Modulate

Analytics Engineer

Senior Customer Success Manager

Modulate is a leader in conversational voice intelligence, enabling platforms to understand user connections and take action. Their flagship product, ToxMod, analyzes millions of voice interactions to escalate disruptive and prosocial behavior to Trust & Safety teams. They also provide leaders with data to make informed decisions about community protection. Modulate is seeking an Analytics Engineer to join the Data Analytics team, supporting Customer Success by designing, building, and maintaining reliable data models. This role is crucial for empowering analysts and business partners to generate impactful insights and contribute to shaping strong data practices for the company's growth.

<p class="my-4 text-gray-700 leading-relaxed">Join Modulate as we pioneer the future of conversational intelligence.</p><p class="my-4 text-gray-700 leading-relaxed">Modulate is the leader in conversational voice intelligence. We enable platforms to deeply understand how their users connect and take timely actions based on those insights. Our flagship product, ToxMod, analyzes millions of voice interactions each month and escalates disruptive behavior (harassment, hate, exploitation risk) and prosocial behavior (supportive comments, collaboration) to Trust & Safety teams. Top gaming studios, including Activision, Rockstar, and Ubisoft rely on ToxMod to protect players and support moderators. Gig economy marketplaces use our voice intelligence capabilities to detect similar violations, preventing real-world harms and uncovering fraud and account-takeover scams. We escalate high-risk calls to improve response times and retention, ultimately unlocking voice for our customers and partners.</p><p class="my-4 text-gray-700 leading-relaxed">Identifying and escalating that behavior to safety teams is only a part of what we do. We also provide leaders on these teams with the information they need to make the best decisions about how to protect their community. We’re always learning alongside our customers and being challenged by new use cases for our technology. The reports we create and deliver to our customers and partners help them create robust moderation strategies, figure out where to deploy our products for maximum impact, and transparently report their progress to the industry and to regulators.</p><p class="my-4 text-gray-700 leading-relaxed">We’re looking for a qualified Analytics Engineer to join the Data Analytics team to engage with key projects that are directly tied to the company’s growth. You will be directly supporting the Customer Success Team by designing, building, and maintaining clean, reliable, and well-structured data models. Your work will empower analysts and business partners to explore data confidently and generate impactful insights without friction. The Data Analytics team you’ll be joining is continuing to scale, with scope increasing as the new standards and processes we’ve defined are driving value for customers, partners, and internal teams. Your skill and expertise will contribute to shaping strong data practices for Modulate as a whole.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Impact</h2><p class="my-4 text-gray-700 leading-relaxed">As an Analytics Engineer at Modulate, your work will directly impact:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The ability of analysts, Customer Success, and business partners to generate insights with confidence and speed</li><li class="leading-relaxed">The scalability and reliability of Modulate’s data ecosystem as our products and customers grow</li><li class="leading-relaxed">How customers and partners understand and act on safety, trust, and community health data</li><li class="leading-relaxed">The company’s data culture—by shaping best practices, enforcing standards, and enabling transparency across teams</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design, build, and maintain reliable data models that enable analysts and stakeholders to work with clean, consistent, and scalable datasets</li><li class="leading-relaxed">Write and optimize SQL queries and transformations to ensure efficiency, clarity, and maintainability across the analytics codebase</li><li class="leading-relaxed">Implement and enforce engineering best practices in the data analytics workflow (version control, testing, documentation)</li><li class="leading-relaxed">Collaborate with Data Analysts to transform fragmented raw data into intuitive data tables and data pulls</li><li class="leading-relaxed">Develop and maintain documentation of datasets, metrics definitions, and data processes to promote clarity and self-service</li><li class="leading-relaxed">Partner with cross-functional teams (Engineering, Product, Customer Success) to ensure data pipelines and structures support business needs and new product features</li><li class="leading-relaxed">Contribute to projects involving custom data delivery (data pulls, data insights, and microservices) that expand the company’s customer-facing data capabilities</li><li class="leading-relaxed">Provide code review and collaboration within the data team to ensure code quality, knowledge sharing, and technical growth of the team</li><li class="leading-relaxed">Lean into and align with Modulate's culture of feedback, autonomy, and transparency</li><li class="leading-relaxed">Keep up to date on advancements in the data space that may contribute to the continual improvements of data analytics tooling that strengthen scalability and reliability of the data ecosystem at Modulate</li><li class="leading-relaxed">Stay current on advancements in data engineering and analytics tooling to strengthen scalability and reliability across Modulate’s data ecosystem</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We’re Looking For</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3-5 years of experience developing reports or building software that adheres to specifications provided by product owners or other non-technical stakeholders</li><li class="leading-relaxed">Comfortable working in a fast-paced startup environment where priorities may shift quickly; able to balance speed with long-term maintainability</li><li class="leading-relaxed">Ability to visualize the relationships between data and to express those relationships, both in writing and verbally</li><li class="leading-relaxed">Strong analytical and problem-solving skills, with a detail-oriented mindset and a bias toward building for reuse and scale</li><li class="leading-relaxed">Experience working with large-scale databases (billions of records per customer)</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Technical Skills</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Expert-level proficiency in SQL (query writing, optimization, modeling)</li><li class="leading-relaxed">Proficiency in Python (or another high-level programming language) for scripting and automation</li><li class="leading-relaxed">Cloud data warehouses and foundational experience with big data analytics platforms (Snowflake, BigQuery, Redshift, AWS Kinesis, Power BI, or equivalent)</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Bonus Points For</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with CI/CD workflows, testing frameworks, or data observability tools</li><li class="leading-relaxed">Background in data governance, documentation standards, or analytics enablement</li><li class="leading-relaxed">Familiarity with agile methodologies (kanban or scrum)</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><p class="my-4 text-gray-700 leading-relaxed">At Modulate, we prioritize people and sustainability—because doing great work requires feeling supported and safe. Some of our key benefits include:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive salary + equity</li><li class="leading-relaxed">Full health, dental, and vision coverage</li><li class="leading-relaxed">Flexible PTO, with a strong culture of taking it</li><li class="leading-relaxed">Weekly team lunches with dietary accommodations</li><li class="leading-relaxed">Hybrid work: core in-office days with flexible remote options</li><li class="leading-relaxed">Regular leadership and industry learning sessions</li><li class="leading-relaxed">Support for career development and continued learning</li><li class="leading-relaxed">A deeply inclusive, human-centered culture</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Pay Transparency</h2><p class="my-4 text-gray-700 leading-relaxed">Modulate believes in transparency as a cornerstone of equity and trust. Compensation for this role is based on seniority, skills, and experience.</p><p class="my-4 text-gray-700 leading-relaxed">Salary: $130,000</p><p class="my-4 text-gray-700 leading-relaxed">Equity: Offered</p><p class="my-4 text-gray-700 leading-relaxed">Other perks: Full benefits, flexible PTO, professional growth resources</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Modulate</h2><p class="my-4 text-gray-700 leading-relaxed">Modulate is on a mission to make voice a force for good online. Our tools help communities thrive by proactively detecting toxic behavior, protecting user identity, and empowering safety teams. We’re trusted by leaders in gaming and beyond—and we’re growing fast. We believe that great cultures don’t just happen. That’s why we’ve built a foundation of intentional systems: from bias-reducing hiring practices to transparent pay to tools that help teams collaborate across communication styles. At Modulate, we treat people like people—and we’re building technology that does the same.</p><p class="my-4 text-gray-700 leading-relaxed">Ready to join us?</p>

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Senior Customer Success Manager

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