We are a company of creators, including engineers, artists, musicians, writers, game players and makers. All of us are united in our dedication to creating the future of virtual experiences. We do things that no one else does, and we aren't afraid to take on complex challenges and create unique solutions.

Linden lab

Customer Success Specialist

Senior Software Engineer

Our Customer Success Specialists are vital members of the front-line team, dedicated to ensuring that Second Life customers achieve maximum value from the platform through personalized, proactive support and success guidance. You will help customers resolve technical issues while also delivering a high-touch, personalized experience. Your primary responsibility is to deliver exceptional support to Second Life’s highest-value customers, such as Concierge and Premium Plus members, fostering long-term success and engagement.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your Mission</h3>This location-specific role is tied to our Atlanta worksite and requires a fully on-site schedule. Employees in this role must work in person at our Duluth, GA office five days per week, with schedules that may include weekends based on business needs.Our Customer Success Specialists are vital members of the front-line team, dedicated to ensuring that Second Life customers achieve maximum value from the platform through personalized, proactive support and success guidance. You will help customers resolve technical issues while also delivering a high-touch, personalized experience. In this role, working from our Duluth, GA office is essential to your success, as it allows you to collaborate directly with internal teams - Engineering, Product, and Marketing - to advocate for customer needs and drive product and feature improvements based on direct customer feedback.This is an individual contributor position reporting to the Supervisor of Customer Success. Your primary responsibility is to deliver exceptional support to Second Life’s highest-value customers, such as Concierge and Premium Plus members. Using a variety of communication channels (phone, live chat, ticketed support), the Specialist will leverage in-depth technical knowledge, excellent communication skills, and a strong understanding of the platform’s evolving features to solve customer concerns swiftly and effectively. Your goal is not only to resolve issues but to foster long-term success and engagement for all our valued customers.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How You’ll Grow With Us</h3>At the Lab, you'll experience the best of both worlds: the stability of an established company with over 20 years of expertise and the dynamic momentum of a startup driven by continuous progress. You'll have the unparalleled opportunity to forge meaningful relationships, design impactful systems, and craft strategies that shape the future of virtual experiences.Our vibrant in-office environment in Duluth is designed to foster creativity, collaboration, and ingenuity. With spaces purpose-built for brainstorming, team building, and spontaneous conversations, you'll find endless opportunities to engage and grow. We believe in the power of in-person connections to cultivate a strong sense of community and inclusion, ensuring that your ideas are valued, your contributions celebrated, and your impact deeply felt every day.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Impact You’ll Drive</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work on-site at the Duluth office 5 days per week and contribute to the culture for team collaboration, customer meetings, and cross-department engagement.</li><li class="leading-relaxed">Proactively identify and resolve potential issues by reviewing customer activity and feedback.</li><li class="leading-relaxed">Lead and collaborate in in-office huddles with specialized teams to resolve complex or technical issues that require higher-level support or development assistance.</li><li class="leading-relaxed">Facilitate hands-on training and development sessions in-office to enhance your skills, encourage idea exchange, and share best practices with colleagues, contributing to the team’s overall customer support quality.</li><li class="leading-relaxed">Develop and lead whiteboarding sessions to visually map out issues and solutions and capture outcomes, effectively driving problem resolution and enhancing team understanding during meetings.</li><li class="leading-relaxed">Utilize AI assistive technologies to support customer needs and escalations.</li><li class="leading-relaxed">Build strong relationships with customers through personalized support and advice, engaging across platforms (in-world, Discord, forums, social media).</li><li class="leading-relaxed">Encourage customers to explore new features, events, and experiences in Second Life to deepen their engagement with the platform.</li><li class="leading-relaxed">Leverage backend tools to diagnose and resolve issues related to Region performance, customer interactions, and system functionality.</li><li class="leading-relaxed">Maintain a high level of customer satisfaction and a score of at least 4.</li><li class="leading-relaxed">Handle 4+ customer interactions per day consistently.</li><li class="leading-relaxed">Quickly shift tasks to assist team members during surges in customer inquiries or technical issues.</li><li class="leading-relaxed">Analyze support interactions and feedback to improve support processes and enhance team efficiency.</li><li class="leading-relaxed">Stay up-to-date with and use Second Life’s latest features, releases, and community standards.</li><li class="leading-relaxed">Resolve customer complaints and issues diplomatically via email, chat, and in-world channels, while providing clear, empathetic, and concise responses and maintaining a positive relationship with the customer.</li><li class="leading-relaxed">Leverage experience using customer relationship management (CRM) systems and support platforms to track, manage, and resolve customer inquiries.</li><li class="leading-relaxed">Effectively use in-office visual collaboration tools (whiteboards, charts, large screens) during brainstorming and strategy sessions.</li><li class="leading-relaxed">Exemplify self-initiative and strong sense of responsibility.</li><li class="leading-relaxed">Display a well-developed sense of humor, resilience and a positive outlook.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How You'll Shape Our Future - Together</h3>At Linden, we celebrate all the dimensions of diversity, including diversity of experience. We recognize that candidates applying for this role will be most successful if they bring the following with them:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6 months of experience in a Customer Success or Customer Support role, ideally in a virtual platform or tech environment.</li><li class="leading-relaxed">Demonstrate a service mindset and passion for Customer Service with a clear understanding of the value of in-person collaboration to enhance team development and customer outcomes, and to drive collaboration.</li><li class="leading-relaxed">Showcase exceptional verbal communication skills, ensuring clarity and impact in real-time interactions, presentations, and meetings.</li><li class="leading-relaxed">Multitask under pressure while communicating effectively to multiple individuals simultaneously, across various platforms and communication tools.</li><li class="leading-relaxed">Exhibit patience and willingness to take the time to understand the unique needs of our customers and provide effective solutions.</li><li class="leading-relaxed">Demonstrate curiosity for experimenting with and learning more about AI and how it can be effectively applied at Linden Lab.</li><li class="leading-relaxed">Maintain flexibility to work weekends, evenings, holidays and non-traditional hours.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Fine Print</h3>Pay Transparency NoticeAt Linden Lab, our Total Rewards philosophy is rooted in fairness, equity, and an unbiased approach to compensation, paired with competitive benefits across all locations where we operate.For this Duluth-based role, the hourly salary range is $18.51 - $25.24, with a midpoint of $21.88. New hires start between the minimum ($18.51) and the midpoint ($21.88) of this range. Final base pay is determined by several factors, including experience, skills, competencies, internal equity, and market data calibration.In addition to base pay, this role is eligible for awards under our Equity Incentive Plan (EIP) and a generous benefits package that includes comprehensive medical, dental, vision, and 401(k) plans. Our talent partners will provide more details during the hiring process.Essential Role Functions & Work EnvironmentThe details below outline the core functions and work environment required for this role. Linden Lab is committed to providing reasonable accommodations to support individuals with disabilities in performing these essential duties.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Perform focused, computer-based tasks and collaborate effectively with coworkers in a dynamic, in-office environment. While some remote collaboration may occur, in-office presence is an essential requirement of this role to foster creativity, teamwork, and spontaneous problem-solving.</li><li class="leading-relaxed">Communicate clearly and effectively through typing, using hands and fingers for keyboard tasks.</li><li class="leading-relaxed">Maintain the ability to sit, stand, or remain stationary for extended periods (up to eight hours) during calls, meetings, or collaborative sessions, with ergonomic workstations and tools provided.</li><li class="leading-relaxed">Sustain prolonged attention on a computer monitor to perform tasks requiring visual focus and attention to detail.</li><li class="leading-relaxed">Operate office equipment and handle materials as needed for presentations, discussions, or team activities.</li><li class="leading-relaxed">Move freely around the office to attend meetings, participate in team activities, and contribute to shared responsibilities, supporting a collaborative and engaging workplace culture.</li></ul>

