Miro

Enterprise Customer Success Manager

Strategic Finance Manager

Technical Account Manager

Account Executive - New Product Specialist, AI Platform

Principal Account Executive - New Product Specialist

Miro is seeking an Enterprise Customer Success Manager for its global Customer Success team, based in Austin, TX. This role focuses on empowering customers to achieve value with Miro by acting as a strategic partner. Responsibilities include crafting rollout plans, establishing key relationships, and co-creating narratives around value. The manager will help customers define visual collaboration objectives through joint success plans, driving product adoption and ensuring customer success by understanding their needs and guiding them towards their goals.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Team</h3><p class="my-4 text-gray-700 leading-relaxed">Miro’s Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits in North America on the Enterprise Customer Success Team based out of our Austin, TX hub. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. Learn more <a href="https://miro.com/careers/teams/customer-experience/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3><p class="my-4 text-gray-700 leading-relaxed">Miro is growing its Customer Success organization, and we are looking for customer-centric individuals! An Enterprise Customer Success Manager has many responsibilities - from crafting a rollout plan to establishing key relationships with both new and existing customers to co-creating a narrative around the value achieved with Miro. You will impact our customers immensely by helping them outline their visual collaboration objectives through the creation of a joint success plan. This plan will serve as the foundation to drive value across their journey with Miro. By building significant relationships with each Enterprise customer from their first day with Miro, you will understand our customer's needs and proactively identify ways in which they can interact with Miro to achieve their goals!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have a keen eye on ensuring retention and growing usage and adoption across your book</li><li class="leading-relaxed">Uncover key contacts willing to partner around understanding the customer’s business objectives and developing strategies to achieve those objectives via co-development of a success plan</li><li class="leading-relaxed">Drive Miro product adoption by collaborating with customers to understand their various lines of business and respective use case needs - work to devise an enablement plan</li><li class="leading-relaxed">Identify, improve, and lead all aspects of the health status of each of your customers</li><li class="leading-relaxed">Analyze data and use playbooks to drive both proactive and reactive engagements with the customer in the spirit of delivering impact to the customer journey</li><li class="leading-relaxed">Become a Miro product champion and use this knowledge to effectively guide customers towards their desired outcomes</li><li class="leading-relaxed">Participate in internal initiatives that inform the future of the Customer Success program at Miro</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll need</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3-5+ years working as either a consultant at a professional service organization or in a Customer Success role</li><li class="leading-relaxed">Proven experience working with large enterprise customers, minimum 1 year</li><li class="leading-relaxed">Proven experience working with and influencing key decision makers (VP level and above decision makers)</li><li class="leading-relaxed">Demonstrable experience working on complex, cross-functional projects</li><li class="leading-relaxed">Experience working in a fast-paced environment and ability to adapt to change</li><li class="leading-relaxed">Willing and able to travel as needed</li><li class="leading-relaxed">Ability to work independently and prioritize tasks</li><li class="leading-relaxed">A proactive mentality and a general curiosity to seek to understand</li><li class="leading-relaxed">Visual Collaboration, Agile methodology, and Gainsight knowledge are a plus (not required)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What's in it for you</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">401k matching + Competitive equity package</li><li class="leading-relaxed">Excellent Medical, Dental and Vision health benefits</li><li class="leading-relaxed">Fertility & Family Forming Benefits</li><li class="leading-relaxed">Flexible time off</li><li class="leading-relaxed">Lunch, snacks and drinks provided in the office</li><li class="leading-relaxed">Wellbeing benefit and WFH equipment allowance</li><li class="leading-relaxed">Annual learning and development allowance to grow your skills and career</li><li class="leading-relaxed">Up to $2,000 of charitable donation matches each year</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Miro</h3><p class="my-4 text-gray-700 leading-relaxed">Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.</p><p class="my-4 text-gray-700 leading-relaxed">We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!</p><p class="my-4 text-gray-700 leading-relaxed">Check out more about life at Miro:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Youtube: <a href="https://www.youtube.com/@lifeatmiro" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.youtube.com/@lifeatmiro</a></li><li class="leading-relaxed">Blog: <a href="https://miro.com/careers/life-at-miro/all/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://miro.com/careers/life-at-miro/all/</a></li><li class="leading-relaxed">Instagram: <a href="https://www.instagram.com/mirohq/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.instagram.com/mirohq/</a></li></ul><p class="my-4 text-gray-700 leading-relaxed">At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.</p><p class="my-4 text-gray-700 leading-relaxed">Miro handles and uses personal data of job applicants in line with its <a href="https://miro.com/legal/recruitment-privacy-policy/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Recruitment Privacy Policy</a> found <a href="https://miro.com/legal/recruitment-privacy-policy/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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<p class="my-4 text-gray-700 leading-relaxed">Zoox’s Talent Acquisition team is looking for a recruiter to focus on hiring and shaping our core business teams including Finance, Procurement, Legal, Policy, People Operations, Communications, and Product. You will join our Business and Product Recruiting Team and manage a diverse set of roles that range from entry-level to experienced hires. You will work closely with C-Suite leaders and will be given ownership of the entire recruiting process including managing clients, qualifying requirements, sourcing, recruiting, and closing world-class talent.</p><p class="my-4 text-gray-700 leading-relaxed">This position demands a balance of teamwork, creativity, and interpersonal skills. You will be expected to act as an ambassador of the brand and must be able to deliver results in a fast-paced work environment.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage full-cycle recruiting process with emphasis on strong hiring manager partnership and effective candidate advocacy</li><li class="leading-relaxed">Source candidates, screen resumes, and evaluate candidates to determine fit</li><li class="leading-relaxed">Facilitate interview and hiring decision-making processes with interviewers, hiring managers, and company leadership</li><li class="leading-relaxed">Manage offer process, partnering with hiring managers, leadership, and HR teams</li><li class="leading-relaxed">Continuously and independently seek new ways to improve both the candidate experience and recruiting process</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6+ years of full-cycle recruiting experience in a competitive industry (sourcing, screening, and closing candidates) with at least 2+ years of experience recruiting for Business or Product roles</li><li class="leading-relaxed">Experience partnering directly with Hiring Managers</li><li class="leading-relaxed">Experience effectively evaluating candidates for both behavioral fit and role competencies</li><li class="leading-relaxed">Experience directly sourcing passive candidates using LinkedIn Recruiter, and other sourcing tools</li><li class="leading-relaxed">Experience in a fast-paced and ever-changing environment</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bonus Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's Degree</li><li class="leading-relaxed">Interest in the autonomous and electric vehicle industry</li><li class="leading-relaxed">Expertise in leveraging an ATS (we use Lever) to build metrics, sourcing strategies, and talent pipelines</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Zoox</h3><p class="my-4 text-gray-700 leading-relaxed">Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Accommodations</h3><p class="my-4 text-gray-700 leading-relaxed">If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">A Final Note</h3><p class="my-4 text-gray-700 leading-relaxed">You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.</p>

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