Mark43

Associate Data Scientist

CAD Service Quality Engineer

Data Migration Engineer

Customer Experience Manager-West

Data Migration Analyst

Director of Account Management & Customer Experience - East

Business Analyst - Data Services - Public Safety

Director of AI and Data Strategy

Mark43 is seeking an Associate Data Scientist to join its Global Services team. This role involves collaborating with public safety agencies and internal teams to transform operational data into meaningful insights. The Associate Data Scientist will contribute to and drive analytical projects, supporting decision-making, improving operations, and creating real-world impact in the communities served by Mark43's customers. This position offers a chance to apply and grow technical and consulting skills in a fast-paced, high-impact environment, shaping outcomes in public safety.

Computer Aided Dispatch (CAD) Architect

<p class="my-4 text-gray-700 leading-relaxed">Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that <em>you are able to</em> perform the position <em>in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.</em> Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.</p><p class="my-4 text-gray-700 leading-relaxed">Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.</p><p class="my-4 text-gray-700 leading-relaxed">We are looking for an associate Data Scientist to join our Global Services team. In this role, you will work closely with public safety agencies and internal teams to help turn operational data into meaningful insights. You will contribute to and drive analytical projects that support decision-making, improve operations, and drive real-world impact in the communities our customers serve. This is a great opportunity to apply and grow your technical and consulting skills in a fast-paced, high-impact environment, helping to shape meaningful outcomes in public safety.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do</h3><p class="my-4 text-gray-700 leading-relaxed">If you were part of our team, here are some things you would have done last week:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborated with senior team members and customers to break down a key analytical question and identify the data and methodological approach needed to answer it.</li><li class="leading-relaxed">Wrote SQL queries and used Python or R to clean, explore, and analyze datasets.</li><li class="leading-relaxed">Built or updated dashboards and visualizations that make complex data easier to understand and act on, working directly with customers to solicit and incorporate feedback.</li><li class="leading-relaxed">Helped combine multiple datasets, working through data quality challenges to produce reliable outputs.</li><li class="leading-relaxed">Translated analytical findings into clear summaries, visuals, and products for non-technical stakeholders.</li><li class="leading-relaxed">Partnered with Services, Product, and Engineering teams to share customer insights and improve the platform.</li><li class="leading-relaxed">Helped customers better understand the Mark43 data model and how to use our tools.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Need</h3><p class="my-4 text-gray-700 leading-relaxed">We’re looking for an Associate Data Scientist with 0 to 2 years of professional experience, or equivalent academic or internship experience, working with data. This level of experience is a good fit for someone who is excited to learn on the job, apply and grow their technical skills in a fast-paced environment, and grow into a more independent contributor over time.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>You should bring:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledge and experience working with Python or R, and interest and ability to learn SQL, for data analysis and manipulation</li><li class="leading-relaxed">Experience through coursework, internships, or projects building analyses, reports, or visualizations</li><li class="leading-relaxed">A strong willingness to learn new tools, systems, and the Mark43 data model</li><li class="leading-relaxed">Comfort working with messy or incomplete datasets and a desire to improve data quality</li><li class="leading-relaxed">Background in statistics, computer science, economics, data science or similar field and analytical thinking, with curiosity about machine learning techniques</li><li class="leading-relaxed">Ability to translate analytical insights into clear, compelling communication for both written and verbal audiences</li><li class="leading-relaxed">Public safety, law enforcement, or crime analysis exposure is a plus but not required.</li></ul><p class="my-4 text-gray-700 leading-relaxed">People who thrive on our team also tend to share the following characteristics:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Curious and eager to learn. You ask questions and actively seek to deepen your understanding of data and its real-world impact</li><li class="leading-relaxed">Customer-focused. You care about helping agencies succeed and improving outcomes for the communities they serve</li><li class="leading-relaxed">Comfortable with ambiguity. You are open to tackling problems without clear answers and learning as you go</li><li class="leading-relaxed">Collaborative and humble. You value feedback and enjoy working across teams to build better solutions</li></ul><p class="my-4 text-gray-700 leading-relaxed">Our team is remote friendly within approved states, with opportunities to collaborate in person at our offices in New York, Boston, and Manchester UK. This role may include travel to customer sites to understand their data and operational needs and directly support analytical needs.</p><p class="my-4 text-gray-700 leading-relaxed">Our <a href="https://mark43.com/privacy-policy/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Privacy Notice</a> describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.</p><p class="my-4 text-gray-700 leading-relaxed">As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.</p><p class="my-4 text-gray-700 leading-relaxed">Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.</p>

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Envoy

CS Ops, Solutions Engineer

Micron

Specialist, GPSS (HR)

