We’re theplaylearning™app for more than 100 million families worldwide.By learning through play, your child will develop skills like creativity, collaboration, critical thinking, and communication.Join the adventure!

Lingokids

Customer Success Lead

Mid Site Reliability Engineer

Site Reliability Engineer

As a Customer Success Team Lead at Lingokids, you will guide a team of 2+ CS Specialists to deliver outstanding experiences to parents and caregivers globally. This role involves leading, mentoring, and developing the team, overseeing daily operations and KPIs, acting as a customer advocate, and collaborating with other departments to improve the customer journey. You will design proactive experiences, lead strategic engagement initiatives, enhance communication, and leverage data to anticipate customer needs. The ideal candidate will have 5+ years in B2C customer success, 3+ years in team leadership, strong analytical skills, and experience with Zendesk and AI tools.

We’re looking for passionate professionals to join our team, make a real impact, and contribute to something truly meaningful. Let’s build the future of education together! 🚀We are on a mission to help families raise amazing kids through Playlearning™—our unique approach that blends education with play. Our mission is to empower children with modern learning experiences, combining educational subjects with essential life skills to help them grow into confident, conscious, and resilient lifelong learners.Beyond our award-winning app, we’ve built a multi-platform educational universe, including our “Baby Bot” and “Baby Bot’s Backyard Tales” shows, Podcasts, and Music Publishing. Our content, developed in collaboration with top education experts and Oxford Press University, ensures an engaging, high-quality learning experience in a safe, ad-free environment. This dedication to excellence has earned multiple industry awards across app, podcast, and video categories, including Best Original Learning App by Kidscreen Awards, National Parenting Product Awards by NAPPA Awards, and Best Parenting Product by Good Housekeeping, among many others!As Customer Success Team Lead, you’ll guide a team of CS Specialists to deliver an outstanding experience to parents and caregivers worldwide.You’ll combine people leadership, process improvement, and customer insight to make our support more efficient, empathetic, and impactful.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead, mentor, and develop a team of 2+ Customer Success Specialists, fostering a positive, high-performing culture that puts families at the heart of everything we do.</li><li class="leading-relaxed">Oversee daily operations and key KPIs (CSAT, NPS, response time, resolution rate, and sentiment), ensuring smooth workflows and consistently excellent service.</li><li class="leading-relaxed">Act as the primary advocate for the customer, establishing strong feedback loops and collaborating with Product, Engineering, and Marketing to turn insights into meaningful improvements.</li><li class="leading-relaxed">Design and optimize the customer journey, identifying friction points and creating proactive, delightful experiences that build trust and loyalty.</li><li class="leading-relaxed">Lead strategic initiatives that deepen engagement and advocacy, from improving ratings and reviews to developing loyalty programs or nurturing our parent community.</li><li class="leading-relaxed">Enhance how we communicate with families, from support resources to transactional messages, ensuring every interaction is clear, caring, and aligned with the experience.</li><li class="leading-relaxed">Leverage data and insights to anticipate customer needs, guiding decisions that enhance satisfaction, retention, and long-term growth.</li><li class="leading-relaxed">Support complex or high-priority cases when needed, ensuring we always go the extra mile for our users.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll bring:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of experience in B2C customer success, ideally with tech products used by customers worldwide.</li><li class="leading-relaxed">3+ years of experience leading a customer support or success team (2+ direct reports).</li><li class="leading-relaxed">Analytical and data-driven, with a proactive approach to problem-solving and team development.</li><li class="leading-relaxed">Strong background with Zendesk (Support, Explore, Help Center) and workflow automations.</li><li class="leading-relaxed">Experience with AI tools such as Netomi or similar platforms.</li></ul>English is a must: We’re a multicultural team providing a service in English, so while certifications aren’t necessary, fluency is essential. As a fully remote company, clear and effective spoken and written communication—especially in asynchronous, long-form formats—is key to collaborating successfully.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Life at Lingokids</h3>📚 Career Growth: Your growth drives our success! We invest in your development up to €2,000 per year for books and training—so you can keep learning and growing with us.🏡 Remote-Friendly: Work from where you’re most productive—home or our offices in Madrid—anywhere within a 2-hour difference from Spain (GMT+1). The choice is yours!📈 Stock Options: Your contribution matters! You'll receive stock options, giving you the opportunity to own part of the company and share in its success.**🖥 Home Office Setup: Create your ideal workspace with a €400 allowance for setup and €35/month** for remote work expenses—because comfort fuels creativity!**🍲 Meal Allowances: Get €60/month** on your Cobee card to enjoy meals at restaurants or food delivery—good food makes everything better!**💳 Flexible Compensation: Manage your meal, transport and childcare expenses easily with <a href="https://cobee.io/plataforma-de-beneficios" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Cobee**</a>, integrating them directly into your payroll.**🩺 Health Insurance: Access private health coverage** at exclusive rates through Adeslas, seamlessly deducted from your payroll—quality care made simple.💬 Language Lessons: Learning never stops! Enjoy free language classes in Spanish and English, to sharpen your skills and stay connected in a global team.🌍 Visa Sponsorship: If you need a visa to work in the EU, we’ll handle the process and cover the costs to make your transition seamless.🎉 Company events: Yes! We’re a fully remote team spread across different countries, but we love getting together from time to time in different corners of Spain, for team gatherings and recharging at our amazing off-sites!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Passion matters more than perfection</h3>Didn’t check every box for this role? No worries! We’re looking for passionate, driven individuals who believe in our mission. If that sounds like you, we’d still love to hear from you!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Diversity, Equity, and Inclusion</h3>At Lingokids, diversity isn’t just a checkbox—it’s at the heart of everything we do. Just like we teach kids to embrace differences, we celebrate them in our team, knowing that the best ideas come from unique perspectives. We’re all about creating a space where everyone feels valued, heard, and empowered to be their authentic selves. No matter your background, identity, or story, if you’re passionate about making a difference in education, we want you here.

