Mindtickle

Customer Success Engineer - I

Customer Success Manager - Commercial [North America Shift]

Design Manager

Sr. Manager, GL

Senior Database Administrator

Managed Services associate: ID

Senior Instructional Designer

Learning Consultant

Instructional Designer

<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

<p>Let's assess your Data Structures! 📋<br>&nbsp;- This assessment gives us an idea of your problem solving skills using DSA<br>- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete: 7 to 10 minutes</p>

<p>Let's assess your Programming Patterns! 📋</p><p>- This assessment gives us an idea of your code architecture skills<br>- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.<br>- 10 Multiple Choice<strong> </strong>questions<br>- Average time to complete: 7<strong> </strong>to 10 minutes</p>

<p>Let's assess your OOPs skills! 📋</p><p>- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills<br>- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete:<strong> </strong>7 to 10 minutes</p>

<p>Let's assess your Unity Skills 📋<br><br>- This assessment gives us an idea of your Unity fundamentals<br>- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.<br>- 9 questions: 9 Multiple Choice<br>- Minimum score needed to qualify: 80%<br>- Average time to complete: 5 to 10 minutes</p>

Fortis Games

Senior QA Automation Engineer

Project Manager III (Design)

Computer Operator I

Systems Engineer IV

N-iX

Executive Talent Sourcer & Researcher (#2219)

SEGA US

Sr. Graphic Designer

Licensing Product Development Specialist, Transmedia

Remedy Entertainment Plc

(Senior) Engine Programmer

Every matrix

Frontend Game Developer

As a Senior QA Automation Engineer at Fortis Games, you'll be pivotal in building and maintaining quality assurance frameworks.  Key responsibilities include designing and implementing test automation and efficiency tools for QA and Product teams, partnering with QA and Development leaders to define requirements and leverage appropriate technologies. You'll contribute to the architecture and test suite, define tooling and best practices for QA automation, and help shape Fortis' overall advanced test strategy.  This role involves collaborating closely with teams, demonstrating ownership, and contributing to tech innovations within the team.  You'll also be involved in building core test suites and providing support and maintenance for the existing test architecture.

<p>Games where you belong. Come build with us. Visit www.fortisgames.com to learn more.</p>

Senior QA Engineer

Senior People Partner

Sr. QA Analyst

QA Manager

<div id="content" class="">
    <div class="content-intro"><p><strong><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 14pt;">Who we are</span></strong></p>
<p><span style="font-family: 'trebuchet ms', geneva, sans-serif;">At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity and belonging where together our diverse skills, experiences and backgrounds impact the games we make.</span></p>
<p><span style="font-family: 'trebuchet ms', geneva, sans-serif;">We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we'll be making as well as the overall direction of the company. If you're passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you.</span></p></div>

    <p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><strong>About the role</strong></span></p>
<p><span style="font-family: 'trebuchet ms', geneva, sans-serif;">As a Senior QA Engineer in the Central Platform team, you will play a pivotal role in building and maintaining our quality assurance frameworks, actively contributing to the delivery of team goals and features. You will own and design test automation and efficiency tools for our QA and Product teams. You’ll partner with our QA and Development leaders to identify the best opportunities and technology for our projects and contribute towards the architecture and tests suite to reach our quality assurance goals.&nbsp;</span><br><span style="font-family: 'trebuchet ms', geneva, sans-serif;">This role offers opportunities for growth, research &amp; innovation, and having your ideas heard and making a meaningful impact.</span></p>
<p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><strong>What you’ll achieve</strong></span></p>
<ul>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Partner with the Staff QA Engineer and contribute to our central test framework, partnering with QA and Dev leaders in defining ongoing requirements.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Contributing with ideas that enable tech innovations within the team.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Contribute to building a suite of automated tests for internal tooling.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Be part of creating our initial core test suites and have an opportunity to define quality from the early stages.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Provide support and maintenance of our test architecture to the needs and requests of the game and engineering teams.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Contribute to defining tooling and solutions that serve as best practices for QA automation efforts.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Be part of the team defining the overall Fortis QA advanced test strategy for all projects.</span></li>
</ul>
<p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><strong>What You’ll Need to Be Successful</strong></span></p>
<ul>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Proficiency in programming languages (JavaScript/TypeScript, C#, Python) and experience with front-end frameworks (React, Angular) and Node.js.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Contribution to building or extending automation frameworks using libraries such as Playwright, Cypress, or Selenium WebDriver.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Knowledge of AWS cloud services, including S3, EC2, and messaging services.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Familiarity with RDBMS such as Postgres, preferably with the ability to write SQL queries. Familiarity with MongoDB Atlas would be an asset.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Strong understanding of API contract testing.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Good understanding of Linux environment and CI/CD workflows (e.g., <em>GitHub Actions</em>, <em>Jenkins</em>).</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience working with infrastructure, DevOps, and orchestration tools like Terraform &amp; Terragrunt would be a plus.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Demonstrated ability to work embedded within a team to identify their technical needs and goals.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Proven ownership and autonomy, driving quality initiatives and projects.</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Strong verbal and written English skills required for effective collaboration within a global team.</span></li>
</ul>

