Modulate

Staff Engineer

Modulate is seeking a Staff Engineer to architect, scale, and evolve their conversational voice intelligence platform. This role involves acting as a trusted problem-solver, guiding architectural choices, and mentoring teammates to build scalable, maintainable systems. The engineer will dive deep into complex projects, focusing on frontend interfaces and high-performance data storage. Collaboration with product managers and backend/ML engineers is crucial to ensure intuitive, reliable, and performant user-facing tools. The position will also shape long-term technical strategy around data models, storage, observability, and operational reliability, contributing to roadmap planning and standards definition.

<div><b><span style="font-size: 16px;">Join Modulate as we pioneer the future of prosocial voice intelligence! Our unique conversational voice intelligence platform is designed to integrate smoothly with real commercial workflows at enterprise scale, unlocking unprecedented abilities to moderate content, prevent fraud, improve contact center experiences, and more.&nbsp;</span></b></div><div><br></div><div><span style="font-size: 16px;">We’re looking for a </span><b><span style="font-size: 16px;">Staff Engineer</span></b><span style="font-size: 16px;"> to help architect, scale, and evolve our core product platform as we grow into new markets and customer segments. We want a Solver archetype who can act as a trusted problem-solver who goes deep into knotty problems that are critical and which lack a clear approach or carry high levels of risk, and continues to work on them until they’re resolved. As our team matures, there’s the potential to recast into a Tech Lead role that owns a specific, highly-valuable engineering domain for Modulate.&nbsp;</span></div><div><br></div><div><span style="font-size: 16px;">You’ll operate as a technical mentor and guide across multiple systems with a particular emphasis on frontend architecture, system interfaces, and data persistence layers. Your goal will be ensuring Modulate’s technology remains robust, performant, and extensible as we scale. This is a high-impact, high-ownership role ideal for an experienced full-stack or systems engineer with a strong track record of technical leadership and deep hands-on experience in frontend practices and modern database systems.</span></div><div><br></div><div><i style="font-size: 16px;">The salary for this position is set to $185,000/year.&nbsp;This position will operate under our hybrid policy with 3 days per week (Monday, Tuesday, Thursday) in-office in Somerville, MA. We are unable to offer visa sponsorship for this role.</i></div><div><br></div><div><span style="font-size: 16px;">To avoid losing progress on your application, please feel free to complete responses separately in a local or cloud-saved document. If you encounter an error, any responses entered in the fields on the application will not be saved.</span></div><div><br></div><div><span style="font-size: 16px;">No unsolicited agencies, please!</span></div><div><br></div><div><br></div><div><b><span style="font-size: 16px;">What you’ll do: </span></b></div><div><br></div><div><span style="font-size: 16px;">- Provide technical direction across the engineering org: guiding architectural choices, mentoring teammates, and ensuring we’re building scalable, maintainable </span><a rel="noopener noreferrer" class="postings-link" href="http://systems.Dive"><span style="font-size: 16px;">systems.</span></a></div><div><span style="font-size: 16px;">- Dive deep into thorny problems in partnership with Director of Engineering. Guide development of complex projects across our products with an emphasis on frontend interfaces and high-performance data storage and retrieval patterns.Design and evolve our web application architecture to support real-time workflows and robust moderation and investigation tools.</span></div><div><span style="font-size: 16px;">- Collaborate with product managers, backend/ML engineers, and design partners to ensure user-facing tools are intuitive, reliable, and performant.</span></div><div><span style="font-size: 16px;">- Shape long-term technical strategy around data models, storage, observability, and operational reliability. </span></div><div><span style="font-size: 16px;">- Contribute to roadmap planning, technical scoping, and standards definition across teams.</span></div><div><br></div><div><b><span style="font-size: 16px;">Desired qualifications: </span></b></div><div><br></div><div><span style="font-size: 16px;">- Clear, thoughtful communicator and collaborator. Comfortable operating across product, design, and platform teams. </span></div><div><span style="font-size: 16px;">- Effective in making tradeoffs between speed and quality in order to balance short- and long-term org needs.</span></div><div><span style="font-size: 16px;">- Org-first engineer with demonstrated record of raising the team along with themselves.&nbsp;</span></div><div><span style="font-size: 16px;">- Extensive engineering experience (typically 8+ years) across multiple layers of the web stack, with a strong record of technical ownership and impact.</span></div><div><span style="font-size: 16px;">- Deep proficiency in modern frontend development and frontend system architecture.</span></div><div><span style="font-size: 16px;">- Strong practical experience with database design, performance tuning, and data modeling, including relational and non-relational databases.</span></div><div><span style="font-size: 16px;">- Demonstrated ability to navigate and set direction in ambiguous or rapidly evolving environments.</span></div><div><span style="font-size: 16px;">- Familiarity with infrastructure-as-code, cloud services (AWS preferred), and devops practices a plus.</span></div><div><br></div><div><b style="font-size: 16px;">NOTE for the questions "Your fit for the role", "Your values/goals", and "Why Modulate?" on the following form:</b></div><div><br></div><div><span style="font-size: 16px;">Please&nbsp;avoid&nbsp;disclosing any details which would directly reveal your race, age, gender, ethnicity, sexual orientation, or other protected demographic status. We are only looking for information which directly relates to your ability to succeed in the given role. </span></div><div><br></div><div><span style="font-size: 16px;">Additionally, we want to hear from&nbsp;</span><b style="font-size: 16px;">YOU</b><span style="font-size: 16px;">! While we understand the convenience of productivity tools and generative AI to help apply, please note that any submissions with substantial overlap or duplication with other applicant profiles will&nbsp;</span><b style="font-size: 16px;">NOT</b><span style="font-size: 16px;">&nbsp;be considered.</span></div>