thumbnail_Rockstar.webp

Rockstar.webp

Rockstar Jobs

thumbnail_EA.webp

EA.webp

EA Jobs

thumbnail_Playstation.webp

Playstation.webp

Playstation Jobs

small_Ubisoft.webp

thumbnail_Ubisoft.webp

Ubisoft.webp

Ubisoft Jobs

thumbnail_Epic Games.webp

Epic Games.webp

Epic Game Jobs

thumbnail_Riot Games.webp

Riot Games.webp

Riot Jobs

08cafc09dac48d655284704f063dc64e.webp

CDPR Jobs

80ad888d-4837-48d9-8b65-0ffdee910f35.webp

Krafton Jobs

thumbnail_a14feb4b393500244d0b8864bda07b2c.webp

a14feb4b393500244d0b8864bda07b2c.webp

Twitch Jobs

thumbnail_865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

Larian Jobs

thumbnail_02_21_2024__11_00_53.webp

02_21_2024__11_00_53.webp

Wargaming Jobs

medium_naughty dog.webp

small_naughty dog.webp

thumbnail_naughty dog.webp

naughty dog.webp

Naughty Dog Jobs

large_netflix.webp

medium_netflix.webp

small_netflix.webp

thumbnail_netflix.webp

netflix.webp

Netflix Jobs

large_supercell.webp

medium_supercell.webp

small_supercell.webp

thumbnail_supercell.webp

supercell.webp

Supercell Jobs

zynga_logo.jpg

Zynga Jobs

Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

Test your Unity UI knowledge with this quiz! Explore essential concepts like Canvas, EventSystem and many more. 

Challenge yourself with this Unity Input System quiz! Test your skills in input mapping, device handling, and action events.

Take your Unity skills to the next level with Part 3 of this quiz, covering scripting, physics, rendering, and performance optimization!

