Magic School

Senior Manager of Customer Success, Western US

Senior Account Executive (K12 Education) - Great Plains

Account Executive (K12 Education) - Texas

Senior Account Executive (K12 Education) - West

Senior Account Executive (K12 Education)

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As a Senior Manager of Customer Success at MagicSchool, you will lead a team of high-performing CSMs focused on driving adoption, retention, and expansion within our K-12 district customer base. This role requires a strong operational mindset, experience managing teams, and a collaborative approach across Sales, Product, and Support. You will coach your team, use data to guide outcomes, and be responsible for managing team development, driving retention, ensuring cross-functional execution, and operational excellence.

Sales Operations Associate

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">WHO WE ARE:</h1><p class="my-4 text-gray-700 leading-relaxed">MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 5.5 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at <a href="https://www.magicschool.ai/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">our website</a> and connect with our passionate community on our <a href="https://love.magicschool.ai/all" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Wall of Love</a>.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Senior Manager of Customer Success, West</h1><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role Overview</h2><p class="my-4 text-gray-700 leading-relaxed">As a Senior Manager of Customer Success at MagicSchool, you will lead a team of high-performing CSMs focused on driving adoption, retention, and expansion within our K-12 district customer base. In this role, you’ll work closely alongside other CS managers who manage their respective regions. You’ll bring a strong operational mindset, experience managing teams, and a collaborative approach to working across Sales, Product, and Support. You’ll be both a coach and operator - motivating your team while using data to guide outcomes.</p><p class="my-4 text-gray-700 leading-relaxed">This role is ideal for someone who has managed a mid-sized CSM team in a startup environment.</p><p class="my-4 text-gray-700 leading-relaxed">For this role, you <strong>must</strong> reside in the Western US, with preference given to Denver, LA, and Seattle.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><p class="my-4 text-gray-700 leading-relaxed">In this role, you will be responsible for driving to the following outcomes:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Managing and Developing a Team: Lead a team of Customer Success Managers through effective 1:1s, coaching, performance reviews, and feedback cycles. Set clear expectations and build team accountability.</li><li class="leading-relaxed">Driving Retention & Satisfaction: Use KPIs and customer insights to ensure account health, proactively manage risk, and drive renewal and expansion conversations.</li><li class="leading-relaxed">Cross-Functional Execution: Partner with Sales, Product, and Support teams to ensure a seamless customer experience and deliver on customer goals.</li><li class="leading-relaxed">Operational Excellence: Monitor and report on key CS metrics using Salesforce dashboards and other tools to inform strategies and decisions.</li><li class="leading-relaxed">Hiring and Onboarding: Help identify and onboard new team members as we grow. Contribute to building a high-performing team culture.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Experience & Qualifications</h2><p class="my-4 text-gray-700 leading-relaxed">To be successful in this role, you’ll bring the following experience and qualifications:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4–7 years of experience managing Customer Success Managers in a SaaS environment (team lead experience not sufficient).</li><li class="leading-relaxed">Strong understanding of CS metrics and operational tools (Salesforce required; Gainsight/ChurnZero/Totango a plus).</li><li class="leading-relaxed">A proven ability to hold individuals accountable, give feedback, and manage performance.</li><li class="leading-relaxed">Experience partnering with cross-functional teams on account strategy and customer experience.</li><li class="leading-relaxed">A proactive and flexible working style that thrives in startup-paced environments.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Bonus Points For:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in EdTech or working with school districts.</li><li class="leading-relaxed">Experience managing distributed teams.</li><li class="leading-relaxed">Familiarity with managing onboarding and renewal processes end-to-end.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Notice: Priority Deadline and Review Start Date</h2><p class="my-4 text-gray-700 leading-relaxed">Please note that applications for this position will be accepted until <strong>8/3/25</strong> - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why Join Us?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work on cutting-edge AI technology that directly impacts educators and students.</li><li class="leading-relaxed">Join a mission-driven team passionate about making education more efficient and equitable.</li><li class="leading-relaxed">Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.</li><li class="leading-relaxed">Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.</li><li class="leading-relaxed">Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.</li><li class="leading-relaxed">Every employee is offered generous stock options, vested over 4 years.</li><li class="leading-relaxed">Plus a 401k match & monthly wellness stipend</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Values:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Educators are Magic:</strong> Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.</li><li class="leading-relaxed"><strong>Joy and Magic:</strong> Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.</li><li class="leading-relaxed"><strong>Community:</strong> Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.</li><li class="leading-relaxed"><strong>Innovation:</strong> The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.</li><li class="leading-relaxed"><strong>Responsibility:</strong> Put responsibility and safety at the forefront of the technological change that AI is bringing to education.</li><li class="leading-relaxed"><strong>Diversity:</strong> Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.</li><li class="leading-relaxed"><strong>Excellence:</strong> Educators and students deserve the best - and we strive for the highest quality in everything we do.</li></ul>