    

    <div class="content-conclusion"><p><span style="font-size: 14pt; font-family: 'trebuchet ms', geneva, sans-serif;"><strong>Why join us</strong></span></p>
<p><span style="font-family: 'trebuchet ms', geneva, sans-serif;">There are many reasons to join us, but here are a few:</span></p>
<ul>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community</span></li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;">
<div class="ql-block" data-block-id="block-447fe2c6-0ed1-4f55-aed7-0abbc05c90cf"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">We're not just about making Games Where You Belong. We're also about building communities where our people belong. That's why Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth.</span></div>
</li>
<li style="font-family: 'trebuchet ms', geneva, sans-serif;">
<div class="ql-block" data-block-id="block-db04cf6f-5d50-4537-baef-4fedef960b04"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming</span></div>
</li>
</ul>
<p><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Fortis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.</span></p></div>
</div>

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Unity Game Engine

As a Customer Success Engineer at Mindtickle, you will play a critical role in ensuring our customers' successful adoption and ongoing use of our platform. This role involves working directly with clients and collaborating with internal teams to provide exceptional product and technical support through various channels. You will act as the primary contact for customer inquiries, taking ownership of reported issues and ensuring their resolution. You will diagnose and resolve challenges related to product functionality, system compatibility, and usage, ensuring a seamless customer experience. You will also maintain an in-depth understanding of the Mindtickle platform, its features, and updates to provide knowledgeable support.

<div class="section page-centered" data-qa="job-description"><div><b style="font-size: 18px">Who we are</b></div><div><br></div><div>Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!</div><div><br></div><div><br></div><div><b style="font-size: 18px;">Job Snapshot</b></div><div><br></div><div><span style="font-size: 11pt;">As a Customer Success Engineer at Mindtickle, you will play a critical role in ensuring our customers' successful adoption and ongoing use of our platform. This role involves working directly with clients and collaborating with internal teams to provide exceptional product and technical support through various channels.</span></div><div><br></div></div><div class="section page-centered"><div><h3>What’s in it for you?</h3><ul class="posting-requirements plain-list"><ul><li><b>Primary Contact:</b> Act as the main point of contact for customer inquiries, ensuring timely and effective communication.</li><li><b>Ownership:</b> Take responsibility for reported customer issues and ensure their resolution in a timely and efficient manner.</li><li><b>Troubleshooting: </b>Diagnose and resolve challenges related to product functionality, system compatibility, and usage, ensuring a seamless customer experience.</li><li><b>Timely Resolution: </b>Adhere to defined Service Level Agreements (SLAs) by promptly and accurately responding to customer inquiries.</li><li><b>Collaboration: </b>Work closely with internal teams to address and escalate complex technical issues as needed.</li><li><b>Product Expertise: </b>Maintain an in-depth understanding of the Mindtickle platform, its features, and updates to provide knowledgeable support.</li><li><b>Knowledge Sharing: </b>Contribute to developing knowledge base articles to facilitate customer self-service support.</li><li><b>Proactive Improvement: </b>Identify product or service enhancement opportunities based on customer feedback.</li><li><b>Continuous Learning: </b>Participate in training sessions and workshops to continually enhance technical skills and product knowledge.</li><li><b>Customer Feedback Loop: </b>Gather and report customer feedback to help shape future product development and improvements.</li><li><b>Documentation:</b> Ensure all customer interactions are adequately documented in the support system for future reference.</li></ul></ul></div></div><div class="section page-centered"><div><h3>We’d love to hear from you, if you:</h3><ul class="posting-requirements plain-list"><ul><li>Have pursued bachelor's Degree in Engineering or Computer Science.</li><li>Possess 0 - 1 years of experience with technical support for SaaS-based products.</li><li>Have working knowledge of Python, API, JSON, User sync, SSO, Infosecurity Guidelines/ Understanding.</li><li>Possess excellent verbal and written communication. Must be able to explain technical concepts to non-technical users, provide clear instructions, and articulate solutions in a concise and understandable manner through verbal and written communication.</li><li>Have understanding of network logs in web browsers.</li><li>Have proficiency in problem analysis, troubleshooting, requirement analysis.</li><li>Are willing to work in rotational shifts that includes US shifts.</li><li>Have high level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.</li><li>Have the ability to grasp new technology/process quickly and implement the learnings for effective results.</li><li>Must be an excellent team player.</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div><br></div><div><b style="font-size: 18px">Our culture &amp; accolades</b></div><div><br></div><div>As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.</div><div><br></div><div>Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.</div><div><br></div><div>Mindtickle is proud to be an Equal Opportunity Employer.</div><div><br></div><div>All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.</div><div><br></div><div>Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.</div></div>