LeoVegas

Payments Product Specialist

Quality Management Lead

CRM Manager - Danish Speaking

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As a Payments Product Specialist at LeoVegas, you will contribute to the payment vendor roadmap and strategy.  Responsibilities include analyzing payment product data, creating reports to maximize payment acceptance rates, acting as a bridge between developers and Payment Service Providers (PSPs), optimizing payment method performance, performing testing and quality assurance, managing payment issue escalations, gathering feedback, maintaining provider relationships, and documenting payment methods. You will be involved with various stages of payments product integrations, ensuring the best payment mix for different geographies and brands.

CRM Manager

<div><div>ABOUT THE ROLE &nbsp;In this exciting role, you will be contributing to LeoVegas’ payment vendor roadmap and strategy on a group level, ensuring the best payment method mix for different geographies and various brands. This includes resolving technical cases and supporting internal product and tech teams throughout various stages of payments product integrations.&nbsp;&nbsp;YOU WILL BE RESPONSIBLE FOR:&nbsp;● &nbsp;&nbsp; Analysing data and performance regarding Payment products, creating reports and taking actions based on the results to maximise payment acceptance rate.● &nbsp;&nbsp; Figuring as a bridge between developers and PSPs when implementing and launching new Payment Methods/PSPs.● &nbsp;&nbsp; Optimising payment method performance through payment gateway configuration, payment routing and risk configurations.● &nbsp;&nbsp; Performing testing and quality assurance of payment methods.● &nbsp;&nbsp; Manage escalation of payment issues with providers, tech support and other departments.● &nbsp;&nbsp; Gather feedback from CS/Payment/Risk Teams for further system improvements and assist the Product Team with prioritisation.● &nbsp;&nbsp; Maintain Provider relationships and follow up on performance, metrics and transaction troubleshooting.● &nbsp;&nbsp; Maintain documentation of Payment Methods such as customer flow, limits, etc. OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING: ESSENTIAL SKILLS●&nbsp; &nbsp; analytic &amp; logic skills - needed when analysing Acceptance Rate inconsistencies to draw conclusions when investigating an issue,● &nbsp;&nbsp; in-depth payments knowledge - understanding of payments ecosystem,● &nbsp;&nbsp; strong troubleshooting skills,● &nbsp;&nbsp; high attention to detail,● &nbsp;&nbsp; knowledge of API (experience in requests and responses, checking logs of different integrations, etc.)&nbsp; &nbsp;NICE TO HAVES●&nbsp; &nbsp; experience with payments aggregators,●&nbsp; &nbsp; experience with working on projects,●&nbsp; &nbsp; knowledge of Excel and data management tools (like Power BI, Tableau)●&nbsp; &nbsp; understanding of software development methodologies.&nbsp;&nbsp;WHO WE ARE&nbsp;At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide. &nbsp;BENEFITS ● &nbsp;Hybrid work policy ● &nbsp;4 weeks of Workation &nbsp;(T&amp;C apply) ● &nbsp;Benefits package - 800 PLN net (B2B)/gross (UOP) monthly ● &nbsp;Training budget ● &nbsp;ICAS assistance program that can provide help and guidance during challenging moments. ● &nbsp;Our office provides complimentary snacks and drinks; on Mondays, we serve complimentary breakfast. ● &nbsp;Team and office social events throughout the year ● &nbsp;Equipment: MacBook Pro + smartphone (iPhone 15 or Samsung Galaxy S24)&nbsp; &nbsp;JOIN US!In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen! &nbsp;Would you be a good fit for the Leo Pride - give us a roar!&nbsp;**As our company working language is English, we’d like to see your CV in English, please**</div></div>

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