At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

Keywords Studios

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Japanese Customer Support Agent - Gaming

The Software Engineer II - Frontend role at Helpshift involves developing new product features for both internal and external users. Responsibilities include taking ownership of features, writing clean code with comprehensive testing, and reviewing code to maintain quality standards. The role requires designing and developing secure and scalable features, fostering a strong work ethic, teamwork, and a continuous learning approach. The engineer is expected to collaborate effectively within the team and contribute to the overall success of the company's goals and leadership principles.

IT Support Manager/Lead

At Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals.These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:<ul> <li> Power of Partnerships: We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.</li> <li> One Keywords: We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.</li> <li> Raise the Game: We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.</li> <li> Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.</li> <li> Trust through Transparency: We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.</li> </ul>&nbsp;About the role:&nbsp;<ul> <li>Work with the rest of the team in developing greenfield product features that get delivered to internal users as well as Customers.</li> <li>Take ownership of the product feature and be responsible for its quality.</li> <li>Write clean code with appropriate test coverage.</li> <li>Review other people's code and ensure that it is up to company standards.</li> <li>Design and develop features that are secure and scalable by design.</li> <li>Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.</li> <li>Keep calm and learn everyday.</li> </ul>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Roblox

Distinguished Engineer, Machine Learning - Safety

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As a Distinguished Engineer in Machine Learning for Safety at Roblox, you will lead the technical vision and execution of machine learning initiatives to ensure user safety and civility. You will be responsible for crafting and building large-scale machine learning models, mentoring engineers, and collaborating with cross-functional teams. This role involves making technical decisions, ensuring system reliability, and contributing to a safe and inclusive environment. You will report to the VP of Engineering for Trust and Safety.

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<div class="content-intro">Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.</div>As a Technical Director in the Safety organization at Roblox, you will drive the overall technical vision and execution for all machine learning initiatives focused on maintaining the safety and civility of our users. Our industry-leading safety features ensure Roblox remains a safe and inclusive environment for our community to express themselves creatively and share experiences without fear. The Safety org is the reason why Roblox is the safest place on the internet, protecting users You will be reporting to the VP of Engineering for Trust and Safety.from a content-focused perspective as the platform scales to serve different age groups and geographic locations. <h2>You Will:</h2> <ul> <li>Own the technical direction and implementation of machine learning solutions for safety-related systems</li> <li>Lead and mentor other engineers, fostering a culture of technical excellence and inclusivity</li> <li>Break down long-term product requirements into iterative deliverable stages, ensuring continuous improvement</li> <li>Craft and build large-scale machine learning models with billions of parameters, ensuring production-readiness</li> <li>Facilitate challenging technical decisions across multiple teams, demonstrating empathy and finding common understanding</li> <li>Collaborate with cross-functional teams to define and prioritize the machine learning roadmap</li> </ul> <h2>You Have:</h2> <ul> <li>15+ years of experience delivering and improving large-scale machine learning systems</li> <li>Proven expertise in creating and launching machine learning models from scratch</li> <li>Ability to handle data problems, train models with large datasets, and ensure system reliability at scale</li> <li>Experience with distributed systems, data architecture, and model extraction</li> <li>Strong programming skills and willingness to be hands-on as necessary</li> <li>Prior experience in a leadership role with a technical focus, including mentoring engineering teams</li> </ul> <h2>You Are: </h2> <ul> <li>A creative and strategic problem-solver, able to simplify complex issues while integrating fresh ideas</li> <li>Committed to fostering a diverse and inclusive workplace where everyone feels valued and supported</li> <li>Passionate about maintaining deep technical expertise while meeting end-user needs</li> <li>Knowledgeable about cutting-edge ML technologies, including LLMs</li> <li>Experienced in NLP or computer vision (preferred)</li> <li>Familiar with maintaining and evolving safety systems at scale (preferred)</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.</div><div class="title">Annual Salary Range</div><div class="pay-range">$391,590—$448,990 USD</div></div></div><div class="content-conclusion">Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted). You’ll Love: <ul> <li>Industry-leading compensation package</li> <li>Excellent medical, dental, and vision coverage</li> <li>A rewarding 401k program</li> <li>Flexible vacation policy (varies by exemption status)</li> <li>Roflex - Flexible and supportive work policy </li> <li>Roblox Admin badge for your avatar</li> <li>At Roblox HQ: </li> <ul> <li>Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks</li> <li>Onsite fitness center and fitness program credit</li> <li>Annual CalTrain Go Pass</li> </ul> </ul> Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.