Senior Photolithography Process Engineer

Frontend Central Product Integration Engineering (cPIE) Transformative HVB (high-value-bits) Engineer/Senior Engineer

ENGINEER, SIG FACTORY FIELD SERVICE

Dataseat (Now part of Verve)

Marketing Manager (Adtech)

Data Engineer (Remote / Contract)

Senior/Mid Fullstack Software Engineer

This is a first-of-its-kind role focused on reimagining Customer Success at Envoy by embedding AI throughout processes, tools, and workflows. The individual will architect the future of CS, building intelligent systems to enhance team effectiveness and customer outcomes. This involves partnering with the Head of CS Operations to identify automation opportunities, build AI-powered tools, and redesign the operating model, requiring both technical excellence and curiosity about customer success workflows.

Senior Accountant

SMB Account Executive

Customer Success Operations Manager

Member of Technical Staff, Security Compliance

Mid Market Account Executive

Mid-Market Customer Success Manager

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">CS Ops, Solutions Engineer</h1><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Location</h2><p class="my-4 text-gray-700 leading-relaxed">San Francisco, CA</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Employment Type</h2><p class="my-4 text-gray-700 leading-relaxed">Full time</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Location Type</h2><p class="my-4 text-gray-700 leading-relaxed">On-site</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Department</h2><p class="my-4 text-gray-700 leading-relaxed">Sales & Marketing</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">San Francisco Bay Area $132,500 – $143,750</li></ul><p class="my-4 text-gray-700 leading-relaxed">Envoy's compensation package includes a market-competitive salary, equity for all full-time roles, and excellent benefits. Final offers may vary within the provided range, depending on experience, expertise, and other factors.</p><p class="my-4 text-gray-700 leading-relaxed">Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location.</p><p class="my-4 text-gray-700 leading-relaxed">From manufacturing sites and data centers to life sciences labs, healthcare facilities, and corporate headquarters, Envoy unifies visitor management, risk assessment, mailroom management, digital signage software, resource booking, and emergency management into one integrated platform.</p><p class="my-4 text-gray-700 leading-relaxed">With deep integrations across access control, identity, compliance screening, and collaboration tools—including LenelS2, Brivo, Genetec, Honeywell, Cisco Meraki, Okta, Microsoft Azure, Microsoft Teams, Slack, ServiceNow, DocuSign, Avigilon Alta, and Descartes Visual Compliance—Envoy helps organizations reduce risk, stay audit-ready, and operate with clarity at scale.</p><p class="my-4 text-gray-700 leading-relaxed">Learn more at <a href="http://envoy.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">envoy.com</a></p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the role</h2><p class="my-4 text-gray-700 leading-relaxed">This is a first-of-its-kind role. We're looking for someone who can fundamentally reimagine how Customer Success operates by embedding AI throughout our processes, tools, and workflows. You won't just implement existing solutions—you'll architect the future of CS at Envoy, building intelligent systems that make our team dramatically more effective while delivering better outcomes for our customers.</p><p class="my-4 text-gray-700 leading-relaxed">You'll partner directly with the Head of CS Operations to identify high-impact automation opportunities, build AI-powered tools that augment our team's capabilities, and help redesign our operating model around what becomes possible with AI. This role requires someone who is both technically excellent and deeply curious about customer success workflows.</p><p class="my-4 text-gray-700 leading-relaxed"><em>This is an on-site position that requires working 4 days a week (Monday-Thursday) at our San Francisco HQ or Austin office.</em></p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You will</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>Transform Manual Work Into Intelligent Systems</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Identify manual, repetitive CS workflows and convert them into AI-powered systems that generate actionable signals - not just data or reporting.</li><li class="leading-relaxed">Replace reactive processes with proactive triggers that guide CS teams toward the highest-impact actions.</li><li class="leading-relaxed">Build intelligent workflows that reduce administrative overhead while increasing strategic customer engagement.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Automate the CS Lifecycle</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build AI-powered RFP and security questionnaire automation to reduce response time from days to hours</li><li class="leading-relaxed">Create intelligent post-call follow-up systems that draft personalized summaries, action items, and next steps</li><li class="leading-relaxed">Develop automated competitor research and intelligence gathering tools</li><li class="leading-relaxed">Identify and prioritize automation opportunities across Support, SE, and CSM workflows</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Integrate AI into CS Tooling & Data</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build an "Account Health Agent" that synthesizes signals across product usage, support tickets, and engagement data to surface risks and opportunities</li><li class="leading-relaxed">Create a "Renewal Risk Agent" that predicts churn risk and recommends proactive interventions</li><li class="leading-relaxed">Develop an "Expansion Agent" that identifies upsell and cross-sell opportunities based on customer behavior</li><li class="leading-relaxed">Build AI co-pilots for customer calls that provide real-time context, suggested responses, and talking points</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Redesign the CS Operating Model</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with CS leadership to identify which tasks should shift from humans to AI systems</li><li class="leading-relaxed">Design new operating rhythms that embed AI signals directly into daily workflows.