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Modulate

Customer Support Manager

Senior Customer Success Manager

Open to opportunities

General Application

Solutions Engineer

Frontier is seeking an experienced Customer Support Manager to lead its dedicated team.  Responsibilities include ensuring high-quality service, fostering a supportive team culture, developing and monitoring KPIs and SLAs, collaborating with other departments, managing the Customer Ticketing platform (Zendesk), driving customer satisfaction, producing reports, implementing new technologies, creating self-service materials, acting as the primary escalation point for complaints, and ensuring service compliance. The ideal candidate will have demonstrable experience managing and developing a customer support team, a strong grasp of customer service best practices, experience with ticketing systems, excellent problem-solving skills, and a proven ability to exceed customer expectations. This role offers a full in-studio or hybrid work arrangement with relocation support.

<div class="section page-centered" data-qa="job-description"><div><span style="font-size: 16px">Frontier is an independent video game developer and publisher, crafting immersive gaming experiences with fun gameplay and unparalleled artistic quality. Renowned for its iconic creative management simulation games, Frontier captivates players worldwide with immersive and authentic game worlds. The modern studio is located in the vibrant technology hub of Cambridge (UK). The talented team at Frontier are dedicated to nurturing our existing portfolio and delivering our exciting future roadmap.&nbsp;</span></div><div><br></div><div><span style="font-size: 16px;"><i>This role is offered on a full in-studio basis or a hybrid basis (typically 3 days per week in the studio). We can provide a comprehensive relocation support package as part of any offer, should you need to relocate.&nbsp;</i></span></div><div><br></div><div><b style="font-size: 32px;">WHAT’S THE ROLE?</b></div><div><span style="font-size: 16px;">We are seeking an experienced Customer Support Manager to lead our dedicated and passionate Customer Support team. In this role, you will be instrumental in ensuring top-tier service is provided to players of our portfolio of games, as well as fostering a supportive and engaging environment for your team. You will work collaboratively with other departments, developing and implementing improvements and optimising technologies, and ensuring customer support initiatives align with our wider company goals.</span></div></div><div class="section page-centered"><div><h3>WHAT YOU’LL BE DOING</h3><ul class="posting-requirements plain-list"><ul><li>Leading the Customer Support and Community Safety team ensuring high-quality service and effective&nbsp;resource planning to handle peak demand periods.</li><li>Nurturing a supportive team culture through clear communication and training &amp; development. &nbsp;</li><li>Developing and monitoring KPIs and SLAs to steer team objectives and priorities.</li><li>Collaborating closely with other departments including Community, Development, QA and Publishing functions, providing customer representation and issue summaries. </li><li>Maintaining effective communication, coordination and support to all levels and stakeholders. </li><li>Serving as the asset owner for the Customer Ticketing platform (Zendesk).</li><li>Defining and delivering initiatives to drive customer satisfaction and loyalty.</li><li>Producing reports and insights on service and product issues to inform improvements.</li><li>Identifying and implementing new approaches or technologies to enhance customer service.</li><li>Creating guidance and support materials to promote customer self-service.</li><li>Acting as the primary escalation point for customer complaints.</li><li>Ensuring compliance, quality, and consistency of service, protecting customer data and upholding consumer rights.</li></ul></ul></div></div><div class="section page-centered"><div><h3>WHAT YOU’LL BRING</h3><ul class="posting-requirements plain-list"><ul><li>Demonstrable experience of managing and developing a customer support or service team, responsible for full delivery lifecycle support, and exceeding customer expectations.</li><li>A strong grasp of customer service best practices, including conflict resolution, customer satisfaction, and key performance indicators (KPIs) and service level agreements (SLAs).</li><li>Experience with ticketing system / CRM solutions, ensuring best practices and user experience.</li><li>Excellent problem-solving skills, with a track record in identifying and resolving issues, and implementing effective solutions.</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div><b style="font-size: 18px">WHAT WE CAN OFFER YOU</b></div><div><span style="font-size: 16px">You will work with talented and passionate people to support, develop or publish our sophisticated and enduring games, in a creative, collaborative and inclusive environment. We love what we do, and we work hard to provide outstanding experiences for our players.&nbsp;</span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><span style="font-size: 16px">Wellbeing is a big focus at Frontier, and we are continually evolving how we can support our people. We encourage a healthy work/life balance and provide a range of wellbeing activities, initiatives and sessions to support both mental and physical health.&nbsp;&nbsp;</span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><span style="font-size: 16px">We offer a competitive salary and benefits package, which includes a success-based annual bonus, share option schemes, life assurance, private family healthcare, flexitime working hours, enhanced maternity/paternity leave, in-house subsidised catering, support with relocation, a Cycle to Work scheme, free bike servicing, and social activities and events.&nbsp;</span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><span style="font-size: 16px">We strive to create an environment where everyone can fully demonstrate their capability and potential. If you therefore need any reasonable adjustments to support you during the recruitment process, please speak to your Talent Acquisition representative.&nbsp;&nbsp;</span></div></div>

