Lightcast

Director of Sales

Engineering Intern

Hungarian Language Linguist (India)

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Croatian Language Linguist (India)

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Thai Language Linguist (India)

The primary responsibility of this role is to lead a sales team by co-developing a strategic approach with the Account Executive to generate opportunities and successfully close sales. The Director of Sales will implement KPIs for the sales team and coach reps in the planning, developing, and executing sales objectives for a defined set of accounts. The role also includes helping reps blueprint organizations, open doors through network connections, and assisting in building strategies to maximize customer value and ensure Lightcast can provide long-term value to organizations.

Enterprise Account Executive

The primary responsibility of this role is to lead a sales team by co-developing a strategic approach with the Account Executive to generate opportunities and successfully close sales. The Director of Sales will implement KPIs for the sales team and coach reps in the planning, developing, and executing sales objectives for a defined set of accounts. The role also includes helping reps blueprint organizations, open doors through network connections, and assisting in building strategies to maximize customer value and ensure Lightcast can provide long-term value to organizations.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Major Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Team leadership: Motivate a team of professionals to set and achieve goals by focusing on value creation and accountability to agreed-upon standards.</li><li class="leading-relaxed">Sales Achievement Plan: Develop and execute outcomes-based strategic sales plan via competitive analysis, customer segmentation, product utilization, market and account penetration plans, and thoughtful product positioning. Responsible for collaborating with the Head of Business Unit (SVP) to establish annual sales goals and take necessary action to achieve sales targets. Rigorous sales qualification and pipeline management. Implement repeatable processes and best practices that enhance the ability and efficiency of selling, upselling, or cross-selling to existing customer accounts.</li><li class="leading-relaxed">Sales Performance: Meet or exceed assigned targets for sales volume, market share, and other key financial performance objectives. Identify and assist sales reps in closing sales opportunities, negotiating contracts with support from legal counsel and other internal stakeholders as appropriate for deal execution.</li><li class="leading-relaxed">Sales Cycle Management: Using a motivated and disciplined approach, successfully assist sales representatives in managing the full sales cycle for each opportunity from prospecting, qualifying, and nurturing the opportunity to present the offer, handling objections, and closing the sale. Expected to maintain excellent notes and use company-approved tools to facilitate sales enablement and exceptional client care.</li><li class="leading-relaxed">Sales Forecast and Pipeline Management: Weekly forecast accurately; manage and successfully drive opportunities to closure. Continually focus on sustaining a 3x pipeline.</li><li class="leading-relaxed">Upselling/ Cross Selling: Include an appropriate mix of upselling existing customers into a product suite or cross-selling related or complementary products, subscriptions, and services.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Experience & Education</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Education: Bachelor’s degree</li><li class="leading-relaxed">Sales Expertise: 2-3 years of experience leading a successful enterprise sales team is required. 6+ years of successful software or technology sales experience, with a strong preference for experience with selling to Human Resources executives in the enterprise sector / large enterprise accounts (10k+ employees). Strong sales technical ability should be demonstrated.</li><li class="leading-relaxed">Customer Focus: Ability to demonstrate building credibility, fostering lasting relationships, and seizing opportunities.</li><li class="leading-relaxed">Sales Strategy: Demonstrate mastery of disciplined sales techniques to drive revenue and customer value.</li><li class="leading-relaxed">Financial & Analytical Skills: Strong planning, financial, and analytical abilities to navigate complex business situations.</li><li class="leading-relaxed">Communication: Excellent interpersonal, written, and verbal skills for engaging stakeholders.</li><li class="leading-relaxed">Technology Proficiency: Skilled in Salesforce, HubSpot, Google Suite, and business tools.</li></ul>Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

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The Technical Account Manager (TAM) serves as a trusted advisor, providing post-implementation support to ensure alignment with customer priorities and business objectives. This role involves maintaining strategic relationships, influencing tactical and strategic activities, and driving service excellence. The TAM acts as a subject matter expert, ensuring customers maximize value from NiCE solutions. Key responsibilities include providing strategic technical guidance for Digital Evidence Management Transformation, ensuring solution reliability, and facilitating problem resolution across internal teams. The role requires strong communication and the ability to advocate for customer technical requirements.

