Mindtickle

Senior Technical Program Manager

Product Manager Intern

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Mindtickle is seeking a Senior Technical Program Manager (TPM) for its Enterprise SaaS platform to ensure a world-class customer experience. The TPM will own end-to-end program execution, aligning product, design, engineering, and cross-functional teams to deliver high-impact outcomes, with a focus on AI advancements. Responsibilities include eliminating roadblocks, managing risks, enhancing efficiency, and driving delivery excellence for scalability and reliability. The role requires strong technical depth, a collaborative leadership style, and the ability to drive modern practices in an AI-enabled environment, emphasizing systems thinking, trust-building, and strategic alignment for accelerated business outcomes.

Senior Product Marketing Manager

<div><b style="font-size: 18px">Who we are</b></div><div><br></div><div>Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!</div><div><br></div><div><b style="font-size: 18px;">Job snapshot</b></div><div><br></div><div><span style="font-size: 16px;">Mindtickle is looking for an experienced </span><b style="font-size: 16px;">Senior Technical Program Manager (TPM)</b><span style="font-size: 16px;">&nbsp; for our Enterprise SaaS platform. As part of the </span><b style="font-size: 16px;">Platform Engineering team</b><span style="font-size: 16px;"> supporting our </span><b style="font-size: 16px;">Enterprise SaaS platform</b><span style="font-size: 16px;">, you will play a critical role in delivering a consistently world-class customer experience. You will take full end-to-end ownership of driving and orchestrating program execution, ensuring seamless alignment across product, design, engineering, and cross-functional teams to deliver high-impact outcomes. In the evolving landscape of AI, your focus will be on eliminating execution roadblocks, managing risks, enhancing efficiency, and driving delivery excellence with a strong lens on scalability, reliability, and business outcomes. </span></div><div><br></div><div><span style="font-size: 16px;">We are looking for a self-driven, detail-oriented TPM having strong technical depth - someone who thrives on solving complex engineering challenges, champions quality, and brings a collaborative, hands-on leadership style to cross-functional teams, and drives modern practices in the AI enabled world that demands not just technical execution but systems thinking, trust-building, strategic alignment, and driving impactful business outcomes in an accelerated way.</span></div><div><br></div><div><h3>What’s in it for you?</h3><ul class="posting-requirements plain-list"><ul><li>Drive the delivery and execution of platform engineering roadmap (multiple medium to large-scale, complex projects) by imbibing a strategic outlook from the outset and by partnering with engineering, product, design, QA, DevOps and other cross-functional teams.</li><li>Own timelines, risk mitigation, and stakeholder alignment across all levels, fostering transparent communication around shared outcomes and customer expectations.</li><li>Drive AI-first program thinking by grounding decisions in metrics, facts, and structured narratives to ensure strategic alignment.</li><li>Identify dependencies (cross-stream) and risks early and mitigate them before they become a crisis.</li><li>Ensure smooth execution of complex programs or programs with cross-stream dependenciesCoordinate efforts across data engineering, ML, infra, security, compliance, and product teams.</li><li>Facilitate technical discussions around architectural trade-offs, scaling challenges, and system performance with the goal of unblocking teams.</li><li>Build and institutionalize reusable frameworks and tools to enable predictable, repeatable execution in a fast-paced, dynamic environment.</li><li>Periodically drive the health of the systems, Operational Readiness, and Incident Response Management.</li><li>Work closely with engineering leaders to define, implement, standardize and continuously evolve the practices.&nbsp;&nbsp;</li><li>Foster a culture of agility, adaptability, resilience, speed, and continuous improvement, ensuring good practices and light-touch processes that accelerate from planning, execution, to launch and successful landing.</li></ul></ul></div><div><h3>We’d love to hear from you, if you:</h3><ul class="posting-requirements plain-list"><ul><li>Minimum <b>relevant</b> experience in TPM role: <b>8-10 years</b> of experience, preferably in an enterprise SaaS/Cloud architecture.</li><li>Skilled and experienced in driving large-scale platform engineering initiatives involving cross-functional teams, multiple stakeholders, and high business impact.</li><li>Past experience in establishing and driving engineering productivity metrics and transformation.</li><li>Ability to manage fast-changing priorities and bring clarity to ambiguity, common in AI development cycles.</li><li>Beyond the strong foundational TPM skills, possesses a strong technical foundation in:</li><li><b>System Design and Architecture</b></li><li>Distributed systems and microservices architecture&nbsp;</li><li>API design principles (REST, GraphQL, gRPC)</li><li>Performance, Scalability and Security&nbsp;&nbsp;</li><li><b>Knowledge of Authentication vs Authorization, and Enterprise Integrations</b></li><li>SSO protocols (SAML, OAuth 2.0, OpenID Connect)</li><li>Identity &amp; Access Management (IAM) frameworks</li><li>Multi-Factor Authentication (MFA) &amp; Role-Based Access Control (RBAC)</li><li>Just-in-time (JIT) provisioning and SCIM (System for Cross-domain Identity Management)</li><li><b>Observability and Monitoring:</b></li><li>Exposure to APM tools like Datadog.</li></ul></ul></div><div><h3>Key Skills</h3><ul class="posting-requirements plain-list"><ul><li>Structured problem solver who breaks down complex challenges into logical, actionable components.</li><li>Strong product and business mindset with a clear understanding of the 'Why' behind initiatives, ensuring engineering efforts align with real customer needs and market opportunities.</li><li>Proficient in leveraging AI tools and LLM-based solutions to enhance program efficiency, automation, and team productivity.</li><li>Deep expertise in Agile and Lean methodologies, with experience driving their adoption across large-scale, cross-functional programs.</li><li>Skilled in configuring and automating complex workflows and dashboards in project management tools like Jira, with proficiency in JQL.</li></ul></ul></div><div><br><div><b style="font-size: 18px">Our culture &amp; accolades</b></div><div><br></div><div>As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.</div><div><br></div><div>Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.</div><div><br></div><div>Mindtickle is proud to be an Equal Opportunity Employer.</div><div><br></div><div>All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.</div><div><br></div><div>Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.</div>

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General Upwork Application

<div><p>Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.</p> <p>Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.</p> <hr> <p>We’re looking for a strategic and hands-on Director of M&A Accounting to lead Upwork’s accounting integration efforts for mergers and acquisitions. 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Visit our<a href="https://www.upwork.com/careers/life-at-upwork"> Life at Upwork</a> page to learn more about our values, working principles, and the overall employee experience.</p> <p>Ready to help shape the future of work? Check out our<a href="https://careers.upwork.com/"> Careers</a> page and follow us on<a href="https://www.linkedin.com/company/upwork"> LinkedIn</a>,<a href="https://www.facebook.com/upwork"> Facebook</a>,<a href="https://www.instagram.com/upwork/"> Instagram</a>,<a href="https://www.tiktok.com/@upwork"> TikTok</a>, and<a href="https://twitter.com/upwork"> X</a>. to learn more about life at Upwork.</p> <p>Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.</p> <p>Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.</p> <p><br><br></p></div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body"><span><p><em data-stringify-type="italic">The annual base salary range for this position&nbsp; is displayed below. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.