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LTIMindtree is seeking a Technical Helpdesk Coordinator for an onsite role in Bari, Italy. The coordinator will serve as the first point of contact for end-users reporting technical issues via phone, chat, email, or web. Responsibilities include providing first-line technical support for hardware, operating systems, and applications, performing remote troubleshooting, diagnosing issues, and escalating complex problems. The role requires taking ownership of user issues until resolution, maintaining call quality, adhering to SLAs, logging incidents in ITSM tools, and advising users. The candidate will also be involved in identifying major incidents, contributing to knowledge base development, and installing/modifying/repairing hardware and software. A positive end-user experience and building rapport with customers are crucial, as is maintaining confidentiality and adhering to NDA guidelines.

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LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen &amp; Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit <a tabindex="0" href="http://www.ltimindtree.com/" target="_blank" rel="noopener">www.ltimindtree.com</a>. Role: Technical Helpdesk Coordinator&nbsp; Location: Bari, Italy (Onsite 5days a week to Office) Hiring: Permanent Detailed Job Description: Responsibilities <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">First point of contact for all end user reporting technical issues over the phone Chat or email or web</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Responsible for providing the first line of technical support of hardware Operating Systems subsystems and or applications for customers and or employees</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Performing remote troubleshooting through diagnostic techniques and pertinent questions</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Applies basic diagnostic techniques to identify issues investigate causes and recommend solutions to correct common failures</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Escalates if needed unresolved or complex issues to the Remote Support Engineering staff or Field Engineering or respective support groups</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Maintains call quality and response times as per the agreed SLAs Strict adherence to meeting all the agreed SLAs and KPIs</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Log all incidents and requests in the ITSM tool Maintains records of calls and ensure all cases are updated in the system and categorize and record reported queries and provide solutions</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Advise users on appropriate course of action</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Monitor issues from start to resolution</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Responds to common requests for service by providing information to enable fulfilment Promptly allocates unresolved calls as appropriate</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Maintains records informs users about the process and advises relevant persons of actions taken</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Adhere to the documented policies and procedures</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Pass on any feedback or suggestions by customers to the appropriate internal team</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Engages other support teams or resources as when appropriate to resolve tickets</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Use appropriate CTI classification for incidents and requests</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Create a positive end user experience and build a good rapport with the customer by ensuring timely resolution escalation or communication of status updates</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Maintain confidentiality with regards to client customer information adhere to the NDA guidelines</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Identify major incidents and invoke the major incident management process</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Identify new issues and contribute to Knowledge Base development</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Install modify and repair computer hardware and software</li> </ul> &nbsp; Required Candidate Profile: <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Candidate should be fluent in Italian and English.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Relevant experience working as Helpdesk Associate</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Should possess basic understanding of ITIL Practices</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Should have strong verbal written communication and interpersonal skills</li> </ul> &nbsp;Skills Required: <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Exposure to handling desktop application issues in a remote support setup</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Should have exposure to ITSM ticketing tools i.e. ServiceNow Cherwell Symphony Summit etc</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Good interpersonal organization and customer services skills</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Additional Professional&nbsp;Certifications</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">ITIL Foundation Certification is an advantage</li> </ul> &nbsp;

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Alphawave Semi is seeking an experienced ASIC Verification Manager/Lead to oversee the verification of ARM multi-core advanced CPU-based designs. Responsibilities include leading and managing the ASIC verification team, defining and implementing verification strategies, developing UVM-based and C-based testbenches, driving pre-silicon verification, and collaborating with cross-functional teams. The role involves analyzing simulation failures, driving automation, and mentoring junior engineers. The ideal candidate will have a strong background in RTL verification methodologies, UVM, C, SystemVerilog, and proven leadership skills, ensuring the successful validation of high-performance SoCs.

Alphawave Semi enables tomorrow’s future by accelerating the critical data communication at the heart of our digital world – from seamless video streaming to AI to the metaverse and much more. Our technology powers product innovation in the most data demanding industries today including data centers, networking, storage, artificial intelligence, 5G wireless infrastructure, and autonomous vehicles. Customers partner with us for mission critical data communication, our innovative technologies, and proven track record.

