We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential.™

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As a Monitoring SME & Architect, you will design and implement comprehensive monitoring solutions to ensure system uptime, health, performance, and reliability. This involves reducing alert volume, implementing intelligible alerting, alert correlation, and setting up early warning systems. You will collaborate across teams to create centralized dashboards and leverage automation for scalable and secure monitoring configurations, with a future scope for AI-integrated operations.

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Scope:• As a Monitoring SME & Architect, you will be responsible for designing, implementing a comprehensible Monitoring Solutions & process to ensure uptime, system health, performance & reliability. You will be responsible for reduction of alert volume, implement intelligible alerting, alert co-relations, compression of alerts, measuring signal to noise ratio and setting up an early warning system across Operations. You will be required to collaborate across teams and create centralized dashboarding and visibility to remove Silos. You will be responsible for architecting monitoring configurations in a scalable & secure model leveraging automation with a future scope of AI integrated Monitoring Operations.Our current technical environment:• Technical Skills: Monitoring Tool Administration, Logs Indexing & pipeline, Azure, VMWare, Ansible, Python, Selenium, Terraform, Shell, Windows, Linux, GROK parsing• Problem-solving skills – should be able to devise technical and creative solutions. Use Analytics to understand pattern and pro-actively identify gaps• Communication skills – Effective communication is key in this role to gather data about problems, prepare detailed notes and reports, and update users with further steps• Time management – Need to maintain excellent time management skills and should be able to set priorities when handling multiple cases.• Team collaboration – To routinely work with other functions to resolve user issues, so they need to successfully collaborate with team members and coworkers.• Highly motivated, hands-on personality.• Ability to learn quickly in a challenging environmentKey Accountability<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitoring Effectiveness – Ensuring the monitoring framework and enhancements are setup to increase Pro-active identification & resolution prior to customer impact.</li><li class="leading-relaxed">Setup & maintain centralized Monitoring Configuration by code</li><li class="leading-relaxed">Consistently drive the alert volume down and eliminate false alerts</li><li class="leading-relaxed">Setup advanced monitoring alerts for golden signals i.e. Latency, Errors, Throughputs & Saturation.</li><li class="leading-relaxed">Transform from traditional CPU, Memory symptomatic monitors to more advanced alert co-relation pinpointing directly to issues for predictive monitoring</li><li class="leading-relaxed">Create & implement Synthetic or End User Monitoring using Python, Selenium for customer experience monitoring</li><li class="leading-relaxed">Set up API End point monitoring & measure uptime & availability across customers, products & infrastructure endpoints.</li><li class="leading-relaxed">Implement SLOs, SLIs, Error Budgets concepts to measure & setup Maturity model</li><li class="leading-relaxed">Maintain & Manage Code Repository built to scale and security measures</li><li class="leading-relaxed">Leverage Automation to push changes on monitoring tools</li><li class="leading-relaxed">Setup Orchestration mechanism for on-boarding & decommissioning to ensure Operational Readiness</li><li class="leading-relaxed">Setup Dashboards & Create visibility across all Cross-functional teams</li><li class="leading-relaxed">Establish Telemetry for automated collection of data across Metrics, Logs & Traces</li><li class="leading-relaxed">Continuous Analysis on Data to acknowledge gaps and implementing improvements</li></ul>Minimum Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Associate’s degree (or equivalent) in Computer Science; Information Technology or related field preferred</li><li class="leading-relaxed">8-10 years of IT experience with 7 years of Monitoring Experience</li><li class="leading-relaxed">Experience in Administrating Monitoring Tools – AppDynamics, SolarWinds, Grafana, Zabbix, DataDog, ELK Stack etc.</li><li class="leading-relaxed">Hands-on experience on Logs, Metrics, Traces, Parsing, RegEx, Tagging</li><li class="leading-relaxed">Hands-on experience on implementing APM, EUM, Synthetics, API endpoint etc.</li><li class="leading-relaxed">Hands-on experience on integrations with ITSM tools such as Service Now & Jira</li><li class="leading-relaxed">Hands-on experience on Ansible, Python, Selenium, Shell</li><li class="leading-relaxed">Hands-on experience on Enterprise scale of Azure, VM Ware & AWS</li><li class="leading-relaxed">Hands-on experience on creating dashboards and analysis</li><li class="leading-relaxed">Excellent interpersonal, influencing skills, interacting appropriately with colleagues of many technical skill levels, remaining calm and courteous while working in a high-stress situation to resolve problems.</li></ul>Skills:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Technical Skills: Monitoring Tool Administration, Logs Indexing & pipeline, Azure, VMWare, Ansible, Python, Selenium, Terraform, Shell, Windows, Linux, GROK parsing</li><li class="leading-relaxed">Problem-solving skills – should be able to devise technical and creative solutions. Use Analytics to understand pattern and pro-actively identify gaps</li><li class="leading-relaxed">Communication skills – Effective communication is key in this role to gather data about problems, prepare detailed notes and reports, and update users with further steps</li><li class="leading-relaxed">Time management – Need to maintain excellent time management skills and should be able to set priorities when handling multiple cases.</li><li class="leading-relaxed">Team collaboration – To routinely work with other functions to resolve user issues, so they need to successfully collaborate with team members and coworkers.</li><li class="leading-relaxed">Highly motivated, hands-on personality.</li><li class="leading-relaxed">Ability to learn quickly in a challenging environment.</li></ul>

