Lead Venture

Web Development Support Specialist

Technical Customer Service Representative

Senior Manager, Accounting

Content Publishing Specialist

Technical Support Specialist III (temporary position)

Technical Support Specialist

Client Relationship Specialist

This position provides advanced-level technical support to Dealer Spike customers, requiring comprehensive knowledge of the Dealer Spike Web Platform and expert web development skills. The role handles daily escalations, OEM clients, finance app reviews, and collaborates with Development on bug fixes and new features. It also manages high-profile client requests, prioritizes solutions, and aims to build lasting relationships through quality technical support and customer service.

NetSuite Developer (Canada)

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Position at Dealer Spike BelizeThis position is to provide advanced-level technical support to Dealer Spike customers. This requires comprehensive knowledge of the Dealer Spike Web Platform and expert web development skills. This role handles daily escalations, OEM clients, finance app reviews, and works with Development to correct bugs and add new features to the platform.Additionally, this role handles specific first-line requests from a subset of clients who are high-profile. Requests handled by this position will often be higher priority or more difficult than typical cases. As such, this role will be expected to properly prioritize requests and provide the most appropriate and effective solutions available. The goal of this position should be to establish long-lasting relationships through solid customer service and delivery of quality technical solutions.Here is more of what you’ll get to do:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript (jQuery library)</li><li class="leading-relaxed">Handle requests from a specific subset of clients who are high-profile and/or high-maintenance via email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Solve customer problems in a reasonable time frame</li><li class="leading-relaxed">Provide Dealer Spike website platform education/coaching to customers as needed</li><li class="leading-relaxed">Participate in training sessions on new web technologies and product features</li><li class="leading-relaxed">Create content for the Dealer Spike Knowledge Base (internal and customer-facing)</li><li class="leading-relaxed">Work with peers and supervisors to assist in the resolution of any active escalations</li><li class="leading-relaxed">Deliver a technical support experience that delights customers</li><li class="leading-relaxed">Review and submit Development Requests for platform bugs and enhancements</li><li class="leading-relaxed">Code review and deployment of Finance Application changes</li><li class="leading-relaxed">Consult with clients on the best method for achieving their goals / requests</li><li class="leading-relaxed">Document customized work within website files and Premium support wikis</li><li class="leading-relaxed">Step in as a technical liaison to clients, leading technical discussions during implementations</li><li class="leading-relaxed">Consult, plan, and implement custom project solutions</li><li class="leading-relaxed">Assist development with product releases and documentation</li><li class="leading-relaxed">Develop and deliver training on new support processes and procedures</li><li class="leading-relaxed">Assist in the training and mentoring of new hires</li><li class="leading-relaxed">Develop and deliver department trainings on platform and/or any items related to web development</li><li class="leading-relaxed">Assist with standard Support cases, chat coverage, and call coverage as needed</li><li class="leading-relaxed">Keep up to date with industry developments and disseminate knowledge to peers and other team members</li></ul>You’ll thrive in this role if you have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Extensive knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, JSON, basic ASP, including concepts like layout, specificity, cross browser compatibility, and accessibility</li><li class="leading-relaxed">Extensive knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox</li><li class="leading-relaxed">Excellent written and verbal communication</li><li class="leading-relaxed">Exceptional critical thinking / troubleshooting / problem solving skills</li><li class="leading-relaxed">Superior customer service & client handling skills</li><li class="leading-relaxed">Ability to communicate and collaborate effectively with designers and other development/support agents</li><li class="leading-relaxed">A natural curiosity and enjoyment of technical challenges</li><li class="leading-relaxed">Minimum of 1 year in a Tier 1 technical customer support role</li><li class="leading-relaxed">Familiarity with JavaScript frameworks such as React, AngularJS, and Vue</li><li class="leading-relaxed">Experience with Microsoft tools and Photoshop</li><li class="leading-relaxed">Understanding of SEO / SEM (technical, content, etc.)</li><li class="leading-relaxed">Understanding of eCommerce</li><li class="leading-relaxed">Understanding of DNS, Web Administration, etc.</li><li class="leading-relaxed">Understanding of Feeds Systems</li><li class="leading-relaxed">Understanding of Inventory and Trims databases</li><li class="leading-relaxed">Associates degree in IT or Web Development</li></ul>Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!About our Dealer Spike brand:Dealer Spike, a LeadVenture brand, is a world-wide digital advertising company focused on helping dealers increase sales and service profitability through online digital advertising and training. We provide beautiful, powerful, distinctive web solutions and tools to hundreds of dealers worldwide in the powersports, RV, marine, trailer, agriculture & lawn, truck, heavy equipment auto and OEM spaces. Our expertise comes from real-world dealership experience and a passion for listening and responding to our dealers' needs in the marketplace. Dealer Spike is focused on helping dealers drive more traffic to the showroom, phone, and internet for less cost.Dealer Spike has found a blend of the relaxed start-up company culture and fast paced marketing world that somehow works for us. We are a work-hard-play-hard company at our core and we promise our employees that if you take care of us then we will take care of you!About LeadVenture:LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

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Brand Manager II

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IAM Security Engineer – Identity Governance & Administration Certifications

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Web Development Support Specialist

Technical Customer Service Representative

Senior Manager, Accounting

Senior Manager, Accounting

Content Publishing Specialist

Technical Support Specialist III (temporary position)

Technical Support Specialist

Technical Support Specialist

Client Relationship Specialist

Job Details