Minted

Manager, Customer Service

Engineering Manager, Shopping Data

Customer Service Representative

Principal UX Designer

The Manager, Customer Service role involves leading a team of Customer Service Supervisors, setting the standard for customer service, and providing coaching and development. Responsibilities include building partnerships, mentoring, and monitoring communications. The role also includes handling escalated concerns and identifying opportunities to improve customer experience by analyzing data. The candidate will lead projects for team improvements and play a role in recruiting efforts. This role requires staying informed of problems and taking necessary actions.

The Role:

Minted is excited to hire a Manager, Customer Service to support the Minted Customer Operations team.

Reporting to the Senior Manager, Global Customer Service, this role brings to life what great service looks like at Minted, working with our frontline reps and contact center leaders, within Minted and with our Global partners, to translate our vision into actionable coaching &amp; development for the entire team. The perfect fit is someone who loves growing and developing people, understands what it takes to deliver great customer experiences, and is excited about being part of building a world-class customer service team.

As part of our recruitment process, we want to ensure the security and legitimacy of all communication channels. Therefore, please be advised that all official correspondences from our team will be sent from email addresses ending with "@minted.com"


You will: <ul><li>Directly lead a team of Customer Service Supervisors who are responsible for day-to-day people management of a team of Customer Service Representatives and Leads</li><li>Set the tone for best-in-class customer service and provide guidance, coaching, and development for leaders and frontline associates who bring this to life daily for our customers</li><li>Build close partnerships with leaders at Minted’s global sites to help us raise the bar for experience and knowledge across all of our sites.</li><li>Host regular one-on-ones with the Customer Service Team Supervisors and periodic skip-level meetings with the rest of the team, mentoring, motivating, and developing them to maintain Minted’s high expectations for customer experience</li><li>Be responsible for coaching, development, and performance management of team members. You recognize that employee experience is just as important as customer experience, and intentionally support the creation of a great work environment</li><li>Stay present and available for the broader Global Customer Service team, including monitoring communications, answering questions, and providing real-time feedback via Slack and Google Hangouts</li><li>Build strong subject-matter expertise about Minted, serving as a resource for the team who can also leverage data to identify opportunities to improve customer experience</li><li>Support the team directly in handling high-touch or escalated concerns, including handling customer contacts personally when required, and providing guidance and support after hours and on weekends as needed, especially in peak periods.</li><li>Keeps leadership promptly informed of all problems or unusual matters of significance and takes prompt action where necessary or suggests alternative course of action which may be taken</li><li>Draw insights from your work with the front-line team, including trends in customer feedback, opportunity for process and product improvement, and any other operational insights that can improve the business</li><li>Lead projects to make direct improvements for the team with collaborative and thoughtful consideration for deployment</li><li>Play a key role in peak recruiting efforts for large scale seasonal growth for the domestic team in partnership with the Senior Manager of Customer Service and Recruiting. You have a strong eye for talent and a track record of growing &amp; developing people</li></ul>

You have: <ul><li>A Bachelor’s degree or commensurate experience</li><li>4+ years customer service experience, preferably in an eCommerce or retail setting</li><li>3+ years management experience with direct responsibility for quality &amp; execution, including people management and development</li><li>Strong data literacy; able to turn data into actionable insights and recommendations</li></ul>

Bonus: <ul><li>Salesforce knowledge is a plus</li><li>A love of design is a plus</li></ul>

Compensation:&nbsp;

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Geo Base Full Salary Range 2 - Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA - $83,082 - $109,046
Geo Base Full Salary Range 3 - Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI, WV, WY - $76,240 - $100,065

Salaries will vary based on various factors including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.

This role is eligible for an annual performance bonus and stock options.

Benefits:&nbsp;
Benefits will be effective the first of each month following your initial hire date.&nbsp;
&nbsp;
- Medical, Dental, and Vision Benefits
- Employer Funded Health Savings Account
- 10 Paid Holidays
- Paid Time Off and Sick Leave
- Paid Parental Leave
- Employer Paid Wellbeing Apps (e.g. Headspace and Calm)
- Monthly Gym/Wellness Reimbursement
- 401(k) retirement savings plan
- Employer Funded Commuter Benefits
- Employee Discount
- Friends and Family Discount

