Loyalty Juggernaut

Technical Project Manager – GRAVTY Implementation & Compliance

Product Specialist - Customer Success

Corporate Lawyer

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Project Manager -GRAVTY® Implementation

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We are seeking an experienced Technical Project Manager to lead the end-to-end delivery of GRAVTY implementations for enterprise clients, while also owning ISMS (ISO and SOC 2) compliance initiatives. This hybrid role combines hands-on project delivery with responsibility for ensuring security and compliance certifications remain current and audit-ready. You will coordinate cross-functional Agile teams, manage multiple concurrent projects, maintain compliance documentation, and drive operational excellence across delivery and governance. This position is ideal for someone who thrives at the intersection of delivery, process, and compliance.

Mobile Engineer (iOS)

<p class="my-4 text-gray-700 leading-relaxed">At Loyalty Juggernaut (LJI), we are transforming customer loyalty through AI-powered SaaS. Our flagship platform, GRAVTY, enables leading global brands to build deeper customer relationships across industries like Airlines, Retail, Hospitality, Banking, Telecom, and more.</p><p class="my-4 text-gray-700 leading-relaxed">Highlights</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">400M+ loyalty members supported globally</li><li class="leading-relaxed">Trusted by 100+ enterprise partners</li><li class="leading-relaxed">Three-time winner of "Best Technology Innovation in Loyalty"</li></ul><p class="my-4 text-gray-700 leading-relaxed">---</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role Summary</h2><p class="my-4 text-gray-700 leading-relaxed">We are seeking an experienced Technical Project Manager to lead the end-to-end delivery of GRAVTY implementations for enterprise clients, while also owning our ISMS (ISO and SOC 2) compliance initiatives. This is a hybrid role that combines hands-on project delivery with responsibility for ensuring our security and compliance certifications remain current and audit-ready.</p><p class="my-4 text-gray-700 leading-relaxed">You will coordinate cross-functional Agile teams, manage multiple concurrent projects, maintain compliance documentation, and drive operational excellence across delivery and governance. This position is ideal for someone who thrives at the intersection of delivery, process, and compliance.</p><p class="my-4 text-gray-700 leading-relaxed">---</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Project Delivery</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own successful implementation of GRAVTY for client projects, delivering against scope, schedule, and budget.</li><li class="leading-relaxed">Ensure go-live readiness for new and enhanced implementations.</li><li class="leading-relaxed">Proactively manage stakeholder expectations, dependencies, and risks.</li><li class="leading-relaxed">Track delivery progress and team velocity to identify improvement opportunities.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Agile Team Leadership</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support 3–4 Agile teams in delivering value through well-executed sprints.</li><li class="leading-relaxed">Facilitate Agile ceremonies, maintain healthy backlogs, and drive sprint planning and reviews in collaboration with delivery teams.</li><li class="leading-relaxed">Promote Agile best practices and continuous team improvement.</li><li class="leading-relaxed">Track deliverables against program milestones and PI objectives.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Compliance and Certification Management</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own and manage the ISMS (ISO and SOC 2) certification processes, including renewals, internal and external audits, and remediation plans.</li><li class="leading-relaxed">Maintain and update compliance documentation, policies, and controls.</li><li class="leading-relaxed">Collaborate with security, engineering, and operations teams to ensure controls are implemented and monitored effectively.</li><li class="leading-relaxed">Act as the primary point of contact for external auditors and certification bodies.</li><li class="leading-relaxed">Drive awareness and training on compliance best practices across teams.</li></ul><p class="my-4 text-gray-700 leading-relaxed">---</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Success Measures</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Projects delivered on time, within scope and budget.</li><li class="leading-relaxed">Continuous compliance with ISMS (ISO and SOC 2) requirements, with successful audit outcomes.</li><li class="leading-relaxed">Increased team velocity and estimation accuracy.</li><li class="leading-relaxed">Adoption of Agile best practices and improved team performance.</li><li class="leading-relaxed">Strong internal and external stakeholder satisfaction.</li></ul><p class="my-4 text-gray-700 leading-relaxed">---</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Must-Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5–8 years’ experience in project management within IT, SaaS, or security-focused product environments.</li><li class="leading-relaxed">Proven success managing Agile teams and enterprise implementations.</li><li class="leading-relaxed">Strong skills in Jira, Confluence, and modern project delivery tools.</li><li class="leading-relaxed">Excellent communication, stakeholder management, and cross-functional collaboration skills.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice-to-Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Expert-level proficiency in Jira, including admin customization, reporting, dashboards, and advanced configuration.</li><li class="leading-relaxed">Hands-on experience with ISMS (ISO and/or SOC 2) certification management.</li><li class="leading-relaxed">Background in security, compliance, or governance frameworks.</li><li class="leading-relaxed">Experience in the loyalty or customer engagement space.</li><li class="leading-relaxed">Bachelor’s in Engineering or IT; MBA or security-related certification (e.g., CISA, CISM) is a plus.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You Are a Great Fit If You</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead with empathy, clarity, and accountability.</li><li class="leading-relaxed">Thrive in fast-paced, multi-stakeholder environments.</li><li class="leading-relaxed">Are metrics-driven, process-minded, and improvement-oriented.</li><li class="leading-relaxed">Excel at balancing delivery execution with compliance and governance requirements.</li></ul>

