Inspired Entertainment

Installation Engineer

Workshop Engineer – Ashby.

Collector – Watford

Installation Engineer – Manchester

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Inspired Gaming is seeking a full-time Installation Engineer based in Ashby de la Zouch, covering the North of the UK. This hands-on role involves transporting and installing gaming terminals, ensuring stock accuracy, reporting equipment issues, and managing cash transfers. The position requires adherence to health and safety, vehicle maintenance, and providing high-level customer care. Flexibility in hours and occasional overnight stays are expected. Full training is provided, making experience a bonus but not a requirement.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Installation Engineer</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>Location:</strong> Ashby de la Zouch based covering the North of the UK, however flexibility will be required where necessary.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Hours:</strong> Full time – 40 hours per week (this could be over 4 days as and when required but we do require a level of flexibility)</p><p class="my-4 text-gray-700 leading-relaxed">There will also be occasions where an overnight stay may also be required, which will be paid for by the company.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Salary:</strong> Starting at <strong>£26,000</strong> and increasing to <strong>£27,000 + £1,000 bonus</strong> upon successful completion of your probationary period.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Transport:</strong> This role comes with a Company vehicle, a fuel card, serviced and MOT included and can be used for personal use if required but subject to HMRC rules</p><p class="my-4 text-gray-700 leading-relaxed">Never driven a van before? No problem… Full training will be provided!</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Overtime</strong>: Paid at time and half.</p><p class="my-4 text-gray-700 leading-relaxed">We have a new full time / permanent opportunity within Inspired Gaming for an Installation Engineer. Inspired Gaming offers an expanding portfolio of content, technology, hardware and services for regulated gaming, betting, lottery, social and leisure operators across land-based and mobile channels around the world.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do:</h3><p class="my-4 text-gray-700 leading-relaxed">This is a hands-on role based out of Ashby de la Zouch, covering the North of the UK. The role involves the transportation and installation of our Gaming terminals to our licensed premises. Specific duties are listed below:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Adherence to stock accuracy and processes.</li><li class="leading-relaxed">Report any equipment issues to the Team Leader.</li><li class="leading-relaxed">To ensure any cash transfers are completed in accordance with Inspired policy and all cash is fully accounted for.</li><li class="leading-relaxed">That any failed installs are reported and actioned as per the company process.</li><li class="leading-relaxed">To liaise with site manager re demonstration of equipment (as required).</li><li class="leading-relaxed">To leave equipment fully secure and to comply with Health and Safety requirements.</li><li class="leading-relaxed">Complete a PDA sign off record for all jobs completed.</li><li class="leading-relaxed">To ensure all machines and equipment is secured in vehicle during transit.</li><li class="leading-relaxed">To ensure compliance of Inspired policy regarding vehicle care, maintenance and cleanliness.</li><li class="leading-relaxed">To report all vehicle defects and service requirements to the Team Leader.</li><li class="leading-relaxed">Comply at all times with the Health and Safety at Work Policy.</li><li class="leading-relaxed">Ensure all company assets are safeguarded in accordance with company procedures.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills and Experience:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">There will be a requirement to drive a 3.5 tonne and / or a Tail Lift vehicle.</li><li class="leading-relaxed">Significant manual handling activities will be required as well as use of our mechanical equipment.</li><li class="leading-relaxed">May be required to load/unload 3rd party vehicles.</li></ul><p class="my-4 text-gray-700 leading-relaxed">No two days are the same in this job! One day, you could be installing our flagship gaming terminals and the next, you’re troubleshooting networking issues found in a motorway services. You’ll enjoy the freedom of being on the road, as well as meeting customers at various venues – so the best of both worlds!</p><p class="my-4 text-gray-700 leading-relaxed">Experience is a bonus, however if you do not have experience, that’s not a problem. We’ll fully train and support you every step of the way through a detailed onboarding programme when you join.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The must haves:</h3><p class="my-4 text-gray-700 leading-relaxed">There are only two things that are deal-breakers for us. You’ll need:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A full UK manual driving licence.</li><li class="leading-relaxed">To live within a 60-minute drive of the Ashby de la Zouch area.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The other stuff we are looking for:</h3><p class="my-4 text-gray-700 leading-relaxed">Excellent organisation, communication, and process skills, along with being highly motivated are important attributes to this role. Also, the ability to work unsupervised and take initiative where required.</p><p class="my-4 text-gray-700 leading-relaxed">You will be expected to provide a high level of customer care and be able to achieve all key performance targets.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What’s in it for you</h3><p class="my-4 text-gray-700 leading-relaxed">We believe in rewarding our people, so here’s what you’ll get:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Opportunities for personal development and career advancement through our bespoke training programmes.</li><li class="leading-relaxed">Market-leading maternity, paternity, neonatal, and carers leave policies.</li><li class="leading-relaxed">33 days of annual leave, inclusive of Bank Holidays, plus the option to buy and sell up to 5 extra days.</li><li class="leading-relaxed">An extra day’s holiday during the month of your birthday as we want to celebrate ‘you’ to.</li><li class="leading-relaxed">Up to 5% employer pension contributions and life insurance.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Plus…</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Discounted gym membership</li><li class="leading-relaxed">Cycle to work scheme</li><li class="leading-relaxed">Tax-free options to buy tech equipment for your home.</li></ul><p class="my-4 text-gray-700 leading-relaxed">To apply for this job please visit <a href="https://inspiredgaming.my.salesforce-sites.com/xcdrecruit<em>_PositionDetails?id=a11Tf000006gMof" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">inspiredgaming.my.salesforce-sites.com</a>.</p>

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ADTRAN is seeking a highly motivated Services Project Manager for its UK & Ireland Sales region. This role involves overseeing all professional, deployment, support, and maintenance services operations, ensuring successful delivery, customer satisfaction, and financial performance. The manager will own the end-to-end service delivery process, act as a single point of contact for customers, and hold P/L responsibility for services business in assigned markets. Key responsibilities include implementing service delivery strategies, ensuring compliance and performance, managing customer relationships, and identifying new service opportunities.

