are absolutely key, as every millisecond quite literally counts in our business. What We’re Looking For <ul><li>Problem Solvers: You are tenacious at finding solutions and find creative ways to solve problems while working with others amicably and presenting your viewpoints</li><li>High Standards: You enjoy designing, writing, and testing high quality scalable code, within a robust CI and CD DevOps tooling culture</li><li>Knowledge Hungry: Learning new frameworks and languages is exciting to you – you’re not satisfied with the status quo. We use a variety of languages and tools to solve problems and we're interested in what you're looking to learn. We’re always open to new ideas — that’s how we got where we are today, and we need more </li></ul>
Here’s What You’ll Be Doing <ul><li>You’ll be working on cutting edge programmatic ad tech that touches millions of users every single day</li><li>Be a key technical member building and supporting our software/data test automation framework and related capabilities</li><li>Participate in definition, design, development and maintenance of tools, test cases, and automation frameworks</li><li>Team with Product Management, SW Engineering, DevOps, and other technical teams in planning and coordination of test automation initiatives</li><li>Interpret functional requirements and designs to plan, develop, write, execute, and automate functional and data validation test plans</li><li>Work with engineering and infrastructure teams on strategy and maintenance for required TDD/CI/CD development and test environments</li><li>Provide feedback and influence the design process to help us build a testable platform, applications, and data models</li><li>Design and build quality, performance, and reliability in from day one, and inspire other team members to do the same</li><li>Document and communicate module and automation framework functions, interfaces, performance criteria, test cases, and results to diverse audiences</li><li>Conduct defect management activities to include problem identification, issue research, analysis, and documentation</li><li>Work closely with the development team for test reviews, issue diagnosis, resolution and closure</li><li>Lead or assist in data analysis to determine data health and consistency, or root cause of issues </li></ul>
Here's What You Need <ul><li>You are a talented, fast learner and embrace change</li><li>3+ years of experience as a Software Engineer</li><li>2 years of formal and organized quality assurance testing and automation experience in commercial software environments</li><li>Experience designing and building simulation software to validate functionality and performance of end-to-end software solutions</li><li>Automated testing and data validation experience for high volume and large data sets</li><li>A passion to design, write and test high-quality code. We use a lot of different languages including: JavaScript (namely Angular, Node, React), Perl, Golang, MySQL and more</li><li>Experience in algorithms, performance optimization, design patterns and memory optimization</li><li>Excellent problem-solving skills, the ability to think differently, and an understanding that compromise, negotiation and practicality are important qualities</li><li>A desire to work with and learn from the people around you – we greatly value people and interactions</li><li>Knowledge in any of the following are assets:</li> <ul><li>C++, Python and Scala</li><li>Kubernetes, Kafka, Docker, Aerospike</li><li>Any other tools or techniques that would make sense for us </li></ul>
</ul>
We’re looking for the right combination of personality and ingenuity to push our product to the max, inspire those around you and have fun doing it. Why You’ll Love Working Here <ul><li>Comprehensive health, dental, and vision plans for you and your dependents </li><li>Paid time off, health days, and personal obligation days plus flexible work schedules </li><li>Competitive retirement matching plans </li><li>Equity packages </li><li>Company contribution to Provident Fund</li><li>Monthly internet stipend</li><li>Generous parental leave available to birthing, non-birthing, and adoptive parents </li><li>Annual well-being allowance plus fitness discounts and group wellness activities </li><li>Commuter benefits and discounts, where available </li><li>Employee assistance program </li><li>Mental health first aid program that provides an in-the-moment point of contact and reassurance </li><li>One day of volunteer time off per year and a donation-matching program </li><li>Bi-weekly town halls and regular community-led team events </li><li>Multiple resources and programming to support continuous learning</li><li>A workplace that supports a diverse, equitable, and inclusive environment – <a class="app-aware-link " target="_blank" href="https://www.indexexchange.com/about/diversity-equity-inclusion/" data-test-app-aware-link="">learn more here </a></li></ul>
Notification Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers. Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process. We remain dedicated to resolving this matter and we appreciate your support. Equal employment opportunity At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you. Accessibility For Applicants With Disabilities Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process. Index Everywhere, Index Anywhere Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be. 
 
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Alphasense

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The Sr. Accounts Receivable position involves managing accounts receivable activities, including resolving client inquiries, overseeing vendor onboarding, and managing third-party platforms. The role requires adherence to service-level agreements (SLAs) and involves communication with clients and internal teams. Responsibilities include email queue management, vendor onboarding, and contract review. The candidate will be responsible for maintaining the combined Billing & Collections email queue within 24 business hours SLA. The candidate must also handle the completion of Banking Forms and provide other such Financial documentation such as W9s, Tax Certificates, etc. This role offers significant opportunities for career advancement within a growing tech company.

