LeoVegas

Customer Experience Advisor - Swedish market

Head of Customer Support – ROW (Rest of World)

Certification Specialist

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Head of Customer Support – Nordics

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Customer Experience Advisor - Dutch Market

Customer Experience Advisor Dutch Market

LeoVegas is seeking a dedicated Customer Experience Advisor for the Swedish market. This role involves engaging with customers via email and live chat, providing exceptional service, and collaborating with various internal teams like Payments, Fraud, Safer Gambling, and CRM. The position operates 365 days a year with varied shift patterns, offering a dynamic environment to learn and grow within a vibrant, supportive team.

Head of Customer Support – Netherlands

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><p class="my-4 text-gray-700 leading-relaxed"><em>Position at LeoVegas Group</em></p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ABOUT THE ROLE</h3><p class="my-4 text-gray-700 leading-relaxed">Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.</p><p class="my-4 text-gray-700 leading-relaxed">As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.</p><p class="my-4 text-gray-700 leading-relaxed">Our operations run 365 days a year, featuring a variety of shift patterns to fit different lifestyles, including day and night shifts. We value our team's well-being and will discuss specific shift details during the interview process.</p><p class="my-4 text-gray-700 leading-relaxed">Join us at LeoVegas, where you'll be a key player in delivering excellent customer experiences and be part of a vibrant, supportive team. Take the leap and embark on an exciting career journey with us!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">YOU WILL BE RESPONSIBLE FOR:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Clear and concise communication to our customers via live chat, email and phone.</li><li class="leading-relaxed">Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.</li><li class="leading-relaxed">Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">OUR SUCCESSFUL CANDIDATE WILL HAVE:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">An ability to work independently while contributing to the wider team and our culture</li><li class="leading-relaxed">Language: Supporting the Swedish market means you need to be fluent in both writing and speaking in Swedish.</li><li class="leading-relaxed">Enthusiasm and be a self-motivated team player</li><li class="leading-relaxed">Excellent oral and written communication skills</li><li class="leading-relaxed">Strong organisational and time management abilities</li><li class="leading-relaxed">Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHO ARE WE?</h3><p class="my-4 text-gray-700 leading-relaxed">At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">BENEFITS</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hybrid work policy</li><li class="leading-relaxed">4 weeks of Workation (T&C apply)</li><li class="leading-relaxed">Well-being allowance to support your active lifestyle</li><li class="leading-relaxed">Private health insurance</li><li class="leading-relaxed">Discounts across a range of retailers, gyms, bars & restaurants</li><li class="leading-relaxed">We offer an employee assistance program that can provide help and guidance during challenging moments.</li><li class="leading-relaxed">For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">JOIN US!</h3><p class="my-4 text-gray-700 leading-relaxed">In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!</p><p class="my-4 text-gray-700 leading-relaxed">If you think you would be a good fit for the Leo pride - give us a roar!</p>

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The Security Coordinator, ID Admin at Lucid Motors' Manufacturing Plant in King Abdullah Economic City is responsible for developing, implementing, and overseeing all security operations and administrative processes. This includes managing security requests, administering badge issuance, maintaining access control records, and ensuring compliance with security standards and local regulations. The role acts as a key point of contact for manufacturing-related security matters, supporting day-to-day operations, incident response, and special events.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Leading the future in luxury electric and mobility</h2><p class="my-4 text-gray-700 leading-relaxed">At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.</p><p class="my-4 text-gray-700 leading-relaxed">We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.</p><p class="my-4 text-gray-700 leading-relaxed">Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Overview</h2><p class="my-4 text-gray-700 leading-relaxed">Develop, implement, and oversee all security operations and administrative processes related to Lucid’s Manufacturing Plant in King Abdullah Economic City. Manage the end-to-end lifecycle of security requests, coordinate access control and event security, ensure compliance with Lucid’s security standards and local regulations. Act as the key point of contact for all manufacturing-related security administrative matters.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage all security requests through the Gateway Help Desk from initiation to implementation.</li><li class="leading-relaxed">Administer and manage the badge issuance process for employees, contractors, and visitors.</li><li class="leading-relaxed">Maintain accurate access control records in the security management system.</li><li class="leading-relaxed">Process requests for new badges, access changes, and revocations in compliance with security policies.</li><li class="leading-relaxed">Conduct identity verification and ensure appropriate authorization prior to granting access.</li><li class="leading-relaxed">Support the onboarding and offboarding process by coordinating with HR, IT, and Facilities departments.</li><li class="leading-relaxed">Manage and maintain badge inventory, supplies, and card printing equipment.</li><li class="leading-relaxed">Assist in conducting periodic access audits and reporting anomalies to the Security Manager.</li><li class="leading-relaxed">Provide front-desk security support, including visitor management and escort coordination when needed.</li><li class="leading-relaxed">Maintain confidentiality and ensure compliance with data protection and privacy standards.</li><li class="leading-relaxed">Support the physical security team in day-to-day operations, incident response, and special projects, events, group and VIP visits</li><li class="leading-relaxed">Deliver basic security awareness briefings related to access control and identification procedures.</li><li class="leading-relaxed">Perform any job-related activities as requested or assigned by the immediate manager.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Skills</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong attention to detail and accuracy in handling personal and access data.</li><li class="leading-relaxed">Knowledge of access control systems and card management platforms.</li><li class="leading-relaxed">Excellent customer service and interpersonal communication skills.</li><li class="leading-relaxed">Ability to handle confidential and sensitive information responsibly.</li><li class="leading-relaxed">Good organizational and administrative skills, including documentation and reporting.</li><li class="leading-relaxed">Familiarity with security protocols, facility entry procedures, and incident reporting.</li><li class="leading-relaxed">Basic understanding of industrial security environments and manufacturing site operations.</li><li class="leading-relaxed">Ability to work independently and as part of a team in a fast-paced setting.</li><li class="leading-relaxed">Excellent written and verbal communication skills with a focus on professionalism and service</li><li class="leading-relaxed">Ability to prioritize, multi-task, and work independently in a dynamic environment</li><li class="leading-relaxed">Interact with internal and external parties for security requirements and support when required.</li><li class="leading-relaxed">Familiarity with international and local security laws and regulations.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Minimum Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High school diploma or equivalent (associate or bachelor’s degree preferred).</li><li class="leading-relaxed">Minimum 2 years of experience in security administration, access control, or facility management.</li><li class="leading-relaxed">Proficiency in using security management systems and standard office software (MS Office, databases).</li><li class="leading-relaxed">Good written and verbal communication skills in English</li><li class="leading-relaxed">Must be willing to work shift hours or flexible schedules as per plant operations. Working knowledge of basic IT troubleshooting and support systems</li><li class="leading-relaxed">Ability to work flexible hours, including on-call availability for emergencies.</li><li class="leading-relaxed">Experience in a manufacturing, industrial, or automotive environment.</li><li class="leading-relaxed">Familiarity with badge printing technologies and card access hardware.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Compensation and Benefits</h2><p class="my-4 text-gray-700 leading-relaxed">Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)</p><p class="my-4 text-gray-700 leading-relaxed">By Submitting your application, you understand and agree that your personal data will be processed in accordance with our <a href="https://www.lucidmotors.com/s3fs-public/pdf/candidate-privacy-notice.pdf" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Candidate Privacy Notice</a>. If you are a California resident, please refer to our <a href="https://www.lucidmotors.com/s3fs-public/pdf/california-candidate-privacy-notice.pdf" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">California Candidate Privacy Notice</a>.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>To all recruitment agencies</strong>: <em>Lucid Motors <strong>does not</strong> accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.</em></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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