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NVIDIA seeks a Senior Technical Program Manager to lead the development of autonomous driving features.  Responsibilities include leading software development across multiple engineering teams, defining product roadmaps and schedules, coordinating releases, managing risks and issues, establishing quality metrics, and communicating program status.  The ideal candidate possesses 8+ years of experience in program/product management for complex software projects, a strong automotive, perception, path planning, or AI background, and experience with Jira/JAMA.  The role requires strong leadership and collaboration skills across global teams.

<p>Explore gaming industy jobs in one of the leading Game Studios.</p>

Principal Engineer - Enterprise Applications

<div data-automation-id="jobPostingDescription" class="css-4r17ng"><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>If you're passionate about autonomous vehicles, we would love to hear from you! The Autonomous Vehicles Program Management team is searching for a creative and experienced Technical Program Manager to lead the end-to-end development of new autonomous driving features for NVIDIA's autonomous vehicle platform. We are the leading artificial intelligence computing company and are paving the way with innovations in gaming, visualization, supercomputing and self-driving cars. As a key member of our Automotive Vehicles Program Team, you will be a key leader responsible for the software development execution of our autonomous driving software stack. NVIDIA gives automakers, Tier 1 suppliers, automotive research institutions, and start-ups the power and flexibility to develop and deploy breakthrough artificial intelligence systems for self-driving vehicles. Today, we are working with over 270 partners that are using our platform in the development of autonomous cars, trucks, shuttles and taxis.</p><p><br><b>What you'll be doing:</b></p><ul><li><p>Leading automotive software development across multiple engineering teams related to<span>&nbsp;</span>ADAS/Autonomy features.</p></li><li><p>Working with the engineering leads to define product and roadmaps, develop schedules, and drive the execution and tracking of these across the organization.</p></li><li><p>Coordinating release content and efforts with multiple program managers and engineering managers who own individual components.</p></li><li><p>Identifying and handling risks, and resolving issues that affect release scope, schedule and quality.</p></li><li><p>Establishing metrics to assess and improve product quality and execution.</p></li><li><p>Regularly communicating the program status and key issues to management and multi-functional teams within the organization.</p></li></ul><p></p><p><b>What we need to see:</b></p><ul><li><p>BS/MS Computer Science, Electrical Engineering or related field (or equivalent experience)</p></li><li><p>8+ years of recent Program/Product Management experience, including driving the planning and execution of complex software engineering projects, and releasing commercial products.</p></li><li><p>Proven experience in Automotive, Perception, Path Planning and/or AI.</p></li><li><p>Strong leadership and interpersonal skills. Demonstrated ability to collaborate on global projects across teams and time zones.</p></li><li><p>Experience with Jira and/or JAMA, to the point that you can comfortably guide an engineering team how to use these tools.</p></li></ul><p></p><p><b>Ways to stand out from the crowd:</b></p><ul><li><p>Proven experience leading end-to-end development of<span>&nbsp;</span>ADAS or self-driving<span>&nbsp;</span>features</p></li><li><p>Experience as software engineer, software QA or systems engineer.</p></li><li><p>Experience in a fast-paced Automotive OEM or supplier.</p></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p>The base salary range is 160,000 USD - 304,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.<div><div><div><div><div><div><div><p><span>You will also be eligible for equity and <a rel="noopener noreferrer" target="_blank" href="https://www.nvidia.com/en-us/benefits/">benefits</a>. </span><span><i><span>NVIDIA accepts applications on an ongoing basis.</span><span> </span></i></span></p><p></p></div></div></div></div></div></div></div>NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.<p style="text-align:inherit"></p><p style="text-align:inherit"></p></div>

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