 Many Chat Inc.

Senior Business analyst

Senior Product Designer (Data Products)

Sr Product Designer (Data Products)

Product Marketing Manager

Senior Design Manager

Visual Designer (contractor)

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Manychat is seeking a Senior Business Analyst to drive growth and strategic direction by providing actionable insights and leading analytics initiatives. This role involves collaborating with Product, Marketing, and Finance to understand strategic drivers, optimize revenue, and identify growth levers. The analyst will lead initiatives, develop operational and growth models, translate insights into plans, build monitoring tools, and work with leadership to resolve bottlenecks, advocating for data-driven decisions across the organization.

Growth Marketing Manager, Emerging Media

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHO WE ARE:</h2><p class="my-4 text-gray-700 leading-relaxed">Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.</p><p class="my-4 text-gray-700 leading-relaxed">Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.</p><p class="my-4 text-gray-700 leading-relaxed">With 250+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHAT WE'RE LOOKING FOR:</h2><p class="my-4 text-gray-700 leading-relaxed">We’re looking for a sharp, collaborative, and impact-driven <strong>Senior Business Analyst</strong> to play a key role in driving Manychat's growth and strategic direction. Reporting to the Business Analytics Lead and working closely with leadership, you will directly influence the mid- and long-term roadmap by providing actionable insights and leading impactful analytics initiatives.</p><p class="my-4 text-gray-700 leading-relaxed">You will collaborate with key business areas—including Product, Marketing, and Finance—to develop a solid understanding of the strategic drivers across domains, integrate insights holistically, and help optimize revenue and identify growth levers. You are highly analytical, proactive, and collaborative, able to manage complex projects independently, solve challenging and ambiguous business problems, and leverage data to create meaningful impact.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHAT YOU’LL DO:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Lead business analytics initiatives</strong> that drive Manychat’s growth and strategic roadmap.</li><li class="leading-relaxed">Develop and maintain Manychat’s <strong>operational and growth models</strong>, ensuring alignment with business objectives.</li><li class="leading-relaxed">Investigate the product and market from multiple perspectives, <strong>translating insights into actionable plans</strong>.</li><li class="leading-relaxed">Build and improve tools and dashboards to monitor company performance and support data-driven decisions.</li><li class="leading-relaxed">Collaborate with Data Engineers to ensure accurate and reliable data pipelines.</li><li class="leading-relaxed"><strong>Identify opportunities to optimize revenue</strong> and understand key growth levers.</li><li class="leading-relaxed">Contribute to cross-functional projects and collaborate with Finance, Billing, Product, Marketing, Engineering, Analytics, and Data teams to unify insights and strengthen strategic decision-making.</li><li class="leading-relaxed">Work closely with the Leadership Team to identify and resolve growth bottlenecks and business challenges.</li><li class="leading-relaxed">Advocate for data-driven decision-making across the organization and proactively identify new areas of opportunity.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHAT YOU’LL BRING:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>5+ years</strong> of relevant experience, including 2+ years in business analytics or similar, ideally within a <strong>SaaS</strong> environment.</li><li class="leading-relaxed">Excellent English communication skills, both written and verbal, allowing you to convey complex findings clearly and effectively.</li><li class="leading-relaxed">Very strong technical skills in <strong>SQL and BI tools</strong> (preferably Tableau); experience with Python, R, and/or Git is a plus.</li><li class="leading-relaxed">A solid understanding of <strong>statistical techniques</strong>.</li><li class="leading-relaxed">Proven ability to manage and deliver <strong>high-quality analytical outputs</strong> under tight deadlines, navigate high-level discussions, and provide clear, actionable feedback to stakeholders.</li><li class="leading-relaxed">Proactive mindset with the ability to operate independently, manage projects end-to-end, structure unframed problems, and take ownership of initiatives.</li><li class="leading-relaxed">Ability to partner with analytics counterparts for Product, Marketing, and Finance to integrate insights across domains, build a holistic view of business performance, and guide strategic, cross-functional decision-making and collaboration.</li><li class="leading-relaxed">Familiarity with data projects such as segmentation, forecasting, pricing, and machine learning applications.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHY US?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Shape one of the most strategic product areas at Manychat with <strong>global scale and visibility</strong>.</li><li class="leading-relaxed">Join a fast-growing SaaS company trusted by millions of creators and businesses.</li><li class="leading-relaxed">Work alongside world-class engineers and product leaders in a <strong>product-first culture</strong>.</li><li class="leading-relaxed">Competitive compensation, equity options, and benefits.</li><li class="leading-relaxed">A team that <strong>cares intensely, wins together, and dazzles customers</strong> every day.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">WHAT WE OFFER:</h4><p class="my-4 text-gray-700 leading-relaxed">We care deeply about your growth, well-being, and comfort:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Annual professional development reimbursement.</li><li class="leading-relaxed">Generous <strong>time-off policy</strong> to balance your work and life.</li><li class="leading-relaxed">Comprehensive <strong>medical, dental coverage</strong> for you and your dependents.</li><li class="leading-relaxed"><strong>Hybrid format</strong> to split your time between the comforts of home and collaborative WeWork spaces.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.</em></p>

