Miratech

Senior Business/System Analyst

Senior Full Stack Developer (Ruby on Rails and React), short term

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Our client, a leading provider of call center and customer experience solutions, is seeking a Senior Business/System Analyst for their CX team. This role involves analyzing, designing, and implementing systems to enhance customer experience. The ideal candidate will conduct detailed analysis of business processes and system requirements, perform system analysis, identify and document CX requirements, collaborate with cross-functional teams, analyze and work with APIs, and write clear use cases and user stories. The position requires strong analytical skills and experience in CX principles and API integration.

Scrum Master

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2><p class="my-4 text-gray-700 leading-relaxed">Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.</p><p class="my-4 text-gray-700 leading-relaxed">Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><p class="my-4 text-gray-700 leading-relaxed">Our client is a leading provider of call center and customer experience solutions, dedicated to helping large enterprises optimize their customer interactions and workforce management. With a comprehensive suite of software products, offers innovative tools designed to enhance customer engagement, streamline operations, and improve overall service delivery. The company's solutions are built to support complex environments and are trusted by top-tier organizations worldwide for their reliability, scalability, and advanced functionality.</p><p class="my-4 text-gray-700 leading-relaxed">We’re seeking a highly analytical and detail-oriented Senior Business/System Analyst to join our CX team. This role involves analyzing, designing, and implementing systems to enhance our customer experience. The ideal candidate will possess a strong understanding of CX best practices, technical analysis skills, and a solid foundation in requirements gathering and prioritization.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Responsibilities:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Conduct detailed analysis of business processes and system requirements related to customer experience.</li><li class="leading-relaxed">Perform system analysis, ensuring effective integration of different systems to support CX goals.</li><li class="leading-relaxed">Identify and document CX requirements, workflows, and key metrics for tracking performance.</li><li class="leading-relaxed">Collaborate with cross-functional teams (Product, Development, Marketing) to ensure CX objectives are embedded in system architecture and workflows.</li><li class="leading-relaxed">Analyze and work with APIs, ensuring seamless integration between systems; manage API specifications and assist in troubleshooting as needed.</li><li class="leading-relaxed">Write clear and detailed use cases and user stories, translating customer needs into actionable technical and business requirements for development teams.</li><li class="leading-relaxed">Document diagrams, workflows, and process flows to support system understanding and maintenance.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4+ years of proven experience in business/system analysis, preferably within the CX domain.</li><li class="leading-relaxed">Strong knowledge of CX principles, customer journey mapping, and user experience design.</li><li class="leading-relaxed">Experience with API integration and management.</li><li class="leading-relaxed">Expertise in requirement prioritization, use-case development, and writing user stories.</li><li class="leading-relaxed">Ability to document complex system diagrams and workflows for integration and process clarity.</li><li class="leading-relaxed">Experience working with CRM, ERP, or CX platforms (e.g., Salesforce, SAP, Zendesk).</li><li class="leading-relaxed">Previous experience in Software Development or DevOps, AQA</li><li class="leading-relaxed">Bachelor’s degree in business, Information Systems, Computer Science, or related field</li><li class="leading-relaxed">Excellent analytical and problem-solving skills with a strong attention to detail.</li><li class="leading-relaxed">Strong communication and interpersonal skills for effective collaboration with technical and non-technical stakeholders.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Nice to have:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with Agile methodologies and experience in an Agile environment.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>We offer:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Culture of Relentless Performance</strong>: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.</li><li class="leading-relaxed"><strong>Competitive Pay and Benefits</strong>: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.</li><li class="leading-relaxed"><strong>Work From Anywhere Culture</strong>: make the most of the flexibility that comes with remote work.</li><li class="leading-relaxed"><strong>Growth Mindset</strong>: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.</li><li class="leading-relaxed"><strong>Global Impact</strong>: collaborate on impactful projects for top global clients and shape the future of industries.</li><li class="leading-relaxed"><strong>Welcoming Multicultural Environment</strong>: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.</li><li class="leading-relaxed"><strong>Social Sustainability Values</strong>: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.</li></ul>

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The Blue Team Leader at NXP will be tasked with leading our day-to-day defensive information security operations, ensuring the security of IT, Operational Technology (OT), and R&D environments. This role is responsible for overseeing threat detection, incident response, and exposure management. As the leader of our Blue Team, you will develop and implement security strategies to protect against evolving cyber threats across diverse environments, collaborating with security architects, red teams, product teams, and engineering groups to strengthen our organization’s overall security posture. This role is pivotal leader for our regional security operations center team members, to ensure the continuity of information security operations.

NXP Semiconductors N.V. (NASDAQ: NXPI) enables a smarter, safer, and more sustainable world through innovation. As the world leader in secure connectivity solutions for embedded applications, NXP is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. For more information, visit www.nxp.comRead MoreCareer Development OpportunitiesBright Minds. Bright Futures.We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.Read MoreCommitment At NXP.We recognize NXP is a powerful change agent as we continue to deliver innovative solutions that advance a more sustainable future.