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.&nbsp; The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere.&nbsp;We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.&nbsp; Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia &amp; Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

thumbnail_Rockstar.webp

Rockstar.webp

Rockstar Jobs

thumbnail_EA.webp

EA.webp

EA Jobs

thumbnail_Playstation.webp

Playstation.webp

Playstation Jobs

small_Ubisoft.webp

thumbnail_Ubisoft.webp

Ubisoft.webp

Ubisoft Jobs

thumbnail_Epic Games.webp

Epic Games.webp

Epic Game Jobs

thumbnail_Riot Games.webp

Riot Games.webp

Riot Jobs

08cafc09dac48d655284704f063dc64e.webp

CDPR Jobs

80ad888d-4837-48d9-8b65-0ffdee910f35.webp

Krafton Jobs

thumbnail_a14feb4b393500244d0b8864bda07b2c.webp

a14feb4b393500244d0b8864bda07b2c.webp

Twitch Jobs

thumbnail_865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

Larian Jobs

thumbnail_02_21_2024__11_00_53.webp

02_21_2024__11_00_53.webp

Wargaming Jobs

medium_naughty dog.webp

small_naughty dog.webp

thumbnail_naughty dog.webp

naughty dog.webp

Naughty Dog Jobs

large_netflix.webp

medium_netflix.webp

small_netflix.webp

thumbnail_netflix.webp

netflix.webp

Netflix Jobs

large_supercell.webp

medium_supercell.webp

small_supercell.webp

thumbnail_supercell.webp

supercell.webp

Supercell Jobs

zynga_logo.jpg

Zynga Jobs

Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

Test your Unity UI knowledge with this quiz! Explore essential concepts like Canvas, EventSystem and many more. 

Challenge yourself with this Unity Input System quiz! Test your skills in input mapping, device handling, and action events.

Take your Unity skills to the next level with Part 3 of this quiz, covering scripting, physics, rendering, and performance optimization!

Test your Unity expertise with this quiz, covering initialization to advanced rendering and physics!

Test your Unity knowledge with this comprehensive quiz, covering everything from MonoBehaviour basics to advanced physics, rendering, and optimization techniques across multiple difficulty levels!

Assess your knowledge of Unity's Rigidbody component and its advanced physics interactions with this in-depth quiz!

Test your understanding of Unity’s Physics, Movement, and MonoBehaviour with this insightful beginner-friendly quiz!

Dive into the fundamentals of open-world game development in Unity with this beginner-friendly quiz.

Challenge yourself with this beginner-friendly quiz on building an endless runner in Unity!

Test your beginner-level knowledge of Unity platformer development with this engaging quiz.

Test your basic knowledge of Unity and Unreal Engine with this beginner-friendly quiz on game development fundamentals.

This assessment evaluates your understanding of Unity's component-based architecture, how GameObjects and their components interact, the hierarchy system with nested GameObjects, and how to reference them in scripts.

This assessment evaluates your understanding of Unity's NavMesh system, including navigation baking, NavMeshAgents, pathfinding, obstacles, and scripting interactions with NavMesh to create AI-driven movement.

An assessment to test the correct usage of Unity's events and lifecycle functions in the context of the game "Clash Royale"

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

Optiv

Associate Analyst - SOC

super78

Unreal Developer

Kabam

Game Programmer

Graduate Programmer

Lilith games

Asset Management APM

PV Concept Artist

Applied materials 

Process Engineer/Senior Process Engineer

Riot Games

QA Engineer – Compliance & Release

Senior Product Category Manager, Consumer Products

The Associate Analyst will provide intrusion/incident monitoring and detection utilizing customer provided data sources, audit and monitoring tools at both the government and enterprise level. The role requires flexibility and the ability to adapt to change quickly. The Associate Analyst will work closely with Threat Analysts to service customers through the Managed Detection and Response offering. Responsibilities include analyzing, documenting, and reporting on potential security incidents, maintaining an understanding of security threats and vulnerabilities, and providing triage on various security enforcement technologies. The role also involves performing knowledge transfers, documenting and triaging client issues, and recommending best practices to customers.

We work alongside clients to manage cyber risk and equip them with perspectives and programs to accelerate business progress. Our real-world experience, deep vertical expertise and diverse teams enable us to face any challenge with confidence. We put you at the center of our unmatched ecosystem of people, products, partners and programs to design and implement agile solutions. Our adaptive approach continually assesses risk in the context of cyber and broader objectives to secure today's business and fortify it for the future.

