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Director, Customer Support

As a Professional Services Consultant, you will implement insightsoftware’s Budgeting, Planning, and Financial Consolidations solutions using Cloud technology for world-class customers. You will become an expert in these solutions, advising and coaching customers. This role requires a strong understanding of finance functions in large organizations, quick learning of modern budgeting and reporting applications, excellent communication, and disciplined execution.

Manager, Customer Support

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><p class="my-4 text-gray-700 leading-relaxed">As a Professional Services Consultant, you will be implementing insightsoftware’s “Budgeting, Planning, and Financial Consolidations” based on the latest Cloud technology for leading, world-class customers reporting to the Professional Services Manager. Over time, you will become an expert at implementing our Budgeting, Planning, and Consolidation Solutions and eventually become a trusted advisor and coach to our customers. To be successful in this role, you will need a good understanding of the Finance function of larger organizations and the ability to quickly learn how to use and configure modern budgeting and reporting business applications, demonstrate excellent communication skills, devise and demonstrate disciplined execution.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Primary Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Understand customer data flows and processes across budgeting, planning, and financial consolidation.</li><li class="leading-relaxed">Analyze business requirements and help design maintainable customer applications.</li><li class="leading-relaxed">Use your knowledge of Financial Consolidation or Financial Planning & Analysis to deliver insights and support customer decision-making.</li><li class="leading-relaxed">Set up, configure, implement, and test components of the solution.</li><li class="leading-relaxed">Integrate our products with customers’ ERP systems and relevant data sources.</li><li class="leading-relaxed">Execute tasks within an implementation plan independently or with guidance from a Project Manager.</li><li class="leading-relaxed">Accurately track your project time and deliverables.</li><li class="leading-relaxed">Demonstrate the value and benefits of insightsoftware solutions to customers.</li><li class="leading-relaxed">Build strong customer relationships and ensure customer needs are understood and met.</li><li class="leading-relaxed">Collaborate with cross-functional team members to develop and deliver innovative solutions.</li><li class="leading-relaxed">Provide clear updates to senior team members on project milestones and progress.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in <strong>Financial Consolidation, Planning & Analysis</strong>, or relevant finance domains.</li><li class="leading-relaxed">Solid understanding of financial processes and accounting standards.</li><li class="leading-relaxed">Strong financial modelling and analytical skills.</li><li class="leading-relaxed">Experience working with customers or stakeholders in a finance/consulting capacity.</li><li class="leading-relaxed">Excellent problem-solving and troubleshooting ability.</li><li class="leading-relaxed">Ability to manage multiple tasks and competing priorities in a fast-paced environment.</li><li class="leading-relaxed">Proficiency in <strong>Microsoft Excel</strong> and familiarity with Corporate Performance Management tools (e.g., Anaplan, OneStream, CCH Tagetik, Oracle EPM).</li><li class="leading-relaxed">Understanding of multidimensional modelling concepts (dimensions, hierarchies, objects, etc.).</li><li class="leading-relaxed">Understanding of ERP financial modules.</li><li class="leading-relaxed">Strong communication skills and ability to explain technical concepts in business terms.</li><li class="leading-relaxed">Alignment with insightsoftware core values: Results Orientation, Winning Attitude, Be One Team, Disciplined Execution, and Growth Mindset.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Non-Technical:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent written and verbal communication skills in English.</li><li class="leading-relaxed">Strong attention to detail and the ability to prioritise tasks effectively.</li><li class="leading-relaxed">Ability to work collaboratively in a global team environment.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Candidates must be legally eligible to work in Vietnam — sponsorship is not available.</li><li class="leading-relaxed">A background check will be required as permitted by local law.</li><li class="leading-relaxed">insightsoftware is an Equal Opportunity Employer.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located</strong>.</p><p class="my-4 text-gray-700 leading-relaxed">Background checks are required for employment with insightsoftware, where permitted by country, state/province.</p><p class="my-4 text-gray-700 leading-relaxed">At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.</p>

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