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description & Summary</h2>Knowledge Management at PwC Poland is an expert team providing support in tax research and legislative monitoring in the area of taxes. We also design technological solutions supporting the standardization of documents and processes related to broadly understood tax knowledge, and we take care of the PwC Studio tax service. We cooperate daily with most client teams in TLP – supporting them in challenges related to tax issues.We are looking for a:Consultant<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your future role:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">tax research and review (internal and for clients),</li><li class="leading-relaxed">writing texts and updating the tax service,</li><li class="leading-relaxed">working on the development of AI tools for analyzing tax issues,</li><li class="leading-relaxed">cooperation with experienced consultants on tax advisory and tax review projects,</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Apply if you:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">have completed higher education or are a 5th-year student (preferred legal fields),</li><li class="leading-relaxed">are characterized by high analytical skills and logical thinking abilities,</li><li class="leading-relaxed">can find innovative, unconventional solutions,</li><li class="leading-relaxed">communicate fluently in Polish and English (min. B2),</li><li class="leading-relaxed">have good knowledge of MS Office,</li><li class="leading-relaxed">build relationships easily and are eager to work in a team.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">By joining us, you gain:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">flexible conditions - hybrid work model (min. 2 days from the office), flexible start of the day, workation, sabbatical leave,</li><li class="leading-relaxed">development and upskilling - full team support during the onboarding process, mentoring, training, workshops, certification co-financed by PwC, and conversations with native speakers,</li><li class="leading-relaxed">broad medical and wellbeing program - medical care package (including physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,</li><li class="leading-relaxed">the possibility to create an individual benefits plan (choice of, among others, lunch pass, insurance package, concierge, pet veterinary package, or massages) and access to a cafeteria - including vouchers, discounts on IT devices and car purchase,</li><li class="leading-relaxed">3 hours of paid leave per month for volunteering,</li><li class="leading-relaxed">an additional day off for your birthday,</li><li class="leading-relaxed">and when you like this place as much as we do, you can recommend friends to PwC.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How does the recruitment process look like?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">apply,</li><li class="leading-relaxed">talk on the phone with a Recruiter,</li><li class="leading-relaxed">let's get to know each other better during the recruitment interview!</li></ul>In case of problems, write to us: pl_kariera@pwc.com. Please be informed that this email is not for sending CVs.The administrator of personal data processed for recruitment purposes is PwC Advisory sp. z o.o. sp.k., or another company from the PwC network (<a href="https://jobs-cee.pwc.com/ce/en/cee-pwc-entities-joint-controllers" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">list of companies</a>), to which you are applying. If you give separate consent, personal data will also be processed for other purposes in accordance with the content of the granted consents. Full information on the processing of personal data and your rights can be found in the <a href="https://kariera.pwc.pl/pl/pl/polityka-prywatnosci" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Privacy Policy</a>.

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