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Light & Wonder

The Leading Cross-Platform Global Games Company

Global Operations Manager

England, United Kingdom (On-Site)

Customer Service

Operations

2 Days ago

+2 tags
1 skills required for this role

Job Description

Company Description

We have an exciting new opportunity for a Global Operations Manager to join the Playzido Team, a division of Light and Wonder group. As a senior member, this position entails leading a team that is responsible for the day-to-day compliance operations across various markets (EU, UK, CA, US, Latam) and customer service management. 

Job Description

Responsibilities of the Global Operations Manager: 

  • Lead and coach a team, fostering skill development among team members 

  • Mitigate business risk by overseeing regulatory processes and ensuring adherence to required regulations in all areas of operations 

  • Create and maintain comprehensive documentation of compliance processes and keep them up to date in line with evolving regulations and new markets 

  • Identify, manage compliance risks and escalate issues, where appropriate 

  • Work closely with other business leads to integrate necessary regulatory checkpoints in their processes and procedures 

  • Collaborate with the Playzido Program Manager to support new market entries projects taking ownership of the compliance related activities 

  • Manage the relationship and day-to-day activities with the compliance labs (such as GLI and eCogra) 

  • Work closely with the Light and Wonder core compliance team to liaise with the various regulators 

  • Stay informed about regulatory requirements, and clearly communicating their impact to the business 

  • Enhance the Customer Support framework to streamline incident management and improve both internal and external communication processes 

  • Define and document incidents resolution and reporting processes in line with the various regulatory requirements 

  • Conduct monthly internal reviews of Customer Service operations to identify incident trends, pinpoint areas of improvement and explore potential enhancements 

  • Proactive provision of continuous improvement by investigating ways to enhance the quality of processes and tools. 

Qualifications

  • Previous experience in a regulated environment, preferably withing the online casino industry 

  • Excellent stakeholder management skills 

  • Impeccable organisation and communication skills 

  • Great at working with others, proactive with ideas and solutions 

  • Knowledge of the gambling industry (specifically Casino) 

Additional Information

  • Competitive benefits, an open and supportive environment as well as a modern and exciting workplace
  • The opportunity to interact with global teams on a regular basis
  • Tangible and genuine development - at Light & Wonder, you can take your career where you want it to go!

And if that’s not enough; you will get to enjoy a stunning work location and flexible working practices whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.

We encourage and eagerly welcome all applications, however, due to the large amount of applicants that we receive, only those selected for interviews will be contacted.

 

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About Light & Wonder

Light & Wonder, Inc. is the leading cross-platform global games company. 


Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 6,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. 


At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices.

Website

https://outscal.com/company/light-&-wonder

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