Lorikeet

Senior Product Manager

Account Executive

Software Engineer

Senior Software Engineer

Lorikeet is seeking a Senior Product Manager to own the core AI agent quality and capabilities. This role involves defining product strategy and roadmap with leadership, collaborating cross-functionally with engineering, design, and business operations to develop impactful solutions. The ideal candidate is user-focused, technically minded, accountable, and autonomous, driving product success in a high-velocity environment by understanding customer needs and leveraging data.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Lorikeet</h2>Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.We’re doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what’s next: providing personalized concierge services to their customers.To deliver this combination of powerful AI systems and well designed tooling we’re leveraging Jamie’s experience as an early member of Google’s generative AI team and Steve’s experience building for operational teams at Stripe, as well as the experience of our team who’ve joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’ve raised over USD 50m from leading VCs and angel investors, including QED, Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our global customers include:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The largest telehealth company in Australia,</li><li class="leading-relaxed">The largest bank for teens in the US,</li><li class="leading-relaxed">One of the largest NFT marketplaces by trading volume</li><li class="leading-relaxed">One of the largest Web3 gaming companies</li></ul>… and a handful of other enterprise customers with over 1 million support tickets a year.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What’s unique about this opportunity?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Warm, mature, flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.</li><li class="leading-relaxed">High pay, high expectations, high performance. We’re building a small, great team. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team gets the same monthly updates we send to our investors because they’re investors and owners too.</li><li class="leading-relaxed">On the technical cutting edge. With our users we’re defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilities and data models of an AI first company are - it’s white space for us to invent. The AI agent problems we’re solving are beyond the cutting edge at the biggest research labs. We’re building on a modern tech stack, with Typescript, React/Remix, PrismaORM, NestJS and some Python sprinkled in.</li><li class="leading-relaxed">No nonsense recruitment process. The process is: 1) informal chats with Isharna and Steve to hear our pitch and understand your interests and goals, 2) a ~two day paid work trial where you come in and ship with us. There’s no better way for each of us to figure out if we like working together than to work together!</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the role and you</h2>We're hiring a Senior Product Manager. You will work closely with leadership to own the core of our offering: our AI agent quality and capabilities. You’ll collaborate with engineering, design, and business operations to develop solutions that make a real impact on customer experiences. You’ll help ensure we’re shipping the right thing and that the product is coherent in a high velocity environment.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The right candidate</h3>We’re looking for a product manager who has experience shipping tools and systems that combine deep technical innovation, user-centric design, and relentless execution to solve real-world problems. This role is perfect for someone who is:1. User-focused and obsessed with how to deliver the best possible experience for customers.2. Technically minded and has the ability to understand and act on complex technical systems, especially those involving LLMs.3. Accountable and autonomous. You take ownership of your domain and do what's required to make the product successful. You prefer action and impact to rituals.We need someone who enjoys diving into customer challenges and thinking creatively about new ways to help businesses.As an early team member, you’ll have the agency to take initiative and shape how we work with customers. Our customers and revenue are >50% in the US, but today most of our team and our headquarters is in Sydney, Australia, where this position will be located.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with the CEO and Head of Product and Design to define product strategy and roadmap</li><li class="leading-relaxed">Work closely with customers to understand their nuanced needs and objectives</li><li class="leading-relaxed">Partner cross-functionally to build solutions that feel like magic</li><li class="leading-relaxed">Leverage user data and industry insights to inform strategy and measure success</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You might be a fit if you</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have 5+ years of experience shipping complex products as a Product Manager, ideally in B2B SaaS with focus on enterprise customers</li><li class="leading-relaxed">Proven track record shipping products in fast-paced, high-ambiguity environments where you've had to define the path forward</li><li class="leading-relaxed">Have experience building and managing relationships with customers or external stakeholders</li><li class="leading-relaxed">Are an excellent communicator - demonstrated success driving outcomes without direct authority over engineering teams</li><li class="leading-relaxed">Are excited about AI and already experimenting with it (e.g., using ChatGPT, trying AI tools, or learning how AI can be applied in business)</li><li class="leading-relaxed">Have a technical curiosity and enjoy learning new tools, even if you don’t have a formal technical background</li><li class="leading-relaxed">Have a demonstrable track record of outperformance against your peers in competitive environments (work, school, sports, hobbies)</li></ul>If you don't quite match this and are from an under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.<a href="https://jobs.ashbyhq.com/Lorikeet/386b9e45-0eaa-40b8-b486-7941534a9617/application" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Apply for this Job</a>This site is protected by reCAPTCHA and the Google <a href="https://policies.google.com/privacy" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Privacy Policy</a> and <a href="https://policies.google.com/terms" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Terms of Service</a> apply.

