Lirio is the personalization engine for digital health, combining behavioral science with artificial intelligence to move people to better health. Through Precision Nudging™, our platform assembles and delivers tailored, behavioral interventions to overcome unique barriers to engaging with and acting on health recommendations. By scaling hyper-personalized interventions, our clients deliver patient and member-focused experiences that initiate and drive sustained behaviors across their entire population, optimizing engagement, closing gaps in care, lowering costs, and measurably improving health outcomes.

Lirio

Director of Client Success

VP, Commercial Partnerships

VP, Engineering

Principal Generative AI Scientist

The Director of Client Success at Lirio will lead enterprise client relationships, focusing on retention, satisfaction, and expansion. This role involves partnering with various internal teams to ensure delivery excellence and measurable client outcomes. The Director acts as a strategic advisor, managing the client engagement lifecycle, reporting on success rates, identifying product enhancements, and driving revenue growth. The position requires extensive experience in Health Tech, strong leadership, cross-functional skills, and business acumen.

<p class="my-4 text-gray-700 leading-relaxed">Lirio is a technology/software company that provides expertise in a variety of behavioral science domains (e.g., behavioral economics, social psychology, public health), data science, and machine learning to drive consumer engagement, close gaps in preventive and chronic care, and promote health and well-being across an individual’s lifespan. Lirio’s behavior change AI platform unites behavioral science with advanced artificial intelligence (AI) to deliver Precision Nudging health interventions. Precision Nudging is the application of behavioral science to health interventions personalized by AI to each individual that overcome barriers to action at the right time and place for scalable, behavior change.</p><p class="my-4 text-gray-700 leading-relaxed">This is a remote role with the opportunity to be hybrid if located in Tennessee. All applicants must be authorized to work in the US without sponsorship.</p><p class="my-4 text-gray-700 leading-relaxed">To ensure an excellent onboarding experience and integration into the company, new colleagues will spend their first week onsite at one of our offices in Tennessee. Travel expenses will be paid. This is a requirement.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Summary</h2><p class="my-4 text-gray-700 leading-relaxed">The Director of Client Success plays a pivotal role in Lirio’s growth and client engagement strategy. This leader will own enterprise client relationships driving retention, satisfaction, and expansion while ensuring delivery excellence. Partnering closely with Sales, Solutions, Product Marketing, PMO and Analytics. This role ensures clients achieve measurable outcomes aligned with both the customer KPI’s and Lirio’s OKR’s. The Director serves as a strategic advisor and advocate, bringing insight, energy and operational rigor to every interaction.</p><p class="my-4 text-gray-700 leading-relaxed">The Director of Client Success holds responsibility for the client engagement lifecycle by managing recurring touchpoints to provide detailed MBR/QBR reporting on success rates, identifying product enhancements as well as opportunities for vertical and horizontal client revenue growth. This position will facilitate regular communication and progress reporting along the way. This dynamic role will be at the forefront of Lirio’s rapid value creation journey, building critical organizational capabilities that will have a lasting impact in a critical and growing global industry. The ideal candidate will have extensive experience managing clients in the Health Tech space (Life Science and Health Plans) working with multi-faceted, cross-functional enterprise teams with a track record of success. Critical characteristics include strong cross-functional and leadership skills, ability to drive urgency and navigate ambiguity, outstanding organizational skills, and a high degree of business acumen.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Essential Duties & Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead client relationships for Lirio across multiple verticals (Health Systems, Payer, Life Science, Digital Health and Retail Health).</li><li class="leading-relaxed">Defining, developing, and optimizing the customer lifecycle by implementing onboarding, retention, and engagement processes for new and existing customers.</li><li class="leading-relaxed">Developing client level strategies to reduce churn rates, increase customer loyalty, and boost renewal rates at assigned accounts.</li><li class="leading-relaxed">Analyzing customer feedback, data, and insights to identify patterns and trends in customer behavior, preferences, and satisfaction. Drawing actionable inferences to support revenue growth and retention.</li><li class="leading-relaxed">Collaborating with key stakeholders to develop and execute strategies that make the company more customer centric.</li><li class="leading-relaxed">Working with the sales teams, product teams, solution teams, and marketing teams to develop strategies for customer acquisition, retention, and engagement.</li><li class="leading-relaxed">Leveraging technology, CRM software, and related tools to optimize customer success operations, automate outreach, increase operational efficiency, and reduce costs. Comfortable with hands-on technical problem-solving and client facing technology discussions</li><li class="leading-relaxed">Measuring the effectiveness of customer success initiatives by tracking key metrics, such as customer satisfaction, engagement, retention, and churn, and developing strategies to optimize KPIs.</li><li class="leading-relaxed">Preparing and presenting reports to executives and stakeholders on customer success initiatives and their impact on the business.