<p><span style="color: rgba(0, 0, 0, 0.9);">insightsoftware is a global provider of Connected Solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&amp;A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity.</span></p><p><br></p><p><br></p>

Insight  Software

Totango System Administrator

Principal Software Engineer

Technical Consultant (ETL + SQL + Data Migration)

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IT Support Specialist (Salesforce Admin, MCSA Certified)

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Software Engineer

This role involves leading the implementation, configuration, and ongoing management of Totango, the Customer Success platform. The administrator will align Totango's capabilities with business objectives, streamline processes, and optimize system performance. Key responsibilities include Totango administration and configuration, user management and security, data integration, process automation, collaboration with the Principal Program Manager, troubleshooting, reporting and analytics, end-user training, and continuous improvement. The administrator will also work closely with the Director of Customer Success to support customer engagement, adoption, and retention strategies. This role requires strong analytical and problem-solving skills, and excellent communication skills to work cross-functionally.

Customer Success Analyst

<div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p>We are seeking a Totango System Administrator to lead the implementation, configuration, and ongoing management of Totango, our Customer Success platform. This role will play a critical part in ensuring the platform effectively supports customer engagement, adoption, and retention strategies.</p><p>This role will work closely with the Director of Customer Success and the Principal Program Manager for Digital Customer Success to align Totango’s capabilities with business objectives, streamline processes, and optimize system performance. Additionally, this role will collaborate with cross-functional teams, including Customer Success, Sales, IT, and Data Analytics, to enhance customer journey tracking, automate workflows, and drive business insights.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Totango Administration &amp; Configuration:</strong> Configure, maintain, and optimize Totango’s SuccessBlocks to align with business needs.</li><li><strong>User Management &amp; Security:</strong> Administer user roles, permissions, and security settings while ensuring compliance with GDPR and data governance policies.</li><li><strong>Data Integration &amp; Management:</strong> Manage and oversee integrations between Totango and other enterprise systems such as Salesforce, Snowflake Datawarehouse, Gong and other business critical platforms.</li><li><strong>Process Automation</strong>: Implement automated workflows and triggers within Totango to support customer onboarding, adoption, and retention strategies.</li><li><strong>Partnership with Principal Program Manager:</strong> Work closely with the Principal Program Manager for Digital Customer Success to align Totango’s usage with business priorities, drive user adoption, and enhance reporting capabilities.</li><li><strong>Troubleshooting &amp; System Support:</strong> Identify and resolve system issues, working with vendors and internal teams to optimize platform performance.</li><li><strong>Reporting &amp; Analytics: </strong>Develop dashboards and reports within Totango to provide actionable insights into customer health, engagement, and churn risk.</li><li><strong>End-User Training &amp; Adoption:</strong> Conduct training sessions and create enablement materials to enhance Totango adoption among Customer Success teams.</li><li><strong>Continuous Improvement:</strong> Stay up to date with Totango updates, best practices, and new features, making recommendations to optimize system capabilities.</li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><p><strong>Required Qualifications &amp; Experience</strong></p><ul><li>2+ years of experience in Totango administration, configuration, or a similar Customer Success Platform (Gainsight, ChurnZero, etc.).</li><li>Strong understanding of Customer Success operations and customer lifecycle management.</li><li>2+ years of experience with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics.</li><li>Experience with API-based integrations and data management tools (Snowflake, SQL, ETL processes).</li><li>Ability to translate business needs into technical solutions through system configuration and workflow automation.</li><li>Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently.</li><li>Excellent communication skills, with experience working cross-functionally across technical and non-technical teams.</li><li>Bachelor’s degree in Computer Science, Business, Data Science, or a related field.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience in SaaS or enterprise software industries.</li><li>Knowledge of customer engagement strategies and data analytics.</li><li>Familiarity with enterprise security and compliance best practices.</li><li>Certifications in Totango or related platforms are a plus.</li><li>Certifications in Salesforce administration is a plus</li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p>All your information will be kept confidential according to EEO guidelines.&nbsp;</p><p>We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.&nbsp;</p><p>** At this time insightsoftware is not able to offer employment sponsorship **&nbsp;</p><p>#LI-Remote</p><div sr-tagline=""></div><p>** <strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located</strong>. **</p> <p><a href="https://insightsoftware.wistia.com/medias/vzk90oshuy">insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)</a></p> <p>Background checks are required for employment with insightsoftware, where permitted by country, state/province.</p> <p>At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.</p></div>

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Senior Compliance Analyst

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The Senior Compliance Analyst at OKX is responsible for contributing to the overall compliance culture of the company, advising the business on regulatory obligations and enterprise risk. This role involves participating in and monitoring compliance reviews and investigations, making decisions on investigated cases, conducting research to validate findings, preparing STR materials, and assisting with special projects in a fast-paced environment.  The analyst will engage cross-functionally to implement an effective compliance management program in line with global standards and industry best practices.