</li><li class="leading-relaxed">Measure and optimize the impact of AI initiatives on team productivity, customer outcomes, and business metrics</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You have</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of experience in software engineering or similar hands-on technical roles, with full-stack development experience and proficiency in Python, JavaScript/TypeScript, and/or SQL.</li><li class="leading-relaxed">Hands-on experience building with LLMs (GPT-4/5, Claude, etc.) including prompt engineering, RAG systems, and AI agents</li><li class="leading-relaxed">Experience with automation and integration tools like Zapier, Make, n8n, or building custom integrations</li><li class="leading-relaxed">Experience working with APIs (HTTP/S requests, webhooks), including troubleshooting API-related issues and handling structured data (e.g., JSON)</li><li class="leading-relaxed">Working knowledge of token-based and other authentication methods</li><li class="leading-relaxed">Experience with version control (e.g., Git), including use of basic commands</li><li class="leading-relaxed">Understanding of customer success workflows, SaaS metrics (NRR, churn, expansion), and the customer lifecycle</li><li class="leading-relaxed">Ability to translate business problems into technical architectures and deploy scalable solutions.</li><li class="leading-relaxed">Excellent communication skills to explain technical concepts to non-technical stakeholders and deeply understand business requirements.</li><li class="leading-relaxed">Builder mindset with a bias toward shipping working solutions quickly and iterating based on feedback</li><li class="leading-relaxed">Bonus: Proficiency with Claude Code, including building custom skills, agents, and MCP servers—you should be able to demonstrate projects you've built</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice to have</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prior experience in Customer Success, Support, or Sales Engineering roles</li><li class="leading-relaxed">Experience with CS platforms like Gainsight, ChurnZero, or Vitally</li><li class="leading-relaxed">Familiarity with CRM systems (Salesforce) and their data models</li><li class="leading-relaxed">Experience deploying AI solutions in enterprise environments with security and compliance requirements</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You are</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A clear, persuasive communicator who translates complex AI concepts into business impact.</li><li class="leading-relaxed">Highly autonomous and organized, able to identify opportunities and drive them end-to-end.</li><li class="leading-relaxed">Energized by ambiguity and fast-moving environments.</li><li class="leading-relaxed">Deeply curious about AI and passionate about transforming Customer Success through intelligent systems.</li><li class="leading-relaxed">Entrepreneurial, consultative, and biased toward shipping quickly and iterating often.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You'll get</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A high degree of trust in your ideas and execution.</li><li class="leading-relaxed">An opportunity to partner and collaborate with other talented people.</li><li class="leading-relaxed">The ability to make an immediate impact in helping customers create a great workplace experience.</li><li class="leading-relaxed">Support for your personal and professional growth.</li><li class="leading-relaxed">Redesign how CS operates. You’ll turn manual, fragmented workflows into intelligent systems that proactively guide action.</li><li class="leading-relaxed">Pioneer a new function: You'll help define what AI-powered Customer Success looks like—this role barely exists in the market today</li><li class="leading-relaxed">High visibility: Report directly to the Head of CS Operations with regular exposure to executive leadership</li><li class="leading-relaxed">Immediate impact: Our CS team is eager to adopt AI—you'll have champions, not skeptics</li><li class="leading-relaxed">Shape the roadmap: You'll help decide what we build, not just execute on a predetermined list</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How to apply</h2><p class="my-4 text-gray-700 leading-relaxed">We'd love to see examples of AI automation projects you've built. Include links to demos, GitHub repos, or case studies that showcase your work with Claude Code or similar tools.</p><p class="my-4 text-gray-700 leading-relaxed"><em>By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked <a href="https://envoy.com/privacypolicy/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law._</p><p class="my-4 text-gray-700 leading-relaxed">Compensation Range: $132,500 - $143,750</p><p class="my-4 text-gray-700 leading-relaxed"><a href="https://jobs.ashbyhq.com/envoy/67ad856d-edb2-47a7-85dd-a4084668d72a/application" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Apply for this Job</a></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Associate Data Scientist

CAD Service Quality Engineer

Data Migration Engineer

Customer Experience Manager-West

Data Migration Engineer

Data Migration Analyst

Director of Account Management & Customer Experience - East

Business Analyst - Data Services - Public Safety

Director of AI and Data Strategy

Job Details