Intelerad

Director of Business Support - Medical Imaging Systems

Director Enterprise Support - Medical Imaging Systems

Senior Software Engineer

As the Director of Business Support for medical imaging systems, you will lead a high-performing global team dedicated to providing an exceptional customer experience. You will be responsible for ensuring that the support function meets and exceeds client expectations, aligning operational performance with strategic business outcomes. Your responsibilities include championing operational excellence, leading and developing high-impact teams, fostering knowledge-driven support, building strategic bridges, communicating the vision clearly, innovating and transforming processes, and optimizing resources. The role involves guiding the implementation of a comprehensive knowledge development and management strategy based on KCS principles and ensuring the technical support function is fully equipped to deliver fast and effective solutions.

<div><h2 class="title">Description de l'entreprise</h2></div><div class="wysiwyg">Chez Intelerad, nous croyons que le chemin vers les réponses en matière de soins de santé doit être clair, que vous attendiez un diagnostic ou que vous essayiez d'en accélérer un. Nos solutions d’imagerie médicale rationalisent le flux d’informations, simplifient les processus complexes, maximisent l’efficacité et mettent en lumière l’inconnu. Nous permettons aux médecins d'apporter aux patients les réponses dont ils ont besoin plus rapidement et d'améliorer les résultats pour tous. Grâce à une imagerie plus accessible, on sort les patients de l’obscurité.Basée à Raleigh, en Caroline du Nord, et à Montréal, Intelerad compte près de 800 employés dans des bureaux répartis dans quatre pays. L'entreprise offre à près de 2 000 organisations de soins de santé à travers le monde la rapidité, l'évolutivité et la simplicité nécessaires pour augmenter les performances de l'entreprise tout en, surtout, en améliorant les résultats des patients. Les solutions d'entreprise modernes d'Intelerad ont été reconnues par la reconnaissance Best in KLAS, se classant n° 1 pour PACS Asie/Océanie dans le rapport Best in KLAS 2021&nbsp;: Global Software (Non-US).</div><div><h2 class="title">Description du poste</h2></div><div class="wysiwyg" itemprop="responsibilities">Ce texte contient des citations et des appellations au masculin générique. Celles-ci doivent être interprétées comme inclusives de toute personne, indépendamment de son genre. 
 Chez Intelerad, nous offrons aux fournisseurs de soins de santé du monde entier des solutions d'imagerie médicale novatrices qui améliorent les résultats des patients et rationalisent les flux de travail cliniques. En tant que directeur du soutien technique à la clientèle, vous dirigerez une équipe mondiale hautement performante vouée à offrir une expérience client exceptionnelle.Ce rôle est essentiel pour s'assurer que notre fonction de soutien non seulement réponde aux attentes des clients, mais les surpasse systématiquement, en alignant les performances opérationnelles sur les résultats commerciaux stratégiques. Nous recherchons une personne qui apportera une vision audacieuse, un esprit collaboratif et une passion pour l'amélioration continue de notre fonction de soutien technique, en gardant toujours à l'esprit qu'il y a un patient à la fin de tout ce que nous livrons.Responsabilités<ul><li>Champion de l'excellence opérationnelle : suivez et gérez les indicateurs clés de performance (KPI) liés au rendement de l'équipe, à la réussite des clients, aux escalades et aux SLA pour assurer l'excellence du service. Définir et piloter les objectifs départementaux alignés sur les objectifs de l’entreprise.</li><li>Diriger et développer des équipes à fort impact : fournir de l'encadrement, du mentorat, une rétroaction continue et des conseils stratégiques aux responsables du soutien régional. Donnez aux équipes les ressources, les processus et les outils dont elles ont besoin pour prospérer et produire des résultats. Soutenez les membres de l'équipe en leur fournissant des commentaires en temps réel et en effectuant des évaluations de rendement officielles si nécessaire.</li><li>Favoriser un soutien axé sur les connaissances : Promouvoir une culture de partage des connaissances et d'apprentissage continu. Guider la mise en œuvre d’une stratégie globale de développement et de gestion des connaissances fondée sur les principes KCS (Knowledge-Centered Service).</li><li>Soyez un bâtisseur de ponts stratégiques : établissez des partenariats interfonctionnels solides entre les équipes techniques et non techniques. Agir en tant qu'expert en la matière et agent de changement qui comprend les objectifs commerciaux, identifie les lacunes et propose des solutions concrètes.</li><li>Communiquez la vision avec clarté : traduisez la stratégie du département en objectifs tangibles et communiquez-les efficacement à la direction et aux parties prenantes. Inspirer les équipes avec un sens clair de la direction et du but, en gardant toujours à l'esprit qu'il y a un patient à la fin de tout ce que nous livrons.</li><li>Innover et transformer : identifier et mettre en œuvre des améliorations de processus qui améliorent l’efficacité, la satisfaction de la clientèle et l’évolutivité. Encouragez un état d'esprit axé sur les solutions qui remet en question le statu quo et embrasse la créativité.</li><li>Optimisation des ressources : assurez-vous que la fonction de soutien technique est entièrement équipée (avec les talents, les systèmes et la structure appropriés) pour fournir des solutions rapides et efficaces qui favorisent la réussite des clients.</li></ul></div><div><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications">Conditions d'emploi<ul><li>Baccalauréat en informatique, en génie ou dans un domaine connexe (ou expérience équivalente)</li><li>Plus de 10 ans d'expérience dans des rôles techniques ou de prestation de services (soutien, développement, intégration, etc.) dans le secteur de l'imagerie médicale ou des technologies de la santé</li><li>Plus de 5 ans d'expérience à la tête d'équipes de soutien technique ou de prestation de services, idéalement dans un environnement logiciel/SaaS</li><li>Capacité avérée à diriger le changement et à constituer des équipes performantes et réparties à l'échelle mondiale</li><li>Compréhension approfondie des meilleures pratiques ITIL et du service centré sur la connaissance (KCS)</li><li>Expérience dans la réalisation d'améliorations mesurables dans les programmes CSAT, VOC et de réussite client connexes</li><li>Solides compétences en analyse, en gestion de projet et en gestion du changement organisationnel</li><li>Excellentes compétences en communication en anglais, avec une approche collaborative et axée sur le client</li></ul>Compétences souhaitées<ul><li>Maîtrise de ServiceNow (SNOW) ou de plateformes de soutien similaires</li><li>Solide expérience en analyse de soutien et en mesures de satisfaction de la clientèle</li></ul>Pourquoi se joindre à Intelerad ?<ul><li>Nous sommes plus qu’une entreprise de logiciels : nous sommes une équipe unie par un objectif, motivée par l’innovation et inspirée par l’impact.</li><li>Portée mondiale, cœur local : avec des bureaux en Amérique du Nord, au Royaume-Uni et en Australie, nous apportons une collaboration mondiale aux défis locaux en matière de santé.</li><li>Culture autonome : on croit qu'on doit rester ensemble. Nous reconnaissons les efforts, célébrons les victoires et nous soutenons les uns les autres dans les défis.</li><li>Axé sur la croissance : nous nous engageons à assurer votre réussite. Du développement professionnel au coaching en leadership, nous investissons pour vous aider à vous lancer et à atteindre vos objectifs. Aidez notre entreprise à bâtir un héritage et à façonner l'avenir du soutien à la clientèle dans un environnement rapide et axé sur la mission.</li><li>Axé sur l'innovation : on n'a pas peur de repenser, de repenser et de réimaginer. Si vous êtes prêt à gagner la journée en résolvant des problèmes complexes qui comptent, vous vous épanouirez ici.</li></ul></div></section>