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The Key Account Manager (KAM) is responsible for managing and expanding relationships with the company’s most important customers and driving new customer sales in the iGaming and online casino sector. This role ensures day-to-day excellence, revenue delivery, sales, and operational success, acting as the client’s advocate while delivering on commercial objectives. The KAM plays a critical role in commercial execution, client satisfaction, and identifying growth opportunities.

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<p class="my-4 text-gray-700 leading-relaxed">##### Job Description</p><p class="my-4 text-gray-700 leading-relaxed">The <strong>Key Account Manager (KAM)</strong> is responsible for managing and expanding relationships with the company’s most important customers as well as finding and driving new customer sales in the iGaming and online casino sector. This role ensures day-to-day excellence, revenue delivery, sales, and operational success, acting as the client’s advocate within the company while delivering on commercial objectives. The KAM plays a critical role in commercial execution, client satisfaction, and identifying growth opportunities.</p><p class="my-4 text-gray-700 leading-relaxed">##### Responsibilities</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage day-to-day relationships with key clients, serving as the main point of contact.</li><li class="leading-relaxed">Ensure client satisfaction by pro-actively addressing needs, resolving issues, and maintaining strong communication.</li><li class="leading-relaxed">Develop account plans to meet revenue targets through upsell and cross-sell opportunities.</li><li class="leading-relaxed">Identifying new customer opportunities, initiating the sales process, and driving it to contract.</li><li class="leading-relaxed">Monitor client performance, provide data-driven insights, and make recommendations for improvement as well as conduct regular business reviews with clients, presenting RAW products, performance insights, ROI, and recommendations.</li><li class="leading-relaxed">Coordinate internally across sales, product, and operations to deliver seamless service to clients.</li><li class="leading-relaxed">Collaborate with product, marketing, and operations teams to deliver tailored solutions for client needs.</li><li class="leading-relaxed">Negotiate contract renewals and incremental deals within existing accounts.</li><li class="leading-relaxed">Prepare and present quarterly business reviews and performance reports.</li><li class="leading-relaxed">Stay up to date on client business, industry trends, and competitors to provide relevant advice.</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Qualifications</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4–6 years of experience in account management, customer success, or sales roles.</li><li class="leading-relaxed">Strong relationship-building and client service skills.</li><li class="leading-relaxed">Commercial mindset with a track record of meeting or exceeding revenue targets.</li><li class="leading-relaxed">Excellent organizational and communication skills.</li><li class="leading-relaxed">Comfortable with data analysis and reporting for clients.</li><li class="leading-relaxed">Experience in B2B industries, ideally SaaS, tech, or iGaming, is preferable.</li></ul>

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