level ai

Machine Learning Engineer - Research

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Level AI is a Mountain View, CA-based startup innovating in Voice AI, backed by top VCs. They aim to revolutionize customer sales experience using speech AI, NLP, and information retrieval systems. As a Machine Learning Engineer - Research, you will be a critical team member, working with experienced technologists to identify and solve new problems, shaping the future of AI in businesses with high impact.

SDET

<p class="my-4 text-gray-700 leading-relaxed">Level AI is a Mountain View, CA-based startup innovating in the Voice AI space. We are backed by top VCs, technologists from Silicon Valley and industry experts. We are on a mission to revolutionize the customer sales experience for businesses. We are innovating in speech AI, NLP and information retrieval systems to bring customers and businesses closer to one another. As one of the critical members of the Level team your work will be new and of the highest impact to shape the future of AI in businesses. You will directly work with a team of experienced technologists to identify and solve a new set of problems. The team has experience from Amazon Alexa, Google, and other leading AI organizations. You will have the freedom to pave a new path to achieve our mission.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you'll be liable for:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Big picture: Understand customers’ needs and innovate and use cutting-edge Machine Learning techniques to build data-driven solutions.</li><li class="leading-relaxed">Work on NLP problems across areas such as text classification, entity extraction, summarisation, generative NLP, and others.</li><li class="leading-relaxed">Collaborate with cross-functional teams to integrate/upgrade AI solutions into company’s products and services Optimise existing machine learning models for performance, scalability and efficiency.</li><li class="leading-relaxed">Build, deploy and own scalable production NLP pipelines.</li><li class="leading-relaxed">Build post-deployment monitoring and continual learning capabilities.</li><li class="leading-relaxed">Propose suitable evaluation metrics and establish benchmarks.</li><li class="leading-relaxed">Keep abreast of SOTA techniques in your area and exchange knowledge with colleagues.</li><li class="leading-relaxed">Desire to learn, implement and apply latest emerging model architectures (like LLMs), inference optimizations, distributed training, using open-source models, etc.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">We'll love to explore more about you if you have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelors in Computer Science or mathematics-related fields with 2+ years of experience in Machine Learning and NLP.</li><li class="leading-relaxed">Proficient in Python, NLP knowledge and practical experience in solving NLP problems in areas such as text classification, entity tagging, information retrieval, question-answering, natural language generation, clustering, etc.</li><li class="leading-relaxed">Knowledge and experience with data engineering, basic machine learning concepts, data mining, feature extraction, pattern recognition, etc.</li><li class="leading-relaxed">Knowledge and hands-on experience with Transformer-based Language Models like BERT, DeBERTa, Flan-T5, GPT, Llama, Gemma, DeepSeek, etc.</li><li class="leading-relaxed">Deep familiarity with Model Training concepts, model inference optimisations, GPUs, etc.</li><li class="leading-relaxed">Experience with Deep Learning frameworks like Pytorch and common machine learning libraries like scikit-learn, numpy, pandas, NLTK, transformers, etc.</li><li class="leading-relaxed">Experience with ML model deployments using REST API, Docker, Kubernetes, etc.</li><li class="leading-relaxed">Knowledge of cloud platforms (AWS/Azure/GCP) and their machine learning services is desirable.</li><li class="leading-relaxed">Knowledge of basic Data Structures and Algorithms.</li><li class="leading-relaxed">Knowledge of Multimodal models is a plus</li><li class="leading-relaxed">Knowledge of real-time streaming tools/architectures like Kafka, Pub/Sub is a plus.</li></ul><p class="my-4 text-gray-700 leading-relaxed">We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p>

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<p class="my-4 text-gray-700 leading-relaxed">Hiring expert GRC Specialist to be part of a young and leading Enterprise SaaS Product Company that’s redefining the Loyalty domain!</p><p class="my-4 text-gray-700 leading-relaxed">At Loyalty Juggernaut, we’re on a mission to revolutionize customer loyalty through AI-driven SaaS solutions. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem with GRAVTY®, our SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY® delivers cutting-edge loyalty solutions that transform customer engagement across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem.</p><p class="my-4 text-gray-700 leading-relaxed">Visit www.lji.io to know more about us.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role:</h3><p class="my-4 text-gray-700 leading-relaxed">The Governance, Risk & Compliance (GRC) Specialist role will support the organization’s compliance, risk management, and information security programs. This role involves assisting in maintaining LJI’s compliance posture across various frameworks, including ISO 27001:2022, ISO 27018, ISO 22301, SOC 1, SOC 2, GDPR, and the Data Privacy Framework (DPF). The candidate will coordinate internal audits, perform risk assessments, monitor compliance activities, and ensure all security policies and procedures are reviewed as per schedule.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Compliance & Governance</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assist in maintaining compliance with ISO 27001, ISO 27018, ISO 22301, SOC 1, SOC 2, GDPR, and DPF.</li><li class="leading-relaxed">Support periodic reviews and updates of policies, procedures, and records as per the compliance calendar.</li><li class="leading-relaxed">Coordinate with different departments for evidence collection and control validation for ongoing audits.</li><li class="leading-relaxed">Support the preparation and documentation required for internal and external audits.</li><li class="leading-relaxed">Track and follow up on corrective actions and observations raised during audits.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Risk Management</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Participate in periodic risk assessments, identifying, assessing, and documenting information security and operational risks.</li><li class="leading-relaxed">Maintain and update the risk register with input from stakeholders.</li><li class="leading-relaxed">Assist in tracking risk mitigation plans and validating closure evidence.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Internal Audits</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support the planning and execution of internal audits across business functions.</li><li class="leading-relaxed">Document audit findings, maintain audit records, and assist in preparing audit summary 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class="leading-relaxed">Prepare monthly or quarterly compliance status reports.</li><li class="leading-relaxed">Support creation and version control of compliance-related documents.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Information Security/Computer Science/or related discipline.</li><li class="leading-relaxed">1–3 years of relevant experience in Information Security, Compliance, or Risk Management.</li><li class="leading-relaxed">Basic understanding of ISO 27001, SOC 2, GDPR, and related frameworks.</li><li class="leading-relaxed">Good knowledge of information security concepts and documentation practices.</li><li class="leading-relaxed">Strong written and verbal communication skills.</li><li class="leading-relaxed">Exposure to audit, policy management, or risk management tools preferred.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred Certifications (Optional):</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">ISO 27001 Lead Auditor / Internal Auditor</li><li class="leading-relaxed">Certified Information Systems Auditor (CISA)</li><li class="leading-relaxed">GDPR Practitioner or equivalent</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Attributes:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exceptional communication, documentation, and coordination skills.</li><li class="leading-relaxed">Strong process-oriented mindset with a focus on continuous improvement.</li><li class="leading-relaxed">High attention to detail and accuracy in execution.</li><li class="leading-relaxed">Proven ability to collaborate effectively across technical, functional, and business teams.</li><li class="leading-relaxed">Passion for 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Programming Patterns

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