Luma

Customer Success Lead - EMEA

Research Scientist - Large Language Model

Head of Customer Success

Senior Financial Analyst, FP&A

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Research Scientist / Engineer – Foundation Model: Core Research

Sales Executive [KSA]

Luma's mission is to build multimodal AI to expand human imagination and capabilities, focusing on vision to create more aware and capable systems. As Luma’s platform adoption grows, the company is building a world-class Customer Success function. The Customer Success Lead – EMEA will ensure organizations successfully adopt and scale Luma’s multimodal AI platform and Luma Agents, helping customers realize measurable value from AI-powered creative workflows. This role involves collaborating with customers, product, and engineering to translate usage into product improvements and ensure long-term customer success.

Sales Executive [Germany]

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Luma AI</h3><p class="my-4 text-gray-700 leading-relaxed">Luma's mission is to build multimodal AI to expand human imagination and capabilities. We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Where You Come In:</h3><p class="my-4 text-gray-700 leading-relaxed">As Luma’s platform adoption accelerates across enterprises and the creative network, we are investing in building a world-class Customer Success function.</p><p class="my-4 text-gray-700 leading-relaxed">As Customer Success Lead – EMEA, you will help organisations successfully adopt and scale Luma’s multimodal AI platform and Luma Agents, ensuring customers realise measurable value from AI-powered creative workflows.</p><p class="my-4 text-gray-700 leading-relaxed">You will sit at the centre of customers, product and engineering, helping translate real-world usage into product improvements while ensuring organisations achieve long-term success with the platform.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">This is an opportunity to help define how Customer Success operates at Luma as we scale across EMEA. You will:</li><li class="leading-relaxed">Partner with customers to ensure successful onboarding and adoption of Luma’s platform and Luma Agents.</li><li class="leading-relaxed">Define and track customer success metrics and health signals across different customer segments.</li><li class="leading-relaxed">Run regular business reviews and strategic check-ins with enterprise customers.</li><li class="leading-relaxed">Identify opportunities for expanded usage, new creative workflows and additional use cases.</li><li class="leading-relaxed">Act as the voice of the customer internally, working closely with product and engineering teams.</li><li class="leading-relaxed">Translate customer feedback into clear product insights and prioritised improvements.</li><li class="leading-relaxed">Help build the Customer Success playbooks, processes and tooling that will scale with the company.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who You Are:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5–8+ years experience in Customer Success, Implementation, or Account Management within SaaS, AI or enterprise technology.</li><li class="leading-relaxed">Strong ability to build trust with both technical teams and business stakeholders.</li><li class="leading-relaxed">Comfortable working with complex or technical platforms and explaining them clearly.</li><li class="leading-relaxed">Highly organised with the ability to manage multiple enterprise customer relationships.</li><li class="leading-relaxed">Someone who thrives in fast-moving, ambiguous environments and enjoys building processes as the company scales.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What Sets You Apart (Bonus Points):</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience working with AI, automation, creative technology or developer-adjacent platforms.</li><li class="leading-relaxed">Background in product, operations, or technical implementation roles.</li><li class="leading-relaxed">Experience working in high-growth startups or scaling technology companies.</li><li class="leading-relaxed">A genuine interest in how AI can transform creativity and production workflows.</li></ul>

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<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Job Requisition ID</h4><p class="my-4 text-gray-700 leading-relaxed">JR39546</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Teams</h4><p class="my-4 text-gray-700 leading-relaxed">Marketing</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Work Type</h4><p class="my-4 text-gray-700 leading-relaxed">Onsite</p><p class="my-4 text-gray-700 leading-relaxed">Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>The Role</strong></p><p class="my-4 text-gray-700 leading-relaxed">In this role, you will be a key cross-functional partner, responsible for managing the end-to-end project management of a campaign, production budgets for promotional assets, and partnering with creative, media, social, publicity, partnerships and other cross-functional teams. This means that you are a nimble, solutions-oriented, entrepreneurial, and a creative operations expert ensuring all assets are delivered on time, and on budget.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Responsibilities:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Timeline management of the title campaign.</li><li class="leading-relaxed">Title-level budget tracking (allocation vs spends) + POs (production &execution).</li><li class="leading-relaxed">Creative agency management (asset timelines, deliveries & costs).</li><li class="leading-relaxed">Media agency management (plans timelines, deliveries & costs)</li><li class="leading-relaxed">Deployment of a title campaign - ensuring all assets have gone live.</li><li class="leading-relaxed">Task force management (scheduling, asset socialisation, important points for discussion, etc.)</li><li class="leading-relaxed">Internal stakeholder management - ideas and asset socialisation, x-functional plans input, etc.</li><li class="leading-relaxed">Talent/Partner management - availability, asset feedback, credit list, PSC attribution on assets, etc.</li><li class="leading-relaxed">Approval of all assets adapted for media fulfilment - assets that have been adapted from approved masters.</li><li class="leading-relaxed">Asset development, execution and media fulfilment (negotiations, scheduling, deliveries) as well as legal clearances</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Requirements</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Over10 years marketing-led project management / operational experience, with an emphasis on integrated production including video / broadcast, print / OOH and digital/social asset production and delivery</li><li class="leading-relaxed">Marketing and/or Entertainment operations experience in an environment spanning myriad asset types and platforms, managing complex timelines, budgets and scope.</li><li class="leading-relaxed">Expert knowledge of marketing campaigns and asset localisation workflows.</li><li class="leading-relaxed">Proficient technical knowledge in either Video or Digital formats while understanding the fundamentals of asset ingestion and management, servicing and trafficking.</li><li class="leading-relaxed">A passion for project management, budgeting & operations</li><li class="leading-relaxed">A strong communicator with an excellent track record of managing teams across multiple levels regardless of hierarchy and seniority.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Strong Commercial and Operational acumen.</p><p class="my-4 text-gray-700 leading-relaxed"><a href="https://about.netflix.com/en/inclusion" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Inclusion</a> is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.</p><p class="my-4 text-gray-700 leading-relaxed">We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</p>

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