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<h2>About AlphaSense:&nbsp;</h2> 
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&amp;P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
<div><h3>Summary</h3> 
Reporting to Billing &amp; Collections Manager the position will be the primary point of contact for a variety of AR related activities focused on resolving client communications regarding billing and collections inquiries, as well as internal requests regarding the same. This role will be responsible for overseeing all vendor onboarding and third-party platform management. With an emphasis on prompt and accurate communications the ideal candidate will be able to strictly adhere to our companies SLA standards and ensure every message is escalated accordingly if it cannot be actioned in real time directly. You will work as part of a growing team at a well-funded growth-stage tech company, and you will have direct communications with clients and several internal teams. There will be significant opportunity to advance your career as the company scales. 
<h3>Qualifications</h3> 
<ul> 
<li>Preference for a candidate with a BCOM / MCOM/ BBA / MBA in Finance.</li> 
<li>2+ years of experience in O2C collections, Vendor Onboarding, Revenue recognition &amp; reconciliation and Email Queue or Case Management.</li> 
<li>Preference for candidates who have worked with Salesforce and Maxio/NetSuite.&nbsp;</li> 
<li>Primary Skills: Excellent Written and Verbal Communication, Data Management, Customer Service, Billing and Collections Experience, Problem Solving and Multitasking.&nbsp;</li> 
<li>Secondary Skills: Time Management Skills, Ownership of case management, Excel and Gsuite.</li> 
</ul> 
<h3>Key Responsibilities</h3> 
<ul> 
<li>Email Queue Management: Will be responsible for keeping the combined Billing &amp; Collections email queue within 24 business hours SLA; the candidate will work as the primary point of contact for all new email threads to ensure routine questions and vendor onboarding requests are dealt with in a timely manner or escalated internally where appropriate. Existing threads will be assigned and connected to the dedicated AR Lead or Biller where applicable and appropriate. Some specific responsibilities include but are not limited to:</li> 
<ul> 
<li>The Queue Specialist will handle the completion of Banking Forms and provide other such Financial documentation such as W9’s, Tax Certificates, etc. – any forms requiring internal escalation, the Queue Specialist will manage the corresponding case until the client or internal contact is provided what is needed.</li> 
<li>The Queue Specialist will resubmit invoices through the billing system by email or by vendor portal as needed if the client provides updated billing information post sale/renewal.&nbsp;</li> 
<li>The Queue Specialist will respond to urgent escalation requests and flag internally the appropriate party for support, where needed.&nbsp;</li> 
<li>The Queue Specialist will ensure all open cases are being managed by the team and actioned in a timely manner, once assigned.</li> 
</ul> 
<li>Vendor Onboarding: The Queue Specialist will routinely handle the creation and documentation of external third party vendor websites for the internal usage of the Billing &amp; Collections team through a consolidated password sharing application for security purposes.</li> 
<li>Contract Review: Review contract and SFDC data, audit sales orders and invoices within the billing system and ensure they are delivered successfully to clients (and meet client requirements). Ensures compliance with company policies and procedures. Understanding contract structure, billing practices, and customer policies from both a customer-facing and a finance department perspective; Must be able to resolve simple billing issues without escalation and know when to flag a case for internal audit by the biller and management team per specified protocols.&nbsp;</li> 
</ul> 
Note: -&nbsp;We are looking for candidate who is ready to work in NY or EST shift hrs. 
Immediate Joiners will be preferred. 
<h3>Skills And Requirements</h3> 
<ul> 
<li>Minimum 2 years’ experience in AR, O2C and collections process, whether directly as a biller, a collections specialist or a queue management specialist.</li> 
<li>Advanced proficiency in Excel is encouraged.&nbsp;</li> 
<li>Strong analytical skills are essential; the ideal candidate will have a keen eye for detail and will not allow emails or cases to fall through the cracks.</li> 
<li>Strong oral and written communication skills in English with the ability to effectively gather and convey information via e-mail or phone with people located in other non-local offices and in different time zones.</li> 
<li>Experience with Maxio, NetSuite, Sage Intacct and Salesforce will be preferred.</li> 
<li>The ideal candidate will be a self-motivated, proactive, deadline-oriented, fast learner, who is an organized, dedicated, flexible, hands-on team player with excellent problem-solving skills. "Roll-up-the-sleeves" approach is required. Comfortable in an unstructured, dynamic, fast-paced environment.</li> 
<li>Extended hours required during peak business periods – financial close, audit periods, and as required by management.</li> 
<li>Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared. Perform account reconciliations (with banks and payment gateways). Maintain the billing system. Generate invoices and account statements as needed upon request.</li> 
<li>Monitor and collect accounts receivable email queue; strengthen and grow relationships with clients by communicating with customers regarding past-due accounts and ensuring the AR Lead responsible for primary outreach is keeping to their queue.</li> 
<li>Support other accounting and finance team members and assist in general financial management and analysis. Proficiency with Microsoft Office (Excel, Word, etc) and Google Drive. Ability to work independently, and exercise integrity and confidentiality in handling information.</li> 
<li>Ensure accurate and timely invoicing through the resolution of client invoicing issues. Interface with the sales, and customer delivery teams in the field. Ensure compliance with client systems.</li> 
<li>Timely and efficient monthly close through the support of the Finance team on any ad hoc requests that require time sensitive attention and support from the Billing &amp; Collections team the Queue Specialist may be able to assist on.</li> 
</ul>
</div>
<div>
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. 
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. 
Recruiting Scams and Fraud 
We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: 
<ul> 
<li style="font-size: 12pt;">AlphaSense never asks candidates to pay for job applications, equipment, or training.</li> 
<li style="font-size: 12pt;">All official communications will come from an @<a href="http://alpha-sense.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://alpha-sense.com/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw2sfhQUZloRzVpQ4Yj1Ftlo">alpha-sense.com</a>&nbsp;email address.</li> 
<li style="font-size: 12pt;">If you’re unsure about a job posting or recruiter, verify it on our&nbsp;<a href="https://www.alpha-sense.com/careers/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.alpha-sense.com/careers/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw3I0CFwb1ser7ImCRD48YOl">Careers page</a>.</li> 
</ul> 
If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
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