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<em>OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.<br><br></em>
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At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
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OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
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Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
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OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
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<strong>About the Opportunity</strong>
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The Compliance function at OKX is responsible for the overall compliance culture at the company.
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We are a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. AML/CTF and Sanctions risk management is a core pillar of our Compliance programme and a key area of risk that we proactively seek to mitigate.
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The position reports directly to the Head of Compliance, OKX International.
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<strong>What You’ll Be Doing</strong>
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Participate, track and monitor compliance reviews and investigations.
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Make determinations and decisions on cases investigated.
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Conduct additional research to ascertain validity of matches/findings.
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Prepare STR materials and draft STR narratives.
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Assist with special projects as needed, with the ability to work in a fast-paced, ever-changing environment.
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Engaging cross-functionally (with groups such as Data, Engineering, Finance, Legal, Product, and Risk) to implement an effective compliance management program in line with the global standards and industry best practices.
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<strong>What We Look For In You&nbsp;</strong>
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Bachelor's degree or equivalent practical experience.
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Knowledge of AML/CFT/Sanctions/KYC and industry best practices.
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Proven ability to work within and meet deadlines in a fast-paced environment.
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Self-motivated, critical thinker and adept at working independently and in a dispersed team environment covering multiple and varied tasks.
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Intuitive, highly ethical and comfortable to question and challenge.
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Strong communication and presentation skills, both verbal and written.
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<strong>Nice to Haves</strong>
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3+ years experience in conducting AML/KYC related account activity analysis, due-diligence, and investigations in a financial services institution.
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Prior experience working in a multi-national or matrix environment.
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 <li class="ace-line ace-line old-record-id-D8FGdV688o6pR2x2iZElKlvzgYZ" data-list="bullet">
 <div>
Prior experience working in the crypto industry.
</div>
 </li>
 <li class="ace-line ace-line old-record-id-T4mEd9Ly7o8xNdxF8GqltHo9g7g" data-list="bullet">
 <div>
Familiarity with commonly used AML and Compliance tool(s), such as Chainalysis, World Check, etc.
</div>
 </li>
 <li class="ace-line ace-line old-record-id-MIygdZr78opg8Dx6teploiWDgKf" data-list="bullet">
 <div>
Relevant industry certifications, e.g., CAMS, ICA.
</div>
 </li>
 </ul>
 </div>
 </div>
 </div>
 </div>
 </div>
 </div>
 </div>
 </div>
 <p>
&nbsp;<strong>Perks &amp; Benefits&nbsp;</strong>
</p>
 </div>
 <ul class="list-bullet1">
 <li class="ace-line ace-line old-record-id-Gb04dtjtMoHmldxfAjXuI6P4snC" data-list="bullet">
 <div>
Competitive total compensation package
</div>
 </li>
 <li class="ace-line ace-line old-record-id-Gb04dtjtMoHmldxfAjXuI6P4snC" data-list="bullet">
L&amp;D programs and education subsidy for employees' growth and development
</li>
 <li class="ace-line ace-line old-record-id-doxusfCPfNQIPMLDddcFHLcCJRC" data-list="bullet">
 <div>
Various team building programs and company events
</div>
 </li>
 <li class="ace-line ace-line old-record-id-doxusfCPfNQIPMLDddcFHLcCJRC" data-list="bullet">
Wellness and meal allowances
</li>
 <li class="ace-line ace-line old-record-id-doxusfCPfNQIPMLDddcFHLcCJRC" data-list="bullet">
Comprehensive healthcare schemes for employees and dependants
</li>
 <li class="ace-line ace-line old-record-id-doxusfCPfNQIPMLDddcFHLcCJRC" data-list="bullet">
More that we love to tell you along the process!
</li>
 </ul>
 </div>
 </div>
 </div>
 </div>

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