</li><li class="leading-relaxed">Identifying and nurturing customer bases and customer segments based on comprehensive data analysis and market insights to ensure exceptional satisfaction, retention, and growth.</li><li class="leading-relaxed">Proactively engage with clients to ensure they understand and clearly see the value from Lirio services.</li><li class="leading-relaxed">Provide guidance on usage, identify opportunities for improvement, and work to prevent issues that could impact the client's success. Help clients achieve their goals throughout the entire customer journey and aim to drive long-term success.</li><li class="leading-relaxed">Ensure client engagements have confirmed success criteria and solution delivery is aligned to meeting and exceeding the outlined criteria</li><li class="leading-relaxed">Maintain a deep knowledge of client industry, product, and role in the market.</li><li class="leading-relaxed">Provide ongoing support for client delivery and operations</li><li class="leading-relaxed">Lead efforts to evolve Lirio’s library of documented process playbooks to facilitate, scale and client success.</li><li class="leading-relaxed">Achieve KPIs as determined in collaboration with Lirio’s leadership team.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Sales</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive expansion opportunities by identifying upsell and cross-sell paths in collaboration with sales.</li><li class="leading-relaxed">Support scope definition and clarification of success criteria</li><li class="leading-relaxed">Build credibility with client stakeholders on Lirio’s execution and delivery</li><li class="leading-relaxed">Advance solution design to identify product discrepancies and requirements</li><li class="leading-relaxed">Participate in contractual reviews to ensure deliverables and timelines match internal expectations/capabilities</li><li class="leading-relaxed">Assist client onboarding plans with expected milestones and workstream timelines</li><li class="leading-relaxed">Align client stakeholders for workstream kickoffs.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Active Client Lifecyle</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work with internal resources to identify/establish reporting aligned to success criteria</li><li class="leading-relaxed">Establish recurring touchpoints with the client stakeholders to review progress and highlight successes in engagement, impact, and ROI.</li><li class="leading-relaxed">Establish recurring touchpoints with client operations team to identify changes to ways of working</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Internal Support</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborate with internal teams to evaluate and evolve processes related to client onboarding and operations.</li><li class="leading-relaxed">Ensure documentation is in place to support channel partners as well as operational education for all client partners</li><li class="leading-relaxed">Work closely with the sales department to set a professionally directed strategy for customer development, retention, and expansion</li><li class="leading-relaxed">Collaborate with cross-functional teams such as Marketing, Sales, Solutions, Analytics, Product, Technology and Behavioral Design to ensure clients are as successful as possible.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Basic Qualifications</h2><p class="my-4 text-gray-700 leading-relaxed">Ideal candidate will have experience in a fast paced, dynamic startup setting in the healthcare technology arena.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years of experience in client/vendor management, consulting or project management</li><li class="leading-relaxed">10+ years of experience in a leadership role</li><li class="leading-relaxed">Proven experience in healthcare, such as experience working in a health technology company or designing digital health interventions.</li><li class="leading-relaxed">Track record of delivering multi-phase projects with parallel and co-dependent workstreams</li><li class="leading-relaxed">Current or recent Customer Success experience working with Health Plans or Life Science clients is strongly preferred.</li><li class="leading-relaxed">Working Knowledge of integrated systems (SaaS, PaaS, APIs, etc.)</li><li class="leading-relaxed">Advanced understanding of product development and how it relates to constructing client commercialization arrangements.</li><li class="leading-relaxed">Experience working in partnership growth teams to evaluate client needs, resources.</li><li class="leading-relaxed">Strong history of working in cross-functional teams</li><li class="leading-relaxed">Excellent Communication Skills to translate requirements, communicate progress and deliver insights</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical (HSA available)</li><li class="leading-relaxed">Dental</li><li class="leading-relaxed">Vision</li><li class="leading-relaxed">Short-term & long-term disability (company-paid)</li><li class="leading-relaxed">Life & AD&D (company-paid)</li><li class="leading-relaxed">401K with company match</li><li class="leading-relaxed">10 paid holidays, quarterly company closure dates, + holiday week company closure</li><li class="leading-relaxed">Flexible time off policy</li><li class="leading-relaxed">Work from home</li><li class="leading-relaxed">6 weeks paid parental leave</li></ul>

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The Senior Enterprise Governance Manager at SS&C’s Australian business is responsible for designing, enhancing, and overseeing the governance framework. This role involves managing day-to-day governance obligations, regulatory reporting, and corporate records, while also overseeing Board and Committee meetings. The manager will maintain and implement governance and risk policies, manage conflict frameworks, and support corporate insurance. They will monitor regulatory developments, foster a positive governance culture, and explore technology solutions to enhance governance processes, collaborating with senior stakeholders to mitigate risks.

