Mcdonalds

Site Reliability Engineer III

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This role is for a Site Reliability Engineer (SRE) - Edge Platform within McDonald's Global Technology Infrastructure & Operations team. The SRE will ensure the reliability, scalability, and operational excellence of the Edge computing platform supporting McDonald’s global restaurant technology ecosystem. Responsibilities include operating and maintaining infrastructure, designing observability frameworks, collaborating with engineering teams, developing automation, leading incident response, and contributing to platform architecture, all to support McDonald's Accelerating the Arches growth strategy.

Technical Analyst

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.This role will collaborate closely with segment and market leads, project managers, and Global Technology Solutions teams to ensure the reliable and efficient operation of McDonald’s Edge program platform. In addition, this role will be responsible for managing the Edge technical platform and collaborating with the various capability teams from consumer, restaurant and company platform engineering teams. This person will work closely with others in Global Technology Risk Management and other areas of Global Technology to ensure that our services are meeting the needs of markets, application teams, and other stakeholders.Check out the <a href="https://medium.com/mcdonalds-technical-blog" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Global Technology Technical Blog</a> to learn how technology is directly enabling the Accelerating the Arches strategy.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.The Site Reliability Engineer (SRE) – Edge Platform is a key member of the Edge Operations and SRE team within Global Technology Infrastructure & Operations. This role is responsible for ensuring the reliability, scalability, and operational excellence of the Edge computing platform that supports McDonald’s global restaurant technology ecosystem.You will work closely with Architecture, Platform Engineering, Security teams to implement observability, automation, and incident response strategies that ensure the Edge platform is resilient and maintainable. This is a unique opportunity to influence the operational maturity of a global platform and drive continuous improvement across infrastructure and services.Responsibilities & Accountabilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Operate and maintain Edge platform infrastructure to ensure 24x7x365 availability, reliability, and performance.</li><li class="leading-relaxed">Design and implement observability frameworks using tools such as Prometheus, Grafana, Jaeger, and Datadog.</li><li class="leading-relaxed">Collaborate with Platform Engineering and Edge Solution Delivery teams to ensure platform features are operable, maintainable, and supportable in production environments.</li><li class="leading-relaxed">Develop and maintain runbooks, playbooks, and automation scripts to streamline operations and reduce manual effort.</li><li class="leading-relaxed">Develop and maintain runbooks, playbooks, and automation scripts to streamline operations and reduce manual toil.</li><li class="leading-relaxed">Lead incident response, root cause analysis, and post-incident reviews to drive continuous improvement.</li><li class="leading-relaxed">Participate in capacity planning, performance tuning, and disaster recovery exercises.</li><li class="leading-relaxed">Implement and manage CI/CD pipelines and Infrastructure-as-Code (IaC) for operational tooling and automation.</li><li class="leading-relaxed">Architect and maintain self-healing and auto-scaling capabilities across Edge clusters.</li><li class="leading-relaxed">Partner with security teams to ensure compliance with enterprise standards and implement secure operational practices.</li><li class="leading-relaxed">Contribute to platform architecture discussions with a focus on operational readiness and supportability.</li><li class="leading-relaxed">Stay current with industry trends in SRE, edge computing, and distributed systems.</li></ul>Skills and experience required:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in Site Reliability Engineering, DevOps, or Platform Operations.</li><li class="leading-relaxed">Experience supporting Edge computing or hybrid cloud environments.</li><li class="leading-relaxed">Strong expertise in observability tools (Prometheus, Grafana, Jaeger, Datadog, ELK).</li><li class="leading-relaxed">Experience with container orchestration platforms (Kubernetes, GKE) and virtualization technologies.</li><li class="leading-relaxed">Proficiency in scripting and automation (Python, Bash, PowerShell).</li><li class="leading-relaxed">Hands-on experience with CI/CD tools (GitHub Actions, Jenkins, ArgoCD) and IaC (Terraform).</li><li class="leading-relaxed">Solid understanding of cloud platforms (GCP, AWS) and distributed systems.</li><li class="leading-relaxed">Strong problem-solving skills and ability to work in a fast-paced, collaborative environment.</li><li class="leading-relaxed">Excellent communication and documentation skills.</li><li class="leading-relaxed">GCP or AWS certification preferred.</li><li class="leading-relaxed">Experience with Agile methodologies is a plus.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent experience.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>At McDonald’s we are People from all Walks of Life...People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Location</h2>Google Maps requires functional cookies to be enabled

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Hightouch

Product Lead, Agentic Personalization

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Hightouch is a modern AI platform for marketing and growth teams, leveraging LLMs and cloud data warehouses. This Product Lead role focuses on Agentic Personalization, the third major pillar of Hightouch's platform, enabling real-time web and mobile personalization. The role involves deep customer discovery, defining the agent experience, and scaling go-to-market strategies, working closely with founders and the executive team.

