At Levellr, we're at the forefront of transforming how gaming communities connect and thrive on Discord. Our innovative platform turns fragmented Discord conversations into actionable insights, driving community growth and revenue generation. Levellr is run by two co-founders, Tom (CEO) and Ben (CTO), who have experience working at both startups and big companies like Google and Eleven Sports. We’ve been working on the business since early 2021. We’re backed by an advisory board who have 5 successful exits between them.

Level lr

Solutions Engineer

Community Data Analyst

Senior Account Manager

Full Stack Engineer

VP Sales & Business Development - Gaming

The Solutions Engineer role at Levellr involves a mix of pre-sales, customer onboarding, and technical support. The role requires showcasing Levellr’s capabilities, designing technical integrations, assisting clients with product understanding, troubleshooting technical issues, and ensuring excellent customer service. The engineer will collaborate with sales, product, engineering, and account management teams. Responsibilities include driving pre-sales conversations, guiding technical setups, providing technical support, and maintaining customer relationships. The role involves solving integration issues, escalating product bugs, and maintaining technical documentation. The role requires proactive and independent work in a remote-first environment.

Solutions Engineer Levellr is at the forefront of transforming the way gaming companies, brands, and music labels manage and monetize communities on Discord. We work with industry giants like Scopely, Krafton, Hutch, Google, NFL, and Universal, helping them engage deeply with their audiences while ensuring data privacy and community safety. We’re looking for an experienced Solutions Engineer to join our growing team and play a critical role in supporting the sales cycle, integrating client data with Levellr, and providing technical troubleshooting and triage to enable both clients and internal teams. As the technical backbone of our sales and customer success processes, you’ll bridge the gap between our clients’ needs, technical teams, and our product offerings. Your mission? To ensure seamless technical integrations, fast issue resolution, and a top-tier client experience that turns challenges into opportunities. What You’ll Do This role is a mix of technical pre-sales (20-30%), customer onboarding and integration (20-30%), and technical support triage (40-50%) ● Support Sales Teams: Drive technical pre-sales conversations by partnering with the sales team to showcase Levellr’s capabilities, demonstrate integrations, and address technical concerns from prospects. ● Integration Design &amp; Architecture: Guide clients through the technical setup of integrations between their internal data and Levellr’s data. Design scalable, secure, and effective data flows that align with client requirements. ● Client Onboarding &amp; Education: Help onboard clients with a technical focus, assisting them in understanding our product capabilities, integration points, and technical setup for maximum value. ● Technical Troubleshooting &amp; Support: Own high-value customer troubleshooting and issue triage. Solve integration issues directly and escalate product bugs to engineering. Manage and prioritize technical support tickets, ensuring timely responses, keeping clients informed, and ensuring that product bugs are addressed quickly. ● Maintain Customer Relationships: Provide excellent customer service, ensuring customers feel supported and valued, even in challenging technical situations. ● Cross-Team Collaboration: Act as a bridge between customers and engineering teams. Work closely with our product, engineering, and account management teams to provide seamless technical support, ensuring that clients’ issues are resolved promptly and effectively. ● Escalate Critical Issues: When necessary, escalate more complex issues to the relevant technical teams and act as the liaison to ensure swift resolution. ● Document &amp; Share Knowledge: Contribute to and maintain technical documentation, including integration guides, FAQs, and troubleshooting resources, to streamline client and internal team processes. What We’re Looking For ● Technical problem solver: You have a background in software engineering, solutions engineering, or technical consulting. You can read and troubleshoot code, APIs, and integrations. ● Pre-sales experience (or willingness to learn): You’re comfortable in technical sales discussions, helping clients understand how Levellr fits into their stack. ● Customer-facing &amp; collaborative: You enjoy working with people, not just code. You can translate technical details for sales teams and non-technical customers. ● Strong debugging &amp; troubleshooting skills: You can quickly diagnose API, integration, or data issues and either resolve them or escalate efficiently. ● Excellent communication skills: You’re confident presenting to clients and internal teams, making complex insights easy to understand. ● Proactive and independent: You thrive in a remote-first, flexible environment where you can take ownership and work autonomously. Bonus Points For ● Discord Experience: Direct experience with Discord or other community management platforms is highly desirable, especially with a focus on gaming or social data. ● Experience with Data Engineering or ETL Pipelines: Knowledge of building or managing data pipelines, and familiarity with ETL processes, SQL, and data warehouses. ● Technical Certifications: Any relevant technical certifications, especially related to cloud infrastructure, APIs, or data systems. ● Experience in Gaming or Entertainment: Familiarity with the gaming or entertainment industries, especially related to community engagement, is a plus. Who we are Levellr is run by two co-founders, Tom (CEO) and Ben (CTO), who have been building communities for the last 15 years at companies big (YouTube, Interpublic Group) and small (MyCujoo). We launched the company in 2021 with a mission to help our customers with the shift to community platforms like Discord and Reddit. We’ve largely bootstrapped so far, recently raising some investment from experienced gaming and media investors like Mitch Lasky, Owen Mahoney, Crush Ventures and Dylan Collins as well as senior executives from Krafton, Riot Games, Amazon, EA and SuperAwesome. ● We work remotely. You’ll see us in calls from London coworking spaces, suburban home offices, and the occasional Airbnb. ● We get stuff done. We have a bias for action and love creating value from nothing but our code and our conversations. ● We thrive in uncertainty. We listen to market feedback and iterate continuously to build products our customers love. ● We value autonomy, independence, transparency, and trust. We always do the right thing for the team and the business, even if it costs us &amp; we give each other radically honest feedback and challenge assumptions. Benefits We take the health and well-being of our teammates seriously which we reflect in our benefits. Please note, as we are a remote-first company, benefits may vary based on your location. ● 5 weeks holiday allowance ● Co-working space access (Soho Works —&gt; locations across London) ● Home office budget once you pass 3 months probation ● Hybrid remote &amp; flexible working hours ● Stock option plan Remote restrictions ● Workday must overlap by at least 6 hours with London, UK