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Capco, a Wipro company, is a global technology and management consulting firm recognized for deep transformation execution in banking, financial, and energy sectors. This BA-Accounts role offers engaging projects with international and local banks, focusing on transforming the financial services industry. Capco fosters an open culture valuing diversity, inclusivity, and creativity, providing career advancement opportunities without a forced hierarchy. The role requires 8+ years of experience in business analysis, retail banking, digital transformation, and agile delivery.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Us</h2><p class="my-4 text-gray-700 leading-relaxed">“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with <strong>Consultancy of the year in the</strong> <strong>British Bank Award</strong> and has been ranked <strong>Top 100 Best Companies for Women in India 2022 by</strong> <a href="https://avtarinc.com/what-we-do/enrich-diversity/best-companies-for-women/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200"><strong>Avtar & Seramount</strong></a>. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHY JOIN CAPCO?</h2><p class="my-4 text-gray-700 leading-relaxed">You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">MAKE AN IMPACT</h2><p class="my-4 text-gray-700 leading-relaxed">Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">#BEYOURSELFATWORK</h2><p class="my-4 text-gray-700 leading-relaxed">Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">CAREER ADVANCEMENT</h2><p class="my-4 text-gray-700 leading-relaxed">With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">DIVERSITY & INCLUSION</h2><p class="my-4 text-gray-700 leading-relaxed">We believe that diversity of people and perspective gives us a competitive advantage.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">MAKE AN IMPACT</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Locations - Pune / Hyderabad / Bengaluru / Mumbai / Chennai / Gurgaon</li><li class="leading-relaxed">Experience: 8+ Years</li><li class="leading-relaxed">Notice period –Immediate</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description – BA (Accounts):</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong <strong>Business Analysis experience</strong> with proven expertise in <strong>Retail Banking</strong> and <strong>Digital Transformation</strong> initiatives.</li><li class="leading-relaxed">Experience in <strong>customer onboarding</strong> and <strong>digital account servicing journeys</strong>, including process mapping and end-to-end delivery support.</li><li class="leading-relaxed">Ability to work closely with Product Owners, Technology, and Operations teams to capture, refine, and document business requirements.</li><li class="leading-relaxed">Hands-on experience in <strong>Agile delivery</strong>, including creating epics, user stories, and backlog management using tools such as <strong>Jira</strong> and <strong>Confluence</strong>.</li><li class="leading-relaxed">Excellent <strong>communication and stakeholder management skills</strong>, with the ability to engage global teams.</li><li class="leading-relaxed">Prior experience working with large global banks will be advantageous.</li></ul>

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Senior Business analyst

Senior Business analyst

Senior Product Designer (Data Products)

Sr Product Designer (Data Products)

Product Marketing Manager

Senior Design Manager

Visual Designer (contractor)

Engineering Manager (Inbox)

Machine Learning Engineer (AI Core Team)

Job Details