At Levellr, we're at the forefront of transforming how gaming communities connect and thrive on Discord. Our innovative platform turns fragmented Discord conversations into actionable insights, driving community growth and revenue generation. Levellr is run by two co-founders, Tom (CEO) and Ben (CTO), who have experience working at both startups and big companies like Google and Eleven Sports. We’ve been working on the business since early 2021. We’re backed by an advisory board who have 5 successful exits between them. We’ve built a messaging community product that is growing revenue by 20%+ per month, and currently making waves in the music & creator industry, and now we’re beginning to grow our team.

Level lr

Community Data Analyst

Full Stack Engineer

Levellr is looking for a Community Data Analyst to pioneer the role of leveraging community data to create value for clients. The role involves building and managing SQL queries, analyzing large datasets, and transforming data into meaningful insights. The analyst will also present findings to clients, collaborate with various teams, and contribute to the product roadmap. The ideal candidate should have strong analytical skills, SQL proficiency, and experience with community data, with a client-centric mindset to drive measurable results. The role offers the chance to shape the future of community data analytics in a remote-first, flexible environment.

Community Data Analyst Levellr provides software and community expertise to some of the world’s largest gaming companies (Scopely, Krafton, Hutch), brands (Google, NFL) and music labels (Universal, Warner) to help them grow, manage and monetise communities on Discord. We’re hiring our first-ever Community Data and Analytics Specialist, a unique and groundbreaking opportunity to shape this role and become the go-to expert for leveraging community data to create real WOW moments for our clients. You’ll be at the forefront of transforming how we help software-only clients understand, optimise, and maximise the value of their Discord communities. This is your chance to join a fast-growing startup, take ownership of a critical new function, and play a key role in shaping our product, team, and culture as we continue to expand globally. This role is perfect for someone with a deep passion for data, community engagement, and delivering measurable results for clients. Join us and shape the future of community data analytics at Levellr! What You’ll Do ● Pioneer the role: Define and own the community data and analytics function, establishing best practices for leveraging Discord data. ● Leverage advanced analytics: Build and manage SQL queries, work with complex database structures, and extract insights from large, dynamic datasets. ● Mine for gold: Extract and analyse community data to uncover actionable insights that help both our clients and internal community managers thrive. ● Deliver WOW moments: Transform raw data into meaningful, personalised insights that drive engagement and demonstrate the value of Levellr’s tools. ● Present with confidence: Share your findings with clients, telling compelling stories through data and offering clear recommendations for improvement. ● Apply context: Research clients and their industries to tailor insights that align with their specific goals and challenges. ● Collaborate across teams: Work closely with customer success, product, business development, and marketing teams to ensure your insights translate into tangible results for existing clients and are leveraged to attract new business. ● Feed into the Product Roadmap: You’ll be on the front lines of solving our customers' biggest challenges with community data. When clients start relying on your insights to drive business decisions, that’s a signal we should turn them into scalable product features. Think of your work as a testing ground—prototyping new ways to unlock value from Discord data. ● Champion community success: Help clients structure and optimise their Discord servers to extract maximum value from their communities and Levellr’s tools. ● Stay ahead of trends: Keep up to date with Discord and community data trends, ensuring your recommendations remain cutting-edge and impactful. What We’re Looking For ● Expertise in data analytics: You have strong analytical skills, advanced SQL proficiency, and experience working with complex database structures. ● Community data experience: Ideally, you’ve worked with Discord data or similar community management platforms, understanding engagement metrics and trends. ● Client-centric mindset: You’re passionate about delivering insights that solve client problems and drive measurable results. ● Research-driven approach: You know how to dig deep to understand a client’s business and apply that context to your work. ● Excellent communication skills: You’re confident presenting to clients and internal teams, making complex insights easy to understand. ● Proactive and independent: You thrive in a remote-first, flexible environment where you can take ownership and work autonomously. Bonus Points For ● Experience with community management platforms and/or social media data. ● Familiarity with SaaS and working in data-heavy roles. ● Knowledge of the gaming or entertainment industry. ● Experience turning client feedback into actionable product improvement suggestions. Who we are Levellr is run by two co-founders, Tom (CEO) and Ben (CTO), who have been building communities for the last 15 years at companies big (YouTube, Interpublic Group) and small (MyCujoo). We launched the company in 2021 with a mission to help our customers with the shift to community platforms like Discord and Reddit. We’ve largely bootstrapped so far, recently raising some investment from experienced gaming and media investors like Mitch Lasky, Owen Mahoney, Crush Ventures and Dylan Collins as well as senior executives from Krafton, Riot Games, Amazon, EA and SuperAwesome.● We work remotely. You’ll see us in calls from London coworking spaces, suburban home offices, and the occasional Airbnb. ● We get stuff done. We have a bias for action and love creating value from nothing but our code and our conversations. ● We thrive in uncertainty. We listen to market feedback and iterate continuously to build products our customers love. ● We value autonomy, independence, transparency, and trust. We always do the right thing for the team and the business, even if it costs us &amp; we give each other radically honest feedback and challenge assumptions. Benefits We take the health and well-being of our teammates seriously which we reflect in our benefits. Please note, as we are a remote-first company, benefits may vary based on your location. ● 5 weeks holiday allowance ● Co-working space access (Soho Works —&gt; locations across London) ● Home office budget once you pass 3 months probation ● Hybrid remote &amp; flexible working hours ● Stock option plan Remote restrictions ● Workday must overlap by at least 6 hours with London, UK

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Betson Group

Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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Reconciliation Analyst

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<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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