IT Service Management

Service Delivery Manager

Presentation, Documentation Specialist - Analyst / Senior Analyst

SAP WalkMe Senior Learning Consultant – US Southeast

Lead WalkMe Training Developer / Digital Adoption Platform Expert – US

Principal Consultant of Business Operations (1099/Contractor)

Principal Consultant, Digital Sourcing Solution-1099/Contractor – Calgary, Canada

Presentation Specialist - Analyst / Senior Analyst

Service Desk Analyst On-site Stamford, CT

We are seeking a strategic and experienced ITSM manager for our IT Service Management function. This role will be responsible for defining and implementing strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization. This role requires strong leadership skills, technical expertise in ITSM frameworks, and the ability to drive transformational change and innovation. You will lead a team, establish KPIs, collaborate with stakeholders, and optimize ITSM tools like ServiceNow to enhance end-user experience and align with business objectives.

ServiceNow Developer/Implementer

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1600 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that’s connected – connected by freedom.Position Overview: We are seeking a strategic and experienced ITSM manager for our IT Service Management function. This role will be responsible for defining and implementing strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization. This role requires strong leadership skills, technical expertise in ITSM frameworks, and the ability to drive transformational change and innovation.ESSENTIAL JOB FUNCTIONS:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop and execute strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework) to optimize IT service delivery, support business objectives, and drive operational efficiency.</li><li class="leading-relaxed">Lead and manage a team of professionals, including Ops Managers, leading tool configuration, ensuring alignment with organizational goals and priorities.</li><li class="leading-relaxed">Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify areas for improvement, and drive continuous service improvement initiatives.</li><li class="leading-relaxed">Collaborate with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives.</li><li class="leading-relaxed">Drive the adoption and compliance of processes across the organization, ensuring adherence to service level agreements (SLAs), operational standards, and regulatory requirements.</li><li class="leading-relaxed">Lead the implementation and optimization of ITSM tool (e.g., ServiceNow) to automate workflows, streamline processes, and enhance the end-user experience.</li><li class="leading-relaxed">Provide strategic guidance and recommendations to senior management on ITSM trends, technologies, and industry standards to drive innovation, cost-effective solutions, and competitive advantage.</li><li class="leading-relaxed">Manage vendor relationships, contracts, and service level agreements (SLAs) for third-party service providers supporting ITSM operations.</li><li class="leading-relaxed">Develop and manage the resource allocation, and staffing plans to support current and future operational needs.</li><li class="leading-relaxed">Prepare and present regular reports, analyses, and recommendations to senior management and stakeholders on ITSM performance, projects, and initiatives.</li><li class="leading-relaxed">Lead the best sharing practices within the Managed Services.</li><li class="leading-relaxed">Focus on constant training and development of the operations teams</li><li class="leading-relaxed">Responsible for contribution in the development of Governance Services IP.</li></ul>REQUIREMENTS:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in information technology, Computer Science, Business Administration, or related field (or equivalent work experience); Master’s degree preferred.</li><li class="leading-relaxed">Proven experience (8+ years) in IT service management or related roles, with demonstrated leadership experience in defining and implementing ITSM strategies and managing ITSM teams in complex organizational environments.</li><li class="leading-relaxed">Strong technical expertise in ITSM frameworks (e.g., ITIL, COBIT)</li><li class="leading-relaxed">Experience with ITSM tools and technologies, including implementation, optimization, and integration with other IT systems and platforms.</li><li class="leading-relaxed">Excellent leadership, interpersonal, and communication skills, with the ability to influence and collaborate effectively at all organizational levels.</li><li class="leading-relaxed">Strong analytical and problem-solving abilities, with a strategic mindset and a focus on driving continuous improvement and operational excellence.</li><li class="leading-relaxed">ITIL Expert certification or higher-level ITIL certifications preferred.</li><li class="leading-relaxed">Proven track record of successfully leading ITSM programs, initiatives, and projects.</li><li class="leading-relaxed">Excellent inter-personal skills with an ability to work in a culturally diverse environment and teams</li><li class="leading-relaxed">Well conversant with MS Office (Outlook, Word, PowerPoint, Excel) and usage of the Internet</li><li class="leading-relaxed">Time management – Ability to meet deadlines and work under pressure.</li><li class="leading-relaxed">Self-motivated and able to work independently with limited supervision</li><li class="leading-relaxed">Flexible on timings and willingness to work in an unstructured environment</li><li class="leading-relaxed">Familiarity with the tools, concepts, and methodologies of quality management.</li></ul>At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

Applied materials 

Global Product Support Engineer

Operations Manager

Financial Analyst - (B3)

Manager - Global Rewards

Customer Support Technician

Product Marketing IV, Pricing - (B4)

Business Management Operations IV - (B4)

Materials Program Management

Quality Manager

Applied Materials is a global leader in materials engineering solutions for chip and display manufacturing. This role involves designing, building, and servicing cutting-edge equipment. The company fosters a supportive culture, prioritizing employee well-being, offering robust benefits, and encouraging continuous learning and professional growth. Join us to push the boundaries of science and engineering, contributing to technologies like AI and IoT, and making a better future possible.

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

Reliability Engineer

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We Are</h2>Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible a Better Future.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We Offer</h2>Location: Singapore,SGPAt Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our <a href="https://hrportal.ehr.com/applied/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">benefits</a>.You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We Are</h2>Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible® a Better Future.At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.</li><li class="leading-relaxed">Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test</li><li class="leading-relaxed">Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed</li><li class="leading-relaxed">Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)</li><li class="leading-relaxed">Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required</li><li class="leading-relaxed">Collect process and qualification data to create product Best Known Methods (BKMs)</li><li class="leading-relaxed">Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping</li><li class="leading-relaxed">Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">More than 5 years of relevant experiences in semiconductor industry</li><li class="leading-relaxed">Prior experiences in PVD equipment will be preferred but not compulsory</li><li class="leading-relaxed">Good communication and interpersonal skills</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Work Location:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Science Park II</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>Time Type: Full timeEmployee Type: Assignee / RegularTravel: Not SpecifiedRelocation Eligible: No

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.