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Get To Know Us:</h3><p class="my-4 text-gray-700 leading-relaxed">SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why You Will Love It Here!</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Flexibility</strong>: Hybrid Work Model</li><li class="leading-relaxed"><strong>Your Future:</strong> Income Protection Insurance</li><li class="leading-relaxed"><strong>Your Wellbeing:</strong> Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance</li><li class="leading-relaxed"><strong>Diversity & Inclusion:</strong> Committed to Welcoming, Celebrating and Thriving on Diversity</li><li class="leading-relaxed"><strong>Training:</strong> Hands-On, Team-Customised, including SS&C University</li><li class="leading-relaxed"><strong>Extra Perks:</strong> Discounts on fitness clubs, travel and more!</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Get To Do:</h3><p class="my-4 text-gray-700 leading-relaxed">The Senior Enterprise Governance Manager is responsible for designing, enhancing, and overseeing the governance framework across SS&C’s Australian business. Reporting to the Chief Risk Officer, this role works closely with stakeholders across local and global GIDS teams to ensure strong governance practices, operational alignment with global standards, and continuous improvement across all governance activities. It plays a key role in strengthening organisational accountability, supporting regulatory obligations, and fostering a consistent, high-quality governance culture across the enterprise.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the development, implementation, and ongoing maintenance of the governance framework within SS&C GIDS AU, ensuring alignment with internal policies and regulatory requirements.</li><li class="leading-relaxed">Serve as Company Secretary, managing day-to-day governance obligations, regulatory reporting, ASIC filings, corporate records, and payment of levies and fees.</li><li class="leading-relaxed">Oversee the preparation and management of Board and Committee agendas, papers, and meetings, working closely with the Chief Risk Officer and Directors.</li><li class="leading-relaxed">Manage the fit-and-proper process for Directors and Responsible Managers, including ongoing assessments, training registers, and governance training for new Responsible Persons.</li><li class="leading-relaxed">Maintain, update, and implement governance and risk policies, ensuring alignment with best practice frameworks and evolving regulatory expectations.</li><li class="leading-relaxed">Oversee the Conflict Management Framework, conduct conflict assessments, and report trends to the relevant Board or Committee.</li><li class="leading-relaxed">Manage corporate insurance for SS&C GIDS AU in collaboration with the global Corporate Insurance Director.</li><li class="leading-relaxed">Support client presentations, RFPs/RFIs, and due diligence requests, liaising with Risk and Compliance to provide accurate information.</li><li class="leading-relaxed">Monitor regulatory and industry developments, including updates from APRA, ASIC, AUSTRAC, and others, to ensure policies and processes reflect evolving standards and best practices.</li><li class="leading-relaxed">Foster a positive governance culture across the organisation, encouraging proactive practices and continuous improvement.</li><li class="leading-relaxed">Explore and implement technology, AI, and automation solutions to enhance governance processes and framework effectiveness.</li><li class="leading-relaxed">Build and maintain strong relationships with senior stakeholders, including the Executive Leadership Team, global leaders, and business heads, providing strategic guidance and governance oversight.</li><li class="leading-relaxed">Collaborate with business leaders to ensure governance requirements are consistently applied and managed, mitigating operational, regulatory, and reputational risks.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Bring:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">At least 8 years’ experience in governance, compliance, risk management, or a related discipline within financial services.</li><li class="leading-relaxed">Tertiary qualifications in Business, Commerce, Law, or a related field preferred, supported by ongoing professional development.</li><li class="leading-relaxed">Strong interest in technology and openness to exploring AI-based enhancements in compliance</li><li class="leading-relaxed">Deep knowledge of risk and compliance frameworks, methodologies, and emerging best practices.</li><li class="leading-relaxed">Strong understanding of the Australian regulatory landscape, including the SIS Act, Corporations Act, AML/CTF Act, Privacy Act, and related regulatory instruments. Exposure to global regulatory environments is highly regarded.</li><li class="leading-relaxed">Proven ability to analyse complex issues, exercise sound judgment, and drive effective solutions across a global business.</li><li class="leading-relaxed">Excellent communication skills, with the ability to influence, engage, and build confidence with senior stakeholders.</li><li class="leading-relaxed">Strategic mindset with experience shaping and communicating governance or risk strategies in complex organisations.</li><li class="leading-relaxed">Demonstrated ability to balance local regulatory requirements within a global group structure and manage competing jurisdictional needs.</li><li class="leading-relaxed">Collaborative, adaptable, and able to build strong relationships while navigating change with professionalism and empathy.</li><li class="leading-relaxed">Strong commitment to integrity, ethical conduct, and compliance with all legal and internal obligations.</li></ul>

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Director of Client Success

VP, Commercial Partnerships

VP, Engineering

Principal Generative AI Scientist

Job Details