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cyara

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As a Senior Cloud Security Engineer at Cyara, you will design, implement, and optimize security controls across cloud environments. This involves collaborating with infrastructure, product, and engineering teams to ensure secure architecture, monitoring, and maintenance of workloads, identities, data, and networks. Key responsibilities include building scalable security automation, enforcing policy-as-code, strengthening IAM practices, and enabling secure-by-default cloud operations to deliver secure, friction-free, and high-quality customer experience.

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Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.comCyara’s Values:At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.Cyara’s Diversity, Equity, Inclusive and Belonging:At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.Job Function Description:As a Senior Cloud Security Engineer, you will be responsible for designing, implementing, and optimizing security controls across cloud environments. You will work closely with infrastructure, product, and engineering teams to ensure workloads, identities, data, and networks are securely architected, monitored, and maintained. This includes building scalable security automation, enforcing policy-as-code, strengthening identity and access practices, and enabling secure-by-default cloud operations.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You will be responsible for:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Cloud Architecture & Design – Designing secure-by-default cloud architectures and integrations, ensuring all new infrastructure meets rigorous security standards before deployment.</li><li class="leading-relaxed">Identity & Access Management (IAM) – Designing and reviewing cloud IAM strategies by defining roles, least-privilege policies, service accounts, and access boundaries across AWS, Azure, and GCP.</li><li class="leading-relaxed">Cloud Configuration Hardening – Locking down storage buckets, network security groups, load balancers, databases, and managed services to prevent accidental exposure and ensure compliance.</li><li class="leading-relaxed">DevSecOps & CI/CD Security – Securing the software supply chain by reviewing pipeline permissions, secrets handling, and artifact signing to prevent unauthorized deployments to production.</li><li class="leading-relaxed">Threat Modeling & Risk Assessment – Conductin threat modeling sessions with architects to identify structural risks (e.g., compromised roles) and defining security requirements for new features.</li><li class="leading-relaxed">Security Automation & Policy-as-Code – AWS‑centric security automation by developing Terraform guardrails, enforcing Policy-as-Code through OPA/Conftest and AWS Service Control Policies (SCPs), and building AWS-native auto‑remediation workflows using AWS Config, EventBridge, Lambda, and SSM Automation to ensure continuous compliance and enforcement of cloud security standards.</li><li class="leading-relaxed">Security Monitoring & Alert Triage – Managing the intake of alerts from CSPM, SIEM, and cloud-native tools (GuardDuty, Defender, SCC), distinguishing real threats from operational noise.</li><li class="leading-relaxed">Cloud Incident Response – Leading investigations into cloud-specific incidents, including compromised credentials, suspicious API calls, crypto-mining activity, or exposed resources.</li><li class="leading-relaxed">Vulnerability Management – Running and analyzing scans for cloud workloads (VMs, containers, serverless) and prioritizing remediation based on contextual risk rather than generic CVSS scores.</li><li class="leading-relaxed">Logging & Audit Readiness – Ensuring cloud audit logs are enabled, immutable, centralized, and readily available for forensic investigations and compliance audits.</li><li class="leading-relaxed">Cross-Functional Advisory – Serving as a subject matter expert for developer, infrastructure, and platform teams, translating complex security requirements into practical, engineering-focused guidance.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Let’s talk about your skills/expertise:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in computer science, Information Security, or a related field; advanced degree preferred.</li><li class="leading-relaxed">Minimum of 8 years of experience in information security, with a demonstrated focus on Cloud Security Architecture, Engineering, and Posture Management.</li><li class="leading-relaxed">In-depth knowledge of CIS Benchmarks, Cloud Security Alliance (CSA) CCM, and NIST 800-53 as they apply to cloud environments.</li><li class="leading-relaxed">Extensive experience with CSPM and CNAPP tools (e.g., Wiz, Prisma Cloud, AWS Security Hub), including their deployment, tuning, and integration into ticketing workflows.</li><li class="leading-relaxed">Deep expertise in AWS security services (IAM, GuardDuty, KMS, SCPs, WAF) and experience securing Kubernetes (EKS) and serverless architectures.</li><li class="leading-relaxed">Proven experience implementing Infrastructure as Code (IaC) security scans and Policy-as-Code (using Terraform, OPA, or CloudFormation) to enforce security guardrails.</li><li class="leading-relaxed">Knowledge and experience with development and implementation of security controls for AI/ML infrastructure, including securing data pipelines and LLM integrations.</li><li class="leading-relaxed">Experience collaborating with DevOps teams to secure CI/CD pipelines and supply chain workflows (Github Actions, GitLab, Jenkins).</li><li class="leading-relaxed">Strong analytical skills with the ability to conduct cloud forensics and support incident response for complex infrastructure compromises.</li><li class="leading-relaxed">Excellent communication skills, with the ability to translate technical security risks into practical guidance for developers and platform engineers.</li><li class="leading-relaxed">Relevant certifications such as AWS Certified Security – Specialty, ISC2 CCSP (Certified Cloud Security Professional), CSA CCSK, or CISSP are highly desirable.</li></ul>Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paidWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Senior Product Manager

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