Mixpanel

Scaled Customer Success Team Lead - Mexico

Account Manager II - London

Marketing Operations Manager

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Account Executive GCR

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As a Team Lead, you will guide and mentor a team of Scaled Customer Success Architects while also directly partnering with a portfolio of customers to help them achieve their desired outcomes. You will work to understand how analytics can drive business value for your customers and consult them on maximizing the value of Mixpanel. This includes guiding them through onboarding, identifying areas of improvement in their analytics usage, and ultimately empowering them to unlock the full value of their Mixpanel investment. You will serve as a subject matter expert and an escalation point, ensuring your team has the support and resources needed to succeed.

Solutions Engineer

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Mixpanel</h2><p class="my-4 text-gray-700 leading-relaxed">Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.</p><p class="my-4 text-gray-700 leading-relaxed">Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Customer Success Team</h2><p class="my-4 text-gray-700 leading-relaxed">Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2><p class="my-4 text-gray-700 leading-relaxed">As a Team Lead, you will guide and mentor a team of Scaled Customer Success Architects while also directly partnering with a portfolio of customers to help them achieve their desired outcomes. You will work to understand how analytics can drive business value for your customers and consult them on maximizing the value of Mixpanel. This includes guiding them through onboarding, identifying areas of improvement in their analytics usage, and ultimately empowering them to unlock the full value of their Mixpanel investment. You will serve as a subject matter expert and an escalation point, ensuring your team has the support and resources needed to succeed.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Guide and mentor a team of Customer Success Architects, providing feedback, coaching, goal setting, and support to help them grow and achieve their goals. Conduct regular one-on-ones, provide actionable feedback in performance conversations, and participate in the hiring process as needed.</li><li class="leading-relaxed">Serve as a point of escalation for your team, helping them troubleshoot basic data issues, maintain data quality, and ensure customers are getting the most out of their Mixpanel investment.</li><li class="leading-relaxed">Take responsibility for your team's success metrics, providing visibility to leadership on individual performance and development. You will identify and proactively address any gaps in processes or internal tools that may inhibit your team's ability to provide excellent support.</li><li class="leading-relaxed">Manage your own portfolio of customer projects, assisting customers with understanding and implementing Mixpanel effectively. This includes offering technical advice on data architecture, instrumentation, and achieving desired business outcomes.</li><li class="leading-relaxed">Partner with your team and customers to identify areas of improvement in their analytics usage, helping them develop a clear roadmap for success.</li><li class="leading-relaxed">Ensure your team's projects adhere to timelines and scope, while also owning the account health for your own assigned projects.</li><li class="leading-relaxed">Serve as a key point of contact for relaying customer feedback and technical needs to internal teams, contributing to product improvements and addressing customer challenges.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">We're Looking For Someone Who Has</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of customer-facing experience at a software company, with a proven track record in customer success, professional services, consulting, or technical project management. This includes effectiveness in providing mentorship and enablement.</li><li class="leading-relaxed">3+ years of experience with Mixpanel, or a similar analytics tool, including familiarity with analytics implementation methods like SDKs, Customer Data Platforms (CDPs), and Event Streaming. You possess the technical expertise to build trust with customers and a methodical approach to problem-solving.</li><li class="leading-relaxed">The ability to communicate with stakeholders at various parts of an organization — from talking with developers about the ins and outs of an API to talking to product managers about analytics strategy and business use cases</li><li class="leading-relaxed">Excellent written, analytical, and communication skills</li><li class="leading-relaxed">Strong process and project delivery discipline</li><li class="leading-relaxed">Eager to learn new technologies and adapt to evolving customer needs</li><li class="leading-relaxed">A passion for fostering talent and building learning paths</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Bonus Points For</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.</li><li class="leading-relaxed">Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.</li><li class="leading-relaxed">Familiarity with analytics best practices across business segments and verticals</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits and Perks</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Comprehensive Medical, Vision, and Dental Care</li><li class="leading-relaxed">Mental Wellness Benefit</li><li class="leading-relaxed">Generous Vacation Policy & Additional Company Holidays</li><li class="leading-relaxed">Enhanced Parental Leave</li><li class="leading-relaxed">Volunteer Time Off</li><li class="leading-relaxed">Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break</li></ul><p class="my-4 text-gray-700 leading-relaxed">*please note that benefits and perks for contract positions will vary*</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Culture Values</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Make Bold Bets:</strong> We choose courageous action over comfortable progress.</li><li class="leading-relaxed"><strong>Innovate with Insight:</strong> We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.</li><li class="leading-relaxed"><strong>One Team:</strong> We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.</li><li class="leading-relaxed"><strong>Candor with Connection:</strong> We build meaningful relationships that enable honest feedback and direct conversations.</li><li class="leading-relaxed"><strong>Champion the Customer:</strong> We seek to deeply understand our customers’ needs, ensuring their success is our north star.</li><li class="leading-relaxed"><strong>Powerful Simplicity:</strong> We find elegant solutions to complex problems, making sophisticated things accessible.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why choose Mixpanel?</h2><p class="my-4 text-gray-700 leading-relaxed">We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.</p><p class="my-4 text-gray-700 leading-relaxed">Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.</p>