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<p class="my-4 text-gray-700 leading-relaxed">The <strong>Blue Team Leader</strong> at NXP will be tasked with leading our day-to-day defensive information security operations, ensuring the security of IT, Operational Technology (OT), and R&D environments. This role is responsible for overseeing threat detection, incident response, and exposure management.</p><p class="my-4 text-gray-700 leading-relaxed">As the leader of our Blue Team, you will develop and implement security strategies to protect against evolving cyber threats across diverse environments. You will collaborate with security architects, red teams, product teams, and engineering groups to strengthen our organization’s overall security posture. This role is pivotal leader for our regional security operations center team members, to ensure the continuity of information security operations.</p><p class="my-4 text-gray-700 leading-relaxed">The ideal candidate will be passionate about information security operations center, incident response, and leading a diverse team of global operators. The ideal candidate also has a foundational knowledge and experience in working in an Operational Technology (OT) manufacturing environment.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your opportunity:</h3><p class="my-4 text-gray-700 leading-relaxed">NXP is a global player in Semiconductor industry, and security is an essential and integral part of our business. Security Operations & Threat Defense</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Responsibility:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Operational Mentality and Vision:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead a team of cybersecurity professionals focused on threat detection, monitoring, and incident response for IT, OT, and R&D environments.</li><li class="leading-relaxed">Develop and enhance Security Operations Center (SOC) processes, including playbooks, automation, and alert triage.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Incorporate Advanced Red Team Operations and Threat Intelligence into Day-to-Day Operations.</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Incorporate threat intelligence gathering, ensuring proactive detection of adversary tactics, techniques, and procedures (TTPs).</li><li class="leading-relaxed">Collaborate with the red team and threat hunting teams to identify gaps and improve defenses.</li><li class="leading-relaxed">Establish endpoint detection and response (EDR) and network security monitoring strategies across IT and OT assets.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Incident Response</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead and coordinate cyber incident response efforts, ensuring timely containment, eradication, and recovery.</li><li class="leading-relaxed">Develop incident response playbooks tailored to IT, OT, and R&D environments.</li><li class="leading-relaxed">Conduct digital forensics investigations to determine the root cause of security incidents and recommend mitigations.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">OT & R&D Security Strategy:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Implement security controls and frameworks tailored for ICS/SCADA, industrial IoT (IIoT), and embedded systems in OT environments.</li><li class="leading-relaxed">Work closely with engineering and R&D teams to integrate security into product development lifecycles.</li><li class="leading-relaxed">Ensure compliance with industry regulations and frameworks such as NIST CSF, IEC 62443, and MITRE ATT&CK for ICS.</li><li class="leading-relaxed">Develop and test cyber resilience plans for critical OT and R&D infrastructure.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Vulnerability Management & Hardening</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Oversee vulnerability assessments and risk management programs across IT, OT, and R&D.</li><li class="leading-relaxed">Guide patch management and compensating controls for systems where direct patching is not feasible.</li><li class="leading-relaxed">Work with asset owners to implement segmentation, access controls, and Zero Trust strategies.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Risk Management and Ethical Considerations</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work closely with security and risk leaders to foresee and mitigate risks, ensuring ethical operations and compliance with upcoming regulations.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Team Leadership & Collaboration</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build, mentor, and develop a high-performing cybersecurity team.</li><li class="leading-relaxed">Foster cross-functional collaboration between IT, OT, R&D, and security engineering teams.</li><li class="leading-relaxed">Provide executive-level briefings on cybersecurity risks, incidents, and program improvements.</li><li class="leading-relaxed">Partner with risk management, compliance, and legal teams to align cybersecurity with business objectives.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Qualification:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Required Qualifications & Experience:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years of experience in cybersecurity with a focus on blue teaming, security operations, and cyber defense.</li><li class="leading-relaxed">Strong expertise in both IT and OT security, with knowledge of ICS, SCADA, and industrial cyber threats.</li><li class="leading-relaxed">Experience securing R&D environments, including embedded systems, proprietary technologies, and intellectual property.</li><li class="leading-relaxed">Hands-on experience with SIEM, EDR, NDR, threat intelligence platforms, and security automation.</li><li class="leading-relaxed">In-depth knowledge of MITRE ATT&CK (Enterprise & ICS), NIST 800-82, IEC 62443, and Zero Trust principles.</li><li class="leading-relaxed">Experience leading a team of cybersecurity professionals and developing operational security teams.</li><li class="leading-relaxed">Strong understanding of cloud security (AWS, Azure, GCP) and hybrid security architectures.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Preferred Certifications</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>GIAC Certified Incident Handler</strong></li><li class="leading-relaxed"><strong>GIAC Security Operations Certified</strong></li><li class="leading-relaxed"><strong>Certified Cloud Security Professional (CCSP)</strong></li><li class="leading-relaxed"><strong>AWS Certified Security</strong></li><li class="leading-relaxed"><strong>Microsoft SC - 200</strong></li></ul>

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Senior Business/System Analyst

Senior Business/System Analyst

Senior Full Stack Developer (Ruby on Rails and React), short term

Senior Full Stack Developer (Ruby on Rails and React)

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Copy of Copy of Nice CX-One Support Engineer

Researcher (Recruiting)

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Job Details