We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver – and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.

Minecast

Associate Security Analyst

Software Development Engineer in Test - Email & Collaboration Threat Protection

Software Engineer I

NB Account Manager- Commercial Mid-Market

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Senior Director of Solutions Marketing

Pricing and Business Strategy Analyst

Senior Sales Engineer

Senior Software Engineer - Threat Protection

Mimecast is seeking an Associate Security Analyst to join its Security Operations team. This role involves maintaining and strengthening security across on-premises and cloud infrastructure through continuous monitoring and configuration of security systems. The analyst will identify, triage, and respond to security risks, collaborate on detection rules, research emerging threats, and provide security consulting to internal teams. A team-first mentality and adherence to privacy and security standards are essential.

Principal Data Analyst

Associate Security Analyst--------------------------Mimecast is seeking an Associate Security Analyst on our Security Operations team to help maintain and strengthen security across rapidly growing on-premises and cloud infrastructure. Through the continuous monitoring and configuration of security systems, this role will help identify, triage, and respond to security risks against Mimecast and its customers. This role requires a team-first mentality to help foster a collaborative and transparent culture where security remains top-of-mind.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitor, assess, and respond to output from several security tools</li><li class="leading-relaxed">Collaborate with security engineers to define and build detection rules</li><li class="leading-relaxed">Research emerging risks and threats to Mimecast environments, conducting analyses of threats when appropriate</li><li class="leading-relaxed">Provide security consulting on projects to internal Mimecast teams</li><li class="leading-relaxed">Communicate regularly with Mimecast employees across the world to verify activity and respond to security concerns</li><li class="leading-relaxed">Escalate security events in cooperation with the incident response team</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Bring:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent verbal and written communication skills</li><li class="leading-relaxed">Drive to learn quickly with an emphasis on critical thinking</li><li class="leading-relaxed">Ability to thrive in a fast-paced and ever-changing landscape</li><li class="leading-relaxed">Understanding of security tools and technologies such as SIEM, EDR, and IDS</li><li class="leading-relaxed">Understanding of IaaS platforms such as AWS, Azure, and GCP</li><li class="leading-relaxed">Capability to report to our Minneapolis office on Wednesdays and Thursdays for coordinated in-office workdays</li><li class="leading-relaxed">Bachelor’s degree in relevant discipline</li><li class="leading-relaxed">One of more years of experience in IT, security, or related field</li><li class="leading-relaxed">Experience using endpoint- and network-based security tooling</li><li class="leading-relaxed">Experience using automation tooling</li></ul>This position entails strict adherence to all applicable privacy and security standards and regulations. Responsibilities include the protection of information, upholding confidentiality, and conducting all activities in alignment with Mimecast’s policies. Completion of relevant role-based security and privacy training is a requisite for this role.The base salary range for this position is $60,000−$90,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.#LI-ND1<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Belonging at Mimecast</h3>Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Us</h3>We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver – and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.Read MoreFollow Us<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">[](https://twitter.com/mimecast "X")</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">[](https://www.facebook.com/Mimecast?ref=tn_tnmn "Facebook")</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">[](https://www.linkedin.com/company/mimecast/mycompany/ "LinkedIn")</li></ul><a href="https://www.mimecast.com/company/mimecast-trust-center/gdpr-center/privacy-statement/ "Privacy Statement"" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Privacy Statement</a>© 2025 Workday, Inc. All rights reserved.

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This role involves leading a technical support team to identify and resolve complex issues for established clients, ensuring their security and satisfaction. You will manage daily operations, mentor engineers, and conduct performance reviews. Responsibilities include technical oversight, engaging in QBRs, leading PIRs, and collaborating with stakeholders across Sales, Engineering, and Product. You will also oversee trend analysis, take full accountability for managed customers, and manage change and crisis situations, including on-call support.

Our enterprise security platform detects and prevents known and unknown threats while safely enabling an increasingly complex and rapidly growing number of applications. Come be part of the team that redefined the firewall industry and is now the fastest-growing security company in history. Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>Your CareerIt’s not about making a sale. It’s about providing the most secure environment for our customers’ digital transactions. In this role, you’ll continue building on our mission by helping secure our clients’ environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients’ networks, while handling critical issues through your team’s support. You’ll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.Your ImpactOperational Leadership and Team Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Guide the daily activities of a team of Technical Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency</li><li class="leading-relaxed">Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives</li><li class="leading-relaxed">Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations</li></ul>Technical Oversight and Customer Engagement:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes</li><li class="leading-relaxed">Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered</li><li class="leading-relaxed">Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements</li></ul>Strategic Collaboration and Accountability:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs</li><li class="leading-relaxed">Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions</li><li class="leading-relaxed">Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions</li></ul>Change and Crisis Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support</li><li class="leading-relaxed">Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models</li><li class="leading-relaxed">Provide weekend and holiday on-call support on an as-needed basis</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2>Your ExperienceLeadership and Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment</li><li class="leading-relaxed">Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements</li><li class="leading-relaxed">Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines</li></ul>Technical Expertise and Problem Solving:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments</li><li class="leading-relaxed">Experience in Endpoint and Cloud Security industries, familiarity in Cloud services providers (AWS, Azure, GCP, Oracle, etc) and understanding of how Support engineering works in SaaS business model</li></ul>Collaboration and Communication:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability</li><li class="leading-relaxed">Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)</li><li class="leading-relaxed">Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>The TeamOur technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.