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Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. # Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.  # Position Overview Job Description Zelis is looking for a Senior Data Scientist who will collaborate with our analytics and data engineering teams to collect, analyze, and derive insights from company, client, and publicly available data. The ideal candidate must have strong experience in data mining/data analysis/predictive modeling, using a variety of data tools, building, and implementing models, supervised and unsupervised learning, NLP, feature reduction, cluster analysis and creating/running simulations. They must be comfortable working with a wide range of stakeholders and functional teams. # Essential Duties and Functions * Understand the business objective and directly participate in the delivery of data science solutions to solve business problems. * Extract and analyze data: assessing quality, profiling, cleansing, exploratory data analysis and the transformation of large and complex datasets to be utilized for developing the statistical models. * Design and develop different statistical modeling techniques such as regression, classification models, anomaly detection models, clustering models, deep learning models and feature reduction etc. to derive actionable insights. * Build, test, validate models through various relevant methodologies, error metrics and calibration techniques. * Validate the post-production model performance and calculate the ROI * Work with cloud analytic platforms on AWS/ Azure using PySpark, Sagemaker, Snowflake, Azure Synapse Analytics, etc. * Perform multiple tasks and deal with changing deadline requirements. This includes knowing when to escalate issues. Maintain a focused, flexible, organized, proactive and positive behavior and approach. * Monitor the projects of Junior Data Scientists, and mentor and provide them guidance when needed. * Proactively provide recommendations to the business based on the insights derived from data science modeling techniques to resolve business problems. * Communicate data science models’ complex results and the insights to the non-technical audiences. * Interact with cross-functional technical teams and multiple business stakeholders to support integration of data science solutions into the business processes. # Experience, Qualifications, Knowledge, and Skills * Advanced degree in data science, statistics, computer science, or equivalent with a background in statistics. * Experience with healthcare and/or insurance data is a plus. * Proficiency in SQL, Python/R, NLP and LLM * 3-5 years of relevant work experience including 5 years of experience in developing algorithms using data science technologies to evaluate data scenarios and future outcomes. * Competent in machine learning principles and techniques. * Experience with cloud-based data and AI solutions. * Familiarity with collaboration environments (e.g. Jupyter notebooks, gitlab, github etc) # Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day. # Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. # Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.</h1>

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Customer Success Lead

Mid Site Reliability Engineer

Site Reliability Engineer

Job Details