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Alphasense

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AlphaSense is seeking to build its India Talent Community. The company is looking for team players who are humble, hungry, and smart, and who can put their egos aside to prioritize the needs of the team. The ideal candidates should be highly motivated, driven to succeed, and always looking for ways to improve, and should have excellent communication skills and a collaborative spirit. The company offers opportunities for personal and professional growth, and celebrates hard work and dedication. AlphaSense is committed to fostering a work culture that encourages these qualities and values the contributions of team players. They are looking for people who want to create the next thing. AlphaSense is an equal-opportunity employer.

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Join AlphaSense + Tegus Waterford Talent Community

Compliance Surveillance Analyst

<h2>About AlphaSense:&nbsp;</h2> The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&amp;P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!</div><div><iframe src="https://www.youtube.com/embed/jGvdN_T6d60" width="560" height="314"></iframe> In India, we have our teams based in Pune, Mumbai, Delhi and, Bangalore. We pride ourselves on being client-focused and collaborative, on the pioneering edge of technology. We also have fun. Whether it’s office happy hours, team outings, or game nights, we believe in working with people we like to hang out with. Ideal candidate traits If you identify as a team player and you are humble, hungry, and smart — we would love to get to know you. We believe these qualities to be vital to building a strong, productive, and collaborative work environment, where everyone is committed to achieving common goals and working towards shared success. We are looking for people who are willing to learn from others, who can put their egos aside and prioritise the needs of the team. You should also be highly motivated, driven to succeed, and always looking for ways to improve. We value emotional intelligence, excellent communication skills, and a collaborative spirit that enables them to build strong relationships with teammates and work effectively towards shared goals. At AlphaSense we are committed to fostering a work culture that encourages these qualities and values the contributions of team players who exhibit them. We seek to match the ambition of ideal team players by offering opportunities for personal and professional growth, providing the resources and support necessary to achieve their goals, and creating an environment where hard work, dedication, and teamwork are celebrated and rewarded. At AlphaSense we are building teams of ideal players who embody the core values of Sisu, driving the company’s success and helping us to create a positive impact on the world. Technologies that we work with: Frontend ReactJS, TypeScript, Micro Frontends Applications NodeJS, TypeScript, GraphQL, Java 17, Spring Boot, Python, FastAPI Backend Java 17, Spring Boot, Python, FastAPI, Kafka Search and AI Apache Solr, Elasticsearch, Vector Search, ML, LLM, Pytorch, Tensorflow Cloud architecture AWS, GCP, Kubernetes, Crossplane, Argo CD Quality &amp; reliability Cypress, Selenium, Selenide, Playwright, Rest Assured, K6, Prometheus, Loki, Grafana &nbsp; Ready to Make an Impact? Join our talent community, hear about exciting career opportunities, and get tailored job recommendations based on your interests. If you’re looking for a challenge, if you love finding things that need interesting solutions, AlphaSense is a great place to come. It is a place for builders, for people who want to create the next thing. &nbsp; Want to hear more? Contact us and let’s figure out together if we can find a common path. Tell us about yourself and your background in your own words.</div><div>AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: <ul> <li style="font-size: 12pt;">AlphaSense never asks candidates to pay for job applications, equipment, or training.</li> <li style="font-size: 12pt;">All official communications will come from an @<a href="http://alpha-sense.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://alpha-sense.com/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw2sfhQUZloRzVpQ4Yj1Ftlo">alpha-sense.com</a>&nbsp;email address.</li> <li style="font-size: 12pt;">If you’re unsure about a job posting or recruiter, verify it on our&nbsp;<a href="https://www.alpha-sense.com/careers/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.alpha-sense.com/careers/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw3I0CFwb1ser7ImCRD48YOl">Careers page</a>.</li> </ul> If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.</div>

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