Senior Technical Account Manager

Lead NOC Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">So, what’s the role all about?</h2>The Technical Account Manager (TAM) is a trusted advisor to NiCE’s customers and will provide post-implementation support ensuring alignment with the customer’s priorities and NiCE’s business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical and strategic activities to drive service excellence for designated accounts. The TAM is required to be a subject matter expert in the NiCE Solutions deployed for their designated clients and ensure maximum value is achieved from the NiCE solution.You will play a crucial role by providing strategic technical guidance for the continuous monitoring and improvement in the Digital Evidence Management Transformation as well as providing technical best practices.Our customers rely on the evidence and associated data that we capture and manage. Your primary role is to ensure that our customers can be confident that their solution is operating reliably when ingesting, managing, and sharing digital evidence.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How will you make an impact?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Translate customers’ technical business goals into long-term strategies that leverage NiCE’s</li><li class="leading-relaxed">Understand NiCE’s full solution and 3rd party integrations for designated accounts</li><li class="leading-relaxed">Facilitate problem resolution across NiCE internal teams, driving actions, communication and RCA/Best Practices</li><li class="leading-relaxed">Establish relationships and effectively communicate with key members of Customer’s technical team including management personnel.</li><li class="leading-relaxed">Identify technical barriers to product adoption and partner with appropriate NiCE and Customer teams to optimize the customer experience and success.</li><li class="leading-relaxed">Develop, implement and maintain standard practices for designated accounts aligned with the Global TAM operating model.</li><li class="leading-relaxed">Oversee transition phase from implementation to ongoing customer support and maintenance. (documentation and report review, completed project sign-off, documented acceptance, updated internal sites with hand off materials)- Ensure post implementation adoption and success.</li><li class="leading-relaxed">Communicate and advocate customer’s technical requirements and concerns to product management team R&D and other internal stakeholders</li><li class="leading-relaxed">Lead Root Cause/Best Practice sessions with Customers and internally as required</li><li class="leading-relaxed">As a 24x7x365 organization, on-call responsibilities may be required as well as occasional travel to customer sites.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Have you got what it takes?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of 5 years of proven experience in a customer facing technical role, preferably in SaaS or cloud services.</li><li class="leading-relaxed">Outstanding communication skills, capable of engaging both technical and non-technical stakeholders.</li><li class="leading-relaxed">Ability to support large, complex agencies.</li><li class="leading-relaxed">Strong ability to use facts and data to influence decisions.</li><li class="leading-relaxed">A service-oriented mindset with a customer-first</li><li class="leading-relaxed">Ability to prioritize and make appropriate decisions.</li><li class="leading-relaxed">Proven ability to meet deadlines and maintain quality standards.</li><li class="leading-relaxed">Ability to interact effectively with all levels of management and customers.</li><li class="leading-relaxed">Ability to work with minimal guidance or supervision in a time-critical environment.</li><li class="leading-relaxed">Ability to be flexible and quickly adapt to changing business needs and processes.</li><li class="leading-relaxed">Capable of creating. Interpreting, and acting oni reports, including summarizing detailed technical content for technical and non-technical audiences</li><li class="leading-relaxed">Experience with scripting in Linqpad, Powershell or similar</li><li class="leading-relaxed">Experience with basic querying of databases (Microsoft SQL) and Elastic Search</li><li class="leading-relaxed">Experience in data migration and/or transformation</li><li class="leading-relaxed">Knowledge of Entra ID single-sign-on, Windows and Azure server and client technology</li><li class="leading-relaxed">Knowledge in cloud platforms (AWS, Azure, GCP, APIs, and networking</li><li class="leading-relaxed">Ability to obtain security clearances (CJIS).</li><li class="leading-relaxed">Bachelors degree or Masters Degree is preferred</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You will have an advantage if you also have:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.</li><li class="leading-relaxed">Experience/knowledge of the public safety sector.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What’s in it for you?</h2>Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Enjoy NiCE-FLEX!</h2>At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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