Mindtickle

Principal Professional Services Consultant

Delivery Lead – Managed Services

Intern, Finance

Senior Product Marketing Manager

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Business Development Representative

Senior Graphic Designer

Director, Revenue Enablement

Director, Customer Success

The Principal Professional Services Consultant (PSC) will be responsible for both pre-sales and post-sales activities. This includes engaging with C-level stakeholders to design and drive strategic enablement initiatives, delivering thought leadership, shaping strategic enablement roadmaps, and leading transformational engagements for top-tier customers. The role involves collaborating with internal teams, leading discovery sessions, overseeing the transition from sales to delivery, driving customer success, and actively leading resolution of escalations. Additionally, the role involves mentoring, contributing to playbooks, and partnering with Services Marketing for content creation. The consultant will contribute to the design and delivery of internal playbooks, frameworks, and best practices, also empower the Sales organization with tools, training, and narratives to effectively position services.

Solution Architect (EMEA Shift)

<p><b style="font-size: 18px">Who we are</b></p>
<p><br></p>
<p>Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!</p>
<p><br></p>
<p><b style="font-size: 18px;">Job Snapshot</b></p>
<p><br></p>
<p><span style="font-size: 11pt;">Mindtickle is looking for a seasoned Principal Professional Services Consultant (PSC) with a strong consulting pedigree and deep expertise in enablement strategy, change management, and executive communication. This is a dual pre-sales and post-sales role where you will engage directly with C-level stakeholders to design and drive strategic enablement initiatives across </span><a rel="noopener noreferrer" class="postings-link" style="font-size: 11pt;" href="http://organizations.You">organizations.You</a><span style="font-size: 11pt;"> will be responsible for delivering thought leadership, shaping strategic enablement roadmaps, and leading transformational engagements for our top-tier customers. This role will closely collaborate with internal teams like Sales, Product, Services Marketing, and CaaS, and will influence the direction of services offerings.</span></p>
<div class="section page-centered">
<div><h3>What’s in it for you?</h3><ul class="posting-requirements plain-list"><ul><li><b>Pre-Sales Responsibilities</b></li><li>Partner with the Sales, Solutions consultants, Services teams and Pre-Sales Services Consultant to qualify opportunities, shape solution proposals, and define strategic services scope.</li><li>Lead discovery sessions and consultative conversations on strategic deals to align solutions with business goals.</li><li>Own the articulation of value stories, solution strategy, and roadmap in collaboration with Sales and Services Marketing.</li><li>Represent Professional Services in sales cycles for strategic accounts and participate in RFP and proposal processes.</li><div><br></div><li><b>Post-Sales Responsibilities</b></li><li>Lead end-to-end enablement charter planning, solution design, and change management for enterprise customer engagements.</li><li>Oversee the transition from sales to delivery, ensuring seamless handoff and consistent stakeholder alignment.</li><li>Drive customer success by establishing and tracking enablement KPIs tied to business outcomes.</li><li>Actively lead resolution of escalations from strategic accounts by addressing customer concerns, restoring confidence, and aligning stakeholders around a corrective solution path. Own the recovery strategy to bring both account health and solution delivery back on track.</li><li>Collaborate with cross-functional teams (e.g., CaaS Consultants, PSCs, Integration Engineers) to deliver holistic solutions.</li><div><br></div><li><b>Internal Enablement &amp; Capability Building</b></li><li>Act as a mentor and coach to the Professional Services team, helping uplift consulting skills and solution thinking.</li><li>Contribute to the design and delivery of internal playbooks, frameworks, and best practices.</li><li>Collaborate with the Enablement team to empower the Sales organization with tools, training, and narratives to effectively position services.</li><li>Partner with Services Marketing to co-create thought leadership content, customer success stories, and industry-aligned messaging.</li><li>Share expertise and insights from engagements to inform product development and service innovation.</li></ul></ul></div>
</div><div class="section page-centered">
<div><h3>We’d love to hear from you, if you:</h3><ul class="posting-requirements plain-list"><ul><li>12+ years of experience in professional services, management consulting, or enablement strategy</li><li>Proven track record of leading large-scale strategic programs with executive stakeholders</li><li>Expertise in change management and communication strategy</li><li>Strong understanding of SaaS, sales enablement, and CRM technologies</li><li>Excellent storytelling, workshop facilitation, and executive presence</li></ul></ul></div>
</div><div class="section page-centered" data-qa="closing-description">
<div><br></div>
<div><b style="font-size: 18px">Our culture &amp; accolades</b></div>
<div><br></div>
<div>As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.</div>
<div><br></div>
<div>Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.</div>
<div><br></div>
<div>Mindtickle is proud to be an Equal Opportunity Employer.</div>
<div><br></div>
<div>All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.</div>
<div><br></div>
<div>Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.</div>
</div>

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<h3>Description</h3>
<p ng-non-bindable=""></p><div style="line-height: normal;margin: 0.1in 0.0in 0.1in 0.0in;"><b><span style="font-family: 'Open Sans ISG';">Instructional Systems Designer Consultant with Assima<br><br></span></b></div><div><span style="font-family: 'Open Sans ISG';">Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. </span><b><span style="font-family: 'Open Sans ISG';"><br></span></b><span style="font-family: 'Open Sans ISG';"><br><b><span style="color: black;background: white;">Position Overview</span><span style="background: white;">&nbsp;</span></b></span></div><div style="line-height: normal;margin: 0.1in 0.0in 0.1in 0.0in;"><span style="font-family: 'Open Sans ISG';">Our team is seeking a highly skilled and experienced Systems Training Instructional Design Consultant to join our growing learning and development consulting team. You will play a pivotal role in designing and developing cutting-edge, Instructor-Led Training, self-paced eLearning courses and system training simulations using rapid training development tools (Assima, WalkMe and SAP Enable). 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facing internal or external consulting role for Instructional Design.</span></li><li><span style="font-family: 'Open Sans ISG';">Demonstrated proficiency in instructional design principles, adult learning theories, and eLearning best practices.</span></li><li><span style="font-family: 'Open Sans ISG';">Strong understanding of fundamental business processes within modern enterprises, including Finance, Operations, Logistics, and Human Resources.</span></li><li><span style="font-family: 'Open Sans ISG';">Excellent project management skills with the ability to manage multiple projects simultaneously.</span></li><li><span style="font-family: 'Open Sans ISG';">Demonstrated ability to collaborate effectively with Subject Matter Experts to produce high-quality learning deliverables aligned with client expectations and learning needs.</span></li><li><span style="font-family: 'Open Sans ISG';">Exceptional English language skills, including a deep understanding of grammar in both writing and speaking.</span></li><li><span style="font-family: 'Open Sans ISG';">Proficiency in data analysis and visualization tools to measure and report on training effectiveness.</span></li><li><span style="font-family: 'Open Sans ISG';">Superior collaboration and communication skills, with the ability to work effectively with diverse stakeholders.</span></li><li><span style="font-family: 'Open Sans ISG';">Familiarity with accessibility standards and creating inclusive learning experiences.</span></li><li><span style="font-family: 'Open Sans ISG';">Demonstrated ability to recognize different learning styles and adjusting teaching methods to suit individual needs.</span></li></ul><div style="margin: 0.1in 0.0in 0.1in 0.0in;"><b><span style="font-family: 'Open Sans ISG';">Education:</span></b></div><ul style="margin-top: 0.0px;"><li><span style="font-family: 'Open Sans ISG';">Bachelor's degree in Instructional Design, Educational Technology, or a related technical discipline 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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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