Jumio

Customer Success Engineer,NA

DevOps Engineer IV

Senior Account Executive - Biometrics

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Vice President of Finance

As a Customer Success Engineer, you will lead customer onboarding and provide premium support to selected clients, ensuring seamless integration of solutions into their systems. The role requires technical expertise in web or mobile development to assist with integration, resolve technical issues efficiently, and deliver a smooth user experience. Your contribution is integral to driving customer success and satisfaction through seamless integration, premium support, and effective onboarding, bridging the gap between technical and business teams for timely project delivery.

Director, Strategic Alliances & Partnerships - APAC

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role Purpose:</h2><p class="my-4 text-gray-700 leading-relaxed">As a Customer Success Engineer, you will play a crucial role in the Customer Success team, focusing on the customer onboarding process and providing premium support to selected clients, ensuring a seamless integration of our solutions into their systems. The role requires leveraging technical expertise in web or mobile development to assist clients with integration requirements, resolve technical issues efficiently, and deliver a smooth user experience. Effective communication, problem-solving, and project management skills are essential to coordinate with internal teams and manage projects successfully. This position aims to enhance customer satisfaction and support the overall success of our integration solutions.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role Value:</h2><p class="my-4 text-gray-700 leading-relaxed">Your contribution is integral to our mission to drive customer success and satisfaction through seamless integration, premium support, and effective onboarding. By leveraging technical expertise and strong communication skills, the role ensures that clients receive timely assistance and solutions tailored to their needs. This role is crucial in bridging the gap between technical and business teams, fostering collaboration, and ensuring that projects are delivered on time and within scope. The successful execution of these responsibilities not only enhances the client experience but also contributes to the company's reputation and growth by retaining satisfied customers and encouraging positive word-of-mouth referrals.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer Onboarding: Lead the customer onboarding process, from the initial introduction call to the successful integration of our solutions into their systems.</li><li class="leading-relaxed">Premium Support: Provide premium support to the selected clients, offering timely assistance via Slack, quick incident resolution, and rapid bug fixes to ensure a smooth user experience.</li><li class="leading-relaxed">Internal Coordination: Collaborate with internal teams including support, engineering, production, and QA to manage internal projects and ensure successful delivery of customer solutions.</li><li class="leading-relaxed">Technical Expertise: Leverage technical knowledge and expertise in web development or mobile development to assist clients with integration requirements and resolve technical issues effectively.</li><li class="leading-relaxed">Communication and Presentation: Exhibit excellent communication and presentation skills to effectively convey technical concepts and solutions to both technical and business audiences.</li><li class="leading-relaxed">Problem Solving: Utilize strong problem-solving skills to address customer concerns, troubleshoot issues, and identify solutions that meet their needs.</li><li class="leading-relaxed">Project Management: Employ solid project management skills to oversee integration projects, track progress, and ensure timely delivery within scope and budget.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in IT or related field preferred. Candidates with equivalent technical experience will also be considered.</li><li class="leading-relaxed">Previous experience in web development or mobile development is highly desirable.</li><li class="leading-relaxed">Programming proficiency in at least two of these languages: JavaScript, Node.js, Kotlin, Java, Objective-C, and Swift for iOS.</li><li class="leading-relaxed">Strong technical background or similar experience in previous roles.</li><li class="leading-relaxed">Excellent English communication skills, both verbal and written,</li><li class="leading-relaxed">Demonstrated problem-solving abilities and attention to detail.</li><li class="leading-relaxed">Proven project management skills with the ability to prioritize tasks and manage multiple projects simultaneously.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Characteristics and Attitudes</h2><p class="my-4 text-gray-700 leading-relaxed">In a recent global survey these attributes were valued by us in all locations and functions - we firmly believe in hiring for attitude as well as skill.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Friendly and supportive</li><li class="leading-relaxed">Adaptable and flexible</li><li class="leading-relaxed">Articulate and persuasive</li><li class="leading-relaxed">High IQ and EQ</li><li class="leading-relaxed">Curious and coachable</li><li class="leading-relaxed">Commercially Aware</li><li class="leading-relaxed">Resilient and tenacious</li><li class="leading-relaxed">Big picture and the detail</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Values:</h2><p class="my-4 text-gray-700 leading-relaxed">IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Equal Opportunities:</h2><p class="my-4 text-gray-700 leading-relaxed">We are a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About us:</h2><p class="my-4 text-gray-700 leading-relaxed">We are a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.</p><p class="my-4 text-gray-700 leading-relaxed">We are the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Applicant Data Privacy</h2><p class="my-4 text-gray-700 leading-relaxed">We will only use your personal information in connection with our application, recruitment, and hiring processes, as described in our <a href="https://www.jumio.com/legal-information/privacy-notices/candidate-notice/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Applicant Privacy Notice.</a></p><p class="my-4 text-gray-700 leading-relaxed">If you have any questions or comments, please send an email to <a href="mailto:privacy@jumio.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">privacy@jumio.com</a>.</p>

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Level AI, a Series C startup, seeks a Technical Account Manager to revolutionize customer engagement. This role involves serving as the primary client contact, managing onboarding, understanding technical requirements, and ensuring AI-powered solutions meet client needs. You will collaborate with internal teams, develop deep product understanding, identify upsell opportunities, and track key account metrics to enhance customer experience and drive growth.

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