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The Supervisor, Change Management plays a critical role in enabling organizational transformation by supporting senior leaders in driving change at McDonald's. This role focuses on applying frameworks, best practices, measurement, communications, and coordination to ensure effective implementation and continuous improvement of change execution. Reporting to the Director, Strategic Change & Innovation, this role is integral to the global Change & Organisational Activation Centre of Excellence. Key responsibilities include evolving change frameworks, identifying best practices, monitoring change volume, supporting the Modernising McDonald’s narrative, and enabling enterprise change capability.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>The Supervisor, Change Management plays a critical role in enabling organisational transformation by supporting senior leaders in driving change. This role focuses on applying frameworks, best practices, measurement, communications, and coordination to ensure effective implementation and continuous improvement of McDonald’s execution of change.Reporting to the Director, Strategic Change & Innovation, you will be an integral part of the global Change & Organisational Activation (OA) Centre of Excellence.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Primary Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support Evolution of Change Framework (‘Rules, Schools and Tools’)</li><li class="leading-relaxed">Seek feedback to ensure frameworks remain current and effective in partnership with Change Operations.</li><li class="leading-relaxed">Collaborate on updates to templates and tools to maintain consistency and usability.</li><li class="leading-relaxed">Identify Best Practice and Drive Innovation</li><li class="leading-relaxed">Research industry standards and emerging trends in change management and organisational activation.</li><li class="leading-relaxed">Prepare briefing materials and presentations for senior leaders on change innovation.</li><li class="leading-relaxed">Partner with Change Operations to incorporate emerging trends into the Change & OA Framework.</li><li class="leading-relaxed">Monitor and Report on Change Volume Across the Enterprise</li><li class="leading-relaxed">Maintain a central record of change initiatives and their impact level.</li><li class="leading-relaxed">Prepare summary reports for senior stakeholders on change activity volume and impact.</li><li class="leading-relaxed">Use enterprise-wide insights to inform the overarching transformation narrative in collaboration with Global Communications.</li><li class="leading-relaxed">Support the development of the Modernising McDonald’s narrative</li><li class="leading-relaxed">Partner with the global comms team to provide input into the narrative on transformational change</li><li class="leading-relaxed">Act as a sounding board for the global comms team on the transformation narrative to ensure relevance for market audiences.</li><li class="leading-relaxed">Enable Enterprise Change Capability</li><li class="leading-relaxed">Support knowledge-sharing sessions and learning series for partners and leaders.</li><li class="leading-relaxed">Advise and coach functional leaders on key Change Management decisions (e.g. strategy, execution, and measurement) to ensure alignment with McDonald’s change methodology.</li><li class="leading-relaxed">Maintain and enhance templates, tools, and best practices for change delivery.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills, Experience & Education</h3>The ideal applicant will have exposure to Global Change Management initiatives in a consulting or inhouse environment. You will have a flexible approach, flowing to priority work and the complexity of global change programmes.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Business, Management, Human Resources, or related field highly desirable.</li><li class="leading-relaxed">PROSCI, ADKAR or equivalent change management certification</li><li class="leading-relaxed">Experience with change methodologies and delivering change initiatives at a global scale.</li><li class="leading-relaxed">Desire to learn, curious in approach and resilient to competing priorities.</li><li class="leading-relaxed">Strong stakeholder management and influencing skills; self-starter with collaborative mindset.</li><li class="leading-relaxed">Comfortable working with a level of ambiguity</li><li class="leading-relaxed">Experience driving continuous improvement and best practices.</li><li class="leading-relaxed">Excellent verbal and written skills, with the ability to make the complicated simple</li><li class="leading-relaxed">Proficiency in MS Word, PowerPoint, and collaboration tools.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>At McDonald’s we are People from all Walks of Life...People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">ABOUT BUZZMETRICS</h2>Buzzmetrics is the pioneering company in applying market research methodologies to social media since 2013. With over a decade of experience, we specialize in connecting and analyzing social media conversations and e-commerce data, helping brands uncover meaningful consumer insights. By integrating these data sources, Buzzmetrics provides a holistic view of consumer behavior — empowering businesses to make smarter decisions and optimize their strategies for Digital Commerce success.We are looking for a proactive and passionate Social Media Researcher to join our dynamic team. If you are excited about social media trends, data analysis, and providing strategic insights to drive business outcomes, we’d love to meet you!As a Social Media Researcher, you’ll turn real-time conversations and behavioral data into sharp, strategic insights that drive brand growth. 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Partnering with cross-functional teams, you’ll shape research, spot opportunities, and deliver insights that elevate campaigns and strengthen brand impact.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">JOB DESCRIPTION</h2>Analysis and Insight Development (35%)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Analyze social media data to uncover key insights, trends, and brand or category movements.</li><li class="leading-relaxed">Identify meaningful patterns in online conversations, sentiment shifts, and influencer impact.</li><li class="leading-relaxed">Translate data into concise findings tailored to client objectives.</li></ul>Client services (30%)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Communicate with clients to clarify research needs and ensure alignment on expectations.</li><li class="leading-relaxed">Respond to client inquiries related to data, methodology, or insight interpretation.</li><li class="leading-relaxed">Proactively provide suggestions and updates to enhance client experience.</li><li class="leading-relaxed">Troubleshoot and resolve project-related concerns from clients. results.</li></ul>Report and Data management (20%)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Perform quality checks (QC) on classified social media data to ensure accuracy and relevance.</li><li class="leading-relaxed">Export and structure data from social media listening platforms.</li><li class="leading-relaxed">Visualize data through charts, dashboards, and slide decks in alignment with project templates and client requirements.</li><li class="leading-relaxed">Ensure consistency and clarity in report formatting and visuals.</li></ul>Project Execution (15%)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Coordinate with internal departments (e.g., Data, Client Partnership) and external partners (e.g., media agencies, brand teams) to ensure smooth project execution.</li><li class="leading-relaxed">Document and report any issues or delays, and take corrective actions when needed.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">JOB REQUIREMENT</h2>Education/ Knowledge<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor degree in Economics, Marketing or related field.</li></ul>Skill<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Communication Skills</li><li class="leading-relaxed">Organizational Planning Skills</li><li class="leading-relaxed">Analytical Skill</li><li class="leading-relaxed">Client Relations</li><li class="leading-relaxed">Presentation Skill</li><li class="leading-relaxed">Experience in market research field/ strategic planner/ account management or related position</li><li class="leading-relaxed">Fresher or ideally, at least 6 months - 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