Internet Brands

Customer Success Manager

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The Customer Success Manager acts as a subject matter expert in client data analysis, customer education, and success enablement. This role involves strategic insight, analytical acumen, and leadership to enhance client engagement and satisfaction. Responsibilities include mentoring the Customer Success Specialist team, developing training programs, collaborating with Sales, Product, and Marketing, and contributing to AI automation initiatives. The manager will also represent the organization as a thought leader.

Corporate Recruiter

<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Job ID 2026-10120</h4><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Position OverviewThe Customer Success Manager serves as a subject matter expert (SME) in client data analysis, customer education, and success enablement. This role combines strategic insight, analytical acumen, and leadership to elevate the performance of the Customer Success Specialist team and enhance client engagement and satisfaction across our portfolio. You’ll collaborate with Sales, Product, and Marketing to ensure our solutions stay at the forefront of industry needs, while also playing a key role in the development of our AI automation initiatives. You will also be expected to structure and maintain our education and training program and materials.Key Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as the subject matter expert in analyzing client data and translating insights into actionable strategies that drive measurable business outcomes.</li><li class="leading-relaxed">Regularly synthesize analytics into clear, impactful recommendations for both internal teams and clients.</li><li class="leading-relaxed">Partner with cross-functional leaders to identify trends, opportunities, and success drivers within client portfolios.</li><li class="leading-relaxed">Mentor and coach the entire Customer Success Specialist team to strengthen their ability to support, train, and educate customers effectively.</li><li class="leading-relaxed">Cultivate an environment centered on excellence in customer service and proactive engagement.</li><li class="leading-relaxed">Develop and implement an industry-leading onboarding and training program, ensuring customers achieve value and confidence from day one.</li><li class="leading-relaxed">Serve as a resource to the Sales team, contributing strategic insights and participating in pitches for high-value clients and prospects.</li><li class="leading-relaxed">Collaborate closely with Marketing and Product teams to align customer insights with roadmap priorities, messaging, and market positioning.</li><li class="leading-relaxed">Act as a prompt technologist and subject matter contributor in the development and refinement of our AI automation layer, helping to shape tools that improve scalability and client experience.</li><li class="leading-relaxed">Stay informed on current and emerging industry trends, technologies, and sentiment, adapting customer education and engagement strategies accordingly.</li><li class="leading-relaxed">Represent the organization in public speaking engagements, webinars, and client-facing events as a thought leader and trusted advisor.</li></ul>Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Business, Marketing, Analytics, or related field (Master’s preferred).</li><li class="leading-relaxed">5+ (2+ in multi-family) years of experience in Customer Success, Client Strategy, or Customer Enablement, with demonstrated success leading teams and programs.</li><li class="leading-relaxed">Strong analytical and storytelling skills—ability to translate data into actionable insights for diverse audiences.</li><li class="leading-relaxed">Proven experience collaborating across Sales, Product, and Marketing functions.</li><li class="leading-relaxed">Exceptional presentation, communication, and public speaking skills.</li><li class="leading-relaxed">Passionate about innovation, customer engagement, and continuous learning.</li></ul>At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the yearly compensation for this role to be $80k + VC. We encourage all interested candidates to apply.In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Consultant (m/f/d) Focus Construction and Infrastructure - Dubai - M2P Consulting</h1><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Description</h2>The role as a (Senior) Consultant in Construction and Infrastructure with us means more than classic consulting: With a hands-on mentality, openness to new technologies, tools, and working approaches, you support our clients in transformation, optimization, and innovation. You take independent project responsibility and benefit from development opportunities up to partner level. You can expect national & international clients in the travel, transport, and logistics industry with foresight, in-depth projects, and a team that supports you.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Activities</h2>This is what you make possible with us<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You increase the efficiency of our clients - through analysis, redesign, and targeted process definition.</li><li class="leading-relaxed">You implement new solutions precisely and always with a view to the needs of the stakeholders.</li><li class="leading-relaxed">With well-founded concepts and strategies, you develop practical solutions together with our clients.</li><li class="leading-relaxed">In workshops, you create real dialogues, identify needs, and create clarity for the next steps.</li><li class="leading-relaxed">You take responsibility not only for work packages but also as a sub-project manager - including technical leadership.</li><li class="leading-relaxed">You drive digital transformation forward - pragmatically, purposefully, and effectively.</li><li class="leading-relaxed">You deepen your expertise in focus topics and expand it in versatile, interdisciplinary projects.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2>This is what you bring with you<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A successfully completed degree in engineering or a comparable field, and technical as well as commercial understanding.</li><li class="leading-relaxed">Confident communication in German and English - written and spoken.</li><li class="leading-relaxed">Initial to several years of consulting experience.</li><li class="leading-relaxed">Proficient in MS Excel / PowerPoint and MS Project. HOAI and VOB are common terms for you.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Team</h2>Who we are and what we stand for<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">M2P is an international management consultancy that accompanies various companies in their transformation process. We support through an integrated offering of professional services, technological solutions, and innovative approaches - always with a claim to excellence.</li><li class="leading-relaxed">Appreciation is not a buzzword for us, but lived everyday life. We rely on genuine collaboration, flat hierarchies, and development perspectives.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Application Process</h2>1) Initial Interview with HR (Recruiting) - Duration approximately 30 to 60 minutes; this usually takes place virtually.2) Initial Interview with a colleague from the department including case processing - Duration approximately 45 to 60 minutes; this usually takes place virtually.3) Initial Interview with a colleague from management - Duration approximately 30 to 45 minutes; this usually takes place virtually; sometimes the interview also takes place as a joint appointment with Mr. Christophe Mostert, Managing Director of M2P Consulting GmbH, in our office in Frankfurt am Main.4) Initial Interview with our Managing Director Mr. Christophe Mostert - Duration approximately 30 minutes; this usually takes place in person in our office in Frankfurt am Main.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Company</h2>At M2P, we live and breathe our business, getting to the core of your challenges. Our employees are innovative and have the entrepreneurial spirit needed to combine the benefits of strategic consulting and digital solutions. We work with our clients at all levels of their organization and guarantee excellent and successful work. Our teams consist of experts in aviation, transport, and logistics, who bundle their respective expertise to perfectly prepare our clients for their upcoming challenges and opportunities.M2P is a global management consultancy that transforms companies by accelerating growth through an integrated offering of professional and technological services. We develop innovative strategies, processes, and technologies in a way that makes sense for our clients and creates value. M2P's product portfolio covers the entire value chain across multiple industries. We specialize in the areas of travel, transport, and logistics. Our clients range from airports to retail to government organizations.We have deep knowledge within our key industries, are detail-oriented, and have experience and knowledge that goes beyond a superficial understanding. In addition to our excellent industry knowledge and methods, we are characterized by close collaboration with our clients. We not only design concepts but also successfully develop and implement innovative strategies, processes, and technologies. Furthermore, we support our clients with measures to streamline processes, reduce costs, optimize staffing schedules and routes, and innovatively shape their growth.Our in-house business unit DTS (Data & Technology Services) aims to increase the operational efficiency of our clients through industry-specific, cloud-based IT tools and services. They are a group of intelligent people who work closely together and are proud to deliver amazing software and provide exceptional customer experiences.

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