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Description</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Role Overview</h4><p class="my-4 text-gray-700 leading-relaxed">The Artificial Intelligence Solutions Architect will be responsible for designing, architecting, and guiding the implementation of enterprise-grade AI solutions with a strong focus on Retrieval-Augmented Generation (RAG) and hybrid RAG architectures. This role bridges business requirements and advanced AI engineering, ensuring scalable, secure, and production-ready AI systems. The position requires hands-on architectural depth combined with the ability to influence technical direction and mentor engineering teams.</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Tools & Technologies Exposure</h4><p class="my-4 text-gray-700 leading-relaxed">Experience with modern LLM ecosystems and AI orchestration frameworks.</p><p class="my-4 text-gray-700 leading-relaxed">Exposure to vector databases, embedding models, and retrieval pipelines.</p><p class="my-4 text-gray-700 leading-relaxed">Working knowledge of cloud platforms and containerized deployments.</p><p class="my-4 text-gray-700 leading-relaxed">Familiarity with CI/CD and infrastructure-as-code practices for ML systems.</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">What You Will Work On</h4><p class="my-4 text-gray-700 leading-relaxed">Architecting and evolving enterprise-grade AI and agentic AI platforms.</p><p class="my-4 text-gray-700 leading-relaxed">Designing and improving hybrid RAG pipelines for high-accuracy, low-latency applications.</p><p class="my-4 text-gray-700 leading-relaxed">Defining MLOps standards and deployment patterns for scalable AI systems.</p><p class="my-4 text-gray-700 leading-relaxed">Supporting multiple business domains with reusable AI architecture frameworks.</p><p class="my-4 text-gray-700 leading-relaxed">Enabling engineering teams with clear architectural direction and best practices.</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Collaboration & Work Culture</h4><p class="my-4 text-gray-700 leading-relaxed">Work closely with product managers, data scientists, architects, and engineering leaders.</p><p class="my-4 text-gray-700 leading-relaxed">Operate within a structured, process-driven engineering environment.</p><p class="my-4 text-gray-700 leading-relaxed">Encourage ownership, accountability, and high-quality technical outcomes.</p><p class="my-4 text-gray-700 leading-relaxed">Support continuous learning and architectural excellence across teams.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1.Architect end-to-end AI solutions with a focus on RAG and hybrid RAG implementations for enterprise use cases.</li><li class="leading-relaxed">2.Design scalable, secure, and cost-efficient AI system architectures aligned with business objectives.</li><li class="leading-relaxed">3.Define and govern AI solution blueprints, reference architectures, and best practices.</li><li class="leading-relaxed">4.Lead the integration of NLP, reinforcement learning, and machine learning pipelines into production systems.</li><li class="leading-relaxed">5.Establish MLOps frameworks for model lifecycle management, monitoring, versioning, and deployment.</li><li class="leading-relaxed">6.Collaborate with product, engineering, data, and DevOps teams to translate requirements into robust technical designs.</li><li class="leading-relaxed">7.Ensure AI solutions adhere to data privacy, security, and enterprise governance standards.</li><li class="leading-relaxed">8.Review solution quality through architectural reviews, technical validations, and implementation checkpoints.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications & Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1.Proven hands-on experience as an AI / ML Solutions Architect or similar role in enterprise environments.</li><li class="leading-relaxed">2.Strong expertise in RAG and hybrid RAG architectures, including retrieval strategies and vector-based systems.</li><li class="leading-relaxed">3.Deep understanding of NLP techniques and large language model integration patterns.</li><li class="leading-relaxed">4.Experience designing and operating MLOps pipelines for training, deployment, monitoring, and retraining.</li><li class="leading-relaxed">5.Working knowledge of reinforcement learning concepts and applied use cases.</li><li class="leading-relaxed">6.Ability to design cloud-native, scalable, and resilient AI architectures for production workloads.</li><li class="leading-relaxed">7.Strong documentation, architectural communication, and stakeholder engagement skills.</li><li class="leading-relaxed">8.Experience with multi-tenant or SaaS-based AI platforms.</li><li class="leading-relaxed">9.Exposure to AI cost optimization, observability, and performance tuning.</li><li class="leading-relaxed">10.Familiarity with responsible AI, governance, and explainability frameworks.</li><li class="leading-relaxed">11.Experience working with globally distributed engineering teams.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Experience Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years of experience in AI ML solution architecture and enterprise AI implementations</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Our Company</h3><p class="my-4 text-gray-700 leading-relaxed">Mobiloitte is a global technology consulting and engineering organization delivering enterprise-scale solutions across AI, data, cloud, mobility, and emerging technologies. With a strong focus on building production-ready, secure, and scalable systems, Mobiloitte partners with enterprises, governments, and fast-growing organizations worldwide to solve complex business and technology challenges. The company emphasizes engineering discipline, innovation with purpose, and long-term client and employee success.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Additional Information</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Location: India, New Delhi (Work from Home option available)</li><li class="leading-relaxed">Exp.: 8+ years</li><li class="leading-relaxed">Competitive compensation; salary is not a constraint for the right candidate.</li><li class="leading-relaxed">Flexible work arrangements within a professional, outcome-driven environment.</li></ul>

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Object Oriented Programming

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Scaled Customer Success Team Lead - Mexico

Account Manager II - London

Marketing Operations Manager

Support Engineer I

Marketing Operations Manager

Account Executive GCR

Senior Engineering Manager, Query Infrastructure

Revenue Strategy & Operations Manager

Director of Product Marketing

Job Details