Miro

Strategic Customer Success Manager

GTM Engineer

Chief Customer Officer

Payroll Specialist

Marketing Technology Lead

IT Team Lead

Digital Natives Account Executive

Miro is seeking a Strategic Customer Success Manager to help enterprise teams maximize their use of Miro. This role involves building executive-level partnerships, identifying expansion opportunities, and turning customers into passionate advocates. The manager will drive retention and growth by ensuring customers integrate Miro into their innovation processes, combining analytical thinking with relationship-building to achieve breakthrough outcomes.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Team</h3>Our Customer Success team lives to help customers create the next big thing. We're strategic partners who energize innovation journeys, spark breakthrough moments, and ensure teams rapidly unlock Miro's transformative power.We thrive on those lightbulb moments when customers discover new ways to work together, when their workflows transform, and when their teams unlock potential they didn't know they had. From driving adoption across new use cases to building long-term strategic partnerships, we're here to ensure every customer experience feels like a catalyst for innovation.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3>Miro is transforming how enterprise teams collaborate, and we need a Strategic Customer Success Manager to unlock our customers' full potential.You'll solve a critical challenge: ensuring our largest customers don't just use Miro, but weave it into how they innovate. This means building strategic partnerships with executive-level stakeholders, spotting expansion opportunities, and turning satisfied customers into passionate advocates.You'll combine analytical thinking with relationship-building skills to prevent churn, drive growth, and guide teams toward breakthrough outcomes. We're looking for someone with 3-5+ years of enterprise experience who thrives in ambiguity and gets energized by turning customer challenges into opportunities.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive retention and expansion by growing product usage and adoption across your customer portfolio</li><li class="leading-relaxed">Partner with key stakeholders to understand business objectives and co-develop strategic success plans</li><li class="leading-relaxed">Enable broad product adoption by identifying use cases and creating tailored enablement strategies for different business lines</li><li class="leading-relaxed">Proactively manage customer health through data analysis, playbooks, and targeted engagement strategies</li><li class="leading-relaxed">Champion Miro's capabilities to guide customers toward their goals</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll need</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3-5+ years in customer-facing roles with demonstrated strategic problem-solving and client management skills in a consultative role</li><li class="leading-relaxed">Minimum 1 year managing large enterprise customers and influencing senior-level decision makers (VP+)</li><li class="leading-relaxed">Strong independent work style with excellent project management and prioritization abilities</li><li class="leading-relaxed">Willingness and ability to travel as needed</li><li class="leading-relaxed">Experience with Visual Collaboration, Agile, or Gainsight tools preferred but not required</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What's in it for you</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">401k matching + Competitive equity package</li><li class="leading-relaxed">Excellent Medical, Dental and Vision health benefits</li><li class="leading-relaxed">Fertility & Family Forming Benefits</li><li class="leading-relaxed">Flexible time off</li><li class="leading-relaxed">Lunch, snacks and drinks provided in the office</li><li class="leading-relaxed">Wellbeing benefit and WFH equipment allowance</li><li class="leading-relaxed">Annual learning and development allowance to grow your skills and career</li><li class="leading-relaxed">Up to $2,000 of charitable donation matches each year</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Miro</h3>Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!Check out more about life at Miro:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Youtube: https://www.youtube.com/@lifeatmiro</li><li class="leading-relaxed">Blog: https://miro.com/careers/life-at-miro/all/</li><li class="leading-relaxed">Instagram: https://www.instagram.com/mirohq/</li></ul>At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

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The Backroom Associate at Sam's Club maintains and processes shipments, organizes the receiving area, and handles claims. Responsibilities include verifying merchandise, routing to proper locations, and ensuring facility safety by following company procedures and guidelines. The role requires compliance with company policies, ethical standards, and continuous improvement. Associates are expected to embrace diversity, build strong relationships, act with integrity, serve customers, and strive for excellence.

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Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.The hourly wage range for this position is $18.00 to $25.00**The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Minimum Qualifications...</h3>Outlined below are the required minimum qualifications for this position. 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Strategic Customer Success Manager

Strategic Customer Success Manager

GTM Engineer

Chief Customer Officer

Payroll Specialist

Strategic Customer Success Manager

Marketing Technology Lead

IT Team Lead

Digital Natives Account Executive

Job Details