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Nium

Head - Compliance Operations

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As the Head of Compliance Operations, you will lead Nium’s global Operations team, focusing on 1st Line of Defence activities across various products and jurisdictions. Your role ensures adherence to performance SLAs, risk appetites, and regulatory requirements. Key responsibilities include facilitating client onboarding, managing AML, fraud, and screening alerts, and conducting Quality Checking. You will also be responsible for staffing, managing third-party providers, defining escalation points, leading new product reviews, identifying control gaps, and enhancing operational policies and procedures.

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<p class="my-4 text-gray-700 leading-relaxed">As the Head of Compliance Operations you will be working as part of Nium’s global, dynamic Operations team. The Compliance Operations team is responsible for leading 1st Line of Defence activities for all relevant products and jurisdictions, ensuring that the business remains within defined performance SLAs whilst simultaneously ensuring risk appetites and regulatory requirements are adhered to. The Compliance Operations team are responsible for the facilitation of client onboarding, the working of AML, fraud, and screening (sanctions, PEPs, enforcement and negative news) alerts, and ensuring Quality Checking (QC) is conducted.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensuring all compliance related activities are completed to both internal and external standards, and within agreed SLAs</li><li class="leading-relaxed">Ensure that staffing levels are adequate for demand, and projection tools are utilised to predict and determine future volume. Remain in a state of control.</li><li class="leading-relaxed">Where necessary, lead the engagement, selection, and management of 3rd party providers to ensure compliance operation volume is effectively managed on an ongoing basis</li><li class="leading-relaxed">Ensure that all points of escalation to the 2nd line and Senior Management are clearly defined, kept up to date, and continually adhered to</li><li class="leading-relaxed">Lead new Product and Jurisdiction reviews on behalf of Compliance Operations</li><li class="leading-relaxed">Identify control gaps and lead the implementation of control enhancements that could impact the compliance of Nium</li><li class="leading-relaxed">Build up and maintain compliance Quality Checking (QC) and testing activities as per regulatory and governance requirements and issue internal reports to Senior Management on quality and performance</li><li class="leading-relaxed">Develop and improve the company’s Operational policies and procedures on an ongoing basis</li><li class="leading-relaxed">Be a key stakeholder in the facilitation of Compliance external audits, exams, and support on bank partner requests</li><li class="leading-relaxed">Ensure operational reporting to partner banks is conducted and distributed within agreed SLAs</li><li class="leading-relaxed">Continually assist to improve and streamline end to end compliance operational processes through automation and technology</li><li class="leading-relaxed">Manage and contribute to global Compliance Committees.</li><li class="leading-relaxed">Participate in Compliance or business-driven projects, including regulatory developments and strategic initiatives</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">At least 10 years’ experience within regulated companies, in senior compliance role(s) with robust knowledge on Compliance topics (KYB / KYC, AML/CFT, Sanctions etc.) and experience in managing and leading a team.</li><li class="leading-relaxed">Good understanding of the global Payments/Fintech industry</li><li class="leading-relaxed">ACAMS / CRCM / ICA certified (preferable)</li><li class="leading-relaxed">Experience with correspondent banking, banking as a service, and Financial Institution clients</li><li class="leading-relaxed">Strong analytical skills with experience in problem solving and being able to implement and deliver solutions</li><li class="leading-relaxed">Demonstrate clear sense of accountability in performing the role and a positive demeanour</li><li class="leading-relaxed">Ability to identify risks, control gaps, inefficiencies, see the bigger picture, challenge the current status quo and define scalable and sustainable processes and methodology</li><li class="leading-relaxed">Ability to lead end to end process and control improvements cross functionally and across various regions</li><li class="leading-relaxed">Proven ability to manage large, complex, and geographically dispersed operational teams</li><li class="leading-relaxed">Able to prioritise quickly and meet deadlines even under pressure</li><li class="leading-relaxed">Strong stakeholder management and communication skills</li><li class="leading-relaxed">Willingness to learn continuously and keep up to date with the Payments industry and its regulatory landscape (Globally).</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we offer at Nium</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>We Value Performance:</strong> Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>We Care:</strong> The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office).</p><p class="my-4 text-gray-700 leading-relaxed"><strong>We Upskill Ourselves</strong>: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>We Constantly Innovate</strong>: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out <a href="https://www.nium.com/newsroom/cnbc-names-nium-among-worlds-top-fintech-companies-2024" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">CNBC World’s Top Fintech Companies 2024.</a></p><p class="my-4 text-gray-700 leading-relaxed"><strong>We Celebrate Together</strong>: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!</p><p class="my-4 text-gray-700 leading-relaxed"><strong>We Thrive With Diversity</strong>: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.</p><p class="my-4 text-gray-700 leading-relaxed">For more detailed region-specific benefits: <a href="https://www.nium.com/careers#careers-perks" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.nium.com/careers#careers-perks</a></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.