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Tripledot Studios is seeking a 3D Environment Artist to create models and textures for game environments. The role involves understanding art requirements, learning new tools, executing tasks to schedule and quality, and performing quality checks. The artist will also be responsible for fixing issues and supporting junior artists. This position requires strong 3D software experience, Photoshop skills, and a passion for games, contributing to a multi-award-winning mobile games company.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role Overview</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Produce models and textures of 3D environment Props, objects, and scenes for the game engine</li><li class="leading-relaxed">Understand and follow the art requirements and specific needs of the project</li><li class="leading-relaxed">Promptly learn any new tools or techniques</li><li class="leading-relaxed">Execute tasks assigned to them according to the project schedule while meeting quality expectations</li><li class="leading-relaxed">Using Checklists to perform initial art and technical quality checks before sending art assets to the Team Leader for review</li><li class="leading-relaxed">Fix all problems noted by the Team Leader and Art Director</li><li class="leading-relaxed">Promptly report to the Team Leader about any difficulties encountered</li><li class="leading-relaxed">Support Junior Artists, helping them to deal with tasks when needed</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Skills, Knowledge and Expertise</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong portfolio showing examples of 3d props and environment examples</li><li class="leading-relaxed">Excellent 3D experience in one or more software, Blender, 3D Studio Max, Maya, Softimage</li><li class="leading-relaxed">Good knowledge of Photoshop and texture creation</li><li class="leading-relaxed">Good basic art skills in art fundamentals (colour composition and form)</li><li class="leading-relaxed">Passionate about games</li><li class="leading-relaxed">Unity experience is a plus</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Working at Tripledot</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>24 days holiday:</strong> 12 Days in your first year but then enjoy 24 days of paid holiday to relax and refresh throughout the year, in addition to national & bank holidays.</li><li class="leading-relaxed"><strong>Hybrid Working:</strong> We work in the office 3 days a week, Tuesdays and Wednesdays, and a third day of your choice.</li><li class="leading-relaxed"><strong>20 days fully remote working:</strong> Work from anywhere in the world, 20 days of the year.</li><li class="leading-relaxed"><strong>Regular company events and rewards:</strong> Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit.</li><li class="leading-relaxed"><strong>Breakfast & Lunch:</strong> Relish daily provided breakfast and lunch to keep you fueled and focused.</li><li class="leading-relaxed"><strong>BPJS HEALTH:</strong> Elevate your well-being and peace of mind, ensuring robust health security with seamless enrolment in BPJS Health</li><li class="leading-relaxed"><strong>BPJS SOCIAL:</strong> Secure your employment rights with BPJS Social.</li><li class="leading-relaxed"><strong>Festivity Allowance:</strong> Celebrate festive occasions with an additional festive allowance.</li><li class="leading-relaxed"><strong>Health Insurance:</strong> Stay covered with comprehensive health insurance for you and your loved ones.</li><li class="leading-relaxed"><strong>Employee Assistance Program:</strong> Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.</li><li class="leading-relaxed"><strong>Family Forming Support:</strong> Receive vital support on your family forming/ fertility journey with our support program [subject to policy]</li></ul>

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