<p><span style="color: rgba(0, 0, 0, 0.9);">MerQube is an innovative fintech firm, leading the development of cutting edge technology for rules-based investing</span></p>

MerQube

Cloud Support Engineer (Fintech)

As a Cloud Support Engineer at MerQube, you will be responsible for maintaining the reliability and scalability of cloud-based systems, ensuring they meet the demands of the business. This includes managing cloud infrastructure, monitoring performance, troubleshooting issues, and providing technical customer support. You will participate in an on-call rotation, collaborate with engineering teams to resolve incidents, and ensure the security and compliance of cloud resources. Furthermore, you'll develop and maintain infrastructure as code, document system architecture, and share knowledge with the team.

<p>Founded in 2019 by visionary leaders from the finance and technology sectors, MerQube pioneers the use of cutting-edge technology to transform not only index creation but also the wider landscape of systematic investing. By harnessing cloud-based architecture and the most advanced index tracking technology available today, MerQube's platform empowers clients to swiftly and efficiently bring their ideas to market.</p> <p>We are seeking a highly skilled and experienced Support Engineer (Fintech) to join our Cloud Support team. The ideal candidate will have a strong background in cloud technologies, infrastructure as code, and automation, with a focus on maintaining the reliability and scalability of our cloud-based systems. As a Cloud Support Engineer, you will work closely with cross-functional teams to ensure our cloud infrastructure is robust, performant, and able to meet the demands of our business. Additionally, you will be responsible for providing technical customer support to address inquiries and issues related to our cloud services.</p> <p><strong>Responsibilities:</strong></p> <p>Cloud Infrastructure Management:</p> <ul> <li>Maintain and manage cloud-based infrastructure in accordance with industry best practices.</li> <li>Monitor and optimize cloud resources to ensure cost-effectiveness and scalability.</li> <li>Implement automation for provisioning, scaling, and maintaining cloud resources.</li> </ul> <p>Reliability and Performance:</p> <ul> <li>Establish and maintain service-level objectives (SLOs) and service-level indicators (SLIs) to measure system reliability and performance.</li> <li>Continuously monitor system performance, diagnose issues, and implement solutions to improve reliability and performance.</li> <li>Conduct post-incident reviews (PIRs) and implement remediation plans to prevent future incidents.</li> </ul> <p>Incident Management and Technical Customer Support:</p> <ul> <li>Participate in an on-call rotation to respond to incidents and outages promptly.</li> <li>Collaborate with engineering teams to resolve production incidents and minimize customer impact.</li> <li>Provide technical customer support to address inquiries and issues related to our cloud services, ensuring timely and effective resolutions.</li> </ul> <p>Security and Compliance:</p> <ul> <li>Ensure the security and compliance of cloud resources by implementing best practices and security controls.</li> <li>Stay updated on security vulnerabilities and apply patches and fixes as needed.</li> </ul> <p>Automation and Infrastructure as Code:</p> <ul> <li>Develop and maintain infrastructure as code (IAC) scripts and templates to automate the provisioning and management of cloud resources.</li> <li>Implement CI/CD pipelines for deploying infrastructure changes.</li> </ul> <p>Documentation and Knowledge Sharing:</p> <ul> <li>Document system architecture, procedures, and troubleshooting guides.</li> <li>Share knowledge and mentor junior team members.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Master's or bachelor's degree in computer science, engineering, or a related field.</li> <li>5+ years of extensive experience in Cloud Support, FinTech Support, Site Reliability, or related roles.</li> <li>3+ years of hands-on experience in software engineering roles.</li> <li>Profound understanding of SRE/Support principles and best practices.</li> <li>Strong expertise with cloud platforms, preferably AWS, and familiarity with Azure or GCP.</li> <li>Proficiency in deploying and managing containerized applications using Docker and Kubernetes.</li> <li>Deep knowledge of cloud infrastructure concepts and tools, including Terraform/Ansible.</li> <li>Advanced proficiency in the Python programming language and its associated development toolchain.</li> <li>Exceptional problem-solving skills, with a track record of troubleshooting complex issues.</li> <li>API knowledge</li> <li>Outstanding communication and collaboration abilities, enabling effective teamwork.</li> </ul> <p><strong>Preferred Skills:</strong></p> <ul> <li>Proficiency in shell scripting languages like Bash Python.</li> <li>Familiarity with tools such as Airflow, Grafana.</li> <li>Experience with monitoring and logging tools like Prometheus/Grafana or Datadog.</li> <li>Understanding of SQL database technologies like MySQL or PostgreSQL.</li> </ul> <p><strong>Our Commitment:</strong></p> <p>At MerQube, we are dedicated to fostering a collaborative, growth-oriented environment for all team members. We prioritize wellness, work-life balance, and offer flexible working arrangements. We celebrate diversity and welcome team members from all backgrounds and experiences.</p> <p><strong>Benefits:</strong></p> <ul> <li>Competitive compensation packages</li> <li>Comprehensive benefits including medical, dental, vision, and more.</li> <li>Flexible working arrangements, including remote work options.</li> <li>Community-first environment fostering strong relationships.</li> <li>Emphasis on health, wellness, and work-life balance</li> <li>Opportunities for continuous learning, development, and career growth</li> </ul> <p><strong><em>Our commitment to diversity:</em></strong></p> <p><em>MerQube is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. If you’re the best person for the job, we want you on board!</em></p> <p><em>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</em></p>

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<em>OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.<br><br></em>
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At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
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OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
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Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
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OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
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<strong>About the Opportunity</strong>
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The Compliance function at OKX is responsible for the overall compliance culture at the company.
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We are a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. AML/CTF and Sanctions risk management is a core pillar of our Compliance programme and a key area of risk that we proactively seek to mitigate.
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The position reports directly to the Head of Compliance, OKX International.
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<strong>What You’ll Be Doing</strong>
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Participate, track and monitor compliance reviews and investigations.
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Make determinations and decisions on cases investigated.
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Conduct additional research to ascertain validity of matches/findings.
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Prepare STR materials and draft STR narratives.
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Assist with special projects as needed, with the ability to work in a fast-paced, ever-changing environment.
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Engaging cross-functionally (with groups such as Data, Engineering, Finance, Legal, Product, and Risk) to implement an effective compliance management program in line with the global standards and industry best practices.
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<strong>What We Look For In You&nbsp;</strong>
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Bachelor's degree or equivalent practical experience.
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Knowledge of AML/CFT/Sanctions/KYC and industry best practices.
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Proven ability to work within and meet deadlines in a fast-paced environment.
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Self-motivated, critical thinker and adept at working independently and in a dispersed team environment covering multiple and varied tasks.
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Intuitive, highly ethical and comfortable to question and challenge.
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Strong communication and presentation skills, both verbal and written.
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<strong>Nice to Haves</strong>
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3+ years experience in conducting AML/KYC related account activity analysis, due-diligence, and investigations in a financial services institution.
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Prior experience working in a multi-national or matrix environment.
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Prior experience working in the crypto industry.
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Familiarity with commonly used AML and Compliance tool(s), such as Chainalysis, World Check, etc.
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Relevant industry certifications, e.g., CAMS, ICA.
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&nbsp;<strong>Perks &amp; Benefits&nbsp;</strong>
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Competitive total compensation package
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L&amp;D programs and education subsidy for employees' growth and development
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Various team building programs and company events
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Wellness and meal allowances
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Comprehensive healthcare schemes for employees and dependants
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More that we love to tell you along the process!
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 </ul>
 </div>
 </div>
 </div>
 </div>

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