Adtran is a leading global provider of fiber-based networking solutions and SaaS applications, focused on the broadband access market. Our comprehensive portfolio spans from the metro core to the customer premises, enabling network providers to deliver Gigabit broadband to every home and business. Our vision is to enable a fully connected world where the power to communicate is available to everyone, everywhere. At Adtran, we believe in our people. With a diverse and inclusive team spread across the globe, our culture embraces creativity and seeks innovation and quality in everything we do. Built on a foundation of communication, trust, collaboration, and an entrepreneurial spirit enables us to be a global technology leader and a strong customer advocate.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Welcome!</h2><p class="my-4 text-gray-700 leading-relaxed">Our Growth is Creating Great Opportunities!</p><p class="my-4 text-gray-700 leading-relaxed">Our team is expanding, and we want to hire the most talented people we can.   Continued success depends on it!  Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!</p><p class="my-4 text-gray-700 leading-relaxed">Thanks for your interest in working on our team!</p><p class="my-4 text-gray-700 leading-relaxed">We are currently looking for a highly motivated individual to join our Services team based in the UK.</p><p class="my-4 text-gray-700 leading-relaxed">The Services Project Manager will be assigned certain Customers and Projects within the UK & Ireland Sales region and be responsible for:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">All professional, deployment, support and maintenance services operations and is accountable for successful service delivery execution performance, customer satisfaction and financial performance.</li><li class="leading-relaxed">Owns the end-to-end Support and Maintenance services and Professional services delivery process and acts as the single point of contact within the sales team towards the customer for all aspects related to the execution of network support, maintenance and professional services contracts.</li><li class="leading-relaxed">Has P/L responsibility for services business for assigned market and customers.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The key responsibilities of this role will include:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customises and implements services delivery strategy in the market and assigned customers according to the business plans</li><li class="leading-relaxed">Ensures compliance with agreed service delivery models and standards</li><li class="leading-relaxed">Ensures services delivery performance</li><li class="leading-relaxed">Ensures that plans are in place to have the capability (capacity & ability) to deliver within the timescale</li><li class="leading-relaxed">Ensures that following Key Performance Indicators are met:</li><li class="leading-relaxed">Service Delivery Performance (contract fulfillment)</li><li class="leading-relaxed">Service Quality (transactional customer satisfaction)</li><li class="leading-relaxed">Customer Satisfaction Index</li><li class="leading-relaxed">Services profitability</li><li class="leading-relaxed">Customer Relationship Management in all Services delivery phases including improvement of customer satisfaction and management of relationships with key customer contacts</li><li class="leading-relaxed">Liaises closely with customer’s technical management to ensure close relationship and responsiveness to customer needs</li><li class="leading-relaxed">Coordinates service quality improvement efforts and activities locally</li><li class="leading-relaxed">Searches for further service business opportunities in Customer’s business</li><li class="leading-relaxed">Application of Adtran Quality System procedures and practices</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Knowledge, skills and experience required</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Telecommunications Infrastructure (WDM, Ethernet, Fibre Access (FTTH), IP)</li><li class="leading-relaxed">Demonstrable professional experience in customer program/project management or aftersales services management in telecommunication business.</li><li class="leading-relaxed">Proven track record to manage and control service delivery projects.</li><li class="leading-relaxed">Experience in managing customer escalation situations internally and externally.</li><li class="leading-relaxed">Very good communication and customer facing skills</li><li class="leading-relaxed">High degree of initiative</li><li class="leading-relaxed">Able to work under high customer pressure</li><li class="leading-relaxed">Strong organisational skills and attention to detail</li><li class="leading-relaxed">Good verbal and written communication skills</li><li class="leading-relaxed">Good interpersonal skills</li><li class="leading-relaxed">Positive attitude and work ethic</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Education</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Background in Telecommunications / Engineering Degree</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Scope of employment</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Fulltime / Permanent</li><li class="leading-relaxed">DBS check will be required (Adtran to arrange)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Primary location of job</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Office based (York), hybrid working</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Compensation & Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">26 days holiday + public holidays</li><li class="leading-relaxed">Company pension scheme (salary sacrifice) – 7% Company contribution</li><li class="leading-relaxed">Healthcare cover for employee and spouse/children</li><li class="leading-relaxed">Life Assurance 4 x salary</li><li class="leading-relaxed">Private Health Insurance to cover for serious illnesses (after 2 years continuous service)</li><li class="leading-relaxed">Employee Assistance Programme</li><li class="leading-relaxed">Cycle Scheme and monthly gym allowance</li></ul>

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