Lorikeet

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Software Engineering Manager

Agent Product Manager

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Data Scientist

Lorikeet is seeking a Business Operations professional for a remote role in the United States. This high-context, high-agency position involves rotating through various high-priority business functions like growth, upsell, or partnerships, incubating new functions, solving tough problems, and making things happen. The ideal candidate thrives on autonomy, makes fast, high-stakes decisions, and directly manages key customer relationships, contributing to scaling Lorikeet's global presence.

AI Implementation Strategist

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Lorikeet</h2>Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.We’re doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what’s next: providing personalized concierge services to their customers.To deliver this combination of powerful AI systems and well designed tooling we’re leveraging <a href="https://www.linkedin.com/in/jamie-hall-30360954/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Jamie’s</a> experience as an early member of Google’s generative AI team and <a href="https://www.linkedin.com/in/shind/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Steve’s</a> experience building for operational teams at Stripe, as well as the experience of our team who’ve joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’ve raised over USD $50m from leading VCs and angel investors, including QED (Capital One founder), Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our global customers include:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The largest telehealth company in Australia,</li><li class="leading-relaxed">The largest bank for teens in the US,</li><li class="leading-relaxed">One of the largest NFT marketplaces by trading volume,</li><li class="leading-relaxed">The leading virtual specialty-care platform in the US,</li><li class="leading-relaxed">One of the largest flexible rent-payment platforms in the US,</li><li class="leading-relaxed">One of the largest Web3 gaming companies</li></ul>… and a handful of other enterprise customers with over 1 million support tickets a year.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What’s unique about this opportunity?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Warm, mature, flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.</li><li class="leading-relaxed">High pay, high expectations, high performance. We’re building a small, great team. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team gets the same monthly updates we send to our investors because they’re investors and owners too.</li><li class="leading-relaxed">No nonsense recruitment process. The process is: 1) informal chats with Steve and Remy to hear our pitch and understand your interests and goals, 2) a ~two day paid work trial where you come in and ship with us. There’s no better way for each of us to figure out if we like working together than to work together!</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the role and you</h2>We’re hiring for Business Operations in the United States. You’ll be part of our generalist team, rotating through different parts of the company—standing up and pressure-testing functions like growth, upsell motion, or partnerships. This is a high-context, high-agency role designed to grow with the needs of the business.The essence of BizOps here is filling high-priority gaps as they emerge - incubating new functions, solving tough problems, and making things happen.This is the right role for someone who thrives on autonomy and wants to build. You’ll often be the only person online in your timezone, making fast, high-stakes decisions and directly managing relationships with key customers. If that energizes you, you'll do well here.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as an early BizOps hire, partnering closely with leadership to scale our presence globally</li><li class="leading-relaxed">Rotate through high-priority business functions (e.g. growth, strategic finance, partnerships), standing up systems and playbooks as you go</li><li class="leading-relaxed">Make fast, high-stakes decisions with limited structure or oversight</li><li class="leading-relaxed">Design and implement scrappy, high-leverage solutions to problems across operations, GTM, and customer delivery</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The right candidate</h3>The right candidate is equal parts operator, strategist, and builder. You’re the kind of person who gets energy from ambiguity, moves quickly without sacrificing judgment, and can context-switch between tactical execution and big-picture thinking. You’re comfortable navigating unstructured problems, and you have a bias toward action—even when the path isn’t fully mapped.You might have experience in consulting, early-stage startups, or customer-facing roles at fast-moving tech companies. What matters most is that you can pick up new domains quickly, communicate clearly across functions, and take ownership of complex initiatives from day one.You should be excited about the opportunity to rotate across the business, standing up new functions and helping us scale what works.You might be fit if you:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You’ve owned high-impact projects in fast-paced environments, such as MBB consulting, investment banking, PE or VC, and 2-4 years in a high growth, venture-backed software startup.</li><li class="leading-relaxed">You’ve successfully launched new initiatives or processes from scratch (e.g. built a new onboarding flow, created internal dashboards, led a GTM experiment)</li><li class="leading-relaxed">You’ve directly managed enterprise or strategic customer relationships and know how to navigate ambiguity, unblock stakeholders, and drive toward outcomes</li><li class="leading-relaxed">You’ve led cross-functional workstreams, perhaps involving product, engineering, sales, or customer success—and have the receipts to show you made things measurably better</li><li class="leading-relaxed">Are excited by the chance to help build a category-defining AI company</li></ul>Applicants must be based in the United States and eligible to work in the US without sponsorship (remote work supported).If you don't quite match this and are from an under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.

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Our Technical Account Managers are seasoned account management and technical resolution professionals. They are responsible for resolving complex problems, providing excellent technical and customer service to key accounts, and ensuring client success with NICE products. This role involves fostering strategic relationships, leveraging deep technical knowledge, and understanding client business needs to optimize solutions and drive continuous improvement.

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about?Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.How will you make an impact?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NICE products and services.</li><li class="leading-relaxed">Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.</li><li class="leading-relaxed">Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.</li><li class="leading-relaxed">Technical Expertise: Leverage deep knowledge of NICE products and technologies to troubleshoot client issues and optimize their solutions.</li><li class="leading-relaxed">Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NICE solutions.</li><li class="leading-relaxed">Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NICE products and services.</li><li class="leading-relaxed">Continuous Improvement: Contribute to the development and improvement of NICE products and services by identifying and recommending enhancements based on client feedback.</li></ul>Have you got what it takes?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.</li><li class="leading-relaxed">5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.</li><li class="leading-relaxed">Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.</li><li class="leading-relaxed">Excellent customer service and communication skills, with fluency in both written and verbal communication.</li><li class="leading-relaxed">Ability to multitask effectively and thrive in a fast-paced environment.</li><li class="leading-relaxed">Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.</li></ul>You will have an advantage if you also have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications</li></ul>This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​What’s in it for you?Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!Enjoy NICE-FLEX!At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.Requisition ID: 8838Reporting into: Manager, Customer SuccessRole Type: Individual ContributorAbout NiCENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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Business Operations

Software Engineering Manager

Agent Product Manager

Agent Product Manager

Sales Operations

Account Executive

Software Engineer

Head of Forward Deployed Engineering

Data Scientist

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