LeoVegas

Customer Experience Advisor - Swedish market

AML Analyst

Head of Retention Product

Data Product Owner

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LeoVegas is seeking a dedicated Customer Experience Advisor for the Swedish market. This role involves engaging with customers via email and live chat, providing exceptional service, and collaborating with various internal teams like Payments, Fraud, Safer Gambling, and CRM. The position operates 365 days a year with varied shift patterns, offering a dynamic environment to learn and grow within a vibrant, supportive team.

Head of Customer Support – Nordics

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Position at LeoVegas Group<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ABOUT THE ROLE</h3>Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.Our operations run 365 days a year, featuring a variety of shift patterns to fit different lifestyles, including day and night shifts. We value our team's well-being and will discuss specific shift details during the interview process.Join us at LeoVegas, where you'll be a key player in delivering excellent customer experiences and be part of a vibrant, supportive team. Take the leap and embark on an exciting career journey with us!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">YOU WILL BE RESPONSIBLE FOR:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Clear and concise communication to our customers via live chat, email and phone.</li><li class="leading-relaxed">Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.</li><li class="leading-relaxed">Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">OUR SUCCESSFUL CANDIDATE WILL HAVE:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">An ability to work independently while contributing to the wider team and our culture</li><li class="leading-relaxed">Language: Supporting the Swedish market means you need to be fluent in both writing and speaking in Swedish.</li><li class="leading-relaxed">Enthusiasm and be a self-motivated team player</li><li class="leading-relaxed">Excellent oral and written communication skills</li><li class="leading-relaxed">Strong organisational and time management abilities</li><li class="leading-relaxed">Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHO ARE WE?</h3>At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">BENEFITS</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hybrid work policy</li><li class="leading-relaxed">4 weeks of Workation (T&C apply)</li><li class="leading-relaxed">Well-being allowance to support your active lifestyle</li><li class="leading-relaxed">Private health insurance</li><li class="leading-relaxed">Discounts across a range of retailers, gyms, bars & restaurants</li><li class="leading-relaxed">We offer an employee assistance program that can provide help and guidance during challenging moments.</li><li class="leading-relaxed">For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">JOIN US!</h3>In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!If you think you would be a good fit for the Leo pride - give us a roar!

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Ready to Make a Difference? Join Our Iconic Team at Telstra!</h2>At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.What You’ll Be Doing:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.</li><li class="leading-relaxed">Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.</li><li class="leading-relaxed">Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.</li><li class="leading-relaxed">Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.</li></ul>Salary and Benefits:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Annual Fixed Remuneration: $64,915.20 per year</li></ul>*Junior Rates apply for those under 20 years of age.*Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.*12% superannuation included<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.</li><li class="leading-relaxed">Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.</li><li class="leading-relaxed">Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.</li><li class="leading-relaxed">Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!</li><li class="leading-relaxed">Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.</li><li class="leading-relaxed">Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.</li></ul>Is It You We’re Looking For?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Great Communication Skills: You’re a natural at connecting with people and making their day better.</li><li class="leading-relaxed">Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.</li><li class="leading-relaxed">Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.</li><li class="leading-relaxed">Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.</li><li class="leading-relaxed">Resilience and Positivity: You have a can-do attitude, even when things get busy.</li><li class="leading-relaxed">Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!</li></ul>How to Apply:Ready to kickstart your journey with us? Click "Apply Now" to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.Join Us at Telstra Retail:When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!

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Customer Experience Advisor - Swedish market

AML Analyst

Head of Retention Product

Data Product Owner

Head of Customer Support – ROW (Rest of World)

Data Product Owner

Certification Specialist

HR Business Partner

Head of Player Sustainabiliy - Nordic Market

Job Details