Lightcast

Associate Customer Support Engineer

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As an Associate Customer Support Engineer at Lightcast, you will be the primary contact for customers, dedicated to helping them maximize product value. Your role involves responding to inbound support requests, diagnosing inquiries, and providing timely solutions using internal resources. You will escalate complex issues to senior engineers and meticulously document all customer interactions. This position requires meeting performance KPIs and SLAs, ensuring high-quality product support and customer satisfaction. You will be a knowledgeable expert, crucial for Lightcast's customer success.

Engineering Manager

<p class="my-4 text-gray-700 leading-relaxed">As an Associate Customer Support Engineer, you will be the first point of contact for customers of Lightcast. You will have a passion for working with customers, helping them to maximize the value they provide to learners and job seekers.</p><p class="my-4 text-gray-700 leading-relaxed">On a typical day, Lightcast associate customer support engineers receive inbound support requests, establish a point of contact with customers, and use internal resources to identify and provide timely and straightforward answers to their inquiries about our products. Product support engineers deliver product support leadership by being the knowledgeable experts Lightcast’s customers depend on when they need help.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Major Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Receive inbound support requests and establish a reputation with the customer for this and future product support inquiries.</li><li class="leading-relaxed">Properly diagnose customer inquiries and investigate possible resolutions using internal resources (e.g. knowledge bases, FAQs, etc.); communicate solutions to customers for timely and conclusive resolution.</li><li class="leading-relaxed">Escalate product and service issues to the Senior Customer Support Engineer on shift for investigation.</li><li class="leading-relaxed">Document and track customer interactions and resolutions in the ticketing system.</li><li class="leading-relaxed">Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set forth by Lightcast leadership and offer solutions for optimizing performance.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Abilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ability to understand, and research solutions to, problems.</li><li class="leading-relaxed">Strong English-language written communication skills.</li><li class="leading-relaxed">Good knowledge of computers, including web-based applications.</li><li class="leading-relaxed">Ability to learn and adapt in a fast-paced technical environment.</li><li class="leading-relaxed">Ability to work flexible hours, in rotating shifts, including nights, weekends, and holidays.</li><li class="leading-relaxed">Ability to work independently</li></ul><p class="my-4 text-gray-700 leading-relaxed">Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.</p>

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We are a borderless and mysterious game development studio created by artists, founded by Ikumi Nakamura. 時間、空間、言語、創造性に制限されない中村育美が設立したゲームスタジオです。

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><p class="my-4 text-gray-700 leading-relaxed">Come join UNSEEN as a Game Designer! Let's create the world of KEMURI together!</p><p class="my-4 text-gray-700 leading-relaxed">You will join a team to design a game that captivate users and develop ideas for systems.</p><p class="my-4 text-gray-700 leading-relaxed">The ideal candidate for this position has a deep understanding of designing combats, systems, and UI. If you are looking for an opportunity to put your ideas into shape, look no further.</p><p class="my-4 text-gray-700 leading-relaxed">We are looking for a talented Game Designer who will guide the game production, closely collaborating with the Art Team, Engineering Team, and other Game Designers.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Game design (design and implementation) Game system, player, enemy, NPC, level, camera, network, UI/UX, cutscene, parameter, text, task management, consultation and progress with other parts, etc.</li><li class="leading-relaxed">Game development and implementation using Unreal Engine</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Professional experience in game development (6+ years)</li><li class="leading-relaxed">Over 3 years of experience using Unreal Engine</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in consumer game production</li><li class="leading-relaxed">Experience working on projects from start to finish</li><li class="leading-relaxed">Experience as a director, part leader, or project management</li><li class="leading-relaxed">Advanced knowledge and hands-on experience with Unreal Engine (particularly in AI, combat, and UI implementation)</li><li class="leading-relaxed">Japanese language proficiency</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Take initiative and collaborate with team members to lead the project through to completion</li><li class="leading-relaxed">Ability to understand project directions and plans and derive the means to implement them</li><li class="leading-relaxed">Approach tasks with a user-centric mindset and consider the broader impact of one’s work</li><li class="leading-relaxed">Proactively embrace challenges and adapt to new experiences with a positive, solution-oriented attitude</li><li class="leading-relaxed">Ability to think flexibly and adapt to different needs and situations</li></ul>

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.