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<div>The Opportunity We're looking for the Wavemakers of tomorrow.</div>Alphawave Semi enables tomorrow’s future by accelerating the critical data communication at the heart of our digital world – from seamless video streaming to AI to the metaverse and much more. Our technology powers product innovation in the most data-demanding industries today, including data centers, networking, storage, artificial intelligence, 5G wireless infrastructure, and autonomous vehicles. Customers partner with us for mission-critical data communication, our innovative technologies, and our proven track record. Together, we enable the next generation of digital technology.We are seeking an experienced ASIC Verification Manager/Lead to lead the verification efforts for ARM multi core advanced CPUs based designs. The ideal candidate will have a strong background in RTL verification methodologies, UVM, C and SystemVerilog, along with proven leadership skills in managing and technically guiding verification teams. You will be responsible for driving pre-silicon verification, collaborating with cross-functional teams, and ensuring the successful validation of high-performance SoCs.Why Join Us?<ul><li>Opportunity to work on cutting-edge ARM-based SoC designs.</li><li>Lead a team in a high-impact, fast-paced environment.</li><li>Competitive compensation and career growth opportunities.</li><li>Work alongside some of the best minds in the semiconductor industry.</li></ul>What You'll Do<ul><li>Lead and manage the ASIC verification team to ensure high-quality verification of ARM Advance CPU based SoC designs.</li><li>Define and implement verification strategies, test plans, and methodologies, release flows for complex IP and SoC design.</li><li>Develop and maintain UVM-based and C-based testbenches, including constrained random testing, functional coverage, and assertions.</li><li>Drive pre-silicon verification and support emulation, and FPGA prototyping.</li><li>Collaborate closely with design, architecture, software, and post-silicon validation teams to ensure comprehensive verification coverage.</li><li>Analyze and debug simulation failures, regressions, and coverage gaps to ensure complete verification closure.</li><li>Drive automated verification infrastructure to improve efficiency and reliability.</li><li>Mentor and guide junior engineers, fostering a culture of innovation and technical excellence.</li><li>Track project milestones, verification progress, and report status to stakeholders.</li></ul>What You'll Need<ul><li>Bachelor’s/Master’s degree in Electrical Engineering, Computer Engineering, or a related field.</li><li>15+ years of experience in ASIC/SoC verification, with at least 3+ years in a managerial and leadership role.</li><li>Expertise in ARM architecture, AMBA protocols (AXI, AHB, APB), and memory subsystems, PCIe, D2D Technologies.</li><li>Strong hands-on experience with UVM, SystemVerilog, and functional verification methodologies.</li><li>Experience with Excelium, VCS, Questa, or other industry-standard simulators.</li><li>Familiarity with Formal Verification, Gate level Simulations, Static Timing Analysis, and UPF based Power-aware Verification.</li><li>Hands-on experience in C/C++, Python, or Perl scripting for automation.</li><li>Experience with Emulation, FPGA prototyping, and hardware-software co-verification is a plus.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Preferred Qualifications:<ul><li>Experience in high-performance computing (HPC) or data center SoC verification.</li><li>Knowledge of Arm architecture, Security verification, and Cache coherency protocols.</li><li>Familiarity with post-silicon validation and bring-up processes.</li><li>Prior experience working in tapeout-focused environments.</li></ul>We have a flexible work environment to support and help employees thrive in personal and professional capacities.As part of our commitment to the well-being and satisfaction of our employees, we have designed a comprehensive benefits package that includes:<ul><li>Competitive Compensation Package</li><li>Restricted Stock Units (RSUs)</li><li>Provisions to pursue advanced education from Premium Institute, eLearning content providers</li><li>Medical Insurance and a cohort of Wellness Benefits</li><li>Educational Assistance</li><li>Advance Loan Assistance</li><li>Office lunch &amp; Snacks Facility</li></ul>Equal Employment Opportunity StatementAlphawave Semi is an equal opportunity employer, welcoming all applicants regardless of age, gender, race, disability, or other protected characteristics. We value diversity and provide accommodations during the recruitment process.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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