Engineer - SailPoint Identity Security Cloud

Client Director - Cybersecurity Sales

Project Manager - Threat

Sr. Consultant - Secure Cloud Transformation (AWS/Azure)

Client Manager - Cybersecurity Sales

Partner Architect - AWS

Partner Architect

Splunk Engineer - TS/SCI with FS Poly

Client Engagement Lead

The Associate Analyst will provide intrusion/incident monitoring and detection utilizing customer provided data sources, audit and monitoring tools at both the government and enterprise level. An Associate Threat Analyst is required to be flexible and adapt to change quickly. The Associate Threat Analyst will work closely with our Threat Analyst to service customers through our Managed Detection and Response offering. How you’ll make an impact<ul><li>Analyze, document and report on potential security incidents identified in customer environments.</li><li>Work with partners to maintain an understanding of security threats, vulnerabilities, and exploits that could impact systems, networks, and assets.</li><li>Provide triage on various security enforcement technologies including, but not limited to SIEM, anti-virus, content filtering/reporting, malware prevention, firewalls, intrusion detection systems, web application firewalls, messaging security platforms, vulnerability scanners etc.</li><li>Perform knowledge transfers, document, and triage client’s issues regarding mitigation of identified threats</li><li>Provide ongoing recommendations customers on best practices</li><li>Actively research current threats and attack vectors being exploited in the wild</li><li>Utilize defined SOP’s and KB’s</li><li>Performs other duties as assigned</li><li>Complies with all policies and standards</li></ul> What we’re looking for&nbsp;<ul><li>1-2 years of working with Incident Ticketing Systems (i.e. ServiceNow, Remedy, Remedy Force, Heat, etc.). required</li><li>Desire to gain full-time professional experience in the Information Security field</li><li>Excellent time management, reporting, communication skills, and ability to prioritize work</li><li>Ability to generate comprehensive written reports and recommendations</li><li>Write professional emails</li><li>Previous experience as a point of escalation in a technical environment</li><li>Customer interactions and working through various issues</li><li>Base knowledge of contemporary security architectures/devices such as firewalls, routers, switches, load balancers, remote access technologies, anti-malware, SIEM, and AV</li><li>Ability to work customer’s environments to report on critical security events</li><li>Ability to troubleshoot technical problems and ask probing questions to find the root cause or a problem</li><li>Queue management</li><li>Data analysis using SIEM, Database tools such as Elastic, and Excel</li><li>Experience troubleshooting security, network, and or endpoints</li><li>IDS monitoring/analysis with tools such as Sourcefire and Snort</li><li>Experience with SIEM platforms preferred (QRadar, LogRhythm, Exabeam, Securonix, and Splunk)</li><li>Familiarity with web-based attacks and the OWASP Top 10 at a minimum</li><li>Attack vectors and exploitation</li><li>Mitigation, Active Directory</li><li>Direct (E.g. SQL Injection) versus indirect (E.g. cross-site scripting) attacks</li><li>Familiarity with SANS top 20 critical security controls</li><li>Understand the foundations of enterprise Windows security including:</li><li>Windows security architecture and terminology</li><li>Common system hardening best practices</li><li>Anti-Virus (AV) and Host Based Intrusion Prevention (HIPS)</li><li>Experience in monitoring at least one commercial AV solution such as (but not limited to) Carbon Black, CrowdStrike, McAfee/Intel, Symantec, Sophos or Trend Micro</li><li>Ability to identify common false positives and make suggestions on tuning</li><li>Malware, Denial of Service Attacks, Brute force attacks</li><li>Understanding of base malware propagation and attack vectors</li><li>Propagation of malware in enterprise environments</li><li>Experience with malware protection tools such as FireEye a plus.</li><li>Understanding of malware mitigation controls in an enterprise environment.</li><li>Network Based Attacks / System Based Attacks</li><li>Familiarity with vulnerability scoring systems such as CVSS</li><li>Basic understanding of vulnerability assessment tools such as vulnerability scanners and exploitation frameworks</li><li>Eligibility to obtain security clearance</li><li>Shift flexibility, including the ability to provide on call support when needed</li><li>Ability to work greater than 40 hours per week as needed</li><li>This role is Work from Office role</li></ul>What you can expect from Optiv<ul><li>A company committed to championing Diversity, Equality, and Inclusion through our <a href="http://www.optiv.com/company/about-us#dei-group" target="_blank" rel="noopener noreferrer">Employee Resource Groups</a>.</li><li>Work/life balance</li><li>Professional training resources</li><li>Creative problem-solving and the ability to tackle unique, complex projects</li><li>Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.</li><li>The ability and technology necessary to productively work remotely/from home (where applicable)</li></ul>EEO StatementOptiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.Optiv respects your privacy.&nbsp;By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities.&nbsp; For additional details on how Optiv uses and protects your personal information in the application process, click here to view our&nbsp;<a href="http://www.optiv.com/job-applicant-privacy-notice" target="_blank" rel="noopener noreferrer">Applicant Privacy Notice</a>. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Follow Mayank - career advice

Follow Mayank Grover for game development resources

Free | C# | Midnight Pizza Fight

Free | C++ | Lethos

Free | C++ | Pong

Follow Abhishek - tech content

Follow Abhishek Smith for game programming content

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.