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AlphaSense is seeking to build its India Talent Community. The company is looking for team players who are humble, hungry, and smart, and who can put their egos aside to prioritize the needs of the team. The ideal candidates should be highly motivated, driven to succeed, and always looking for ways to improve, and should have excellent communication skills and a collaborative spirit. The company offers opportunities for personal and professional growth, and celebrates hard work and dedication. AlphaSense is committed to fostering a work culture that encourages these qualities and values the contributions of team players. They are looking for people who want to create the next thing. AlphaSense is an equal-opportunity employer.

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<h2>About AlphaSense:&nbsp;</h2> The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&amp;P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!</div><div><iframe src="https://www.youtube.com/embed/jGvdN_T6d60" width="560" height="314"></iframe> In India, we have our teams based in Pune, Mumbai, Delhi and, Bangalore. We pride ourselves on being client-focused and collaborative, on the pioneering edge of technology. We also have fun. Whether it’s office happy hours, team outings, or game nights, we believe in working with people we like to hang out with. Ideal candidate traits If you identify as a team player and you are humble, hungry, and smart — we would love to get to know you. We believe these qualities to be vital to building a strong, productive, and collaborative work environment, where everyone is committed to achieving common goals and working towards shared success. We are looking for people who are willing to learn from others, who can put their egos aside and prioritise the needs of the team. You should also be highly motivated, driven to succeed, and always looking for ways to improve. We value emotional intelligence, excellent communication skills, and a collaborative spirit that enables them to build strong relationships with teammates and work effectively towards shared goals. At AlphaSense we are committed to fostering a work culture that encourages these qualities and values the contributions of team players who exhibit them. We seek to match the ambition of ideal team players by offering opportunities for personal and professional growth, providing the resources and support necessary to achieve their goals, and creating an environment where hard work, dedication, and teamwork are celebrated and rewarded. At AlphaSense we are building teams of ideal players who embody the core values of Sisu, driving the company’s success and helping us to create a positive impact on the world. Technologies that we work with: Frontend ReactJS, TypeScript, Micro Frontends Applications NodeJS, TypeScript, GraphQL, Java 17, Spring Boot, Python, FastAPI Backend Java 17, Spring Boot, Python, FastAPI, Kafka Search and AI Apache Solr, Elasticsearch, Vector Search, ML, LLM, Pytorch, Tensorflow Cloud architecture AWS, GCP, Kubernetes, Crossplane, Argo CD Quality &amp; reliability Cypress, Selenium, Selenide, Playwright, Rest Assured, K6, Prometheus, Loki, Grafana &nbsp; Ready to Make an Impact? Join our talent community, hear about exciting career opportunities, and get tailored job recommendations based on your interests. If you’re looking for a challenge, if you love finding things that need interesting solutions, AlphaSense is a great place to come. It is a place for builders, for people who want to create the next thing. &nbsp; Want to hear more? Contact us and let’s figure out together if we can find a common path. Tell us about yourself and your background in your own words.</div><div>AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: <ul> <li style="font-size: 12pt;">AlphaSense never asks candidates to pay for job applications, equipment, or training.</li> <li style="font-size: 12pt;">All official communications will come from an @<a href="http://alpha-sense.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://alpha-sense.com/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw2sfhQUZloRzVpQ4Yj1Ftlo">alpha-sense.com</a>&nbsp;email address.</li> <li style="font-size: 12pt;">If you’re unsure about a job posting or recruiter, verify it on our&nbsp;<a href="https://www.alpha-sense.com/careers/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.alpha-sense.com/careers/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw3I0CFwb1ser7ImCRD48YOl">Careers page</a>.</li> </ul> If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.</div>

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