Test your Unity expertise with this quiz, covering initialization to advanced rendering and physics!

Test your Unity knowledge with this comprehensive quiz, covering everything from MonoBehaviour basics to advanced physics, rendering, and optimization techniques across multiple difficulty levels!

Assess your knowledge of Unity's Rigidbody component and its advanced physics interactions with this in-depth quiz!

Test your understanding of Unity’s Physics, Movement, and MonoBehaviour with this insightful beginner-friendly quiz!

Dive into the fundamentals of open-world game development in Unity with this beginner-friendly quiz.

Challenge yourself with this beginner-friendly quiz on building an endless runner in Unity!

Test your beginner-level knowledge of Unity platformer development with this engaging quiz.

Test your basic knowledge of Unity and Unreal Engine with this beginner-friendly quiz on game development fundamentals.

This assessment evaluates your understanding of Unity's component-based architecture, how GameObjects and their components interact, the hierarchy system with nested GameObjects, and how to reference them in scripts.

This assessment evaluates your understanding of Unity's NavMesh system, including navigation baking, NavMeshAgents, pathfinding, obstacles, and scripting interactions with NavMesh to create AI-driven movement.

An assessment to test the correct usage of Unity's events and lifecycle functions in the context of the game "Clash Royale"

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

Capco

Senior Operations Analyst / Hybrid - Rio de Janeiro

QSMS Analyst / Home Office

Siemens 

Software Developer - Java

IT Solution Expert - Microsoft Dynamics 365

M365 Integration Engineer

IT Solution Expert

Firewall Architect

Side

Tech & VFX Artist - Talent Pool (APAC)

Design - (Various Disciplines) - Talent Pool (MEA)

The Senior Operations Analyst will guide, supervise, and review operational activities, focusing on structuring, managing, and monitoring action plans. This role involves critically analyzing complex digital transformation problems, proposing solutions, and implementing process improvements. The analyst will apply mathematical, statistical, and AI models to explore data, identify patterns, and build prospective views. Key responsibilities include developing dynamic reports using BI tools, VBA, Access, Spotfire, Script, Broadcast, database concepts, advanced Excel, and PI tools, as well as transforming data into visual representations.

AI & Payments Innovation Consultant

Senior Project Analyst

Process Improvement Analyst

Administrative Analyst - Home Office

Operations Analyst / Hybrid - Macaé

Senior Project Analyst / Hybrid - Rio de Janeiro

Operations Analyst

AML Transaction Monitoring Senior Specialist

MANDATORY REQUIREMENTSEXPERIENCE<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of 7 years of experience in the field.</li></ul>EDUCATION<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Education Level: Higher Education: Undergraduate degree in Administration, Engineering, Accounting, Law, Economics, Information Technology Analysis, Information Technology Administrator, or other areas related to the specialty, provided it is validated by contractual management;</li><li class="leading-relaxed">Post-Graduation with a minimum workload of 360 hours in the following specialties: Business Intelligence (BI), Data Science, Big Data, Visual Analytics, Artificial Intelligence, Machine Learning, or other areas related to the specialty, provided it is validated by Petrobras' contractual management.</li></ul>RESPONSIBILITIES<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Responsible for guiding, supervising, and reviewing the execution of operational activities and tasks related to the structuring, management, and monitoring of action plans, critical analysis of complex problems involving digital transformation, with the proposal of solutions and implementation of improvements in standards and processes;</li><li class="leading-relaxed">Directly advise on exploring data with the application of mathematical models, statistical models, algorithms, and artificial intelligence, allowing the identification of consistent patterns of association rules, temporal sequences, systematic relationships between variables, correlation between events, thus allowing new, more refined and structured data subsets, building a prospective and trend view of events and results;</li><li class="leading-relaxed">Directly responsible for preparing, supervising, reviewing, and developing dynamic (online) reports, using BI tools, VBA, Access, Spotfire, Script, Broadcast, database concepts, advanced Excel, PI tools;</li><li class="leading-relaxed">Responsible for transforming, reviewing, supervising data analysis into visual representations, such as graphs, diagrams, and histograms, to facilitate data understanding.</li></ul>About CAPCO:At Capco, we promote an inclusive culture. We value diversity in all its expressions.We always think, together, about various inclusion and social responsibility actions through internal committees managed by our internal community, such as the Women's group, People with Disabilities, Black People, LGBTQIAPN+, Parenthood, Generations, among others.Our opportunities are open to everyone!!!#LifeAtCapcoNEXT STEPS:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">If you are eager to advance your career with us, apply and await contact from one of our recruiters!</li></ul>

Follow Mayank - career advice

Follow Mayank Grover for game development resources

Free | C# | Midnight Pizza Fight

Free | C++ | Lethos

Free | C++ | Pong

Follow Abhishek - tech content

Follow Abhishek Smith for game programming content

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.