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About Hightouch-------------------Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.The Customer Problem--------------------When you open Spotify, the homepage is different for every user. When you browse Nike's site, products are ranked by what Nike thinks you'll buy. When you log into Chase, offers are tailored to your spending. This is web and mobile personalization: deciding in real time what each customer sees inside your product. It directly moves conversion, retention, and revenue at the point where customers are already engaged.Almost nobody does it well outside of companies that build it from scratch. A single experiment (testing whether high-spend users convert better seeing a loyalty upsell on the account page) requires an analyst to build the segment, a PM to write targeting rules, a designer to create variants, an engineer to instrument the test, and someone to monitor results. Most teams run 5–10 per quarter and end up with a handful of static rules covering a fraction of their users.The tools that exist (Optimizely, Dynamic Yield, Adobe Target) handle infrastructure but don't solve the coordination problem. Every experiment, audience, and piece of content still requires manual configuration. They also force companies to duplicate customer data into a proprietary store, adding months of implementation and permanent vendor lock-in.Why Agents are the Solution---------------------------The shift from "AI assists a step" to "AI owns a workflow" is already happening in software engineering. Personalization is ready for the same shift.Today: A growth team testing whether high-intent visitors convert better with a comparison page spends 2–4 weeks coordinating across tools and people. They run maybe 8 experiments that quarter.With agents: The growth lead describes the goal. An agent identifies the audience from existing customer data, generates variants informed by past performance, configures the experiment with holdout groups, launches it, monitors significance, and reallocates traffic. The human reviews before launch. Calendar time: hours. The same team runs 50+ experiments per quarter because the coordination cost drops to nearly zero.Agents handle the full chain as one workflow: audience, content, experiment, optimization. Instead of a bunch of manual steps, agents rethink this as a continuously improving closed loop.Why Hightouch, Why Now----------------------More than 1,000 enterprises—like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, use Hightouch to run their marketing. Earlier this year we launched the Agentic Marketing Platform with two pillars:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Agentic Advertising Studio. Agents analyze performance, competitor creative, and brand guidelines, then assemble ad concepts across Meta, Google, TikTok, and LinkedIn.</li><li class="leading-relaxed">Agentic Lifecycle Studio. Agents identify lifecycle opportunities, draft audiences, assemble on-brand email and SMS campaigns, and orchestrate them through Braze, Iterable, Salesforce, and Adobe.</li></ul>Advertising covers paid media. Lifecycle covers email, SMS, and push. Agentic Personalization is the third pillar: what customers experience inside the website and mobile app. Different buyer (product and growth teams), different workflow (real-time experimentation), different technical surface (browser SDKs and edge delivery). Same agent infrastructure and data foundation.What no competitor can replicate:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Agent orchestration. 25+ specialized skills for audience building, content generation, campaign analysis, and multi-step workflow coordination.</li><li class="leading-relaxed">Content assembly. Agents search existing asset libraries for reusable on-brand content before generating anything new, which is what makes output trustworthy enough for enterprises to ship.</li><li class="leading-relaxed">Marketing and brand context. Persistent layer connecting customer data, brand guidelines, creative assets, and performance history so agents operate grounded in how the business works.</li><li class="leading-relaxed">Real-time data infrastructure. Low-latency personalization API, sub-second audience evaluation, ML-powered optimization and recommendations, event pipeline processing millions of events daily.</li></ul>The Role--------Founding Product Manager for Agentic Personalization: Hightouch's third major pillar and biggest new investment. You define the product, the sequencing, and the go-to-market.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer discovery. Deep engagement with product and growth teams at enterprise companies to understand how they personalize web and mobile today, and what would earn their trust in an agent-driven approach. Translate into a roadmap tied to revenue milestones.</li><li class="leading-relaxed">Define the agent experience. What agents do autonomously (segments, variants, experiments, traffic allocation) vs. what needs human approval (production launches, brand-sensitive content). Design the feedback loop that builds trust over time.</li><li class="leading-relaxed">Scale the GTM. Co-own pipeline, join customer calls, shape competitive positioning, partner with CS on implementation playbooks.</li></ul>High-visibility role working directly with founders and executive team.What We're Looking For----------------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Zero-to-one track record. Products you built from nothing to meaningful revenue, ideally at a B2B SaaS company. Domain matters less than evidence you can find product-market fit under uncertainty.</li><li class="leading-relaxed">Technical depth. Can evaluate architectural tradeoffs, debate infrastructure decisions with senior engineers, and reason about things like batch vs. real-time and caching strategies at the level of product decisions.</li><li class="leading-relaxed">Commercial instinct. Think in terms of pipeline, conversion, and expansion. Build roadmaps that map to revenue targets.</li><li class="leading-relaxed">Speed. Small team, high autonomy, tight cycles. We use AI heavily in our own workflows.</li><li class="leading-relaxed">Cross-functional trust. This spans engineering, design, sales, CS, and leadership. You drive clarity from ambiguity.</li></ul>We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $240,000 - $320,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.E-Verify Statement_Hightouch participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.<a href="https://www.rhoworld.com/wp-content/uploads/E-VerifyParticipationPoster-1.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">E-Verify Notice</a><a href="https://www.rhoworld.com/wp-content/uploads/E-VerifyParticipationPosterES-1.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">E-Verify Notice (Spanish)</a><a href="https://www.rhoworld.com/wp-content/uploads/ierposterfinal.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Right to Work Notice_</a><a href="https://www.rhoworld.com/wp-content/uploads/spanishierposterfinal.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Right to Work Notice (Spanish)</a>Create a Job AlertInterested in building your career at Hightouch? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=hightouch&source=jobalertpost" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a>Apply for this job------------------*indicates a required fieldAutofill with MyGreenhouseFirst Name*Last Name*Email*PhoneCountry*Phone*Resume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">* *</li></ul>LinkedIn Profile*Where are you located?*Submit application

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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