Legion is seeking world-class talent to help us capitalize on a massive opportunity to enable the future of work for the 2.7 billion-person strong hourly workforce. Legion powers the future of work by redefining how companies manage and empower their hourly workforces. Legion’s autonomous, AI-powered Workforce Management platform enables companies to tightly manage labor spend while ensuring great experiences for their employees and customers. The software accurately forecasts demand, computes precise labor needs, and staffs the right employees at the right times based on employee skills and preferences. These uncertain times also require healthy workplace features that automate the scheduling of healthy employees and offer immediate response protocols in the event symptoms are detected. These capabilities and more are built directly into Legion.

legion

Technical Account Manager (TAM)

Sales Development Representative, Strategic Accounts

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Enterprise Account Executive

As a Technical Account Manager (TAM), you will build strong relationships with customers, helping them achieve technical goals and overcome challenges. You will serve as a trusted technical partner, providing guidance, optimizing systems, and coordinating issue resolution after implementation. The role involves understanding business processes, ensuring effective system configuration, and maximizing platform value for customers.

Senior Solutions Consultant

As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation. The TAM works closely with customer System Administrators and internal teams to understand business processes, ensure effective system configuration, and help customers maximize value from the platform.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Key Responsibilities</h4><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Named Technical Contact</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the dedicated technical resource for assigned customer accounts</li><li class="leading-relaxed">Partner with customer System Administrators to understand business processes, workflows, and system configurations</li><li class="leading-relaxed">Maintain deep familiarity with each customer’s environment, priorities, and use cases</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Product Expertise & Consultation</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as a product expert, providing guidance, best practices, and technical consultation</li><li class="leading-relaxed">Translate customer business needs into system configuration and optimization recommendations</li><li class="leading-relaxed">Support customers in understanding platform capabilities, limitations, and tradeoffs</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Issue Facilitation & Support Oversight</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide oversight and coordination for customer support tickets</li><li class="leading-relaxed">Own or directly manage highly technical or complex issues as needed</li><li class="leading-relaxed">Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution</li><li class="leading-relaxed">Analyze support trends and proactively address recurring issues</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Readiness & Enablement Management</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensure customers are prepared for and leveraging new product features</li><li class="leading-relaxed">Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts</li><li class="leading-relaxed">Partner with customers to drive feature adoption aligned to their business goals</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Trusted Advisor & Relationship Management</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Run a regular cadence of customer meetings to review:</li><li class="leading-relaxed">Open workstreams and initiatives</li><li class="leading-relaxed">Support ticket status and analysis</li><li class="leading-relaxed">New questions and technical needs</li><li class="leading-relaxed">Open and prioritized issues</li><li class="leading-relaxed">Action items and next steps</li><li class="leading-relaxed">Serve as a trusted consultant, ensuring alignment between customer goals and platform usage</li><li class="leading-relaxed">Advocate for customer needs internally and provide feedback to Product and Engineering teams</li></ul>You will do well in this role if you…<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">become a trusted advisor to customers, hyper-focused on quality and successful adoption</li><li class="leading-relaxed">always strive to provide exceptional customer experience</li><li class="leading-relaxed">are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences</li><li class="leading-relaxed">build positive relationships with peers while working remotely with others across geographies and cultures</li><li class="leading-relaxed">listen continuously, learning from others and leveraging input</li><li class="leading-relaxed">possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior</li><li class="leading-relaxed">constantly improve your own work methods</li><li class="leading-relaxed">commit to the sustainability/scalability of Legion solutions</li><li class="leading-relaxed">work well as a self-starter in a fluid work environment with limited resources</li><li class="leading-relaxed">are a career driven individual looking to grow in a fast paced startup</li></ul>Requirements and Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions</li><li class="leading-relaxed">Experience in managing multiple stakeholders and projects with competing priorities</li><li class="leading-relaxed">Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error</li><li class="leading-relaxed">Bachelor's degree or equivalent experience</li><li class="leading-relaxed">Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening</li><li class="leading-relaxed">Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)</li></ul>Preferred Qualifications and Skills<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Workforce management (WFM) consulting and integration experience</li><li class="leading-relaxed">3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions</li><li class="leading-relaxed">Proven ability to manage changes for business growth minimizing disruption</li><li class="leading-relaxed">Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves</li><li class="leading-relaxed">Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins)</li></ul>

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The Reader Program at Austin Film Festival seeks voracious readers with a strong understanding of screenwriting basics and a keen analytical eye for storytelling. Readers evaluate scripts, contributing to the quality of the competition. Compensation is primarily through Festival opportunities, including a badge to the 33rd Annual Austin Film Festival. This role offers a significant commitment and a chance for individuals passionate about storytelling, or aspiring writers, to grow within the industry by joining a dedicated team.

FableVision Studios creates animation, games, websites, apps, videos, and more to help move the world to a better place. Our signature blend of positive messaging, storytelling, and interactive technologies is sought after by a host of best-in-class organizations, including leading publishers, broadcasters, educational and nonprofit organizations, museums, hospitals and health care organizations, such as PBS Kids, Smithsonian Institution, Sesame Workshop, Boys &amp; Girls Clubs of America, Mattel, the Jim Henson Company, and National Geographic Society.Founded in 1996, the company has earned a reputation for its creative design and development of digital media that engages and inspires. The FableVision team has a deep understanding of the ways that people of all ages approach, comprehend, and apply knowledge, and build media to support their learning.

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Reader Program: The ideal candidate for the Reader Program is a voracious reader who is well-versed in the basics of screenwriting and has a keen sense for analyzing a story. At AFF, storytelling is our focus! So, testing helps us determine the strength of a reader’s eye for strong storytelling and quality.All readers must provide a current resume and complete a thorough application and testing process before being considered as a reader.As we are a 501(c)3 non-profit organization, the vast majority of our readers are compensated for their work via Festival opportunities. One of the most exciting aspects of reading for AFF, is each reader accumulates hours that go towards a Badge to our 33rd Annual Austin Film Festival this upcoming October.Reading for AFF is a big commitment and we’re looking for the very best readers to help maintain the quality of work that advances in our competition. Whether you’re passionate about reading and uplifting storytellers, or a writer breaking into the industry yourself, joining our reader team will allow you the opportunity to grow as a reader, writer, producer, or media-consumer.Please Email <a href="mailto:scriptmanager@austinfilmfestival.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">scriptmanager@austinfilmfestival.com</a> for more information.

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Technical Account Manager (TAM)

Technical Account Manager (TAM)

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Technical Account Manager (TAM)

Software Engineer, Mobile Platform

Software Engineer, Mobile Platform

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